Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10615248July 22, 2014
ELECTRICAL SYSTEM
DOOR AJAR SWITCH WAS REPLACED BY DEALER AT ONE YEAR OF AGE AS DOOR AJAR ALARM CAUSED DOORS TO UNLOCK AND INTERIOR DOME LIGHTS TO COME ON- IT IS DIFFICULT TO SEE AT NIGHT WITH INTERIOR LIGHTS ON. NEW SWITCH LASTED TWO YEARS(ORIGINAL SWITCH WAS REPLACED AT ONE YEAR). NOW IN 2014 THE SWITCH IS DEFECTIVE AGAIN!. SAFETY CONCERN ON NIGHT DRIVING WITH INTERIOR LIGHTS ON (THERE IS NO WAY TO TURN THEM OFF OTHER THAN REMOVING THE BULBS!) AND SECURITY CONCERNS AS WHEN DOOR AJAR COMES ON THE DOORS AUTOMATICALLY UNLOCK! FORD ENGINEERS NEED TO DRIVE IN DETROIT AT NIGHT AND SAY THIS IS NOT A SAFETY ISSUE! OR FEDS NEED TO DRIVE IN DC AT NIGHT AND SAY THIS IS NOT AN AUTO SAFETY ISSUE!COPS TELL ME TO TURN OFF INTERIOR LIGHTS AT NIGHT DRIVING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615366July 22, 2014
STRUCTURE:BODY
AT THE ABOVE MILEAGE THE DRIVER DOOR SENSOR STARTED TO ACT UP, IT WOULD NOT LET ME OPEN THE DOOR BY TOUCHING THE HANDLE SO HAD TO USE THE KEY FOB TO OPEN IT. THEN WHEN I CLOSED THE DOOR IT SIDE THE DOOR WAS OPEN SO I OPENED IT AND SHUT IT AGAIN, STILL THE LIGHT DIDN'T GO OUT. THIS WAS A INTERMITTENT PROBLEM BUT HAS SINCE NEVER CLOSED WITH THE LIGHT GOING OUT. TOLD BY MY DEALER THAT THE SENSOR MIGHT NEED TO BE CLEANED AND IT WOULD COST ME $190.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615439July 22, 2014
POWER TRAIN
NYS THRUWAY AT EXIT 18, CLEARED TOLL BOOTH AND WRENCH SYMBOL ILLUMINATED ON DASH WITH ASSOCIATED DIALOGUE BOX CHECK OWNERS MANUAL. POWER LOSS WAS IMMEDIATELY EVIDENT WITH NO RESPONSE FROM INPUT TO THE ACCELERATOR PEDAL. SHUT OFF ENGINE AND RESTARTED WITH POSITIVE RESULTS. TRAVELED APPROXIMATELY 5 MILES AND SAME INDICATION APPEARED ACCOMPANIED BY LOSS OF POWER AND NO RESPONSE FROM ACCELERATOR PEDAL. SHUT OFF AND RE-STARTED ENGINE WITH NO PROBLEMS. THIS HAS OCCURRED FOUR TIMES SO FAR IN THE LAST TWO WEEKS. I AM AN AIRCRAFT MECHANIC AND IT SEEMS THAT IT'S A SCHEDULING PROBLEM. AFTER THE PREVIOUS INCIDENT IT SEEMS TO RE-APPEAR EVERY 100 MILES, WITH A HALF TANK OF FUEL INDICATED. I RECENTLY ADDED FUEL INJECTION CLEANER TO A FULL TANK OF GAS, SPECIFICALLY FOR A 12 GALLON TANK. THE OIL LIFE IS AT 50% AND A SYSTEMS CHECK INDICATES NO PROBLEMS. ALL INCIDENCES OF THIS HAPPENING WHEN THE AIR CONDITIONING WAS RUNNING AND ENGINE TEMP WAS MID- SCALE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615452July 22, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
THE ALARM COMES ON FOR NO REASON. THE FRONT DRIVER PANEL SAYS THE REAR LEFT DOOR IS OPEN, EVEN AFTER CLOSING IT REPEATEDLY, THE PANEL STILL SAYS THE REAR LEFT DOOR IS OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615509July 22, 2014
POWER TRAIN, ENGINE
COMING OFF OF LAKESHORE DRIVE WITH MY 4 MONTH OLD SON IN THE BACK CAR SEAT AND THE TRUCK JUST GOES LIMP WITH NO POWER. IT DROVE REALLY SLOW AND SO I PULLED OFF TO THE SIDE TURNED OFF THE TRUCK RESTARTED AND SEEMED FINE. THERE WERE CARS COMING UP BEHIND ME THANK GOODNESS NO ACCIDENT. MADE IT TO MY SONS DOCTOR APPOINTMENT AND QUICKLY CALLED THE DEALERSHIP AND THE SERVICE GUY SAID HE HAS HEARD NOTHING WITH THE FORD EDGE AND DOESN'T KNOW WHAT THE WRENCH MEANT. HE SAID I NEED TO BRING IT IN AND I WILL BE CHARGED $125 JUST TO LOOK AT IT. I ASKED IF IT WAS SAFE TO DRIVE BACK WITH MY SON AND HE JUST SAID I DON'T KNOW. SO I ASKED WHY WOULD THE HANDBOOK SAY TO CONTACT THE DEALERSHIP IMMEDIATELY? APPARENTLY THIS SEEMS TO BE AN ISSUE WITH THIS AND NEEDS TO BE FIXED. I HAVE TWO SMALL CHILDREN AND DO NOT WANT SOMETHING SERIOUS TO HAPPEN FOR SOMETHING THAT IS OBVIOUSLY A DEFECT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614966July 21, 2014
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
WHILE ON AN INTERSTATE HIGHWAY GOING 65 MPH. THE CAR WENT LIMP-NO POWER. WRENCH SYMBOL AND AWD LIGHTS COME ON. AFTER NEARLY GETTING REAR ENDED TRYING TO GET TO THE BERM, SHUT CAR OFF RESTARTED IT AND IT RAN FINE. TOOK CAR TO DEALER WHERE THEY DIAGNOSED IT AS A COMPUTER ISSUE. ON 7-12-14 WHILE ON INTERSTATE GOING 70 MPH., EXACT SAME THING HAPPENED. ON 7-13-14, 7-16-14, 7-20-14 AND 7-21-14 AT SPEEDS BETWEEN 25 AND 35 MPH. THIS HAPPENED A TOTAL OF 8 SEPARATE TIMES. TOOK CAR TO FORD DEALER WHERE THEY DIAGNOSED IT AS REPLACE THROTTLE BODY AND REPROGRAM COMPUTER FOR TOTAL COST OF $788.00. SOMEONE IS GOING TO DIE ON A HIGHWAY OR MAKING A LEFT HAND TURN AT AN INTERSECTION IF THIS PROBLEM IS NOT PROPERLY ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614881July 20, 2014
STRUCTURE:BODY
DRIVER DOOR AJAR DOOR IS CLOSED BUT WARNING LIGHT COMES ON WHENEVER YOU ENTER THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611178July 17, 2014
POWER TRAIN
IT APPEARED TO ME THAT THE ENGINE DISCONNECTED FROM THE DRIVE TRAIN. A BOX LIT UP ON THE DASH SAYING. "ALL WHEEL DRIVE OFF." THE VEHICLE CONTINUED TO CREEP AT AN EXTREMELY SLOW SPEED. I STOPPED AND TURNED OFF THE ENGINE. I STARTED THE ENGINE AGAIN AND THE VEHICLE SEEMED FINE. I DID NOT HAVE ANOTHER INCIDENT FOR A FEW WEEKS. SUNDAY JULY 13 IT STOPPED PROBABLY A DOZEN TIMES ON A 10 MILE ROUND TRIP. SINCE THEN IT HAPPENS 2 OR 3 TIMES A DAY UNTIL TODAY. TODAY IT HAS STOPPED 10 TIMES BEFORE 10:00 AM. (JULY 17, 2014). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611039July 16, 2014
POWER TRAIN, ELECTRICAL SYSTEM
I LOVED EVERYTHING ABOUT MY 2011 FORD EDGE LIMITED AWD, I'VE HAD IT LESS THEN TWO MONTHS . THEN ONE MORNING AS I WAS COMMUTING TO WORK I LOST POWER TO MY EDGE. THE WEATHER WAS CLEAR APPROX. 68 DEGREES, A BEAUTIFUL FRIDAY MORNING I WAS DRIVING I FELT A JOLT LIKE A KICK IN THE TRANSMISSION THAT WAS FOLLOWED BY A FLASH OF THE TOOL SYMBOL & ?AWD OFF? ON MY FRONT INSTRUMENT PANEL. I LOST ACCELERATION POWER. I HAD NOWHERE TO PULL OFF ON THE SIDE OF THE ROAD AND HAD JUST CAME OUT OF A SHARP CURVE. ALL I COULD DO WAS PUT THE EDGE IN PARK. TURN OFF, THEN TURN BACK ON, IT STARTED RIGHT UP LUCKILY. THE NEXT DAY MY HUSBAND TOOK THE EDGE TO A FORD DEALERSHIP. THE SERVICE DEPT. HOOKED UP THE EDGE AND FOUND NO PROBLEMS/ERRORS/CODES. ALTHOUGH THEY SAID IT IS PROBABLY THE THROTTLE BODY, SINCE THEY HAVE HAD SEVERAL FORD EDGES COME IN WITH THE SAME PROBLEM. I HAVE GOOGLED ?LOSING POWER WHILE DRIVING MY 2011 FORD EDGE? AND DIDN?T RELIES THAT THIS IS THE #1 PROBLEM WITH FORD EDGES, YOU WOULD THINK THAT FORD WOULD DO SOMETHING ABOUT THIS. AFTER READING ALL THE COMMENTS I SAW INFORMATION ON THE ?THROTTLE BODY? BEING REPLACED. SEVERAL PEOPLE POSTED THEIR EDGE HAD A CODE P2111 OR P2112 (PERTAINING TO THE THROTTLE BODY). I CALLED FORD AND THEY TOLD ME THIS WOULD NOT BE COVERED UNDER WARRANTY. HELP! I HAVE A SMALL FAMILY NOW I'M SCARED TO DRIVE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610831July 15, 2014
SERVICE BRAKES
BRAKE PEDAL FEELS HARD TO PRESS AND DOES NOT STOP MY VEHICLE. SOME OTHER TIMES THE PEDAL FEELS SPONGY AND WITHOUT BRAKING POWER. AT THE SAME TIME AS PRESSING THE PEDAL I COULD HEAR A HISSING NOISE , BROUGHT THE CAR IN TO THE SERVICE CENTER I WAS TOLD THAT THERE IS A NATIONAL BACKORDER ON THE BRAKE BOOSTER PART, THEY CAN NOT GIVE A DATE THAT THE PART WILL BE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610192July 13, 2014
ENGINE
VEHICLE STALLS WHILE DRIVING IT, HAS HAPPENED 5 TIMES IN THE LAST 6 MONTHS, FORD SERVICE CAN NOT DIAGNOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610074July 12, 2014
ENGINE, POWER TRAIN
IN THE MIDDLE OF DRIVING NORMALLY THE ENGINE SLOWS RPM ALMOST TO A STALL THEN WOULD NOT DO ANY THING WHEN THE GAS PEDAL WAS PRESSED. AFTER PULLING OVER I SHUT OFF THE CAR AND TURNED IT BACK ON AND IT DROVE FINE FOR ABOUT 20 MILES. THEN WHILE SLOWING DOWN TO A REDLIGHT IT DID THE SAME THING. SO I TURNED IT OFF AND ON AND IT WAS FINE AGAIN. I DROVE IT HOME AND NOW ITS SITTING IN THE DRIVEWAY. AFTER LOOKING ONLINE IT SEEMS THAT IT IS PROBABLY THE THROTTLE BODY. IM GOING TO REPLACE THAT AND SEE WHAT HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609535July 10, 2014
POWER TRAIN, FUEL SYSTEM, GASOLINE
DRIVING 45 MPH AND VEHICLE LOST POWER, THE WRENCH DASH WARNING LIGHT CAME ON, PULLED OVER SHUT IT OFF AND IT WAS ROUGH TO START BUT IT DID, AND RAN OK. A WEEK LATER DID IT AGAIN GOING ABOUT 25 MPH. AS OTHERS HAVE MENTIONED SCANNER SHOWS NO CODES. FORTUNATELY FOR US THE ISSUES HAVE HAPPENED ON LOW VOLUME ROADWAYS, NOT HIGH SPEED, HIGH TRAFFIC LIKE SOME UNLUCKY FOLKS. LOCAL DEALER CALLED FORD AND IT IS NOT COVERED UNDER THE POWER TRAIN, WE HAVE 35K MILES BUT 45 MONTHS. HOPEFULLY FORD WILL STAND UP AND DO A RECALL WITHOUT WAITING FOR THE DEATHS TO MULTIPLY LIKE GM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609589July 10, 2014
POWER TRAIN
ON MY WAY TO WORK ON 787 IN RUSH HOUR TRAFFIC 7:30 IN THE MORNING , WAS ABOUT TO GET OFF OF 787 TO GET ON I90 ALL OF THE SUDDEN I LOST FULL POWER OF THE GAS, PULLED OVER AS SOON AS I COULD WITH ALL THE TRAFFIC . THE SYMBOL CAME UP ON THE SCREEN THE WRENCH LOOKING PICTURE. I SHUT MY CAR OFF. CALLED MY HUSBAND AND HOPING I WOULDN'T GET HIT WITH PEOPLE DOING 60 PLUS RIGHT PASSED ME. AFTER 10 MIN I STARTED MY CAR BACK UP AND HOPING I CAN ACCELERATE BACK ONTO 787. FINALLY GOT TO WORK. FORD REALLY NEEDS TO TAKE CARE OF THIS ISSUE WITH ALL THE COMPLAINTS I HAVE SEEN!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609723July 10, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
DOOR AJAR LIGHTS CONSTANTLY ON SAYING DOORS ARE OPEN. LIGHTS STAY ON BECAUSE IT THINKS DOORS ARE OPEN. CANNOT LOCK FROM KEYLESS ENTRY PAD. THIS HAPPENED ABOUT A YEAR AGO NOT SURE OF DATE THAT'S WHY I DIDN'T LIST. IT IS DRIVERS DOOR AGAIN AND REAR PASSENGER DOOR. TWO AT A TIME! REAR DOOR IS HARDLY USED. VERY DISGUSTING AND COSTLY REPAIRS AGAIN . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609178July 9, 2014
POWER TRAIN, FUEL/PROPULSION SYSTEM
DRIVING ON THE ROAD AND MAKING A RIGHT TURN, THE VEHICLE LOST ACCELERATOR RESPONSE. HAD TO COAST OF THE ROAD IN A VERY BUSY INTERSECTION. THE CHECK ENGINE LIGHT AND THE WRENCH LIGHT ON DASH LIT UP. TURNED THE CAR OFF AND ON 3 TIMES AND THEN I COULD DRIVE LIKE NOTHING HAPPENED AND THE DASH LIGHTS WENT OFF. IT HAPPENED AGAIN A WEEK LATER ON THE HIGHWAY AT 65 MPH. I WAS ON TH ELEFT LANE AND THERE WAS NO SHOULDER SO I HAD TO COAST THRU THREEE LANES TO THE RIGHT SHOULDER. AGAIN, TURNED CAR ON OF SEVERAL TIMES UNTIL REGAINED ACCELERATOR RESPONSE. WHEN I REACHED MY DESTINATION I LOCATED AN OBDII SCANNER ANDD THE P2111 CODE CAME UP. THIS IS THE SAME ISSUE AS THE FORD ESCAPE THAT WAS ISSUED AN EXTENDED WARRANTY. INVESTIGATING THRU THE INTERNET THERE ARE MANY COMPLAINTS OF THE SAME ISSUE ON THE FORD EDGE. WHY IS IT FORD NOT ACKNOWLEDGING THE ISSUE AND DO THE SAME AS FOR THE ESCAPE VEHICLES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608840July 8, 2014
UNKNOWN OR OTHER, POWER TRAIN
WE WERE TRAVELING ON A HIGHWAY WHEN ALL OF A SUDDEN WE LOST "POWER" BUT IT WAS ONLY THE ABILITY TO GO. THERE WAS ENOUGH TRAFFIC AND LACK OF SPEED TO PROHIBIT FROM MOVING ALL THE WAY OVER TO THE SHOULDER. WE MADE IT TO THE SLOWEST LANE (FURTHEST RIGHT HAND LANE). THE ONLY THING THAT SAVED US FROM BEING REAR ENDED WAS THERE WAS A SHERIFF NEAR BY AND SAW US BROKE DOWN STRANDED AND HE HELPED DIRECT TRAFFIC AROUND US FOR OUR SAFETY. WE WERE IN AN UNPOPULATED AREA AND HAD NO RESOURCES FOR SOME ONE TO COME GET US OR KNOW WHICH TOWING COMPANY COULD HELP US, ALONG WITH KNOWING A TRUSTED MECHANIC OUT WHERE WE WERE. MY CAR IS LESS THAN 4 YEARS OLD, THIS SHOULD NOT BE HAPPENING. WHEN WE FINALLY MADE IT HOME OUT OF SHEER LUCK, WE DID LOTS OF RESEARCH ON WHAT THE PROBLEM COULD BE AND FOUND MILLIONS HAD THE SAME PROBLEM WITH THEIR FORDS. I LOVE THE COMPANY BUT I NEVER END BEEN SO STRESSED OUT AND SCARED FOR MY CHILDREN'S SAFETY. I BOUGHT THIS VEHICLE TO BE SAFE AND IT HAD FAILED ME. LIKE I SAID, I COULD BE MARKING THIS FORM DIFFERENTLY IF THE OFFICER DIDN'T PROTECT US. THE PART WAS NOT CHEAP ALONG WITH THE LABOR. WITH SO MANY OTHER PEOPLE BREAKING DOWN FOR THE SAME REASON, I AM SHOCKED AND APPALLED THAT THERE HASN'T BEEN A RECALL FOR THIS YET. I URGE YOU TO CHANGE THAT AND KEEP THE ROADS SAFE FOR ALL DRIVERS. SINCE THE AFFECTED PART DOESN'T HAVE MY SPECIFIC PART, IT WAS THE THROTTLE BODY AND EVEN MY MECHANICS SAID FORD HAS NEVER HAD A GOOD ONE. WISH I WOULD OF KNOW THAT BEFORE PURCHASING MY VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608394July 6, 2014
VEHICLE SPEED CONTROL, POWER TRAIN, UNKNOWN OR OTHER
DRIVING GETTING READY TO MAKE A TURN, VEHICLE COMPLETELY STALLED OUT, DIDN'T TURN OFF BUT I LOST POWER. HAD NO ABILITY TO ACCELERATE. IMMEDIATELY PUT ON HAZARD LIGHTS, PUT INTO PARK AND TURNED CAR OFF. TURNED CAR BACK ON AND PRECEDED WITH FEAR AND CAUTION. I HAD A SIMILAR INCIDENT AT ABOUT14000 MILES WHEN I TOOK IT IN FOR SERVICE THEY SAID NOTHING WAS WRONG. I'M AFRAID TO DRIVE TO WORK IN THE MORNING, IF THIS HAPPENS DURING RUSH HOUR SOMEONE MAY BE INJURED OR WORST. I USUALLY HAVE MY GRAND DAUGHTER WITH ME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607798July 2, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 44,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607418July 1, 2014
POWER TRAIN
2ND INCIDENT IN 3 WEEKS. FIRST INCIDENT, WAS TRAVELING AT 70 MPH ON A HIGHWAY AND SECOND WAS AT 50 MPH ON A REGIONAL ROUTE. WHILE IN DRIVE, WITHOUT WARNING, AWD OFF APPEARS FOLLOWED BY THE WRENCH ICON INDICATING SERVICE IS NEEDED IMMEDIATELY. THE CAR LOSES ITS ABILITY TO ACCELERATE. ENGINE, BRAKES, RADIO, AC ALL STILL WORK, THE ONLY ISSUE IS AN INABILITY TO ACCELERATE AT ALL SO THE CAR BASICALLY IS IN NEUTRAL AND STARTS LOSING SPEED IMMEDIATELY. HAD TO PUT ON EMERGENCY BLINKERS BOTH TIMES, COAST ACROSS BUSY HIGHWAY LANES TO THE EMERGENCY LANE. TURNED THE CAR OFF AND THEN BACK ON AND IT WAS AS IF NOTHING HAPPENED. THIS ISSUE NEEDS TO BE ADDRESSED IMMEDIATELY AS IT COULD BE POTENTIALLY LIFE THREATENING (THINK IF YOU WERE CROSSING AN INTERSECTION, NEEDED TO SPEED UP TO GET OUT OF THE WAY OF SOMETHING OR WERE ON TRAIN TRACKS). AFTER THE FIRST INCIDENT, I BROUGHT IT TO THE DEALER WHO RAN A DIAGNOSTIC AND FOUND NOTHING WRONG WITH THE CAR. I AM BRINGING IT TO A SEPARATE DEALER AFTER EXPERIENCING THIS ISSUE A SECOND TIME. OTHER ISSUES THAT REFERENCE SIMILAR EXPERIENCE CITE A FAULTY THROTTLE BODY WITH ERROR CODE P21111. THIS SHOULD BE RECALLED IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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