Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10779371October 2, 2015
EXTERIOR LIGHTING
2011 FORD EDGE PURCHASED NEW. THE DOOR AJAR INDICATOR COMES ON WHEN THE DOOR IS CLOSED. THE INTERIOR LIGHTS STAY ON AND WILL NOT GO OFF WHEN THE DOOR IS CLOSED. I HAVE SPRAYED BRAKE CLEANING SOLUTION AND ALSO WD-40. THIS HELPS FOR A DAY OR TWO. THE PROBLEM HAS BEEN REPORTED TO MY FORD DEALER AND NOTHING IS DONE. THE DOORS WILL NOT LOCK WHEN THE DOOR AJAR INDICATOR LIGHT IS ON, AND I WORRY ABOUT MY FAMILIES SAFETY. VERY FRUSTRATING , SINCE I READ ONLINE ABOUT THIS BEING A COMMON PROBLEM WITH FORDS AND THE FORD DEALER IS IGNORING MY CONCERNS. IT SEEMS THAT PROFIT IS MORE IMPORTANT THAN THE SAFETY OF FORD CUSTOMERS. VERY, VERY UPSET WITH APATHY OF FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778914October 1, 2015
ELECTRICAL SYSTEM
PASSENGER DOOR AJAR ALERT IS ON CONSTANT DELAY. THE DOOR IS CLOSED BUT THE SENSOR WILL NOT GO OFF. THIS LEAVES THE OVERHEAD LIGHTS ON WHICH CREATE A VISIBILITY ISSUE AT NIGHT. THIS ALERT ALSO PREVENTS THE DOORS FROM LOCKING. ONCE THE VEHICLE IS TURNED OFF THE COMPUTER AND LIGHTS STAY ON FOR ANOTHER 10 MINUTES BEFORE TURNING OFF WHICH ALSO DRAINS THE BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779079October 1, 2015
ELECTRICAL SYSTEM
THE DRIVER SIDE DOOR AJAR WILL NOT GO AWAY. THE SENSOR SEEMS TO BE BROKEN FOR THIS AND THROUGH MY RESEARCH IS A VERY COMMON PROBLEM. THIS CAUSE THE DOME LIGHTS TO STAY ON, HINDERING VISIBILITY WHILE DRIVING AT NIGHT. FURTHER, THE LIGHTS BOTH INSIDE/OUTSIDE AS WELL AS THE CONSOLE STAY ON FOR 10 MINUTES IF DOOR IS CLOSED AND LOCKED. THIS IN TURN DRAINS THE BATTERY SOMETIMES REQUIRING A BOOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10805781September 30, 2015
POWER TRAIN
WHEN DRIVING THE CAR, IT JUST PERIODICALLY LOST ACCELERATION ABILITY. I WAS DRIVING ABOUT 35-40 MPH WHEN IT HAPPENED THE FIRST TIME. I THEN COASTED INTO A PARKING LOT OFF THE ROAD AND SHUT OFF THE CAR FOR A FEW MINUTES. AT THAT TIME THE WRENCH SYMBOL CAME ON THE DISPLAY REFERRING ME TO MY MANUAL FOR FURTHER INFORMATION, WHICH TOLD ME THAT IT WAS A POWERTRAIN PROBLEM AND TO CONTACT A DEALER FOR SERVICE. IT THEN STARTED FINE AND I WAS ABLE TO DRIVE IT FOR SOME TIME. THE NEXT DAY THE SAME THING HAPPENED. I THEN HAD A FEW DAYS OF NORMAL DRIVING, AND THEN IT HAPPENED AGAIN BUT THIS TIME IT SEEMED TO JUST DECELERATE MORE RAPIDLY (UNABLE TO COAST TO A STOP), IT JUST STOPPED BUT WAS STILL RUNNING. I THEN SHUT IT OFF AND THEN STARTED IT BACK UP AND DROVE IT HOME WHERE I LEFT IT UNTIL BEING ABLE TO GET INTO A SHOP FOR SERVICE WHICH WAS A WEEK LATER. AT THE TIME OF THIS PROBLEM, THE POWERTRAIN WARRANTY WAS AVAILABLE UNTIL JUNE, 2016 OR 60,000 MILES. AT THIS TIME THE CAR HAD APPROXIMATELY 51,700 MILES ON IT. ULTIMATELY THE PROBLEM WAS DIAGNOSED AS A BAD THROTTLE BODY WHICH WAS NOT COVERED UNDER THE POWERTRAIN WARRANTY AND THE COST OF REPAIR WAS $548.14 AT A LOCAL FORD DEALERSHIP. THIS APPEARS TO BE THE SAME PROBLEM THAT THE 2011 FORD ESCAPES HAD FOR WHICH THE WARRANTY WAS EXTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777955September 27, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE DOOR AJAR SENSOR DOES NOT REGISTER THAT THE DOOR IS CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777823September 26, 2015
ENGINE
DRIVING ON I-40 IN ASHEVILLE NC AT 65 MPH WHEN ENGINE LIGHT WITH WRENCH CAME ON -NO POWER ABLE TO GET OFF RD-WAITED 5 MIN RESTARTED CAR OK -ANOTHER 5 MILES SAME THING WRENCH LIGHT ON CAR NO POWER-ABLE TO RESTART-DOES 2 MORE TIMES BEFORE GETTING HOME-CHECK ENGINE LIGHT ON-HOPE FORD CAN HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777835September 26, 2015
POWER TRAIN
I WAS DRIVING, AT 40 MILES PER HOUR, ON A CITY STREET. THE YELLOW/GOLD INDICATOR (A WRENCH) APPEARED. THE CAR IMMEDIATELY LOST POWER, GOING FROM 40 TO 20 MILES PER HOUR. THIS HAPPENED IN LESS THAN ONE MINUTE. I PULLED ON TO A SIDE STREET, TURNED OFF THE ENGINE, AND CHECKED TO OWNER'S MANUAL. IT SAID :POWER TRAIN MALFUNCTION". THE INSTRUCTIONS SAID TO STOP DRIVING AND CALL ROADSIDE ASSISTANCE. I DID THIS. I CALLED FORD ROADSIDE ASSISTANCE AND THEN CALLED THE DEALERSHIP. I WANTED TO KNOW IF IT WAS SAFE TO TURN ON THE CAR'S AIR CONDITIONING. I WAS TOLD, "YES" THIS IS SAFE. THE TOW ARRIVED 65 MINUTES LATER AND TOOK THE CAR DIRECTLY TO THE DEALERSHIP. AFTER THREE DAYS OF GOING OVER THE CAR, DRIVING IT, CONTACTING FORD, THE (FORD) DEALERSHIP COULD NOT FIND THE PROBLEM. I WAS TOLD TO DRIVE THE CAR AND IF THIS HAPPENED AGAIN, TO BRING THE CAR DIRECTLY TO THE DEALERSHIP, AND DO NOT TURN OFF THE ENGINE. HOW AM I TO DRIVE THE CAR WHEN THE CAR IS IN THIS CONDITION? HOW CAN I DRIVE ON A CITY HIGHWAY OR AN INTERSTATE, WHERE THE SPEED IS HIGH AND HAVE THIS HAPPEN AGAIN? HOW CAN I SAFELY DRIVE MY GRANDCHILDREN IN THIS CAR? I CALLED FORD, BUT OF COURSE THEY DIDN'T KNOW ANYTHING. I WANT THE CEO MARK FIELDS AND THE EXECUTIVE CHAIRMAN, WILLIAM CLAY FORD, JR. TO TELL ME: 1. WOULD YOU FEEL SAFE IN THIS CAR; 2. HOW CAN YOU EMPLOYEE SO MANY ENGINEERS (PRODUCT DEVELOPMENT, ETC.) AND NOT HAVE SOLVED THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777773September 25, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE LEFT REAR DOOR AJAR LIGHT COMES ON AND DOES NOT GO OFF EVEN WHEN THE DOOR IS SHUT. ALSO, THE INTERIOR LIGHTS STAY ON FOR UP TO AN HOUR AFTER PARKING THE CAR, AND FOR 3-5 MINUTES AFTER STARTING THE CAR. THIS IS EXTREMELY DANGEROUS WHEN DRIVING AT NIGHT. IT HAS ALSO KILLED A BATTERY ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775343September 23, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DOOR SENSOR THAT REGISTERS THE DRIVER DOOR BEING OPEN OR SHUT HAS MALFUNCTIONED. CAUSING IT TO CONSTANTLY STATE THE DOOR IS AJAR WHEN IT IS CLOSED. VERY COMMON PROBLEM IT SEEMS FROM MANY COMPLAINTS FROM OTHER FORD EDGE OWNERS. IT WOULD BE GREAT IF FORD COULD STEP UP AND RECALL THIS PROBLEM, SINCE ITS STRETCHING TO THE LINCOLN BRAND TOO. ITS VERY UNSAFE FOR THESE REASONS, IT CAUSES THE CABIN LIGHT TO STAY ON LONGER WHICH CAN CAUSE PROBLEMS SEEING AT NIGHT TIL IT FINALLY DIMS, IT ALSO DRAINS THE BATTERY. BEING A SINGLE MOM, I DONT WANT TO BE STRANDED SOMEWHERE WITH MY CHILD WITH A DEAD BATTERY DUE TO THIS PROBLEM. THAT BEING SAID, NOT BEING ABLE TO LOCK DOORS IS A MAJOR SAFETY ISSUE. I WOULD LIKE TO KNOW MY FAMILY IS SAFE WHILE DRIVING DOWN THE ROAD. PLEASE FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767356September 22, 2015
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 35-40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767281September 22, 2015
AIR BAGS
ISSUE 1: THE CAR CONTINUES TO SAY THAT THE DOOR IS NOT CLOSED. I WILL OPEN AND RECLOSE AND IT STILL DOES NOT CLEAR THE READ ERROR ON THE DASH. IT IS THE DRIVERS DOOR. I HAVE DONE RESEARCH ONLINE AND THIS SEEMS TO BE A COMMON ISSUE. THE DOME LIGHTS STAY ON UNTIL SPEEDS OF 12 MPH ARE REACHED AND IF BACKING UP IT WILL NOT TURN OFF. THE DOORS WILL NOT LOCK WHEN INSIDE DUE TO THE DOOR AJAR. ISSUE 2: THIS HAS BEEN AN ONGOING ISSUE- THE AIR BAG LIGHT WILL COME ON MY CAR AFTER DRIVING FOR 20 MINUTES. THIS ONE IS CONCERNING TO ME BECAUSE NO ONE SEEMS TO KNOW WHY IT DOES IT. I HAVE CONTACTED FORD AND THEY SAY TO BRING TO LOCAL DEALER. LOCAL DEALER TELLS ME IT IS BECAUSE I HAVE WEIGHT ON THE PASSENGER SEAT - THIS ORANGE LIGHT WILL COME ON EVEN WHEN I DO NOT HAVE ANYTHING ON THE PASSENGER SEAT OR EVEN WHEN THE SEAT BELT ON THE PASSENGER SEAT IS BUCKLED. I AM SCARED THAT MY AIRBAGS DO NOT WORK WHEN THAT IS LIT-- LUCKILY I HAVE NOT BEEN IN AN ACCIDENT YET TO FIND OUT. BUT THEY DO NOT WANT TO FIGURE OUT THE ISSUE WITHOUT CHARGING ME AN ARM AND LEG TO LOOK INTO IT TO DIAGNOSE TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765338September 20, 2015
ELECTRICAL SYSTEM
THE DRIVER'S SIDE DOOR AJAR LIGHT CAME ON AND WOULDN'T TURN OFF EVEN WHEN THE DOOR WAS CLOSED PROPERTY, I TOOK TO THE DEALERSHIP AND THEY TOLD ME THAT IT WAS A KNOWN ISSUE. THEY REPLACED THE SOMETHING ELECTRICAL IN THE DRIVER'S DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764597September 17, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD EDGE. AFTER CLOSING THE FRONT DRIVER SIDE DOOR, THE DOOR AJAR SENSOR ILLUMINATED WHEN THE DOOR WAS SECURED. DURING THE FAILURE, THE INTERIOR LIGHTS REMAINED ON WHILE DRIVING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763796September 15, 2015
POWER TRAIN
WHILE DRIVING AT HIGHWAY SPEEDS, A "AWD OFF" MESSAGE APPEARS IN THE MESSAGE CENTER, ACCOMPANIED BY A WRENCH ICON INDICATING A POWERTRAIN MALFUNCTION. THE ENGINE SPEED DROPS TO A ROUGH IDLE WHICH IS NOT AFFECTED BY THE ACCELERATOR PEDAL. THE CAR THEN COASTS TO A STOP. THERE IS NO LOSS OF POWER STEERING OR POWER BRAKES. TURNING OFF AND RESTARTING THE VEHICLE CLEARS THE ERROR AND MAKES THE CAR OPERABLE AGAIN. THIS ISSUE OCCURRED ON 9/11/2015 & 9/14/2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764001September 15, 2015
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
ON SEVERAL OCCASIONS THE VEHICLE LOST ALL ACCELERATION AND POWER TO THE ENGINE. YELLOW WRENCH SHOWED THERE WAS A WARNING, AND CHECK ENGINE LIGHT FLASHED, BUT UPON TURNING OFF THE CAR (THE MAIN ELECTRONICS IE:RADIO/AC STILL WORKED) AND RESTARTING IT RESUMED "NORMAL" FUNCTIONS AND DRIVING. WE HAD SEVERAL TIMES THIS HAPPENED TO US. ALL OF THE OCCURRENCES HAPPENED IN THE MIDDLE OF ACCELERATING AND AT DIFFERENT SPEEDS. TWO WERE ON RESIDENTIAL ROADS, ONE WAS IN A BUSY INTERSECTION, AND ONE (THE WORST) WAS ON THE FREEWAY 3 LANES OVER FROM THE RIGHT SHOULDER GOING WITH THE FLOW OF TRAFFIC AT 70MPH. THE DEALERSHIP WAS UNSUCCESSFUL N ASSISTING WITH THE PROBLEM BECAUSE WITHOUT A CHECK ENGINE LIGHT THEY WERE UNABLE TO DIAGNOSE THE PROBLEM. BUT OUR LATEST INCIDENT, ON SEPTEMBER 11TH, 2015 (THIS TIME THE WRENCH AND AWD OFF FLASHED), THE CHECK ENGINE LIGHT STAYED ON AND IT WAS DIAGNOSED AS A BAD THROTTLE BODY. THIS IS MORE THAN DANGEROUS IT IS A RUSSIAN ROULETTE OF WHETHER THE CAR WILL WORK OR NOT. PLEASE TAKE THIS SITUATION SERIOUSLY, THERE ARE MANY OTHER PEOPLE HTTP://M.CARCOMPLAINTS.COM/FORD/EDGE/2011/ENGINE/ENGINE.SHTML COMPLAINING ABOUT THE SAME YEAR AND MODEL AS MY CAR, HAVING THE SAME EXACT ISSUE. THIS SHOULD BE PUT ON RECALL IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763736September 14, 2015
ELECTRICAL SYSTEM
WHILE DRIVING SEVERAL TIMES, THE CAR WOULD STALL OUT. THE AWD AND WRENCH LIGHT WOULD COME ON. UNABLE TO ACCELERATE OR DRIVE ANY FURTHER. I WAS ALMOST HIT BY OTHER VEHICLES TWICE TRYING TO COAST TO THE SIDE OF THE ROAD. TOOK IT TO A FORD DEALERSHIP OUT OF TOWN AND WAS FOUND TO HAVE A DEFAULTED THROTTLE BODY. HAVE NOTICED THE SAME COMPLAINTS ABOUT THIS PROBLEM ONLINE. THINKING THERE SHOULD BE A RECALL ON THIS PART BEFORE SOMEBODY GETS SERIOUSLY HURT. IT COST ME 647.57 TO HAVE THIS FIXED PLUS TRAVELING EXPENSES TO PICK UP MY CAR AND RENT A CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763752September 14, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A MESSAGE SAYING 'DRIVER DOOR AJAR' APPEARS ON THE CONSOLE EVEN WHEN THE DOOR IS TIGHTLY SHUT. IF I TRY TO LOCK THE DOORS THE CAR WOULD JUST UNLOCK ALL DOORS EVEN WHILE I'M DRIVING. THIS IS VERY DANGEROUS ESPECIALLY FOR SOMEONE LIKE ME WHO DRIVES MY KIDS TO THE DAYCARE AND SCHOOL EVERYDAY. AT NIGHTTIME, THE INTERNAL LIGHTS WOULD ALSO NOT TURN OFF BECAUSE THE CAR THINKS THAT ONE OF THE DOORS IS OPEN. NOT ONLY IS IT DRAINING THE BATTERY, IT IS ALSO BASICALLY BROADCASTING TO EVERYONE THAT THE CAR IS OPEN. I HAVE HAD THIS PROBLEM OCCUR ON THE CAR IN ALMOST EVERY YEAR I OWNED IT (4 YEARS). IT HAS BEEN TO THE DEALERSHIP A NUMBER OF TIMES. THEY FIX IT BUT IT KEEPS COMING BACK PARTICULARLY IN THE SUMMER TIME. I FEEL LIKE IT SHOULD BE RECALLED AND I HAVE RAISED THE ISSUE WITH THE DEALERSHIP AND ALL I HEAR IS 'OH THAT IS A VERY COMMON PROBLEM' BUT IT DOESN'T SEEM LIKE THEY ARE WORKING ON PROVIDING A MORE PERMANENT FIX. THEY NEED TO REALIZE HOW UNSAFE DRIVING WITH ALL DOORS UNLOCKED IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763532September 14, 2015
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED AND THE WRENCH INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART; HOWEVER, THE FAILURE RECURRED APPROXIMATELY 10 MILES DOWN THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763277September 12, 2015
ELECTRICAL SYSTEM
DOOR AJAR LIGHT (DRIVERS DOOR) AND INTERIOR LIGHT STAY ON, REPEATED CLOSING SOMETIMES SHUTS OFF LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762970September 10, 2015
STEERING, ENGINE, EXTERIOR LIGHTING
ON 9/9 I LEFT ORANGE BEACH AL TO DRIVE HOME TO JONESBORO AR WITH MY 2011 FORD EDGE - IT QUIT ON ME AT LEAST 45 TIMES. I WENT TO 2 FORD DEALERS, ONE MECHANIC ON THE ROAD. FIRST FORD DEALER HAD NO CLUE HOW TO FIX IT AND TOLD ME TO LEAVE 3 OR 4 DAYS. NEXT FORD DEALER WANTED 1500.00 4 HOURS AND MAYBE MORE. SO I KEPT DRIVING SINCE PART COSTS 184.00. WHEN DRIVING THE CAR JUST SHUTS OFF. NO POWER STEERING, NOW BRAKES NO NOTHING. IF I COULD I GOT TO THE SIDE OF THE ROAD AND TURNED ON MY FLASHERS. I WAITED A FEW MINUTES AND CRANKED IT BACK UP. SEVERAL TIMES ON THE ONE LANE ROAD HEADED INTO HATTIESBURG I ALMOST GOT REAR ENDED BY 18 WHEELERS AND NO SIDE AREA TO PULL OVER - MY CAR JUST QUIT - STOPPED AND I STOPPED. I GOT TO JACKSON 6 LANE ROAD 5:00 P.M RUSH HOUR AND MY CAR QUIT 6 TIMES AND I ALMOST GOT HIT THERE SEVERAL TIMES. MY WRENCH ICON COMES ON, MY OIL LIGHT CAME ON, MY ENGINE LIGHT IS ON NOW ALSO. THE CAR ABRUPTLY STOPS - THIS IS VERY DANGEROUS - MY HUSBAND GOT A CAR HAULER AND HEADED TOWARD ME AND MET ME OUT OF JACKSON. ONCE, IT STOPPED TO ABRUPTLY THAT MY DOGS HIT THE DASHBOARD IN THE FRONT SEAT AND WERE SO SCARED. THEY WERE IN THE BACKSEAT. I HAVE GRANDCHILDREN THAT RIDE WITH ME - SO CAN YOU IMAGINE THE ISSUES THAT COULD HAPPEN WHEN THIS CAR JUST SHUTS OFF. THIS IS A SEVERE PROBLEM THAT FORD NEEDS TO ADDRESS THIS AND SO DOES SAFERCAR.GOV. I CALLED FORD TODAY AND THEY ALL BUT LAUGHED AT ME AND SAID I NEEDED TO GET A NEW THROTTLE BODY INSTALLED AND PAY FOR IT THAT THE 2011 FORD EDGE WAS NOT INCLUDED IN THE CONSUMER SATISFACTION PROGRAM 13N03 THAT I FOUND ON A WEBSITE. THIS IS A VERY DANGEROUS PROBLEM THAT FORD NEEDS TO ADDRESS IMMEDIATELY. I COULD HAVE DIED YESTERDAY TRYING TO GET HOME - DID FORD CARE NO - THEY WILL WHEN SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge