Ford Escape Complaints

29,499 consumer complaints on file.

#10396789April 19, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2008 FORD ESCAPE TRANSMISSION COOLER (PART 19712) WENT BAD AT 36,451 MILES. FORD WOULD NOT COVER THE COST AS I WAS 451 MILES OVER MY WARRANTY AND THERE WAS NO RECALL ISSUED. I'VE READ OVER 50 COMPLAINTS FROM MULTIPLE WEBSITES THAT DEAL WITH THE SAME ISSUE. IT IS A SAFETY HAZARD TO HAVE PARTS IN A CAR THAT DO NOT HOLD UP AND BEGIN LEAKING TRANSMISSION FLUID. WHY IS NOTHING BEING DONE FOR THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396790April 19, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED ON THREE DIFFERENT OCCASIONS AFTER SLOWING DOWN TO MAKE A LEFT OR RIGHT TURN THE VEHICLE STARTED TO COAST AND STALL. THE VEHICLE WOULD NOT ACCELERATE TO THE NORMAL SPEED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST BUT THERE WERE NO ERROR CODES. THE DEALER WAS UNABLE TO DIAGNOSE OR DUPLICATING THE FAILURE. THE MANUFACTURER WAS CONTACTED WHO STATED A CONSUMER REPRESENTATIVE WILL CONTACT HIM WITHIN THE NEXT TWO DAYS. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396830April 19, 2011
SEAT BELTS
2009 FORD ESCAPE - DRIVER'S SEAT BELT MALFUNCTION AND LOCKED IN CLOSED POSITION. CANNOT RE-LATCH. FORD DEALER IN GALVESTON, TEXAS NOT RESPONDING TO REPEATED REQUEST TO SCHEDULE TO HAVE IT REPAIRED. DEALER SAYS THEY DO NOT HAVE THE PART....? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396835April 19, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH WHEN THE ABS AND BRAKE WARNING LIGHTS ILLUMINATED. IN ADDITION, THE CONTACT NOTICED AN UNUSUAL ODOR COMING FROM UNDER THE HOOD. THE FAILURE WAS ONGOING FOR ONE MONTH. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTI LOCK:CONTROL UNIT/MODULE) BUT WAS ADVISED THAT HIS VEHICLE WAS NOT PART OF THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 122,300 AND THE CURRENT MILEAGE WAS 123,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396074April 16, 2011
STEERING
I HAVE A 2008 FORD ESCAPE AND EXPERIENCED VIBRATION AND LOSS OF POWER STEERING WHILE DRIVING MY DAUGHTER TO SCHOOL LAST WEEK. I WAS TOLD THROUGH FORD THAT I NEEDED A NEW STEERING COLUMN AND BECAUSE I DID NOT BUY THE EXTENDED WARRANTY THEY SAID THAT I HAD TO PAY 1363.10 FOR THE REPAIR! I WAS SO UPSET! I CALLED FORDS MANUFACTURE NUMBER SPOKE TO ONE OF THEIR LAWYERS AND STILL I WAS TURNED DOWN FOR A MALFUNCTION THAT COULD HAVE TURNED INTO A VERY BAD ACCIDENT. I LOST ALL POWER TO MY STEERING WHEEL AS I WAS ON THE HIGHWAY TAKING MY DAUGHTER TO SCHOOL. I FEEL AT 76,000 MILES A VEHICLE SHOULD NOT HAVE ISSUES WITH THE STEERING COLUMN AT THAT YOUNG AGE OF THE VEHICLE AND THAT FORD SHOULD STAND BEHIND ITS PRODUCT EVEN THOUGH A CUSTOMER DID NOT BUY THE EXTENDED WARRANTY AT THE TIME WE COULD NOT AFFORD THE WARRANTY.. IT HAS NOT BEEN DOCUMENTED YET BUT I HAD AN ISSUE OF MY ACCELERATOR FREEZING UP ON ME 3 WEEKS AGO AND I HAD TO GET OFF THE ROAD TO TRY TO GET THE PEDDLE TO UNSTICK AND AFTER TRYING A MINUTE OR SO I WAS ABLE TO GET STARTEDAGAINBUT WAS SO VERY NERVOUS THAT I WOULD LOSE THE FLEXIABILITYOF THE PEDDLE AGAIN! FORD TOLD ME THAT THEY HAVE HAD NO OTHER COMPLAINTS WITH THIS ISSUE. I AM WONDERING IF THERE ARE ANY OTHER PEOPLE EXPERIENCING THESE ISSUES AS WELL AND IF THERE IS ANY WAY I CAN GET FORD TO PAY FOR THESE MALFUNCTIONS OF MY FORD ESCAPE? I HAVE TO SAY I FEEL LIKE MY LIFE HAS BEEN IN A VERY STRESSFUL PLACE LATELY WITH A VEHICLE THAT SHOULD BE BACKING THEIR CUSTOMERS PATRONAGE! EVEN IF AN EXTENDED WARRANTY WAS NOT PURCHASEDTHESE ELECTRICAL PROBLEMS THAT FORD HAS SEEN ON MY VEHICLE SHOULD BE DOCUMENTED SO THAT THEY UNDERSTAND THE CONCERNS OF THERE CUSTOMERS! IS THERE ANYONE ELSE THAT HAVE HAD ANY OF THESE SAME EXPERIENCES AS MYSELF? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396531April 16, 2011
STEERING
?WE OWN A 2008 FORD ESCAPE XLS WITH APPROXIMATELY 76,XXX MILES ON IT. ?4/2: WITHIN 2 HOURS OF BEING ON THE ROAD IN THE EARLY MORNING, WE WENT TO PULL OFF THE ROAD INTO A GAS STATION AND IT TOOK GREAT EFFORT TO TURN THE CAR. THIS WAS SUDDEN AND VERY DANGEROUS AS THERE WERE OTHER CARS AT THE ENTRY/EXIT POINT AND WE WERE NOT EXPECTING THE NEED TO APPLY SUCH PRESSURE TO TURN THE WHEEL. IF THERE HAD BEEN A CAR AT THE ENTRANCE, WE WOULD HAVE HIT THEM DUE TO THE WIDE TURN WE MADE. OWE WERE ABLE TO ENGAGE POWER STEERING AFTER MOVING THE STEERING WHEEL BACK AND FORTH SEVERAL TIMES. SUCCESSFULLY PULLED OUT OF PARKING LOT, BUT POWER STEERING WENT OUT AGAIN WITHIN 5 MINUTES OF BEING ON THE ROAD. SUBSEQUENTLY STOPS HAD SIMILAR RESULTS. SOMETIMES THE POWER STEERING ENGAGED IMMEDIATELY, AND SOMETIMES IT TOOK SEVERAL TURN OFF/TURN ON ATTEMPTS FOR IT TO RE-ENGAGE. OWE HAVE ALSO NOTICED THAT THE STEERING COLUMN BEGAN TO PULSATE UPON IGNITION WHEN POWER STEERING WAS ENGAGED. THERE IS ALSO A LOW-LEVEL VIBRATION NOISE ASSOCIATED WITH THIS. HOWEVER, WHEN POWER STEERING GOES OUT, THE VIBRATION AND NOISE IS ELIMINATED. ?WE CONTACTED BOTH OUR LOCAL FORD DEALER AS WELL AS ANOTHER DEALER NEAR OUR DESTINATION. BOTH SERVICE DEPARTMENTS WERE UNAWARE OF ANY SERVICE BULLETINS OF THIS BEING A COMMON OCCURRENCE IN FORD ESCAPE?S. ?WHILE THE CAR IS STILL DRIVABLE WITH MANUAL STEERING, NOT KNOWING WHEN THE POWER STEERING WILL DISENGAGE MAKES FOR VERY HAZARDOUS DRIVING CONDITIONS, ESPECIALLY WHEN MAKING TURNS OR SUDDEN MANEUVERS. ?UPON SEARCHING THE INTERNET, IT WOULD APPEAR THAT THIS IS BECOMING A MORE COMMON OCCURRENCE IN FORD VEHICLES THAT POSSESS THE EPS TECHNOLOGY AND HAVE SIMILAR MILEAGE. *ADDITIONALLY, CUSTOMERS ARE REPORTING MANY DIFFERENT ATTEMPTS TO FIX THIS PROBLEM, INCLUDING THE REPLACEMENT OF WIRING HARNESSES, STEERING COLUMNS, AND OTHER COSTLY REPAIRS THAT MAY OR MAY NOT FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395980April 15, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I HAVE A FORD 2003 ESCAPE 6 CYL. BOUGHT IN MAY OF 2004 NEW - 76 MILES ON IT TEST DRIVEN FROM A DEALER IN SCHULENBURG, TX - THE CHECK ENGINE LIGHT CAME ON - THE PCM COMPUTER WENT OUT AND BLEW A SPARK PLUG ON 1/16/2011 - I HAD TO REPLACE THE PCM (WHICH I WAS TOLD SHOULD HAVE BEEN A RECALL ON THE 2003 FORD ESCAPE) SINCE THIS SHOULD NEVER GO OUT ON THE CAR. THE MILEAGE WAS ONLY 43,625 ON 1/16/2011 WHEN THIS HAPPENED. I HAVE THE CAR FOR 7-8 YRS. NOW. I HAD TO REPLACE THE PCM WITH A REMANUFACTURED (SINCE IT WOULD COST WAY MORE FOR A NEW ONE) PCM - ELECTRONIC IGNITION COSTING ME JUST OVER $2,100. AGAIN, THIS PART WAS INTENDED TO NEVER GO OUT FOR THE LIFE OF THE CAR, PERIOD. THIS SHOULD HAVE BEEN A RECALL ON FORD MOTOR COMPANIES PART - AND I WAS TOLD TO COMPLAIN AND RECORD THIS TO NHTSA AS OTHERS HAVE, AND IF ENOUGH DO, THEY WOULD HAVE TO RECALL. I AM NOT SURE IF I AM IN THE RIGHT PLACE TO PLACE THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396054April 15, 2011
STEERING
I WAS DRIVING HOME FROM WORK WHEN ALL OF A SUDDEN MY STEERING BECAME VERY STIFF AND I NOTICED MY TRACTION CONTROL LIGHT COME ON, IT WAS RAINING SO I DIDN'T THINK ANYTHING ABOUT IT, BUT WHEN I STARTED TO MAKE A LEFT HAND TURN THE STEERING WAS VERY VERY STIFF, NO POWER STEERING. I HAD MY VEHICLE TOWED TO MY DEALERSHIP AND THEY SAID THE ELECTRONIC POWER STEERING CONTROL MODULE WAS 'FRIED' AND THEY HAVE NEVER SEEN THIS BEFORE. APPROX $1100. UNBELIEVABLE!! I HAVE HAD MY VEH FOR 3 YRS TO ALMOST THE DAY AND APPROX 43,000 MILES. THIS IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395843April 14, 2011
EQUIPMENT, ELECTRICAL SYSTEM
WHILE DRIVING AT 35 MPH EVERYTHING SHUT OFF, ELECTRICAL AND MECHANICAL. NO WARNING AT ALL! HAD TO PULL OFF ROAD AND HIT THE EMERGENCY BRAKES TO COME TO A STOP. BROUGHT THE VEHICLE TO FORD FOR SERVICE AND THEY FOUND THAT THE FORD MOTORCRAFT BATTERY THAT WAS INSTALLED WHEN THE VEHICLE WAS MANUFACTURED HAD LEAKED BATTERY ACID ONTO THE MAIN WIRING HARNESS AND CORRODED IT. $1,600. TO REPLACE IT. MY ESCAPE HYBRID WAS TWO MONTHS OUT OF WARRANTY, ALTHOUGH THE MILEAGE WAS NOT AND FORD WOULDN'T DO ANYTHING TO HELP EVEN THOUGH IT WAS THEIR EQUIPMENT THAT FAILED AND THE BATTERY HAD OBVIOUSLY BEEN LEAKING FOR MORE THAN TWO MONTHS FOR THIS TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395869April 14, 2011
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
E.C.M. WENT OUT, AND IN MY RESEARCH TO FIND A REMANUFACTURED BRAIN I DISCOVERED ALOT OF COMPLAINTS ABOUT THIS PART. I ALSO FOUND OUT THAT THE PART FOR MY CAR IS NOT AVAILABLE AS REMANUFACTURED. MY CAR IS A 2005 FORD ESCAPE SPORT. THE COST FOR THIS PART IS VERY EXPENSIVE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395883April 14, 2011
SERVICE BRAKES, ELECTRIC
STARTED CAR AND RED BRAKE LIGHT AND YELLOW ABS LIGHT CAME ON AND STAYED ON. MESSAGE TO SEEK BRAKE SERVICE ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395747April 13, 2011
SERVICE BRAKES, HYDRAULIC
ANTI-LOCK BRAKES ACTIVATE AT BOTH CITY AND HIGHWAY DRIVING SPEEDS. THE ABS AND TRACTION CONTROL LIGHT TURN ON AND OFF INTERMITTENTLY. ROAD CONDITIONS AT THE TIME OF THE ACTIVATION WERE DRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395596April 12, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 35 MPH THE GAUGE BEGAN TO FLUCTUATE ERRATICALLY. THE ABS AND BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE WINDOWS COULD NOT BE OPENED OR CLOSED. THE DOOR LOCKS ALSO WOULD NOT ENGAGE. THE FAILURES WOULD OCCUR AT THE SAME TIME AND ALSO INDEPENDENTLY. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS REPLACED THE PCM BOARD. IMMEDIATELY AFTER THE REPAIRS WERE MADE THE FAILURE CONTINUED TO OCCUR. THE TECHNICIANS SUGGESTED THAT THE ALTERNATOR BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ALTERNATOR WAS REPLACED; YET, IT DID NOT CORRECT THE FAILURE. THE BATTERY WAS REPLACED WHEN THE VEHICLE FAILED TO START. WHEN THE COBATTERY WAS REPLACED, THE VEHICLE STARTED BUT THE ELECTRICAL FAILURES CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,576.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395427April 11, 2011
STEERING
TOOK MY 2005 FORD ESCAPE IN FOR AN INSPECTION AND WAS TOLD IT WOULD NOT PASS UNLESS I HAD THE LEFT FRONT TIE ROD REPLACED. BEFORE FRIDAY, I HAD NEVER EVEN HEARD OF A TIE ROD, MUCH LESS HAD TO HAVE ONE REPLACED. I HAD SEVERAL USED VEHICLES BEFORE I GOT MY NEW ESCAPE IN 2004 AND NONE OF THEM EVER HAD TO HAVE A TIE ROD REPLACED. LONG STORY SHORT, BOTH FRONT TIE RODS WERE REPLACED, A FRONT END ALIGNMENT HAD TO BE PERFORMED AND ALL TOTAL IT COST ME $690.00. I'M VERY UPSET ABOUT IT, BECAUSE I TAKE EXCELLENT CARE OF MY CAR AND WAS HAVING NO STEERING PROBLEMS WHATSOEVER. I WOULD LIKE TO KNOW IF THERE WAS A RECALL ON THIS PART THAT I WASN'T MADE AWARE OF AND IF ANYONE ELSE HAD TO HAVE ONE OR MORE TIE RODS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395495April 11, 2011
ELECTRICAL SYSTEM
2002 FORD ESCAPE ELECTRICAL FIRE. VEHICLE HAD BEEN DRIVEN THAT DAY, BUT HAD GONE LESS THAN A MILE WHEN IT WAS NOTED THE SUV HAD A SMOKY SMELL AND WE PULLED OVER. WITHIN MINUTES THE ENTIRE ENGINE COMPARTMENT WAS INVOLVED. IT APPEARED TO START NEAR THE BATTERY, THE BATTERY WAS APPROXIMATELY 8 WEEKS OLD. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10395409April 10, 2011
UNKNOWN OR OTHER
I WAS DRIVING MY 2010 FORD ESCAPE AT APX 45 MPH AND A LOUD EXPLOSION OCCURED TURNS OUT MY SUN ROOF GLASS EXPLODED FOR NO APPARENT REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394379April 6, 2011
SERVICE BRAKES, HYDRAULIC, EQUIPMENT:MECHANICAL
2005 FORD ESCAPE HYBRID 127,000 "I-95" MILES (IT STILL AVERAGES 34.3 MPG) GREAT, RELIABLE, LOW REPAIR COST VEHICLE, UNTIL RECENTLY: BRAKE WARNING LIGHT AND "SERVICE BRAKE SYSTEM" WARNING APPEARS ON DASH INTERMITTENTLY. CAVALIER FORD IN CHESAPEAKE, VA QUOTED A REPAIR COST OF $3900.00 TO REPLACE THE ABS MODULE AND HCU MODULE ($3200.00 PARTS, $700.00 LABOR). AFTER CALLING AROUND THE NORFOLK, VA AREA, APPARENTLY THE HCU MODULE IS ONLY AVAILABLE THROUGH FORD (WHAT A SURPRISE), AND NO OTHER REPAIR SHOP WILL "TOUCH" OUR 2005 FORD ESCAPE HYBRID TO REPLACE THE ABS MODULE. WOW, THAT'S GREAT TO HEAR...THAT MEANS THAT I'M BASICALLY A PRISONER TO FORD???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394266April 5, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED SHE RECEIVED NOTICE OF AN UNKNOWN MANUFACTURERS RECALL NOTICE IN REGARDS TO THE TRANSMISSION COOLING LEAKAGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR THE RECALL REPAIRS BUT THE CONTACT DID NOT KNOW WHAT REPAIRS WERE COMPLETED OR HEAR ANY MENTION OF TRANSMISSION PROBLEMS. FIVE MONTHS LATER WHILE IN THE PARKING LOT DRIVING LESS THAN 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE TOOK AT LEAST TWENTY MINUTES TO RESTART AS SHE PULLS BACK INTO THE PARKING SPACE. THE VEHICLE WAS THEN DRIVEN THE NEXT DAY TO THE DEALER WHO INSPECTED THE VEHICLE AND STATED SHE NEEDED A NEW TRANSMISSION. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394286April 5, 2011
ENGINE AND ENGINE COOLING:ENGINE
I STARTED MY CAR AT WORK AND LEFT TO GO PICK UP MY DAUGHTER, I WASN'T DRIVING HARD OR FAST JUST GOING SLOW, AND ALL OF A SUDDEN I HEARD A LARGE EXPLOSION, I HAD TO PULL MY CAR OVER BECAUSE IT HAD BECOME LOUD AND UNABLE TO DRIVE. I OPENED THE HOOD AND FOUND THAT A SPARK PLUG HAD SHOT OUT OF THE HOLE IN THE HEAD OF MY CAR. THE SPARK PLUG HAD ACTUALLY DENTED THE HOOD OF MY CAR WHEN IT SHOT OUT. MY CAR HAS BEEN VERY VERY WELL MAINTAINED. THIS HAS NEVER HAPPENED BEFORE. THIS IS AN UNSAFE AND SCARY EXPERIENCE. THEY SAY THAT IT COULD COST $3500 TO $4000 TO FIX BY REPLACING THE HEAD BECAUSE THE THREADS STRIPPED AND FORD KNOWS THIS IS A PROBLEM. FORD NEEDS TO FIX THIS, BEFORE SOMEONE DOES GET HURT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394084April 3, 2011
SERVICE BRAKES, HYDRAULIC
FRONT BRAKES AND ROTORS SHOT AT 50 THOUSAND MILES AND WERE REPLACED, REAR BRAKES SHOWED VERY LITTLE WEAR, 100,000 MILES AND ROTOR AND BRAKE WEAR ARE AGAIN EXCESSIVE AND NEED REPLACEMENT SOON, REAR BRAKES STILL OK AND ARE THE ORIGINALS. THE BRAKES ON THIS VEHICLE ALWAYS HAVE SEEMED INADEQUATE, AS IF THE REAR BRAKES DO NOT SELF ADJUST THEY WERE CHECKED AND CLEANED AND DETERMINED TO BE WORKING OK. I DO PERFORM THE REVERSE AND BRAKE TECHNIQUE TO ADJUST THEM. BOTTOM LINE "THE REAR BRAKES DO NOT SELF ADJUST AND BRAKING IS WHOLLY ON THE FRONT BRAKES PREMATURELY WEARING OUT ROTORS AND PADS!" *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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