Ford Expedition Complaints

512 consumer complaints on file.

#11652842April 4, 2025
POWER TRAIN
The contact owns a 2021 Ford Expedition The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. The transmission warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed with transmission failure and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652311April 2, 2025
VISIBILITY/WIPER
When driving my entire window switch controller unit stopped working on the driver's side. At the time the window was partially down. After research I came to find this has been a common problem with the switch unit in Expeditions, F150s, Explorers. This is a safety issue as you cannot get the window to roll up which allows rain and snow to enter the driver's side door and affect your vision. Also, because the whole switch unit stopped working at once, I can not fold/unfold my side mirrors and I can not adjust them. I have an appointment on April 8th for repair. The switch should be available for inspection with them then. There were no warning lights prior to it stopping working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652183April 1, 2025
UNKNOWN OR OTHER
Sunroof explosion with zero impact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651796March 31, 2025
UNKNOWN OR OTHER
Purchased this vehicle back in December. Dealaer never disclosed recall information associated with this vehicle. There was a stop sale doc sent out November for affected vehicles. However we were still sold this vehicle. I thought it was federally prohibited to sell a New vehicle which Tallahassee Ford did. They sold me this vehicle with no fix in sight. And now there's a 2nd recall. So not sure what we can do
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651512March 29, 2025
VISIBILITY/WIPER
I just picked up the vehicle from the dealership where I was told a previous software updated addressed the wipers not working. But once again while driving they will not operate. This is a major safety issue, the vehicle was being driven in the rain...this is a highly dangerous situation that likely affects many if not all 2022-2024 Expeditions, especially with the 15" Sync 4 system and it's APIM module. Reference [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651292March 28, 2025
VISIBILITY
The contact owns a 2022 Ford Expedition. The contact stated that while driving in the rain at 60 MPH with the windshield wipers at max speed, the driver’s side windshield wiper started hanging off the side of the windshield and failed to operate as needed. The contact pulled into the nearest gas station and attempted to move the wiper back to the original position; however, the driver’s side windshield wiper failed to move. Despite the failure, the contact continued to drive the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 22V250000 (Visibility), which was linked to the failure. Two dealers were notified about the failure, and both informed the contact that there were no recalls on the VIN. The dealers provided estimates for the repair. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651060March 27, 2025
VISIBILITY/WIPER
The wipers will randomly stop working. The washer fluid spray does operate so pressing the button will spray the windshield but the wipers won't operate. Ford dealership has serviced it and said it's due to software problems with the APIM module. There is no fix and that same module is affecting other features which have not worked since I purchased the vehicle. For a year I've been told a software fix is coming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650472March 25, 2025
UNKNOWN OR OTHER
On 1/7/25, I took my (less than 4 month old) Ford Expedition to Midwest Ford to have the oil changed and to have a rattle in the roof examined. I was told they had time for the oil change, but I'd have to make an appointment for the rattle and they were about 2 weeks out on appointments. In the meantime, I was on a 3 hour road trip, and approximately 10 minutes before arriving at my destination, the sunroof glass shattered. Because it had a rattle, I had the interior cover closed to prevent listening to the loud rattle. Had I not had it closed, that glass would have shattered on myself and my children while driving 60+ mph. This happened on [XXX], at approximately [XXX]. I have photo evidence upon arriving at home and inspecting the damage. My safety and the safety of my children was definitely put at risk. Had the interior not been closed, the explosion/shattering could have easily caused a wreck. When hearing the noise, I ducked, initially thinking something outside the vehicle had exploded. It wasn't until I heard/felt the air coming through that I realized it was the sunroof. I took the vehicle in first thing Monday morning to be examined by Midwest Ford. The service manager informed me that I couldn't prove nothing hit the vehicle so it probably wouldn't be covered. He refused to acknowledge that I had brought it in for a rattle and felt something was not right. His "claim" is that Ford denied the warranty claim because I couldn't prove something didn't hit the glass and cause it to shatter. We were on a 2 lane highway with no vehicles nearby and no outside weather conditions that would have initiated the shatter. No warning messages were present, other than the rattle that was clearly present. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649660March 21, 2025
POWER TRAIN
The contact owns a 2021 Ford Expedition. The contact stated while driving 10 MPH, the vehicle became stuck in first gear. The driver was able to maneuver the transmission into fourth gear. The contact turned the vehicle on and off, and the transmission was reset. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V197000 (Power Train). The vehicle was taken to the local dealer, and was diagnosed with CDF drum failure, and that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be rebuilt. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649414March 20, 2025
POWER TRAIN
The transmission has started to delay engagement into drive and reverse which causes the ability for the vehicle to unexpectedly roll in either direction. The vehicle also shifts erratically and in a rough manner while driving causing the driver(s) to either hesitate acceleration and or cause a sense of urgency to stop. It was brought to my attention from repair/transmission shops that this is a common problem with this particular transmission and calls for a new replacement or rebuild. The issue is very noticeable when driving as stated by the driver(s) and auto repair mechanics/employees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648239March 13, 2025
ELECTRICAL SYSTEM
The vehicle was sitting at idle in the driveway when a loud boom was heard followed by loud crackling noises coming from what sounded like, everywhere. I turned off the radio and the noise continues. I turned off the vehicle and exited and the noise continued for about one minute before stopping. It has not happened again and I will take it to the dealership to get checked. Had this happened while driving at highway speeds it could have caused a reaction resulting in a horrific crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648043March 13, 2025
ENGINE
Coolant leak possibly coming from the thermostat housing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648035March 13, 2025
ENGINE AND ENGINE COOLING, FIRERELATED
See attached document for complaint.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11646958March 7, 2025
ELECTRICAL SYSTEM
The issue involves the purchase of a 2024 Ford Expedition Max, VIN [XXX] , which purchased on [XXX] from Legacy Ford in Corbin, KY. Since purchasing this vehicle, I have encountered the following persistent issues that substantially impair the use, value, or safety of the vehicle: The vehicle was sold to me seemingly infested with rodents, which ate away much of the internal wiring of the engine compartment. The wiring is manufactured with soy-based sheathing, which is a well-known defect and further known to attract rodents/vermin and as I only possessed the vehicle in question for 3 weeks and 5 days (when first sensor light came on and only drove it 1383 miles (7 weeks total). I have been forced to make an insurance claim for this damage, which I feel was resultant of a manufacturing defect, but due to the inexcusable part delay in obtaining replacement wiring, the rental on my policy ran out. I have requested on several occasions, a VIN swap for a different vehicle and was told that this was not something the dealership could do. Despite these defects not being addressed at the Legacy Ford in Corbin, KY. I believe the wiring damage is too extensive to be adequately and safely repaired and I have been without my vehicle, while still making payments and paying out of pocket for transportation for 3 months now. Alton Blakely Ford of Corbin still has not repaired this clearly defective vehicle and the defects continue to exist. As of this letter, the vehicle's odometer reads 1,396 and I have only had the vehicle available to me for my usage for 3 weeks and 5 days. The vehicle is still in the shop and the only response I receive from them is that they are waiting on the part and they have no ide when it may be available. I have written to Ford Motor company and after many e-mail exchanges, the matter was closed by them with no resolution. Thank you for your attention to this matter. I look forward to your response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646953March 7, 2025
POWER TRAIN
Power Train went out on our family vehicle at 107k miles. This is a known problem by Ford for this model, and it is a major hazard. It created a dangerous driving situation for our family. The transmission would slip or quickly shift down to lower gears while driving at higher speeds causing the vehicle to malfunction in traffic and creating a very dangerous driving situation for our family. The vehicle is currently at a Ford dealership awaiting repair. Ford is aware there is a safety hazard concerning the transmissions in this model and they need to fix it ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645149February 26, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When I am completely stop, If I press the cruise control button, it will set the speed at 15 Mph. and will start moving till reaches that speed. I can reproduce that at will, you can see a video here [XXX] After googling this issue, found that I am not the first customer that happens to have that issue. Seee the following thread where a similar issue is described: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644511February 24, 2025
VISIBILITY/WIPER
The contact owns a 2021 Ford Expedition. The contact stated while driving 30 MPH during the snow, the driver's side and passenger’s side windshield wipers ceased to work as intended. The vehicle was taken to an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644288February 22, 2025
ELECTRICAL SYSTEM
The audio system has become inoperable and instead the speakers are blasting static noise with crackling and popping sounds at high volume. Cannot stop it or use any other audio. Very unsafe to drive due to extreme noise level and lack of controls. Appears many people have this issue and there needs to be a recall to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643804February 19, 2025
STRUCTURE:BODY
Door latch mechanism freezes, unable to close/latch door. Ford has a known TSB for this issue, which was recently repaired. Door latch still freezing, so door will not close. Have to drive with bungee cord to hold shut. Totally unsafe for backseat passenger!!!!!’
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643198February 17, 2025
POWER TRAIN
DTC P07F7 - This is the code that the car is showing which is a CDF Drum failed in the transmission. The vehicle was almost hard braking when shifting gears and throwing us towards the dashboard specifically when switching between 9th and 10th gear. It was hard shifting between multiple gears. The vehicle is only 3 years old with 67,000 miles on it and the transmission has failed. There are also multiple reports and a service bulletin on this particular transmission from Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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