Ford Fiesta Complaints

3,175 consumer complaints on file.

#10706450April 18, 2015
LATCHES/LOCKS/LINKAGES
REAR PASSENGER DOOR LATCH FAILED AND DOOR DOES NOT STAY CLOSED. HAPPENED AFTER CHECKING ON MY SON IN HIS CAR SEAT. THANKFUL IT DIDN'T HAPPEN ON THE INTERSTATE SINCE WE WERE TRAVELING ALL MORNING. FORD STATES IT IS NOT UNDER WARRANTY NOR HAS THE LATCH BEEN RECALLED YET. HAD THE TIMING OF THE LATCH FAILURE BEEN DIFFERENT IT COULD HAVE BEEN CATASTROPHIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706464April 18, 2015
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, ENGINE
I REPORTED TO STERLING MCCALL ON 8/18/14 AT 5:50 P.M. THE PROBLEMS THAT I HAVE BEEN HAVING WITH MY 2011 FORD FIESTA. I ALSO REPORTED THE CUSTOMER SATISFACTION PROGRAM 14M01 .0N 8/20/14AT 7:19 A.M. I BROUGHT MY VEHICLE INTO STERLING MCCALL. STERLING MCCALL REFUSED TO FIX THE PROBLEM. I REPORTED TO LEGACY FORD ON 9/5/14AT 4:05 P.M. TO [XXX]. THE PROBLEMS THAT I HAVE BEEN HAVING WITH MY2011 FORD FIESTA. I ALSO REPORTED THE CUSTOMER SATISFACTION PROGRAM14M01. ON 9/11/14AT 6:59 P.M. I BROUGHT VEHICLE INTO LEGACY FORD. THEY GAVE ME A RENTAL CAR AT 7:15 P.M. ON 9/12/14 LEGACY FORD REFUSED TO FIX THE PROBLEM. I FILED A CASE [XXX]-5211951 WITH THE CUSTOMER RELATIONSHIP CENTER AT 2:15P.M. I BROUGHT MY 2011 FORD FIESTA TO FIRESTONE FOR A DIAGNOSTIC ON 12/4/14. THE FIND WAS THAT THE ARTICLE SUPERSEDES TSB 11-9-2 TO UPDATE THE ISSUE STATEMENT AND SERVICE PROCEDURE. I BROUGHT IT TO LEGACY FORD AGAIN ON 1/14/15. AND LEGACY FORD REFUSED TO FIX MY 2011 FORD FIESTA AGAIN. THEN ON 1/17/15 MY CAR WAS IN A ACCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10706259April 17, 2015
LATCHES/LOCKS/LINKAGES
REAR DRIVER SIDE DOOR LATCH WILL NOT CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706244April 17, 2015
POWER TRAIN
FIESTA SHIFTS HARD, SHUDDERS, HAS ISSUES ACCELERATING, HAS ISSUES BRAKING. DEALERSHIP CONFIRMED, NEEDS CLUTCH REPLACED. PART HAS BEEN ON BACK ORDER FOR THREE WEEKS WITH NO ETA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706327April 17, 2015
STRUCTURE:BODY
MY BACK PASSENGER DOOR LATCH DOES NOT WORK AT ALL. IF THE DOOR IS NOT CONSTRAINED THE DOOR WILL OPEN AT ANY SPEED...UNSAFE AND UNFIT FOR ANY BACK SEAT PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706373April 17, 2015
STRUCTURE:BODY:DOOR
DOOR WILL NOT STAY CLOSED. DOOR LOCK FAILED WHEN I TRIED TO SHUT THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706044April 16, 2015
POWER TRAIN
I SLOWED DOWN FOR A TRUCK TURNING INTO A DRIVEWAY, WHEN PRESSING THE ACCELERATOR THE TRANSMISSION SLIPPED, AND I HAD TO PULL OVER INTO THE TURN LANE, AND PUT MY CAR INTO LOW TO RE-ENGAGE THE TRANSMISSION. I CANNOT HELP BUT TO THINK THAT THIS SAME SCENARIO WITH ME SLOWING DOWN IN THE SAME MANNER COULD HAVE HAPPENED AT A STOPLIGHT WHEN TRYING TO TURN LEFT BEFORE AN ONCOMING CAR. I HAVE HAD IT BOG DOWN AND HESITATE QUITE A FEW TIMES AT LIGHTS, BUT THIS IS THE FIRST TIME THE TRANSMISSION ACTUALLY SLIPPED OUT OF GEAR. I HAVE HAD THE CAR IN TWICE TO THE DEALERSHIP, AND THE SECOND TIME THEY TOLD ME THEY DIDN'T DO ANYTHING TO FIX IT BECAUSE EVERYTHING IS NORMAL. I BOUGHT A NEW CAR SO I DID NOT HAVE TO WORRY ABOUT MY FAMILY'S OR MY SAFETY. COULD YOU PLEASE LOOK INTO THIS ISSUE. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706118April 16, 2015
VISIBILITY:WINDSHIELD WIPER/WASHER
TL* THE CONTACT OWNS A 2012 FORD FIESTA. WHILE DRIVING AT 55 MPH DURING INCLEMENT WEATHER, BOTH WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,800. UPATED 10/5/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705820April 15, 2015
LATCHES/LOCKS/LINKAGES
THE REAR DOOR LATCH JAMMED ON MY 2012 FORD FIESTA AND DOOR WOULDN'T SHUT. HAD TO TAPE DOOR SO AS NOT TO OPEN. I TOOK THE CAR TO DEALER AND THEY GAVE ME AN ESTIMATE OF $650 TO REPAIR. THEY WERE NOT AWARE OF ANY PRIOR ISSUES WITH DOOR LATCHES REPORTED TO FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705848April 15, 2015
ENGINE
SINCE I BOUGHT THIS CAR IN DEC 2012 I'VE HAD THIS PROBLEM, IT'S NOW 2015 STILL THE PROBLEM IS NOT FIXED. SO FAR THIS IS MY 3 RECALL LETTER I'M RECEIVING FOR MY VEHICLE. RECALL 14M01, RECALL 12C26 AND NOW RECALL 14M02. AND THROUGH THIS WEBSITE I FOUND OUT THERE'S A RECALL ABOUT AIRBAGS? WHILE IN LOW SPEED THE CAR JERKS, STALLS, IT MAKES A RATTLING NOISE, AND SOMETIMES WHEN I PARK IT TURNS OFF. I COMMUTE EVERYDAY TO LA SO I'M STUCK IN TRAFFIC MOST OF THE TIME, SO I'M THE CAR SHAKING WHEN IT'S TIME TO MERGE. I'VE GONE TO FORD DEALERSHIP 3 TIMES ALREADY TO TRY TO GET THIS FIXED, BUT STILL NO LUCK. IT WILL BE OK FOR THE 1ST DAY BUT IT JUST GOES BACK TO THE SAME SHAKY CAR. I DON'T KNOW WHAT ELSE TO DO. NOW I'M GOING BACK TO WITH THIS 14M02 LETTER TO TRY TO GET THIS PROBLEM HOPEFULLY FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705940April 15, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD FIESTA. WHILE DRIVING APPROXIMATELY 10 MPH, THE REAR PASSENGER SIDE DOOR FLEW OPEN WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PREVIOUSLY, THE DOOR LATCH FOR THE FRONT AND REAR DRIVER SIDE FAILED AND WERE REPAIRED BY THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE ON NUMEROUS OCCASIONS. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705517April 14, 2015
LATCHES/LOCKS/LINKAGES
LATCH FAILED. MY PASSENGER NEEDED TO PUT SOME POSSESSIONS IN THE BACK SEAT BECAUSE THERE WASN'T ENOUGH ROOM IN THE FRONT. HE PROCEEDED TO PUT HIS THINGS IN THE BACK, THEN CAME TO THE FRONT AND GOT INTO THE PASSENGER SEAT. I STARTED THE CAR AND THE RADIO DISPLAY NOTIFIED ME THAT A DOOR WAS AJAR. I ASKED HIM TO RE-CLOSE THE BACK DOOR AND WHEN HE ATTEMPTED TOO, IT WOULDN'T LATCH. WE TRIED PULLING THE DOOR HANDLE ON BOTH THE INSIDE AND OUTSIDE, LOCKING AND UNLOCKING THE CAR, AND PUSHING AS HARD AS WE COULD ON THE DOOR, BUT THE DOOR WOULDN'T LATCH SHUT. I ENDED UP HAVING TO DUCT TAPE THE DOOR CLOSE, BUT THE INTERIOR LIGHT REMAINS ON AND REDUCES MY VISIBILITY THROUGH THE FRONT WINDSHIELD DUE TO THE GLARE. I FEEL VERY UNSAFE LEAVING MY CAR IN PUBLIC PLACES DUE TO THE RISK OF THEFT, AND LEAVING ITEMS BACK THERE FOR FEAR OF THEM FLYING OUT OF THE VEHICLE WHILE IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705564April 14, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHIFTED GEARS WITHOUT BEING PROMPTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION AND AUTOMATIC CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704946April 10, 2015
POWER TRAIN
THIS CARS TRANSMISSION SLIPS OUT OF GEAR WHENEVER IT WANTS TOO, SHIFTS ERRATICALLY AND UNPREDICTABLE ESPECIALLY IN TRAFFIC AT SPEED BETWEEN 0 AND 45 MILES PER HOUR. TWO TIME I WAS ALMOST IN A FATAL ACCIDENT BECAUSE WHEN I STEPPED ON THE GAS WITH THE CAR IN DRIVE IT WAS NOT IT GEAR, THE ENGINE TACHOMETER JUMPED TO 4,000 RPM AND THEN SNAPPED INTO GEAR, THE TRANSMISSION SOUNDS LIKE IT IS FALLING APART FROM THE INSIDE OUT, SOUNDS LIKE ROCKS INSIDE. THE RIDER SIDE AIR BAG LIGHT SAYING THEY ARE OFF COMES ON WHEN EVER IT WANTS AS WELL EVEN WITH THE SEAT BELT BUCKLED, UP HILL ASSIST SHUTS OFF CAUSING NO OR VERY LITTLE ACCELERATION. THE CAR IS A DEATH TRAP IT WAS SOLD TO ME WITH A CERTIFIED PRE-OWNED WARRANTY 12 MONTH BUMPER TO BUMPER AND 150,000 MILE DRIVE TRAIN WARRANTY. I HAVE TAKEN IT BACK TWICE ALREADY AND PARADISE FORD IN COCOA SAYS ITS FIXED ITS WORSE NOW THAN WHEN I TOOK IT IN AND NOW THE OWNER AT THE DEALERSHIP REFUSES TO SERVICE THE CAR ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704637April 9, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FIESTA. WHILE PARKED, THE REAR PASSENGER SIDE DOOR WOULD NOT LATCH. AS A RESULT OF THE DOOR NOT LATCHING, ALL THE INTERIOR LIGHTING ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. NINE MONTHS LATER, THE FRONT PASSENGER SIDE LATCH FAILED CAUSING THE DOOR TO OPEN WHILE THE CONTACT WAS DRIVING AT APPROXIMATELY 40 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704650April 9, 2015
ELECTRICAL SYSTEM
JUST ABOUT A MONTH AGO, AFTER BEING IN THE CAR ABOUT AN HOUR, WE STARTED GETTING A STATIC POP ON THE FACTORY STEREO SYSTEM. IT WOULD INTERRUPT WHATEVER WAS ON MOMENTARILY AND WOULD CONTINUE EVEN IF YOU SWITCHED SOURCES. MOST ANNOYINGLY, THE STATIC POP STAYS EVEN AFTER SHUTTING THE CAR OFF. IT WORRIES ME THAT THIS IS SOMETHING THAT IS PRECURSOR TO SOME SORT OF GENERAL ELECTRONIC FAILURE, BUT WITH THE CAR OUT OF WARRANTY, MY HANDS ARE TIED. HALF HOUR DRIVES ARE NOT YET A PROBLEM. IT HAPPENS AFTER AN HOUR OR SO, AND EVEN IF YOU TURN THE STEREO OFF, IT JUST CONTINUES TO POP. THERE IS A 6 PAGE THREAD ON THE PROBLEM HERE, (AND I'M SURE MANY OTHER PLACES OF THE WEB): HTTP://WWW.FIESTAFACTION.COM/FORUMS/THREADS/42105-RADIO-CUTTING-OUT-INTERMITTENTLY-WITH-POPPING-SOUND/PAGE6?HIGHLIGHT=STATIC IN OTHER WORDS, I AM NOT ALONE WITH THIS PROBLEM. THE CONSUMER STATED ONE DAY IN LATE OCTOBER, THE VEHICLE SUDDENLY STALLED WHILE ON HIS WAY TO WORK. HE WAS ABLE TO STEER THE VEHICLE OFF TO THE SIDE OF THE ROAD. AFTER WAITING A FEW MINUTES, HE DECIDED TO TRY AND START THE VEHICLE, AND IT STARTED AS IF NOTHING HAPPENED. THE CONSUMER CONTINUED TO DRIVE FOR ANOTHER WEEK WITH NO STALLING PROBLEMS. HOWEVER, HE CONTINUED TO EXPERIENCE PROBLEMS WITH THE STEREO. ONE EVENING, THE CONSUMER DISCOVERED HE HAD NO HEADLIGHTS. HE TOOK THE VEHICLE TO A SERVICE STATION WHERE THE OWNER SHOWED HIM THE FUSES WERE BADLY CORRODED AND THEY COULD NOT BE REMOVED IN ONE PIECE. THE ENGINE COMPARTMENT FUSE BOX APPEARED AS IF THERE HAD BEEN A FLOOD. UPDATED 05/12/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704374April 8, 2015
STRUCTURE:BODY:DOOR
AS I WAS BACKING OUT OF MY DRIVEWAY MY ALERT LIGHT PINGED ON LETTING ME KNOW MY PASSENGER DOOR WAS OPEN. I LEANED OVER TO SHUT IT AND THE LATCH OF THE DOOR WOULDN'T CATCH AND ACTUALLY CLOSE. I GOT OUT OF THE CAR AND WALKED AROUND MY VEHICLE THINKING I HAD SOMETHING IN THE WAY AND I COULDN'T FIND ANYTHING. I KEPT ATTEMPTING TO CLOSE IT AND CHECK THE LATCH BUT I COULDN'T FIND A REASON AS TO WHY MY DOOR WOULDN'T SHUT. I ATTEMPTED TO TAPE IT SHUT TO DRIVE IT TO THE DEALERSHIP BUT IT DIDN'T HOLD, AND NEITHER DID ROPE. I HAD TO CALL ROADSIDE ASSISTANCE AND HAVE MY VEHICLE TOWED TO A FORD DEALERSHIP FOR THIS SAFETY CONCERN. VERY UPSET THAT I'M NOT EVEN OUT OF MY 3 YEAR WARRANTY YET, AND COME TO READ MORE THIS IS A HUGE ISSUE THAT IS BEING INVESTIGATED RIGHT NOW AND NO ACTUAL RECALL FOR THE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704370April 8, 2015
STRUCTURE:BODY
I WENT TO CLOSE THE BACK PASSENGER SIDE DOOR AND THE LATCH WOULDN'T CATCH ALL OF A SUDDEN. WITH NO PRIOR INCIDENTS OR INDICATION OF AN ISSUE, THE LATCH JUST BROKE - WHEN I TOOK IT TO THE DEALERSHIP, THEY SAID THEY HAVE HAD A LOT OF THESE TYPES OF ISSUES HAPPEN BECAUSE OF FAULTY DEFECTIVE LATCHES FROM THE MANUFACTURER. 3 MONTHS LATER AND THE FRONT PASSENGER DOOR LATCH DOES THE SAME EXACT THING. AND I HAVEN'T GOTTEN ONE NOTICE ON THIS DEFECTIVE LATCH, BEFORE OR AFTER MY INCIDENT. I WOULD THINK SAFETY WOULD BE A MAJOR CONCERN FOR FORD - WHO WOULD WANT THEIR DOORS NOT BEING ABLE TO SHUT?? SINCE THEY ACKNOWLEDGED OTHER CARS HAVING THE SAME ISSUE, I DON'T BELIEVE I JUST RECEIVED A LEMON, BUT I SURE WON'T BE BUYING FORD AGAIN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704263April 7, 2015
UNKNOWN OR OTHER
WHILE DRIVING AND TAKING A LEFT TURN, REAR PASSENGER DOOR SWUNG OPEN; LOCKING/LATCH MECHANISM FAILED. HAVE BEEN ABLE TO SECURE DOOR SINCE, WILL NOT STAY CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704050April 6, 2015
STRUCTURE:BODY:DOOR
TWICE AS I WAS ENTERING INTO AN INTERSECTION DURING A LEFT HAND TURN THE PASSENGER DOOR (FIRST TIME) FLUNG OPEN. I COULD NOT CLOSE IT SO I DROVE WITH THE SEAT BELT TIDE TO THE DOOR FOR 4 MILES TO THE NEAREST FORD DEALER FOR SERVICE. THEY ACKNOWLEDGED THAT THIS HAS HAPPENED TO OTHER DRIVERS. THESE LATCHES ARE APPARENTLY DEFECTIVE. FORD ONLY REPLACED THE DEFECTIVE DOOR LATCH LETTING ME DRIVE OFF WITH THE POSSIBILITY OF OTHER LATCHES FAILING IN THE FUTURE. SATURDAY EVENING BEFORE EASTER THE REAR PASSENGER DOOR FLEW OPEN AS I WAS DRIVING THROUGH AN INTERSECTION. SINCE THE DOOR DID NOT CLOSE THE CABIN LIGHT STAYED ON UNTIL THEY FINALLY GOT TO FIXING IT. AGAIN THEY CAN ONLY FIX THE BAD DOOR LATCH, AND WILL NOT REPLACE THE OTHER TWO. THIS IS A VERY VERY VERY HAZARDOUS ISSUE WHICH COULD BECOME DEADLY TO BICYCLISTS OR PEDESTRIANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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