Ford Focus Complaints

22,326 consumer complaints on file.

#8017161August 26, 2002
VEHICLE SPEED CONTROL, SEATS
WHEN RETURNING FROM BEING OUT OWNER WAS BACKING VEHICLE INTO DRIVEWAY WHEN IT SUDDENLY ACCELERATED REARWARD. VEHICLE STRUCK THE WALL, AND THEN BOUNCED BACK INTO STREET, HITTING A POLE. DRIVER'S SEATBACK COLLAPSED IN THE PROCESS. PLEASE DESCRIBE DETAILS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8017162August 26, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN DEPRESSING GAS PEDAL VEHICLE WOULD GAIN SPEED. CONSUMER REALLY NOTICED IT WHEN AIR CONDITIONER WAS RUNNING. DEALER HAS BEEN CONTACTED, BUT COULDN'T DUPLICATE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017184August 26, 2002
FUEL SYSTEM, GASOLINE
OWNER NOTICED A PUDDLE UNDERNEATH VEHICLE AFTER PARKING FOR SEVERAL HOURS. GAS TANK WAS LEAKING. FUEL HAD LEAKED ALL OVER THE EXHAUST PIPE, AND OTHER AREAS UNDERNEATH. *AK THE VEHICLE STALLED WHILE DRIVING ON THE HIGHWAY THREE TIMES. CONSUMER TOOK THE VEHICLE TO THE DEALER AND REPLACED FUEL INJECTION SYSTEM ,THE ENTIRE GAS TANK AND FUEL DELIVERY SYSTEM BUT THE PROBLEM STILL OCCURRED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017199August 26, 2002
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER UNABLE TO TURN KEY IN IGNITION SWITCH AS A RESULT OF KEY CYLINDER LOCKING UP. CONTACTED DEALER.REPLACED PARTS 3 TIMES; BUT PROBLEM REOCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017202August 26, 2002
AIR BAGS:FRONTAL
VEHICLE INVOLVED IN MINOR IMPACT OF FRONT WHICH DIDN'T CAUSE ANY DAMAGE TO EITHER VEHICLE. BOTH DUAL AIR BAGS DEPLOYED, SHATTERING WINDSHIELD AND SPEWING GLASS OVER ENTIRE VEHICLE. PLEASE DESCRIBE DETAILS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8017211August 26, 2002
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE TRAVELING ON HIGHWAY VEHICLE WILL STALL AND SHUT DOWN. DEALERSHIP IS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766202August 26, 2002
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP HAS BEEN GOING BAD. BAD DESIGN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766224August 26, 2002
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
AT FIRST I THOUGHT I MIGHT HAVE HIT THE HATCH RELEASE WHEN I UNLOCKED THE VEHICLE USING THE KEY FOB. AS I STARTED THE VEHICLE AND PULLED AWAY, THE DOORS LOCKED AND I HAD TO STOP AT A LIGHT AND NOTICED THE REAR HATCH WAS UP. THE SECOND TIME WAS WHEN MY DOG STARTED BARKING AND THERE WAS THE HATCH UP. I HAD TO PULL OVER, I'M LUCKEY I DID NOT LOSE THE DOG. I STARTED USING THE KEY AFTER THAT. AS SOON AS I PULL AWAY, AND AFTER THE DOORS LOCK A WHILE LATER THE HATCH IS OPEN. THIS ONLY HAPPENS NOW AND THEN. EVERY OTHER MONTH OR SO. I HAVE CHECKED THE REAR HATCH PRIOR TO DRIVING. THIS HATCH CAN ONLY BE RELEASED BY THE BUTTON ON DASH OR BY USING THE KEY FOB. NO KEY. THE THIRD TIME I HAD GROCERY'S ALL OVER THE PLACE. I HAVE STOPPED USING THE REAR HATCH. SIDE DOORS ONLY. THE DEALERSHIP SAID THEY COULD FIND NOTHING WRONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766244August 26, 2002
SUSPENSION:FRONT:CONTROL ARM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONTROL ARM FAILURE RESULTED IN TIRES NEEDING TO BE REPLACED, THOUGH THEY HAD LESS THAN 20,000 MILES. FORD WOULD NOT WARRANTY THEM AND FIRESTONE WOULD NOT HONOR WARRANTY DUE TO DAMAGE BEING CAUSED BY DEFECT IN THE CAR. THE PROBLEM WITH THE ENGINE STARTING AND/OR DYING HAS JUST BEGUN IN RECENT MONTHS AND SEEMS TO BE GETTING WORSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766249August 26, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766259August 26, 2002
STRUCTURE:BODY
BOUGHT THE CAR FROM KARLSON MOTORS IN KETCHIKAN AK WHERE WE RESIDE AT. ON JUNE 7, 2002 NEEDED TO TAKE THE CAR TO THE DEALERSHIP FOR A WATER LEAK ON THE FRONT FLOORBOARD ON THE PASSENGER SIDE. ON JULY 8, 2002 HAD TO TAKE THE CAR BACK TO THE DEALERSHIP FOR ANOTHER WATER LEAK IN THE TRUNK. ON AUGUS 9, 2002 HAD TO TAKE THE CAR BACK TO THE DEALERSHIP FOR ANOTHER WATER LEAK ON THE FRONT FLOORBOARD ON THE PASSENGER SIDE. ON AUGUST 22, 2002 CALLED THE DEALERSHIP FOR YET ANOTHER WATER LEAK ON THE FRONT FLOORBOARD ON THE PASSENGER SIDE. HOWEVER THE SERVICE DEPARTMENT WAS NOT ABLE TO GET THE CAR INTO THE REPAIR SHOP UNTIL AUGUST 27, 2002. WE HAVE HAD RAIN NOW FOR 5 CONSECTIVE DAYS. THE WATER IS THICK AND SMELLS REALLY BAD INSIDE THE CAR. NOW I WANT TO KNOW WHAT IS THE WATER DAMAGE TO MY CARPET AND UNDER THE CARPET. I HAVE REQUESTED FOR A DIFFERENT VEHICLE PREFERBLY ONE THAT DOESNT LEAK WATER. I LIVE IN KETCHIKAN AK WHERE IT IS A RAIN FOREST. IT RAINS OVER 200 INCHES A YEAR. I ALSO HAVE ASTHMA AND ALLERGIES, MOLD AND MILDEW ARE NOT KIND TO MY BODY. I NEEDED TO DO A BREATHING TREATMENT TO ASSIT WITH MY ASTHMA SO THAT I CAN BREATHE MORE EASLIY. I HAVE CALLED AND TALKED TO THE DEALERSHIP AND THEY SAID THERE IS NOTHING THAT THEY CAN DO EXCEPT KEEP FIXING MY CAR. I CALLED THE HEADQUARTERS OF FORD AND THAT WAS THE SAME COMMENT. I DONT FEEL THAT THEY ARE TREATING THIS PROPERLY. THE CAR WAS CLOSE TO $16,000. I DONT FEEL THAT I SHOULD HAVE TO KEEP TAKING IT TO THE DEALERSHIP TO KEEP GETTING IT FIXED. FOR THE PRICE OF THE CAR IT SHOULDNT HAVE ANY PROBLEMS IN THE FIRST PLACE. I FEEL THAT I HAVE BOUGHT A LEMON AND NO ONE IN THE FORD COMPANY WANTS TO LISTEN. I AM HOPING THAT THIS GOES IN THE CORRECT HANDS AND SOMETHING CAN BE DONE ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766262August 26, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
IN APRIL OF 2000 THE FIRST PROBLEM WAS ENCOUNTERED WHEN THE CAR LOST ELECTRICAL POWER AND WENT ON AUXILLARY POWER- I WAS TOWED TO THE DEALER AND THE ALTERNATOR WAS FOUND TO BE THE CAUSE OF THE POWER FAILURE - BOTH ALTERNATOR AND BATTERY WERE REPLACED WITH NO FURTHER PROBLEMS TO REPORT AS OF YET. SECOND PROBLEM ENCOUNTERED WHILE IDLING I NOTICED THE FAN WAS NOT TURNING ON TO COOL THE ENGINE DOWN- I BROUGHT CAR TO DEALER IN JANUARY OF 2002 WHERE I WAS TOLD THAT THERE WAS A PROBLEM WITH THE FAN RELAY SWITCH WHICH WAS REPLACED TO MY SATISFACTION. NO FURTHER PROBLEMS HAVE SURFACED WITH COOLING SYSTEM. THIRDLY AND MOST TROUBLING IS MY EXPERIENCE WITH THE AUTOMATIC TRANSMISSION. I HAD NOTICED THE TRANSMISSION SLIPPING IN EARLY 2002 (JAN) AND HAD THE DEALER LOOK AT IT- THEY TOLD ME THE FLUID LEVEL WAS LOW AND ADDED A QUART AND TEST DROVE - IMMEDIATE AFTERWARDS CHANGED GEARS GREAT - AS TIME WENT ON I NOTICED IT AGAIN- I MADE AN APPOINTMENT WITH THE DEALER- BEFORE THE APPOINTMENT THE CAR STARTED WORSENING UNTIL COMPLETE TRANSMISIION FAILURE OCCURED. THE CAR WAS TOWED TO DEALER WHER IT WAS WORKED ON FOR ABOUT 3-5 DAYS - A NEW TRANSMISSION WAS SUPPOSED TO BE INSTALLED (4/2002). 2000 MILES LATER AND 4 MONTHS SAME PROBLEM SURFACING AGAIN!! I HAVE AN APPOINTMENT IN THE MORNING HOPEFULLY THE PROBLEM WILL BE ADDRESSED. I BELIEVE THIS PROBLEM IS A SAFETY CONCERN AND AN ACCIDENT WAITING TO HAPPEN- SO FAR I HAVE BEEN LUCKY ENOUGH TO ESCAPE INJURY OR DEATH. THERE ARE OVER 60 INCIDENT REPORTS LISTED ON NHTSA 'S WEB SITE FOR TRANSMISSION FAILURES AND I BELIEVE SOMEONE NEEDS TO LOOK INTO THIS MATTER FURTHER. I AM CONSIDERING LEGAL OPTIONS AS WELL AS A SIMPLE YET EFFECTIVE WAY OF VOICING MY OPINIONS THROUGH NEVER PURCHASING A FORD AGAIN!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766187August 25, 2002
TIRES
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766190August 25, 2002
TIRES
FROM THE SUMMER OF 2001 THROUGH DEC. 11, 2001, MY REAR TIRES ON MY 2001 FORD FOCUS STARTING WEARING ODDLY ACROSS AND AROUND THE TIRE SHOWING HIGH AND LOW SPOT TREAD WEAR PLUS CUPPING THAT WENT UNDETECTED UNTIL 12/01. DURING 12/01, BIG "O" TIRE COMPANY DID AN ALIGNMENT CHECK AND TIRE ROTATION, BUT DIDN'T NOTICE THE TIRE PROBLEM. I LEFT ON A SHORT TRIP AFTERWARDS. THE REAR TIRES THAT HAD BEEN MOVED FORWARD, CHATTERED LOUDLY, ESPECIALLY, THE LEFT SIDE BUT DIDN'T BEFORE ROTATION. THE INSPECTION SHOWED THE LEFT FRONT TIRE THAT HAD BEEN ROTATED FROM THE REAR HAD SERIOUS TREAD WEAR DAMAGE, CUPPING, AND FLAT SPOTS, SOME HIGH AND LOW. THE LEFT FRONT THAT HAD BEEN ROTATED TO THE REAR WAS ALSO DAMAGED BEYOND REPAIR. THE TIRE CO. FELT THEY HAD MISSED SOMETHING DURING ALIGNMENT AND ROTATION, SO THEY PAID FOR ONE OF MY FIRESTONE TIRES AND I PAID FOR THE OTHER TO BE REPLACED WITH NEW FULDA TIRES. FIRESTONE WOULD NOT HAVE GIVEN MUCH CREDIT DO TO ODD WEARING PATTERNS. ALSO, THE RIGHT TIRES HAD THE SAME PROBLEM BUT NOT NEARLY AS BAD. I CONTACTED THE FORD DEALERSHIP ABOUT THE PROBLEM AND THEY SAID CONTACT THE TIRE MANUFACTURER, THERE IS NOTHING WRONG WITH THE CAR. YET, NOTHING IS WRONG WITH MY FOCUS BUT ON 12/11/01 THEY REPLACED MY REAR WHEEL AXLE BEARINGS DUE TO A RECALL . FORD CHECKED THE ALIGNMENT AND SAID THE TIRES (FIRESTONE) MUST BE DEFECTIVE AND I BELIEVED THAT. IMMEDIATELY AFTER THE WHEEL BEARINGS WERE REPLACED THE REAR TIRES WERE TOO. THE NEW TIRES MADE THE VEHICLE MORE STABLE AND EASIER TO CONTROL. THE FIRESTONE TIRES REPLACED WERE BADLY WORN AND I THOUGHT THEY CAUSED THE CAR TO SHIMMY FROM SIDE TO SIDE DURING RAIN OR SNOW AS IT WAS HARD TO CONTROL AND MAKING ME AFRAID TO DRIVE. IN 3/02, THE LAST TWO FIRESTONES WERE REPLACED WITH THE FULDA TIRES. I THOUGHT THE TIRE PROBLEM WAS SOLVED. AS OF AUGUST 2002, THE NEW REAR FULDAS' ARE DOING THE SAME THING. NOW I KNOW THERE IS A REAR SUSPENSION DEFECT WITH THE FOCUS AND NOT TIRES. AFTER MANY CALLS, FORD STILL SAYS NO DEFECT FOUND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766150August 24, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I WAS STOPPED, PROCEEDED TO MAKE A LEFT HAND TURN, ENGINE DIED WITHOUT WARNING. THE CAR HAS DONE THIS TWICE TO ME. THE CAR WAS ONLY 6 MONTHS OLD AT THE TIME OF THE FIRST OCCURRENCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567193August 23, 2002
SUSPENSION
WHILE DRIVING THE SUSPENSION BROKE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017064August 23, 2002
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION LOCKED UP, AND CONSUMER COULD NOT TURN THE KEY. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017083August 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
AT ANY SPEED VEHICLE WILL STALL. VEHICLE WILL STAY OFF UNTIL IT IS PULLED OVER AND RESTARTED. CONTACTED DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766093August 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SESSLER DOES NOT SEEM TO CARE I AM NOT SATISFIED WITH THEIR DECISION TO REPLACE THE ENGINE. MY FAITH IS SHAKEN IN THE FOCUS COMPLETELY.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#766095August 23, 2002
AIR BAGS
I RECEIVED SEVERE 2ND DEGREE BURNS TO MY LEFT ARM AND HAND WHEN MY STEERING WHEEL AIRBAG DEPLOYED DURING A 35 MPH COLLISION IN WHICH MY FRONT RIGHT STRUCK ANOTHER VEHICLE TURNING IN FRONT OF ME IN HIS REAR RIGHT. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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