Ford Escape Complaints

29,499 consumer complaints on file.

#10038679September 11, 2003
TIRES:TREAD/BELT
MY 2002 FORD ESCAPE'S TIRE (MANUFACTURER CONTINENTIAL TIRES) HAD SEPERATED AND HAD CAUSED 2 OTHER TIRES TO WEAR IMPROPERLY. THOUGH ALL RECOMMENDED MAINTENANCE WAS PERFORMED AND DOCUMENATION WAS PROVIDED TO THE DEALERSHIP, FORD OF VICKSBURG, I WAS TOLD THAT "IT WASN'T FORD'S PROBLEM OR RESPONSIBILITY". I THEN CONTACTED CONTINENTIAL TIRES, WHO ADVISED TO TAKE THE VEHICLE TO SEARS, 40 MILES AWAY FROM THE TOWN I LIVED IN. AFTER TAKING THE VEHICLE TO SEARS AND INSPECTED, CONTINENTIAL TIRE ADVISED SEARS "THEY WOULD PAY FOR HALF OF THE SEPERATED TIRE AND THAT WAS IT." I THEN SPOKE WITH THE SENIOR REPRESENTATIVE, CARRIE, OF THE TIRE MANUFACTURER ON THE PHONE WHO ADVISED THAT "THE SITUATION WAS FORD'S RESPONSIBILITY BECAUSE THEY HAVE A BUMPER TO BUMPER WARRANTY." I PURCHASED MY VEHICLE (NEW), DECEMBER 2001. I CONDUCTED THE RECOMMENDED SERVICE AS ADVISED. I HAD APPROXIMATELY 22,000 MILES IN JULY, 2003 WHEN THE PROBLEM WAS DISCOVERED, WHICH WAS SHORTLY AFTER I HAD AN ALIGNMENT PERFORMED AT A FORD DEALERSHIP IN LOUISIANA. I DID NOTHING TO CAUSE THE PROBLEM THAT OCCURED AND WAS GIVEN "THE BUSINESS" OF "IT'S NOT MY RESPONSIBILITY", SO IT BECAME MY PROBLEM ON A VEHICLE "SUPPOSEDLY" UNDER WARRANTY. I CAN'T BELIEVE THE RUN AROUND I RECEIVED FROM FORD AS WELL AS CONTINENTIAL TIRE REGARDING SOMETHING THAT I HAD NOT CAUSED OR HAD ANY CONTROL OF, AFTER HAVING THE RECOMMENDED SERVICE PERFORMED ON MY BRAND NEW VEHICLE. I WILL NEVER OWN ANOTHER FORD VEHICLE AND WILL ENSURE THE VEHICLE DOES NOT HAVE TIRES MANUFACTURED BY CONTINENTIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038686September 11, 2003
ENGINE AND ENGINE COOLING
CAR SHUT OFF WHILE MOVING AT 35-40 MPH WITH NO WARNING. LOSS OF POWER STEERING AND BRAKES. WINNER FORD SAID I NEEDED NEW COMPUTER - TOOK 2 WEEKS TO REPAIR. FOUND OUT LATER THEY ONLY REPROGRAMMED COMPUTER. CAR HAD ALSO SHUT ITSELF OFF OCTOBER OF 2002, IN FOR REPAIRS, ONE WEEK LATER, SHUT ITSELF OFF AGAIN, ANOTHER PROBLEM. ESCAPE IS NOT RELIABLE. SEE CHAT GROUPS AND EDMONDS.COM FOR OTHER PEOPLES COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039714September 10, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
WITHOUT WARNING VEHICLE STARTED SMOKING FROM UNDERNEATH. THE SMOKE WAS COMING FROM VENT AREA INSIDE OF VEHICLE. ALSO, THERE WAS A BAD SMELL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037554September 9, 2003
ENGINE AND ENGINE COOLING
ENGINE COOLANT LIGHT CAME ON AND HAS NOT GONE OFF. A SERVICE TECHNICIAN SAID THE SENSOR HAS GONE BAD, AND THAT A LOT OF ESCAPES HAVE THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038407September 8, 2003
STRUCTURE
WHEN THE VEHICLE WAS DRIVEN IN THE RAIN WATER CAMES THROUGH THE DRIVERS SIDE WINDOW FRAME. THE WATER WENT DOWN INTO THE ELECTRICAL BUTTONS ON DOOR PANEL. FORD REPLACED ALL THE RUBBER SEALS BUT IT STILL LEAKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037457September 8, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I AM A CONSUMER WHO HAS JUST PURCHASED A USED 2002 FORD ESCAPE FROM A FORD DEALERSHIP IN RALEIGH, NORTH CAROLINA. HAVE HAD A NUMBER OF PROBLEMS WITH THE VEHICLE, INCLUDING STALLING WHILE DRIVING IN HEAVY TRAFFIC. I BROUGHT THE CAR INTO THE DEALERSHIP LESS THAN 2 WEEKS AGO AND SPECIFICALLY ASKED THEM TO CHECK IT DUE TO THE SLUGGISH AND STALLING BEHAVIOR. I INSISTED THAT THEY DO A DIAGNOSTIC TEST, WHICH THEY SAID THEY PERFORMED, BUT NOTHING SHOWED UP. YESTERDAY ON THE WAY TO CHURCH, I HAD PROBLEMS KEEPING IT RUNNING AFTER STARTING IT. I HAD TO MAINTAIN PRESSURE ON THE GAS PEDAL AT ALL TIMES.VERY TIME I GOT TO A LIGHT OR SLOWED FOR A TURN, THE CAR STALLED AND SHUT OFF, CAUSING COMPLETE LOSS OF POWER.*AK I CALLED THE DEALERSHIP TODAY AND GOT VERY LITTLE HELP. THEY INFORMED ME THAT THE CAR DOES NOT HAVE A SYSTEM TO MAINTAIN RECORD OF THE PROBLEM UNLESS THE VEHICLE HAS POWER AT THE TIME THE PROBLEM OCCURS. THEY NEVER MENTIONED ANYTHING ELSE. THEY DID SAY THEY WOULD BE GLAD TO LOOK AT IT....AGAIN. AFTER THAT COMMENT, I CHOSE TO GO TO YOUR SITE TO LOOK FOR REPORTS ON THE MAKE, MODEL AND YEAR OF MY VEHICLE. (*I RESEARCHED THIS SITE TO CHECK FOR ANY PROBLEMS WITH MY VEHICLE, PRIOR TO MY PURCHASE BUT FOUND NO REPORTS POSTED FOR RECALLS. TODAY WHILE AT THE SITE, I NOTICED AN AREA CALLED DEFECT INVESTIGATIONS. THAT WAS QUITE INFORMATIVE. I NEVER SAW THIS SECTION PRIOR TO MY PURCHASE. I CONSIDER MYSELF A SMART PERSON, BUT I MISSED IT.) THE DEALERSHIP MUST HAVE BEEN AWARE OF THESE TYPE OF PROBLEMS AT THE TIME OF THE SALE, BUT DID NOT BRING THEM TO MY ATTENTION OR FILL ME IN. EVEN TODAY, THE SERVICE MANAGER DID NOT INFORM ME OF ANY PROBLEMS WITH STALLING IN 2002 FORD ESCAPES. I DO NOT LOOK FORWARD TO CONTINUING TO EXPOSE MYSELF NOR MY FAMILY TO A SAFETY HAZARD EVERY TIME WE GET INTO OUR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038434September 8, 2003
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE ENGINE STALLED. THE CONSUMER PULLED TO THE SIDE OF THE ROAD AND THE VEHICLE WAS TOWED. THE TRANSMISSION ALSO FAILED. IT WOULDN'T SHIFT PROPERLY FROM FIRST GEAR TO SECOND GEAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038458September 8, 2003
ELECTRICAL SYSTEM:IGNITION
WHEN DRIVING AT ANY SPEED THE VEHICLE STALLS. THERE ARE TIMES WHEN TRYING TO START THE VEHICLE TAKES AT LEAST SEVEN MINUTES. THIS VEHICLE HAS BEEN TO THE DEALER THREE TIMES, AND IS AT THE DEALERS AT THIS TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037265September 5, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
BRAKES WORE DOWN PAST TO THE ROTORS. SAFETY ISSUE:THERE ARE NO LOW PAD WEAR (SQUEALER) INDICATORS ON THE BRAKES. ROTORS HAD TO BE REPLACED. THERE WAS NO AUDIBLE SIGN OF PAD WEAR UNLESS INSPECTED VISUALLY. IF I HAD DRIVEN THE CAR ANY LONGER THE HEAT FROM METAL ON METAL WOULD HAVE BLOWN THE FRONT TIRES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031648September 4, 2003
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:HORN, EXTERIOR LIGHTING:HEADLIGHTS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE STALLED. ONCE WHILE THE VEHICLE WAS IN THE DRIVE, THE HORN BEGAN TO BLOW, AND THE LIGHTS STARTED TO BLINK. NO ONE WAS IN THE VEHICLE OR HAD TOUCHED THE VEHICLE. THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TO BE REPAIRED, HOWEVER THEY WERE UNABLE TO REPAIR IT BECAUSE THEY COULD NOT DUPLICATE THE PROBLEMS. *AK THE VEHICLE ALSO ROLLED AWAY WITH THE IGNITION LOCKED, KEYS REMOVED AND VEHICLE IN PARK. ALSO THE ACCELERATOR BECAME STUCK ON FOUR OCCASIONS. A REPRESENTATIVE FROM TOLD THE CONSUMER THE REASON WHY THE VEHICLE ROLLED AWAY, WAS BECAUSE THE EMERGENCY BRAKE HAD NOT BEEN APPLIED. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037126September 3, 2003
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2003 FORD ESCAPE INTERMITTENTLY STALLS WHEN GOING INTO REVERSE. AFTER THE 2ND TRIP TO THE DEALERSHIP THEY REPLACED THE COMPUTER, IT IS STILL HAPPENING. NOW IT IS HAPPENING IN DRIVE AS WELL. I'VE HAD THE CAR SINCE DECEMBER 2002 AND IT HAS STALLED OUT A TOTAL OF 11 TIMES. THE VEHICLE HAS 8000 MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037139September 3, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2001 FORD ESCAPE XLTLICKING NOISE FROM FRONT WHEELS ON TURNING LEFT OR RIGHT. DEALER STATES THAT ROTORS ARE INCOMPATIBLE WITH THE ALUMINUM WHEELS WHICH WAS THE STANDARD EQUIPMENT ON THE XLT. DEALER STATES THAT IT'S NOT A SAFETY ISSUE SO FORD WILL NOT REPLACE ROTORS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037069September 2, 2003
STRUCTURE:BODY
PAINT PEELING OF THE HOOD OF WIFE'S 2001 FORD ESCAPE. BODY SHOP MANAGER OF WAYNE ACRES FORD IN WPB FL EVALUATED AND STATES " THE FINISH IS COMING OFF AND LOOKS LIKE IT MAY BE A FACTORY PROBLEM. " HE ALSO STATED THAT THE DEALER WILL ONLY PAY 70 % OF THE REPAIR COST SINCE THE VEHICLE WARRANTY HAS EXPIRED. WHY SHOULD I HAVE TO PAY ANYTHING IF THE DAMAGE IS NOT MY FAULT ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037074September 2, 2003
ENGINE AND ENGINE COOLING:ENGINE
2002 FORD ESCAPE, 23K000MILES, STALLED FOR THE FIRST TIME GOING LESS THAN 20 MILES PER HOUR ONTO FREEWAY. AT FIRST I THOUGHT IT WAS THE BATTERY, BUT THEN THE CAR RESTARTED IMMEDIATELY. I VEERED OFF THE ROAD BUT AM VERY VERY FRIGHTENED ABOUT THIS HAPPENING IN A CIRCUMSTANCE WHERE I COULDN'T VEER OFF THE ROAD. DOES FORD REQUIRE A DEATH BEFORE IT WILL RECALL?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036885August 30, 2003
ENGINE AND ENGINE COOLING:ENGINE
2002 ESCAPE STALLED TWICE WITHOUT WARNING - DANGEROUS, AS YOU ARE UNAWARE WHEN THIS HAPPENS EXCEPT THAT THE STEERING BECOMES TIGHT, DIFFICULT TO STEER AND BRAKING IS DIFFICULT. HAPPENS WHILE TRAVELING AT 40 MPH. NO LIGHTS COME ON IN THE DASH TO LET YOU KNOW - VERY SCARY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036688August 27, 2003
ENGINE AND ENGINE COOLING:ENGINE
2002 FORD ESCAPE HAS STALLED IN TRAFFIC 4 TIMES SINCE I PURCHASED THE CAR NEW 13 MONTHS AGO. ALL 4 TIMES THE CAR WAS GLIDING DOWN A HILL. I LOST ALL STEERING AND BRAKES. I HAVE ALMOST HIT OTHER CARS WHILE TRYING TO STOP THE CAR.*AK THIS IS A EXTREMELY DANGEROUS VEHICLE AND SHOULD BE REMOVED FROM THE ROAD. I AM EXTREMELY DISGUSTED WITH FORD FOR NOT TELLING ME OF THIS PRIOR TO PURCHASE OR MY DRIVING THE CAR. I CHECKED WITH FORD AND THEY DID HAVE A NOTICE OUT ON THE PROBLEM PRIOR TO PURCHASE BUT DID NOT TELL ME OF THIS POTENTIALLY LETHAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037797August 27, 2003
TIRES:TREAD/BELT
WHILE DRIVING FORD ESCAPE 2003 SUV,THE LEFT TIRE HAD A BLOW OUT AND THE TREAD SEPARATED FROM THE WHEEL(ORIGINAL EQUIPMENT,TIRE SIZEP235/70R16,DOT#UNAVAILABLE) DRIVER WAS ABLE TO DRIVE THE VEHICLE OFF THE ROAD. DEALER NOTIFIED AND INFORMED THAT THE CAUSE WAS UNDETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION AND COMPLETE THE QUESTIONNAIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034477August 25, 2003
STEERING
CONSUMER NOTICED THAT WHILE DRIVING AT 10 MPH AND WITHOUT ANY INDICATION VEHICLE PARTS STARTED FALLING FROM UNDER ENGINE DEPARTMENT, RESULTING IN LOSS OF STEERING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034500August 25, 2003
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DRIVER SIDE DOOR FELL OFF WHEN THE DRIVER OPENED IT TO EXIST THE VEHICLE. THIS FAILURE WAS CAUSED BY THE TOP CLIP FALLING OUT WHICH CAUSE THE HINGE PIN TO LOOSEN AND FALL OUT BECAUSE OF THE WAY IT WAS INSTALLED. THE MANUFACTURER HAD BEEN NOTIFIED, BUT THE CAUSE OF THE FAILURE HAD NOT YET BEEN DETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034568August 25, 2003
TIRES
WHILE DRIVING AT 55 MPH PASSENGER SIDE REAR TIRE BLEWOUT. CONTINENTAL SUV TIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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