Ford F-550 Complaints

561 consumer complaints on file.

#11643042February 16, 2025
POWER TRAIN, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
I have more files and receipts Vehicle Information: •Make: Ford •Model: F-550 Super Duty •Year: 2020 Issue Summary: After a recall service (22E04) for powertrain and transmission software updates, the vehicle experienced a complete power failure within 40 miles, leading to a stall and loss of control, resulting in the vehicle veering into a ditch. Incident Details: •Recall Service Date: ] •Mileage at Service: 63,993 •Incident Mileage: ~64,030 miles •Description: Post-recall, multiple warning lights activated, including powertrain malfunction and traction control off. The vehicle stalled, became unresponsive, and veered off the road. After multiple attempts coming after multiple attempts to call the dealership and corporate with no answer, forced to leave a bad survey and then someone contacted Follow-Up Actions: The dealership attributed the issue to a missing 10-amp fuse. However, prior warnings from the FordPass app indicated powertrain malfunctions since October 2024. A subsequent recall notice (24S78/24V957) in January 2025 highlighted potential high-pressure fuel pump issues leading to power loss. After multiple attempts coming after multiple attempts to call the dealership and corporate with no answer was forced to leave a bad survey and then someone they’ve let me leave the dealership twice now saying that there was nothing wrong with my truck and then to find out that there’s a recall a couple weeks later Safety Concerns: The unexpected power loss and control failure pose significant safety risks. The recurrence of issues post-recall raises concerns about the effectiveness of the initial repair and overall vehicle safety. Requested Action: I urge the NHTSA to investigate this matter to ensure driver safety and hold the manufacturer accountable for providing a reliable remedy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11642422February 13, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ford F-550. The contact stated while driving 60-70 MPH, the contact noticed a strong fuel odor. The message "Fuel Pressure Low" was displayed. The contact was driven to the residence. The contact stated that upon inspecting the vehicle, he noticed that approximately 40 gallons of fuel had leaked out of the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in a related recall. The contact later became aware that the VIN was included in NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 34,704. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642046February 11, 2025
STRUCTURE:BODY
The contact owns a 2018 Ford F-550. The contact stated while the vehicle was parked, the contact stated that the frame was cracked between the bed and the cab. There were no warning lights illuminated. The vehicle was taken to a dealer where it was confirmed that the vehicle was previously repaired under a related unknown recall and declined to perform the recall repair on a second occasion. The dealer determined that the frame needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641537February 8, 2025
ELECTRICAL SYSTEM
Since I took delivery of the vehicle the dash goes completely blank at temperatures below 32 degrees and above 90. Ford has been unable or unwilling to fix the problem for over two years resulting in my driving for extended periods with no dashboard information of any kind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640468February 3, 2025
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
The contact owns a 2022 Ford F-550 SD. The contact stated that while driving on the highway at 60 MPH, the vehicle experienced a loss of automotive power, with the check engine warning light illuminated. The contact proceeded to pull over onto the side of the highway to safely park the vehicle. The contact attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to a local independent mechanic to be diagnosed. The contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636295January 16, 2025
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
The contact owns a 2014 Ford F-550. The contact stated that while driving on the highway at 55 MPH, the check engine warning light illuminated. The messages "Engine Power Reduced” and “Low Fuel" were displayed, and the vehicle lost motive power and decelerated to 20 MPH. The vehicle was driven to the residence. The vehicle was later taken to a local dealer to be diagnosed. The contact was informed that there were metal fragments inside the fuel pump and the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635660January 13, 2025
ENGINE
The contact owned a 2019 Ford F-550. The contact stated while the vehicle was parked, turned on, and unoccupied, there was smoke coming from the vehicle. The contact stated that the front of the engine compartment had caught fire. The vehicle was extinguished by the Fire Department. A fire report was filed however, the cause for the failure was not yet determined. A police report was filed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was destroyed and towed back to the contact's work location. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11632424December 26, 2024
ENGINE
Operator was driving the vehicle when it experienced a fire in the engine compartment.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11632429December 26, 2024
ENGINE
Operator was driving the vehicle when they smelled fuel. Operator immediately pulled over and found fuel leaking from the secondary fuel filter. I also have a video of the leaking filter but can not attach here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631487December 18, 2024
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2021 Ford F-550 SD. The contact stated that while his son was driving at unknown speeds and making a right turn, there was an abnormal sound coming from the vehicle. The contact stated that the driver’s side rear dual wheel axle had fractured inside the differential housing. The contact stated that the axle shaft had fractured. The contact stated that the wheels were still connected to the hub and the vehicle lowered to the ground. There were no warning lights illuminated. Additionally, there was differential fluid still in the axle housing. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629957December 10, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Several dash warnings came on the dash. cruise control stopped working, hill assist, parking brake, many others. 4 wheel drive quit working!. I looked on line. Several forums stated to look for a loose connection at the rear of the truck, so it must be a rather common problem. I took the truck to the dealer, they refused to make a warranty repair because the cable was moved when the dump bed was installed. They said the cable was "bent" It is a cable, not a piece of glass. I am sure a new harness will be coiled and not shipped on a 6 ft x 12 ft pallet. . There was an issue with the same thing as I drove home from the dealer after hitting a hard bump when there was only a few miles on it. I called the salesman, but it claered and never returned, Until I was in a sever snow storm pulling a trailer. The 4 wd went out causing a partial loss of control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629240December 6, 2024
ENGINE
The contact owns a 2011 Ford F-550. The contact stated while starting the vehicle, there was a loud knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a failure in cylinder #8 and with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 49,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628877December 4, 2024
ENGINE
The contact's local fire department owns a 2011 Ford F-550. The contact stated that while driving at 45 MPH, the vehicle stalled out as several warning lights appeared on the instrument panel. The contact made multiple attempts to restart the engine but the failure persisted. Due to the failure, the vehicle was towed to an independent mechanic where a diagnostic was performed. The mechanic discovered diesel fuel in the oil reservoir which had resulted in engine failure. Upon investigation, the mechanic referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty or recall. The manufacturer then referred the contact to the NHTSA Hotline to file a safety complaint. The vehicle was not repaired. The failure mileage was approximately 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626951November 22, 2024
ENGINE
My truck exploded on the expressway on 11-21-24 due to a manufacturer default.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11625217November 14, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
A clogged fuel filter caused an engine fire. There were no warning lamps, messages or other symptoms prior to the failure. The fuel filter has been known to be problematic for these trucks, in yet there has been no recall. A simple google search shows these fires are common. The vehicle has been in for service at the dealership many times but no one checked on the faulty fuel filter positioned above the hot engine components.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11623427November 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford F-550. The contact stated while operating the vehicle, the check engine warning light illuminated and remained illuminated. The vehicle was taken to the local dealer who replaced NOX sensor, but the failure persisted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620282October 17, 2024
STRUCTURE:BODY
Purchased truck used and discovered frame was cracked shortly after I had taken it in to Ford several times because alignment wouldn’t keep vehicle from feeling bouncy (hopping) going down the road. At no point did anyone tell me of a customer satisfaction program that was in place for my vehicle for a frame repair/replacement. Instead they strung me along telling me to take it to a frame shop. 2 days after the program expired I was told that there was a program for the issues which I no longer qualified for. Then they told me to reach out to corporate who said there was nothing they could do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618778October 8, 2024
FUEL/PROPULSION SYSTEM
This submission is more related to a brand-new fuel line that was purchased from the Ford dealer for this vehicle upon failure of the existing line. When the new line was removed from the packaging, the mechanic inspected the clip that secures the line to the secondary fuel filter housing. It was observed that the brand-new clip was defective and that even the slightest touch of the clip would unlock the line. It is believed that if this line were installed in the vehicle, the vibration of the engine could potentially unclip the line causing fuel to spray in the hot engine compartment. The line was retained and can be provided for examination.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617935October 3, 2024
ENGINE
The contact owned a 2022 Ford F-550. The contact stated that while driving 20 MPH, the vehicle started smoking and flames came from the left side of the engine. The vehicle inadvertently veered to the right of the road. In addition, the contact noticed smoke and flames were coming from the front passenger’s side and the rear of the vehicle. As a result, of the fire the contact sustained smoke inhalation that required medical attention. The Fire Department extinguished the fire. The contact was unaware of a Police report being filed. The vehicle was destroyed. The manufacturer was not made aware of the failure. The approximate failure mileage was 20,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11617603October 1, 2024
FUEL/PROPULSION SYSTEM
The truck was traveling west on [XXX] towards Stockton when the instrument panel illuminated with a “Low Fuel Pressure” warning and the coworker (CW) immediately pulled over. Once on the side of the road, the CW confirmed the truck was leaking fuel and the local garage was contacted. It was found that a line running to the secondary fuel filter had come loose and was leaking from the fitting. The securement clip on the line was inspected, and it is believed the clip on the line is defective. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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