Ford Explorer Complaints

917 consumer complaints on file.

#11573855February 25, 2024
SERVICE BRAKES
On 4 separate occasions the brakes on this Explorer failed to engage. The first incident happened as I was backing out of my garage and the brakes did not engage immediately. This resulted in my damaging our trellis. I was traveling at about 5 mph This happened Sept. 2023. The second incident happened as I was coming out of the car wash and applied the brake, but it did not engage and this resulted in a small fender bender with the car in front of me.- Again very slow speed, about 2 MPH Happened in November 2023. The third incident was on the road as I approached a car stopped for a red light. Again the brakes failed to engage, but I was able to avoid the car in front of me by swerving into the lane to the left. Fortunately no car was approaching on that lane this happened November 2023. The final incident again was on the road. The car in front of me was stopped for a left turn and I applied the brakes, the car did not stop so I swerved to the right onto a lawn and side swiped a tree before the brakes finally took hold. I was slowed down to about 30 MPH happened inJanuary 2024.. This failure in the car braking system has resulted in a substantial money loss . After these incidents I am no longer driving the car. I contacted the dealership and they would not look at the vehicle until it was repaired. We will be returning the car to the dealership for their evaluation of the problem.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11572145February 15, 2024
POWER TRAIN
While making a left turn on a city street there was a loud bang noise and a sudden shift of the rear of the car. The bang noise was immediately followed by a loud grinding noise (sounded like metal on metal). There was a sudden loss in power, and I was only able to drive the car a short distance to get to the side of the street. When the car was put in park, the car rolled downhill without resistance. The car was towed to a Ford dealer for repairs. The dealer's repair shop drained the fluid from the rear differential and found "large chunks of metal." The repair required the replacement of the rear differential. Had this event occured on a busy street, it could have resulted in a vehicle accident. The loss of vehicle control when the vehicle was placed in "park" could have also been a safety risk. This event is similar to the Ford recall of the Explorer for a rear axel bolt fracture (NHTSA recall 23V-199 and 22V-255). My vehicle VIN # has not been added to the recall list, therefore, Ford has refused to consider reimbursement for the cost of the repairs. I would like the NHTSA to consider adding my VIN# to the recall for this design defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572058February 15, 2024
POWER TRAIN
Select reverse with gear shift. Does not engage reverse for approximately 8-10 seconds once selected and when engine is warm. Have almost been hit multiple times when backing up because it takes so long to engage reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571486February 12, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera intermittently failed, causing a visibility hazard for the driver. The failure mileage was 60,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571384February 12, 2024
SEATS
The contact owns a 2021 Ford Explorer. The contact stated that the third-row seats were inoperable. The contact stated that the passenger’s and driver’s side seats were frozen in a semi-folded-down position and were not responding to the electronic control switch. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the seat control unit needed to be replaced. The contact was advised by the dealer that the seat failure was a known failure; however, the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 40,438.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571358February 11, 2024
UNKNOWN OR OTHER
There was no incident yet. This concerns the ballistic panels mounted in the two front doors, the mounting tabs break and are broken in this vehicle and there is a TSB but Ford refuses to fix because they claim it's not a "Safety" issue which it is and because it has a salvage title. This needs to go to a recall or customer satisfaction "Safety issue". "SSM 51945 2020-2023 Police Interceptor Utility - Level III Ballistic Panel Mounting Tab Service Kit Now Available". "2020-2023 Police Interceptor Utility vehicles may require level III ballistic panels to be replaced due to broken mounting tabs. Level III ballistic panel mounting tab service kits are now available (right LB5Z-78201B68-F and left LB5Z-78201B69-F). Replacement of the level III ballistic panel assembly is not required for this condition. Level IV ballistic panels do not have removable mounting tabs and still require complete panel replacement. Level III vs. level IV ballistic panels can be identified by a large roman numeral label on the panel or by the vehicle window sticker if equipped".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571244February 10, 2024
UNKNOWN OR OTHER
Excessive wind noise at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570525February 7, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the back-over prevention camera intermittently failed to operate as needed while in use. The failure mileage was approximately 30,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569718February 3, 2024
SUSPENSION, POWER TRAIN
Front suspension makes rattling noise when driving under 20 mi/hr on bumpy roads . Especially noticed in cold temperatures. Dealership replaced sway bar link that has not fixed the Problem. Also power training light flashed multiple times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569054January 31, 2024
BACK OVER PREVENTION: WARNINGS
My complaint relates to: Manufacturer Recall Number: 23S23 NHTSA Recall Number: 23V342 INTERMITTENT EXPERIENCE OF A REAR CAMERA BLUE ON THE SYNC SCREEN WHEN THE VEHICLE IS PLACED IN REVERSE and notification that rear parking assistant is disabled. Per January 2024 I received a notification that a remedy is available (replacement of rear camera and software update of SYNC). The dealership was not able to perform the remedy as they told me that the Accessory Protocol Interface Module (APIM) showed error codes and could not be updated. I was told to replace the APIM on my own expenses of ~$1,800. I am not willing to pay for a hardware replacement as I strongly believe that the APIM was defected by two prior updates: 1. prior effort of Ford to solve blue screen issue via software update and 2. a subsequent botched Over-The-Air update to version 22251 which is know to having bugs and causing APIM issues according to various Internet forums: [XXX] [XXX] [XXX] [XXX] So I have a security relevant recall that won't be fixed unless I pay. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568129January 26, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
When driving at low speed, every uneven thing in the road surface creates a low resonating frequency sound (deep base) through out the cabin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568081January 26, 2024
POWER TRAIN
The startrover run clutch or whatever went out and they said it was bumper to bumper, not powertrain warranty! Don’t make any sense to me , the starter has to dtart everthing for there to be power and it’s attached to everything that’s powertrain related!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567756January 25, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567666January 24, 2024
STRUCTURE:BODY
Both rail roof luggage racks on roof are loose. Flap at high speeds. Ford advises it's not covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567465January 24, 2024
VISIBILITY:GLASS, SIDE/REAR:CRITICAL FASTENERS
The contact owns a 2021 Ford Explorer. The contact stated that the passenger’s side rear door glass fastener installed between the V-shaped glass and the door glass had fractured. The vehicle was taken to the dealer. The contact was informed that the passenger’s side rear door glass fastener needed to be replaced. The contact was informed that the repair could not be covered under warranty. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566915January 22, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
My digital dash would get wavy and flickery with lines through it almost like the LEDs in the screen we're going bad. They made lines going across which made it hard to read the speedometer. Since I brought this up it's been two or three times that I've tried to have them look at it and they finally saw what was going on and they decided that they were going to replace the instrument cluster in the dash and since they replaced it it has been fine. Also I am on battery number for due to the vehicle going in battery saver mode every time the battery starts to go bad and Ford has yet to figure out what is going on with my vehicle that is causing me to have bad batteries and causing it to go in the battery saver mode to preserve power within hours of the vehicle having been driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565647January 15, 2024
UNKNOWN OR OTHER, VISIBILITY:GLASS, SIDE/REAR
The rear windshield shattered as I was driving. I did not hit anything, nor did anything hit the rear window. The temperature is -3. I had the defroster on and think the extreme cold mixed with the defroster caused the window to shatter. Is the glass faulty? Or the defroster?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565598January 15, 2024
UNKNOWN OR OTHER
FELT LINER ON THE BOTTOM OF VEHICLE HAS COME OFF WHILE DRIVING 3X. IN SNOW AND RAIN WITH FREEZING TEMPERATURES THE FELT LINER GETS WET AND HEAVY AND TIED UP IN THE TIRES. THE DESIGN AS WELL AS THE BOLTS CONTINUOUSLY FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565594January 15, 2024
POWER TRAIN, ENGINE, ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
P25B4- TURBOCHARGER/SUPERCHARGER WASTE GATE (A) STUCK CLOSED P0299- TURBOCHARGER/SUPERCHARGER UNDERBOOST POWERTRAIN AND 4-WHEEL DRIVE IN-OPERABLE, TURNED ON VEHICLE TO DRIVE AND IMMEDIATELY THREW THE TWO CODES ABOVE. FORD SAYS THIS IS NOT A COVERED ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564883January 11, 2024
STRUCTURE:BODY
Front windshield cracked n has expanded along the very bottom in the dark black area n spread up into clear glass for no reason whatsoever. Never heard a rock or anything else hit. One day it just started a small looping crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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