Ford Five Hundred Complaints

1,073 consumer complaints on file.

#10356809September 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2006 FORD 500 SEL WITH CVT. CAR BUCKS WHEN SLOWING DOWN TO 20 MPF. ALSO WILL NOT ACCELERATE SO I CANNOT PASS TRUCKS ON THE HIGHWAY. REAL DANGEROUS. TOOK IT TO THE DEALER WHILE STILL IN WARRANTY AND THEY COULD NOT FIND ANYTHING EXCEPT TO TRY TO SELL ME A MASTER CONTROL FOR $2100 AND THEY WOULD NOT GUARANTEE THIS WAS THE PROBLEM. THIS ISSUE NEEDS TO BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356581September 20, 2010
ELECTRICAL SYSTEM
INSTRUMENT CLUSTER FAILURE. ALL GAUGES DROP TO ZERO. MULTIPLE DASH WARNING LIGHTS COME ON THEM GO BACK OFF LEAVING THE CHECK ENGINE LIGHT ON. TURN SIGNAL LIGHTS WILL NOT OPERATE. PROBLEM IS INTERMITTENT. THE REVERSE LIGHTS COME ON WHEN THE CAR IS NOT IN REVERSE. PROBLEM STARTED THIS MORNING 9/20/2010 I CAN NOT BELIEVE THAT THE NHTSA HAS NOT MADE FORD ISSUE A RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356594September 20, 2010
ELECTRONIC STABILITY CONTROL (ESC)
MY CAR STARTED LUNGING FORWARD AND DYING WHEN I WAS EITHER IDLE OR WHEN I STOPPED AND STARTED UP AGAIN. THE THROTTLE LIGHT AND ENGINE LIGHT CAME ON. SOMETIMES WHEN YOU WOULD TURN THE IGNITION OFF AND THEN RESTART THE THROTTLE LIGHT WOULD GO OFF. I HAVE NOTICED SOME DIFFERENCE IN FUEL MILEAGE. IF I DON'T HAVE MY FOOT ON THE BRAKE AND IT STARTS FORWARD SOMETIMES IT WOULD LUNGE, BUT NOT ALL THE TIME. I HAVE TAKEN IT TO GET THE COMPUTER FLASHED BY A GOODYEAR PLACE IN NORTH LITTLE ROCK, AR. IT HAS OCCURRED SEVERAL TIMES MORE SINCE THEY FLASHED IT. THAT WAS ABOUT THREE WEEKS AGO. THE DATE NOW IS SEPT. 20. I WANTED TO REPORT IT, BECAUSE WITH THE LUNGING IN HEAVY TRAFFIC, I AM AFRAID THAT I WILL REAR END SOMEONE ALL BECAUSE OF THE LUNGING, WHICH IS UNEXPECTED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356094September 17, 2010
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE THROTTLE BODY ON OUR 2007 FORD 500 STUCK CLOSED CAUSING ENGINE TO STALL. THE THROTTLE BODY HAD TO BE REPLACED. FORTUNATELY THIS HAPPENED ON A 2 LANE ROAD BUT MY WIFE HAD JUST GOT OFF A HIGH SPEED INTERSTATE HIGHWAY. FAILURE CAUSED RAPID DECELERATION OF THE VEHICLE LEAVING HER STRANDED IN THE TRAFFIC LANE. THIS WOULD PROBABLY HAVE RESULTED IN AN ACCIDENT IF THIS WOULD HAVE HAPPENED ON THE INTERSTATE. THE CAR HAS AROUND 37,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355802September 15, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. WHILE THE CONTACT WAS DRIVING LESS THAN 5 MPH IN THE REVERSE POSITION, AN UNEXPECTED INCREASE OF ACCELERATION OCCURRED. IMMEDIATELY, THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO SEPARATE OCCASIONS WHERE THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THE TECHNICIAN STATED THE FAILURE COULD POSSIBLY BE RELATED TO THE AIR CONDITIONER COMPRESSOR WHICH WAS REPLACED. THE FAILURE CONTINUED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY INFORMED THAT THE FAILURE WAS CONTRIBUTED TO THE THROTTLE BODY. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. J
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355852September 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
CAR: 2007 FORD 500 LIMITED. MOVING SHIFT LEVER FROM PARK TO REVERSE OR TO DRIVE, AFTER ABOUT 1 SECOND THE CAR "LURCHES" FORWARD OR BACKWARD. I KEEP THE BRAKE LOCKED DOWN WHEN CHANGING GEARS FOR SEVERAL SECONDS UNTIL I'M SURE IT WON'T JUMP.THIS IS DANGEROUS. WHEN THIS FIRST STARTED HAPPENING, I ALMOST RAN OVER SOMEONE IN A PARKING LOT AS I WANTED TO BACK OUT OF A PARKING SPOT. I TOOK THIS IN FOR SERVICE AND MENTIONED IT TO THE SERVICE MANAGER. AS HE DROVE THE CAR AROUND TO THE BACK, HE SAID HE NOTICED IT TOO AND ASKED THE TRANSMISSION MAN TO LOOK IT OVER. SINCE I WAS HAVING THE TRANSMISSION OIL CHANGED, HE THOUGHT IT MIGHT BE RELATED TO OLD FLUID. (CAR HAD ABOUT 70K MILES AT THE TIME). ITS ABOUT 5K MILES SINCE THE SERVICE AND THE CARIS AS BAD OR WORSE THAN IT HAS EVER BEEN. I BELIEVE THE PROBLEM IS RELATED TO THE COMPUTER GETTING A WRONG SIGNAL FROM ONE OF THE THROTTLE SENSORS AND CAUSING THE ENGINE TO SURGE. DEALER SAID HE HAD NOT SEEN THE PROBLEM BEFORE AND DIDN'T KNOW WHAT TO DO. THE PROBLEM IS STILL OCCURRING BUT SINCE ONLY MY WIFE AND I DRIVE THE CAR, WE ARE COMPENSATING BY HOLDING THE BRAKE FOR SEVERAL SECONDS AFTER MOVING THE SHIFT LEVER. I HOPE YOU CAN IDENTIFY THE PROBLEM AND LET ME KNOW OR HAVE FORD PUT OUT A SAFETY RECALL AND A FIX FOR THE PROBLEM. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355275September 13, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. THE CONTACT WAS BRAKING TO A COMPLETE STOP WHEN THE VEHICLE ATTEMPTED TO ACCELERATE ABNORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY ADVISED THAT THE THROTTLE BODY WAS DEFECTIVE AND WOULD NEED REPLACING. THE VEHICLE WAS LEFT WITH THE DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 48,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354962September 11, 2010
POWER TRAIN, FUEL SYSTEM, GASOLINE
WHEN YOU SHIFT OUT OF PARK INTO EITHER REVERSE OR DRIVE THE CAR SURGES FORWARD VERY QUICKLY. IF YOU DON'T HOLD THE BRAKE TO THE FLOOR YOU CAN'T STOP IT. THIS IS VERY DANGEROUS! WHEN UNLOADING MY CHILDREN AT SCHOOL I ALMOST RAN OVER A CHILD DUE TO THIS DEFECT. WHEN I LOOKED ONLINE I FOUND THOUSANDS OF COMPLAINTS ABOUT THIS SAME ISSUE. FORD WON'T RECALL IT AND THE PARTS (THROTTLE BODY ASSEMBLY $800) ARE ON A 2 MONTH BACK ORDER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354670September 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD 500 AWD MALFUNCTION, FORDS REFUSAL TO OFFER ANY COMPENSATION FOR A FAULTY TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354706September 9, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. SHE ATTEMPTED TO ACCELERATE FROM A STOP BUT THE VEHICLE WOULD NOT MOVE FORWARD. AFTER A FEW MOMENTS OF APPLYING PRESSURE TO THE ACCELERATOR PEDAL THE VEHICLE BEGAN TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY RESET THE COMPUTER SYSTEM BECAUSE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE HAS SINCE RECURRED INTERMITTENTLY. THE VEHICLE HAD BEEN TAKEN BACK TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS WHERE THE COMPUTER WAS AGAIN RESET AND THE THROTTLE BODY WAS REPLACED. THE FAILURE CONTINUES TO RECUR INTERMITTENTLY WHILE ACCELERATING FROM A STOP OR WHILE DRIVING AT ANY SPEED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 60,271.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353891September 4, 2010
VEHICLE SPEED CONTROL
MY 2005 FORD 500 HAS A FAIL SAFE MODE THAT COMES ON WITH A WRENCH SYMBOL ON THE DASH. WHEN THIS OCCURS THE CAR ACCELERATES QUICKLY AND JUMPS WHILE MY FOOT IS ON THE BRAKE. THE CAR STILL GOES WHILE HOLD THE BRAKES DOWN. THIS OCCURS TO MY VEHICLE EVERY YEAR. IT IS HAPPENING TO MY CAR AGAIN AND I HAVE TO PAY FOR THE REPAIRS. I FEEL THIS IS A SAFETY ISSUE AND THE CONSUMER SHOULD NOT HAVE CONTINUE TO HAVE TO PAY FOR THIS PROBLEM. IT IS VERY ALARMING WHEN THIS OCCURS AND YOU FEEL AS IF YOU HAVE NO CONTROL OVER YOUR VEHICLE. THIS HAS OCCURRED WITH MY VEHICLE EVERY YEAR SINCE I PURCHASED IT NEW AND I AM VERY LUCKY THAT WHEN IT HAPPENED I DID NOT HAVE A VEHICLE IN FRONT OF ME. I LOVE THE FORD 500 BUT THIS IS A SCARY THING WHEN IT HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353901September 4, 2010
POWER TRAIN, ELECTRICAL SYSTEM
WE OWN A 2005 FORD 500 AND MY WIFE HAS TAKEN IT TO 3 DIFFERENT FORD DEALERS TO HAVE AN ISSUE LOOKED AT. THE VEHICLE HAS STALLED ON HER OVER A DOZEN TIMES WHILE DRIVING DOWN THE HIGHWAY AND IT HAS GONE INTO FAIL SAFE MODE. THE VEHICLE SEEMS TO LURCH WHEN IN GEAR EITHER DRIVE OR REVERSE. I'VE LOOKED UP THE ISSUE ON LINE AND IT APPEARS TO BE VERY COMMON WITH THIS MODEL OF VEHICLE. THROTTLE BODY AND REPROGRAMMING OF THE PCM. I BELIEVE THIS TO BE A VERY BIG SAFETY ISSUE AND THERE NEEDS TO BE A RECALL ON THESE BEFORE SOMEONE GETS SEVERELY HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353757September 3, 2010
SERVICE BRAKES, HYDRAULIC, STRUCTURE, STEERING, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. WHILE DRIVING APPROXIMATELY 5 MPH PRESSURE WAS APPLIED TO THE BRAKE PEDAL AND SHE COULD HEAR A SQUEAKING NOISE IN THE BRAKES. THE FAILURE BEGAN TO OCCUR MORE FREQUENTLY WHEN PRESSURE WAS APPLIED TO THE BRAKE PEDAL. SHE WAS NOTIFIED BY THE MANUFACTURER OF AN UNKNOWN BRAKE RECALL SO THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS REPAIRED. THE FAILURE CONTINUED TO OCCUR. WHILE THE VEHICLE WAS PARKED SHE OPENED THE FRONT PASSENGER SIDE DOOR AND NOTICED WATER LEAKING FROM THE BOTTOM OF THE DOOR PANEL. THE VEHICLE WAS NOT EXAMINED FOR THE CAUSE OF FAILURE BUT SHE INSTALLED WINDOW RAIN GUARDS ON ALL FOUR WINDOWS. THE FAILURE CONTINUED TO OCCUR. WHILE DRIVING APPROXIMATELY 35 MPH SHE COULD FEEL THE VEHICLE SHAKING IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE OEM MOTOR MOUNT AND BRACKET WERE REPLACED. THE FAILURE HAD NOT RECURRED. SHE ALSO STATED THAT WHILE THE VEHICLE WAS PARKED SHE TURNED ON THE AIR CONDITIONER BUT THERE WAS ONLY MINOR AIR FLOW COMING THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A NEW COMPRESSOR AND EXPANSION VALVE WERE INSTALLED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 80,000. UPDATED 12/23/10*LJ THE BLEND DOOR MOTOR WAS REPLACED. UPDATED 04/06/11 UPDATED 05/26/11 *BF UPDATED 05/31/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353483September 2, 2010
POWER TRAIN
I BOUGHT MY 2006 FORD 500 USED IN 2009 AND ONLY A FEW MONTHS AFTERWARDS I EXPERIENCED "LURCHING" OF THE VEHICLE WHILE I WAS SLOWING ACCELERATING OR REVERSING. THIS ALMOST CAUSED ME TO CRASH INTO MY GARAGE AND IS VERY DANGEROUS WHEN I AM REVERSING IN A PARKING LOT AS THERE ARE PEDESTRIANS. THIS HAPPENED RANDOMLY FOR ABOUT 9 MONTHS WITH NO AFTEREFFECTS. NO LIGHT TURNED ON OR ANYTHING SEEMED TO WRONG OTHER THAN THE RANDOM LURCHING. HOWEVER, 9 MONTHS AFTER I PURCHASED THE VEHICLE I WAS STOPPED IN DRIVE TO LET MY FAMILY OUT OF MY CAR IN A PARKING LOT AND THE CAR LURCHED WHILE I HAD MY FOOT ON THE BRAKE AND THE GEAR IN DRIVE. THE WRENCH LIGHT THEN CAME ON AND THE CAR DROVE ODDLY (SOUNDED WEIRD AND DIDN'T ACCELERATE WELL) AFTER THAT. I EVENTUALLY PARKED IT AND WHEN I RETURNED AND TURNED THE CAR BACK ON THE LIGHT WAS OFF AND THE CAR SOUNDED FINE. THEN 2 MONTHS LATER I STARTED MY CAR AND PUT IT INTO REVERSE AND IMMEDIATELY NOTICED THE CAR SOUND WEIRD AGAIN AND WAS NOT ACCELERATING. I PUT IT INTO DRIVE AND BASICALLY COASTED TO THE SIDE OF THE ROAD BECAUSE THERE WAS NO ACCELERATION. THE WRENCH LIGHT WAS ON AGAIN. THIS TIME I HAD TO HAVE IT TOWED TO THE DEALERSHIP WHERE THEY TOLD ME I HAD TO REPLACE THE THROTTLE BODY ASSEMBLY. I HAVE NOT HAD IT REPAIRED YET AS I AM FIGHTING WITH THEM ABOUT THE WARRANTY I PURCHASED AND TRYING TO FIND THE BEST PRICE AS THIS SEEMS TO BE A RECURRING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353351September 1, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. WHILE STOPPED AT A LIGHT THE CONTACT NOTICED THAT THE VEHICLE HAD SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED AND THERE WERE NO PRIOR WARNINGS. THE FAILURE MILEAGE WAS 78000 AND THE CURRENT MILEAGE IS 80000. UPDATED 12/22/10 *BF UPDATED 12/23/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353381September 1, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. WHILE DRIVING APPROXIMATELY 30-35 MPH THE VEHICLE ACCELERATED RAPIDLY. HE ENGAGED THE BRAKES IMMEDIATELY TO STOP THE VEHICLE FROM ACCELERATING. THE FAILURE OCCURRED 7 TO 8 TIMES AND THE FAILURE ALSO HAPPENED WHILE DRIVING IN REVERSE. HE CALLED THE DEALER AND WAS ADVISED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 73,000 AND THE CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353378September 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
SHIFTING CONCERNS ARE GENERALLY NOTICED DURING PASSING MANEUVERS WITH TRANSMISSION AT TEMPERATURES GREATER THAN 212 F (100 C) OPERATING TEMPERATURES. SYMPTOMS MAY BE PRESENT DURING DOWNSHIFT 5-3 AT 35 MPH (56 KM/H) AND/OR 4-3 AT 20 MPH (32 KM/H) WITH THROTTLE OPENING AT APPROXIMATELY 50% OR GREATER AND INCLUDE: HARSH SHIFT AND/OR CLUNK NOISE DELAYED SHIFT AND/OR PERCEIVED SLIP/ENGINE FLARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353165September 1, 2010
VEHICLE SPEED CONTROL
2005 FORD FIVE HUNDRED. CONSUMER STATES PROBLEM REGARDING DANGEROUS AND POTENTIALLY LETHAL FAILURE MODE *TGW THE CONSUMER STATED HE EXPERIENCED SUDDEN ACCELERATION WHILE IN REVERSE GEAR. WHILE BACKING OUT SLOWLY, THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN. A CONSIDERABLE AMOUNT OF FORCE HAD TO BE APPLIED TO THE BRAKE IN ORDER TO STOP THE VEHICLE. THE INCIDENT OCCURRED ON FOUR OTHER OCCASIONS. A COMPUTER DIAGNOSTICS REVEALED NO ANOMALIES EXCEPT FOR AN INLET AIRFLOW DISTURBANCE ATTRIBUTED TO A DISTORTED FILTER. THE FILTER WAS REPLACED AND NORMAL AIRFLOW WAS RESTORED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352968August 31, 2010
EXTERIOR LIGHTING
MY 2005 FORD 500 BOUGHT USED SEPTEMBER 2009 (AROUND 53,000 MILES CURRENT MILES 55,432) HAS HAD A PROBLEM WITH THE DRIVER'S LOW BEAM BURNING OUT. ON THE 3RD BULB REPLACEMENT IN LESS THAN A YEAR THE ENTIRE HEADLIGHT SOCKET CRUMBLED IN MY HANDS. I HAD TO REPLACE THE SOCKET AND REWIRE IT TO THE WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352677August 30, 2010
POWER TRAIN, FUEL SYSTEM, GASOLINE
FORD 500 SE 2005 . PUT THE CAR DRIVE OR REVERSE AND THE CAR LUNGES. PUSH DOWN ON ACCELERATOR AND CAR LAGS . THROTTLE BODY DEFECTIVE. HAPPENS EVERY TIME I DRIVE THE CAR. PART NEEDS TO BE REPLACED BACK ORDERED UNTIL DECEMBER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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