Ford Explorer Complaints

917 consumer complaints on file.

#11592087June 3, 2024
SEAT BELTS
The seat belt minder is not working. it works when you are at park and dont put the seat belt and start driving. but if you are buckled, start driving and then while driving take the belts off, no warning sound is provided. this problem is not yet reported to the dealer. no warnings or problems noted prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590332May 23, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590272May 22, 2024
ENGINE
I have a catastrophic engine failure. The dealership (Doherty Ford) in Forest Grove Or acknowledges it. They are working with me. However, Ford has not responded to the dealers request for warranty work. It will be two weeks since I took the car to the dealer with a loud ticking noise. Dealer found a BUNCH of metal in the oil. I'm waiting to hear how Ford will fix it. The car has 45k on it. They also gave me an extended warranty because of all the issues I had with the car when I first got it. The [XXX] steering coupler to the rack was loose and almost came off when I drove it home. I have had a number of other issues. All dealer repaired. The car has also been to Doherty Ford almost exclusively for all its oil changes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589564May 19, 2024
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Driving on the highway and the sunroof exploded. No one around and no overpass. No signs of impact or object in or near vehicle. No other damage to vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588997May 15, 2024
Tether, Lower Anchor (on car seat or vehicle)
I have had to re-install the seat multiple times in the last 2-3 weeks because it keeps coming loose in rear facing mode. I installed the seat in early to mid-March. I first noticed it was loose on 4/26/24. I had it installed with the seatbelt at that time. I re-installed with the seatbelt and continued checking it daily until I noticed it being loose again within about a week. I again re-installed with the seat belt so it was secure and moving less than 1 inch side to side and front to back and continued checking for excess movement. I attended a CPST training the week of 5/6/24 and had my seats looked at by an instructor who told me it was done correctly. For the sake of practice, I installed it with LATCH instead and had an instructor confirm it was correct. That was all on 5/9/24. On 5/13/24 I had to re-install it yet again as the latch had loosened. I used the seatbelt that time and submitted a complaint to Graco. Today, 5/15/24, I had to re-install twice, first with seatbelt and then with LATCH (around 6 pm) which at the time of this writing (8 pm) has held. The seat has repeatedly become loose after a proper install, putting my child at risk because of the seat moving more than one inch side to side which does not meet Graco or CPST installation requirements. The remedy supposedly provided by Graco to others is to use LATCH. However, in my situation that has not helped and in general that is not a long term solution since LATCH has weight limits. I’ve also heard from others that Graco just tells them their seatbelt or vehicle is incompatible and nothing can be done. From what I can tell, it’s a known issue that Graco hasn’t acknowledged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588693May 14, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that parts were available; however, the dealer failed to schedule an appointment. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588607May 14, 2024
ENGINE
The contact owns a 2021 Ford Explorer. The contact stated that while driving 70–75 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 54,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588158May 10, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586955May 4, 2024
POWER TRAIN
rear axle bolt snapped that holds the rear differential to the subframe. there was already a recall on this before and my explorer had it snap before. this is the second time it snapped in less than two years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586437May 1, 2024
ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR
The contact owns a 2022 Ford Explorer. The contact stated while reversing, the rearview camera failed to display properly with a delay while shifting into gear. The vehicle was taken to the dealer where it was diagnosed with a hardware system failure which needed to be replaced. The vehicle was repaired but the failure persisted. The dealer stated that a known software system recall had been associated with the vehicle, but the VIN was not associated with the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586333May 1, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583849April 18, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583793April 18, 2024
POWER TRAIN
The contact owns a 2023 Ford Explorer. The contact stated while driving 45 MPH, the transmission slipped and unexpectedly downshifted to first gear, causing the vehicle to jerk. The contact pulled to the side of the road and parked the vehicle. The contact revved the engine, shifted the transmission to drive(D), and drove to the destination. Additionally, on a separate occasion, the vehicle lost motive power while driving. A bystander helped the contact by pushing the vehicle to the side of the road. The vehicle was able to be restarted. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The failure recurred and later the vehicle failed to restart. The vehicle was towed to the dealer, but no diagnostic trouble codes were retrieved. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The contact was informed that assistance would be provided with the release and substitution of the collateral agreement. The failure mileage was approximately 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582972April 15, 2024
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact owns a 2022 Ford Explorer. The contact stated that while his wife was driving at approximately 50 MPH, the hood came ajar and shattered the front windshield. The driver heard two abnormal beeps before the failure. There was glass on the interior of the vehicle. There were no reported injuries. The driver was able to continue driving. There were no warning lights illuminated. The contact noticed that the safety latch was missing. The vehicle was taken to the local dealer, who informed the contact that the latch had to be pulled twice to unlock. The vehicle was not diagnosed or repaired. The dealer referred him to the body shop. The manufacturer was contacted and declined a claim for the repair. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582850April 14, 2024
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On April 28, 2023, while driving our Forf Explore, we smelled gasoline from our vehicle. We immediately stopped at the next exit, and my husband looked under the vehicle and saw gas dripping from under the engine. We immediately went to the nearest Ford dealership where the vehicle had stayed for a week. We were advised that the leak was one of the metal fuel lines that rubbed onto the frame and caused the leak, also the engine light code was due to the small hole in the fuel line. Which we had taken to a Ford dealership previously due to the engine light on, but they cannot detect the problem. We have contacted Ford Headquarters via phone and mail for further assistance. And up to today, which is April 15, 2024 we have never received a response from Ford Headquarters. This was a very scary situation, which could’ve caused a vehicle fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582672April 12, 2024
ENGINE
I was driving down the highway and my vehicle suddenly lost power and the motor blew up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582046April 10, 2024
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
The recall to replace the rear axle bolt was completed and new boil installed. They left the automatic emergency brake program engager which results in the vehicle lurching forward or backward when shifted into gear and results in collisions with other vehicles as the collision detection system is not working.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11581954April 9, 2024
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact rented a 2024 Ford Explorer. The contact stated that while driving at approximately 15-20 MPH, the hood became ajar, raised up, and struck the windshield. The windshield shattered and sprayed shards of glass onto the occupants inside the vehicle. There were no reported injuries. The Police were called to the scene and filed a Police report. The vehicle was towed to the rental facility. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581312April 5, 2024
SUSPENSION
My driver side cv joint went out Dec 2023, noticed grease, throwing while a tire rotation was being done. April 2024 was completing a oil change and we decided to check the passenger side and now that CV joint is going out as well. This vehicle has less than 30,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581309April 5, 2024
SUSPENSION
There is a load knocking noise coming from the front suspension. I have taken the vehicle in 3 times to Ford and after I drive off the lot the issue is gone. But after driving for a few days the issue returns. There is a loud clicking noise as well when you back up the vehicle coming from the front suspension.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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