Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10607128June 30, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
AT FIRST, ABOUT A WEEK OR SO AGO, DOOR LOCK SENSOR INDICATED RIGHT FRONT DOOR NOT CLOSED. WARNING APPEARED ON DASH. AUTOMATIC LOCKING AT 10 MPH OK HAPPENED FOR A WHILE, BUT WITHIN PAST FEW DAYS, AUTO LOCK DOES NOT HAPPEN. IN FACT, IF DOOR LOCKED MANUALLY AFTER STARTING, ALL DOORS AUTOMATICALLY UNLOCK WITHIN SECONDS--WHETHER VEHICLE PARKED OR IN MOTION (WITH IGNITION ON). IN SHORT, LOCKING DOORS IS NOT POSSIBLE AND ALL DOORS ARE UNLOCKED WHILE DRIVING. LOCKING DOORS IS ONLY POSSIBLE WHEN VEHICLE IS PARKED AND MOTOR IS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607190June 30, 2014
POWER TRAIN
SECOND INCIDENT IN 3 WEEKS. WHILE DRIVING, AWD OFF LIGHT APPEARS WHILE THE CAR IS IN DRIVE. ANY ATTEMPT TO ACCELERATE FAILS AND I HAD TO DRIFT THROUGH TRAFFIC TO THE SIDE OF THE ROAD. TURNING THE CAR OFF AND ON SEEMS TO TEMPORARILY SOLVE THE ISSUE. BROUGHT IT TO A FORD DEALER DURING FIRST INCIDENT AND THEY RAN A DIAGNOSTIC BUT NOTHING CAME UP. THIS ISSUE IS DANGEROUS AND POTENTIALLY LIFE THREATENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606786June 29, 2014
ENGINE, POWER TRAIN
WHILE DRIVING ON THE EXPRESSWAY, I LOST POWER, A WRENCH LIGHT CAME ON THE DASH AND THE ENGINE CHUGGED. I PULLED OFF AT THE CLOSEST EXIT, FEARING THE CAR WOULD TOTALLY STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606405June 27, 2014
ELECTRICAL SYSTEM
THE DOOR AJAR COMES ON & DOORS WILL NOT LOCK. DOME LIGHTS STAY ON LONGER. THIS HAPPENS DAILY!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606090June 26, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DRIVER DOOR LATCH REPORTS DOOR AJAR WHEN DOOR IS CLOSED. THIS PREVENTS DOORS FROM BEING LOCKED WHILE MOVING. THIS CAUSES DOME LIGHTS TO STAY ON AFTER PARKED AND INABILITY TO USE TOUCH LOCK FEATURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606179June 26, 2014
SERVICE BRAKES
WHILE DRIVING MY WIFE'S 2011 EDGE, WHEN APPLYING BRAKES HEARD A VACUUM LEAK IN THE FLOOR BOARD AREA AND THE BRAKES WERE NONE RESPONSIVE. INCREASED PRESSURE ON THE PEDDLE AND BRAKES LOCKED WITH A JOLT. THESE SEEMS TO BE A COMMON ISSUE WITH THE EDGE. PLEASE REVIEW COMPLAINS AND ISSUE A WARNING TO DRIVERS OF THIS VEHICLE OR ISSUE A FIX TO THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606266June 26, 2014
ENGINE, POWER TRAIN
DRIVING 43MPH, MY VEHICLE STALLED WHILE DRIVING. THE AWD OFF AND WRENCH ICON INDICATORS APPEARED ON THE DASHBOARD. I HAD TO SWERVE ONTO THE MEDIAN TO AVOID BEING REAR-ENDED. THIS HAPPENED AGAIN ON JUNE 16, 17, 24 & 25. THIS HAS HAPPENED AT VARYING SPEEDS, FASTER AND SLOWER THAN THE FIRST INCIDENT. IT ENDED UP BEING THE THROTTLE BODY, AND CONVENIENTLY JUST 4000 MILES PAST THE WARRANTY EXPIRATION. I WAS TOLD BY TWO SEPARATE MECHANICS THAT THIS IS SOMETHING THEY'VE SEEN MANY TIMES, AND IF IT WERE ONE OF TWO OTHER FORD MODELS, IT WOULD BE COVERED UNDER THE EXTENDED WARRANTY PLAN BY FORD. IT IS THE SAME PART IN ALL VEHICLES, BUT ONLY COVERED IN CERTAIN MODELS? THIS FAULTY PART IS PUTTING PEOPLE'S LIVES AT RISK, OR AT MINIMUM PUTTING THEM IN UNNECESSARY DANGER OF AN ACCIDENT AND RESULTING FINANCIAL DAMAGES THAT FOLLOW. IF IT'S A KNOWN ISSUE WITH THE PART, WHY IS THIS ALLOWED TO CONTINUE? AND WHY ARE ONLY CERTAIN MODELS COVERED? $600 LATER AND I DON'T TRUST THAT MY PROBLEM IS SOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605984June 25, 2014
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE AUTOMATIC DOOR SYSTEM WAS DEFECTIVE AND WOULD INDICATE THAT THE DOOR WAS OPEN WHEN IT WAS ACTUALLY CLOSED. THE AUTOMATIC DOOR LOCK SYSTEM FAILED TO ENGAGE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605539June 24, 2014
STEERING, SUSPENSION
VEHICLE FAILED ANNUAL SAFETY INSPECTION AT APPROXIMATELY 40K MILES. DEALER EXPLAINED THAT FRONT TIE ROD ENDS HAD FAILED AND NEEDED REPLACEMENT. MADE AN APPOINTMENT FOR SERVICE. UPON RETURNING FOR SERVICE ON THE SCHEDULED DATE AT APPROXIMATELY 45K MILES, DEALER DISCOVERED LEAK IN FRONT RACK AND PINION ASSEMBLY AND EXPLAINED ENTIRE FRONT RACK AND PINION ASSEMBLY NEEDS REPLACEMENT. AS OF THIS REPORT, THE VEHICLE IS STILL WITH THE LOCAL DEALERSHIP'S SERVICE DEPARTMENT. THE PART TO BE REPLACED IS ON BACK-ORDER. AFTER QUICK INTERNET SEARCH, DISCOVERED INSTANCES OF SAME PROBLEM IN STEERING & SUSPENSION WITH OTHER 2011 FORD EDGE AND 2011 LINCOLN MDX AWD VEHICLES. THIS IS A SAFETY ISSUE IN ADDITION TO BEING EXTREMELY COSTLY IN A RELATIVELY NEW VEHICLE FOR MYSELF AND OTHER VEHICLE OWNERS. THIS SHOULD BE INVESTIGATED. THANKS FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605075June 22, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
DRIVER DOOR SAYS IT'S OPEN WHEN IT'S NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604938June 21, 2014
ELECTRICAL SYSTEM
THE DOOR LATCH SENSOR SAYS DOOR IS AJAR. DOORS CAN NOT LOCK, AND DOME LIGHT STAYS ON. FORD REFUSES TO ACKNOWLEDGE THE ISSUE, HOWEVER THIS PROBLEM IS COMMON PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598809June 17, 2014
ELECTRICAL SYSTEM
THIS FIRST HAPPENED THE DAY AFTER HAVING THE CAR SERVICED AT A FORD DEALERSHIP. MY WIFE SAID SHE GOT IN THE CAR, SHUT THE DOOR AS USUAL AND STARTED THE ENGINE. IMMEDIATELY, THE DOOR AJAR WARNING LIGHT CAME ON SHOWING THE DRIVER'S DOOR BEING AJAR. SHE OPENED & CLOSED THE DOOR NUMEROUS TIMES, AND FINALLY THE WARNING LIGHT WENT OFF. A WEEK LATER, THIS IS STILL HAPPENING AT VARIOUS TIMES WITH NO RHYME OR REASON. ALSO, WHEN EXITING THE CAR AND ATTEMPTING TO LOCK THE DOOR BY USING THE SWIPING MOTION ON THE DOOR HANDLE, WHICH HAS WORKED LIKE A CHARM SINCE WE DROVE IT OFF THE DEALERSHIP LOT IN SEPTEMBER 2010, THE DOOR DOES NOT LOCK, NOR DOES PRESSING THE LAST TWO BUTTONS ON THE KEYLESS ENTRY PAD. ONCE AGAIN, OPEN THE DOOR - SHUT THE DOOR ONE OR MORE TIMES, AND IT WORKS. LOOKING AT SEVERAL OTHERS THAT HAVE TAKEN THE TIME TO LOOK-UP HOW TO POST A COMPLAINT ON THIS SITE, I WOULD THINK IT WOULD BE TIME FOR FORD TO STEP-UP TO THE PLATE AND OFFER A FREE FIX TO THOSE WITH THIS PROBLEM. WHILE THIS MAY NOT WARRANT A FULL RECALL, I THINK IT IS ENOUGH OF AN ISSUE FOR FORD TO ADDRESS BY REPLACING THE DEFECTIVE SENSOR AND NOT JUST A "CLEANING" THAT IS ONLY A TEMPORARY FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599035June 17, 2014
POWER TRAIN
I WAS DRIVING AND MY THROTTLE WENT AWAY COMPLETELY WITH NO WARNING. I WAS IN THE MIDDLE OF A BUSY INTERSECTION WITH MY 1 YEAR OLD DAUGHTER IN THE CAR. I PUT MY FLASHERS ON AND DRIFTED BACKWARDS TRYING TO GET OFF THE ROAD AND HURRIED TO GET MY DAUGHTER OUT OF THE CAR IN CASE WE WERE HIT. AFTER A MECHANIC SCANNED IT HE SAID THE THROTTLE BODY WAS BAD. AFTER SOME RESEARCH I DISCOVERED THAT FORD KNOWS THIS IS A PROBLEM BUT HAVE ONLY COVERED IT THROUGH EXTENDED WARRANTY FOR CERTAIN MODELS AND NOT THE EDGE AND THE PART IS $500. I DO NOT HAVE THIS KIND OF MONEY AND ITS A FAULTY PART THROUGH NO FAULT OF MY OWN. I HAVE 2 KIDS AND THIS IS MY ONLY VEHICLE. I NEED FORD TO COVER THIS REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598633June 16, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
DRIVER'S DOOR LATCH REPORTS DOOR IS AJAR, WHICH PREVENTS CAR FROM LOCKING DOORS WHEN CAR IS MOVING. OTHER SIDE EFFECTS - CAN'T USE TOUCH-LOCK FEATURES, LIGHTS ARE STAYING ON AFTER CAR IS LOCKED ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598015June 13, 2014
FUEL/PROPULSION SYSTEM
WHILE ACCELERATING FROM A RED LIGHT, MY 2011 FORD EDGE BECAME UNRESPONSIVE AND WOULD NOT ACCELERATE, AS IF GOING LIMP. CAR THEN RODE ROUGH AND SPUTTERED AS WE PULLED OVER ON THE SIDE OF THE ROAD. AFTER TURNING OFF THE ENGINE I RESTARTED THE CAR AND ALL WAS FINE. I HAD IT TOWED TO THE DEALERSHIP WHO DIAGNOSED THE PROBLEM AS A FAULTY THROTTLE BODY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598076June 13, 2014
UNKNOWN OR OTHER
I HAVE HAD THE VEHICLE FOR 6 MONTHS, IN APRIL 2014 THE FIRST INCIDENT OCCURRED WHEN THE CAR OVERHEATED ON 3 DIFFERENT OCCASIONS AND EMPTIED ALL THE ANTIFREEZE ON THE THIRD TIME. BROUGHT THE CAR TO THE DEALER, DEALER FOUND NO ERROR CODES AND LET THE VEHICLE RUN FOR 4 HRS WITH THE A/C ON AND FOUND NOTHING TO BE WRONG. A FEW WEEKS LATER I WAS DRIVING DOWN THE ROAD AND THE CAR JUST SHUT DOWN, LUCKILY I WAS DRIVING IN A CONSTRUCTION ZONE AND WAS ONLY GOING ABOUT 35 MPH. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND LET THE CAR SIT FOR A FEW MINUTES. RESTARTED CAR AND CONTINUED HOME. ALSO, THE CAR HAS DIED WHILE 5 MORE TIMES SINCE THEN WHILE SITTING IN A DRIVE THROUGH FOR A FEW MINUTES. AND FINALLY YESTERDAY, THE CAR JUST STOPPED 4 TIMES WITHIN A 2 MILE PERIOD. VERY FRUSTRATED AND AFRAID THAT THIS WILL HAPPEN WHEN I AM TRAVELING ON THE HIGHWAY AND POSSIBLE GET REAR ENDED OR KILLED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597223June 9, 2014
POWER TRAIN
AS MANY HAVE STATED, DROVE ABOUT 1/2 HOUR DOWNTOWN AND DROPPED OFF WIFE AND WAS ON MY WAY BACK HOME (DID NOT TURN CAR OFF EVEN AT THE DROPOFF). STILL DOWNTOWN DRIVING ABOUT 35 MPH AND LOST ALL ACCELERATION. CAR JUST BEGAN TO DECELERATE. STILL HAD POWER TO THE STEERING AND BREAKS, RADIO, DASH, ETC.. JUST COULD NOT ACCELERATE. PULLED OFF TO SIDE AND ENGINE WAS A BIT ROUGH. TURNED OFF CAR AND RESTARTED. ALL WAS FINE. TOOK INTO FORD DEALERSHIP A FEW DAYS LATER. ORIGINALLY THEY SAID IT WAS A STEERING ANGLE SENSOR MODULE AT A PRETTY HEFTY PRICE. I SUGGESTED THAT I'LL WAIT UNTIL IT HAPPENS AGAIN (IF IT DOES) WHERE WE CAN GET AN ALARM CODE FROM IT. THEY DID THE REST OF THE REGULAR MAINTENANCE AND THEN WHEN THE GUY TOOK IT OUT FOR TEST DRIVE IT HAPPENED TO HIM. ERROR CODE P21111 - FAULTY THROTTLE BODY. IT IS ON ORDER BUT NOT UNDER WARRANTY EVEN THOUGH I'M JUST UNDER THE 60,000 MILES AND NOT EVEN 4 YEARS OLD YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596938June 8, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
DRIVER DOOR AJAR LIGHT COMES ON WHEN DOOR IS CLOSED AS WELL AS WHILE VEHICLE IS MOVING. INTERIOR AS WELL AS PUDDLE LIGHTS COME ON. FREQUENT SLAMMING IF DOOR TO TRIGGER SENSOR DOES NOT WORK. UNABLE TO TURN LIGHTS OFF. PROHIBITS DOORS FROM LOCKING WHILE VEHICLE IS IN MOTION. SERIOUS SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596570June 6, 2014
FUEL SYSTEM, GASOLINE
WHILE DRIVING DOWN THE FREEWAY IN THE LEFT LANE AT 70 MPH DURING RUSH HOUR TRAFFIC MY FORD EDGE WENT LIMP AND NO LONGER HAD ACCELERATION. I HAD TO SAFELY MANEUVER MYSELF OFF THE FREEWAY WHILE THE VEHICLE WAS DECREASING IN SPEED, SHUT THE CAR OFF AND SIT FOR A MINUTE BEFORE RESTARTING THE CAR AND SAFELY GETTING MYSELF BACK ON THE FREEWAY AND ON MY WAY. THIS HAS HAPPENED NUMEROUS TIMES WHILE DRIVING THIS VEHICLE. AFTER DOING RESEARCH ON THE INTERNET, I FOUND MULTIPLE (HUNDREDS) COMPLAINTS FROM OTHER EDGE AND OTHER FORD MODEL OWNERS EXPERIENCING THE SAME ISSUE. I TOOK MY EDGE TO THE FORD DEALER WHERE THEY CONFIRMED THE THROTTLE BODY NEEDED TO BE REPLACED. I CONTACTED FORD CUSTOMER CARE TO SEE IF THIS WOULD BE COVERED UNDER MY POWER TRAIN WARRANTY, IT WAS NOT. I PAID OUT OF POCKET TO HAVE THIS ISSUE FIXED. FORD HAS SINCE EXTENDED THE WARRANTY ON THE THROTTLE BODY FOR ESCAPES AND FUSIONS DUE TO THOSE MODELS EXPERIENCING THE SAME SYMPTOMS, BUT HAVE YET TO INCLUDE THE EDGE. FORD HAS NOW SENT ESCAPE AND FUSION OWNERS ANOTHER LETTER REGARDING THE ISSUE ELUDING THAT MORE WORK IS NEEDED. AGAIN, THE EDGE HAS YET TO BE INCLUDED IN ANY OF THIS. I WOULD LIKE FORD TO BE HELD RESPONSIBLE FOR THIS, ESPECIALLY SINCE THEY HAVE ALREADY ACKNOWLEDGED OTHER FORD MODELS HAVE THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596692June 6, 2014
STEERING
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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