Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10913620October 4, 2016
ELECTRICAL SYSTEM
I AM UNABLE TO LOCK MY DOORS, WHEN I PRESS THE DOOR LOCK, IT AUTOMATICALLY UNLOCKS THEM, (THIS WILL OCCUR WHILE SATIONARY OR MOVING) DOME AND OUTDOOR MIRROR LIGHTS STAY ON WHILE PARKED IN GARAGE OR OFFICE LOT. DASH INDICATOR DOOR AJAR IS CONSTANT. LEFT VEHICLE AT AIRPORT PARKING LOT DURING A 10 DAY VACATION TO RETURN TO A DEAD BATTERY, ON SITE SECURITY / VEHICLE ASSISTANCE TEAM SAYS THEY SAW DOME LIGHT ON DURING ROUTINE SECURITY ROUNDS...MY WIFE WILL NOT RIDE IN THE VEHICLE DUE TO OBVIOUS SECURITY RISK. THIS IS SO FRUSTRATING, WHEN I ASK THE DEALER TO ADDRESS THIS I WAS TOLD IT WOULD COST $400 DOLLARS !!! WE OPTED TO BUY AMERICAN DURING OUR COUNTRIES ECONOMIC TROUBLES, WE HAVE A 2010 FORD FUSION AND A 2011 FORD EDGE. THIS HAS BEEN A DISAPPOINTING EXPERIENCE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913636October 4, 2016
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR AJAR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND FAILED TO TURN OFF. AS A RESULT, THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS NOT ABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 53,000. UPDATED 01/06/2017*CT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913763October 4, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
DRIVER DOOR AJAR STAYED ON....INTERIOR LIGHTS STAYED ON....DOORS WOULD NOT STAY LOCKED....HIGH BEAMS WOULD NOT TURN OFF. COULD NOT DRIVE MY VEHICLE AT NIGHT. ALL SAFETY CONCERNS. I JUST PAID FORD MOTOR COMPANY FOR NEW SWITCH ASSEMBLY AND DOOR LATCH ASSEMBLY AND LABOR. TOTAL COST WAS 833.19 FOR PARTS AND LABOR. WHEN I TOOK MY CAR IN I MENTIONED TO THE DEALER THAT I HAD SEEN NUMEROUS COMPLAINTS ONLINE WITH THE SAME ISSUE. THEY DIDN'T CARE AT ALL. I HAD NO CHOICE BUT TO PAY TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913772October 4, 2016
ELECTRICAL SYSTEM
BACK UP CAMERA NO LONGER FUNCTIONAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913814October 4, 2016
ELECTRICAL SYSTEM
DRIVER'S DOOR ALWAYS INDICATES IT IS AJAR, EVEN WHEN CLOSED. THIS PREVENTS INTERIOR LIGHTS FROM GOING OUT UNTIL VEHICLE REACHES SPEED. THIS MAKES IT DIFFICULT TO SEE AT NIGHT. THERE IS NO MANUAL WAY TO TURN THE LIGHTS OFF. I WAS FORCED TO BACK INTO THE ROAD BLIND ONE NIGHT - WITH A TRAILER - BECAUSE I COULD NOT SEE OUT OF THE CAR. IT ALSO WILL NOT LET YOU LOCK THE DOORS WHILE DRIVING AND DRAINS THE BATTERY WHEN YOU TURN THE VEHICLE OFF. I HAD THIS REPAIRED AT MY EXPENSE AT A FORD DEALERSHIP BUT THE PROBLEM RETURNED 4 MONTHS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913862October 4, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
DOOR AJAR LIGHTS STAYING ON AND WILL NOT GO OFF WHEN DOOR IS CLOSED! THEY GO ON AND OFF WHILE DRIVING DOWN THE ROAD. CAN'T LOCK THE DOORS, ALARM WILL NOT SET, INTERIOR LIGHTS STAY ON AND RUN BATTERY DOWN CONSTANTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911177October 3, 2016
STRUCTURE:BODY
THE DRIVERS DOOR DOOR AJAR LIGHT STAYS WAS STAYING ON AT ALL TIMES WITH THE DOOR SHUT. HAD TO REPLACE THE DOOR LATCH ASSEMBLY TO MAKE THE ISSUE GO AWAY. POTENTIALLY A SERIOUS SAFETY ISSUE IF THE DOOR LATCH IS MALFUNCTIONING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911173October 3, 2016
ENGINE
WHILE DRIVING 70 MPH ON THE FREEWAY THE ENGINE SUDDENLY COMPLETELY LOST POWER WITH NO WARNING WHAT SO EVER. LUCKILY WE WERE ABLE TO SAFELY PULL TO THE SIDE OF THE ROAD. THIS ISSUE COULD HAVE ENDED VERY BADLY IF THERE WAS MORE TRAFFIC AT THE TIME IT HAPPENED. AFTER SEARING THE FORMUMS MANY OTHER EDGE OWNERS HAVE REPORTED THIS SAME ISSUE. THE THROTTLE BODY APPEARS TO BE THE FAULTY PART THAT CAUSES THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911228October 3, 2016
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT AN UNKNOWN SPEED, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE PARKING AND CABIN LIGHTS REMAINED ILLUMINATED INDEFINITELY. AS A RESULT, THE BATTERY DIED. THE CONTACT TOOK THE VEHICLE TO A DEALER WHERE THE FAILURE WAS REMEDIED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911256October 3, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
VEHICLE LEFT REAR DOOR INDICATOR WAS 'DOOR AJAR" . DOOR LOCKS WOULD NOR LOCK DOOR AND DOME LIGHT WOULD NOT GO OUT - THIS DEPLETED THE BATTERY. LEFT REAR DOOR LATCH REPLACED UNDER EXTENDED WARRANTY WITH $100.00 DEDUCTIBLE. BATTERY WAS ONLY 2 YEARS OLD AND BATTERY WAS REPLACED UNDER BATTERY WARRANTY. ALL WORK DONE AT FORD DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911330October 3, 2016
EXTERIOR LIGHTING
THE DOOR AGAR WARNING AND DOME LIGHTS STAY ON AND I AM NOT SURE THE DOOR IS SHUT. THE WARNING INDICATOR AND DOME LIGHT STAY ON MAKING IT DIFFICULT AT NIGHT TO DRIVE SAFELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911386October 3, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE DOOR AJAR ERROR APPEARS ON THE DASH, EVEN WHEN THE DOOR IS FULLY CLOSED. THE ALARM CANNOT BE PROPERLY ACTIVATED BECAUSE OF THIS. THE DOOR WAS NOT HIT IN AN ACCIDENT, IT JUST DEVELOPED ONE DAY INTERMITTENTLY AND IS NOW CONSTANT. I AM HAVING TO REPLACE THE DOOR LATCH TO RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910136September 28, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE 'DOOR AJAR' WARNING LIGHT ON MY 2011 EDGE PERIODICALLY COMES ON AND STAYS ON. THE WARNING INDICATES THAT VARIOUS DOORS ARE OPEN. SOMETIMES IT'S THE DRIVER DOOR; OTHER TIMES IT'S THE LEFT PASSENGER DOOR OR THE BACK GATE. EACH TIME THE DOORS WERE CLOSED PROPERLY, HOWEVER THE SENSOR THINKS THAT THE DOORS ARE OPEN. THIS MALFUNCTION CAUSES THE INTERIOR DOME LIGHTS AND THE EXTERIOR LIGHTS ON THE SIDE MIRRORS TO REMAIN ON, WHICH DRAINS THE BATTERY. ORIGINALLY, I THOUGHT THIS ISSUE WAS A PROBLEM SPECIFIC TO MY VEHICLE. HOWEVER, IN AN ATTEMPT TO UNDERSTAND THE PROBLEM, I CONDUCTED AN INTERNET SEARCH AND DISCOVERED THAT THE 'DOOR AJAR' WARNING IS A COMMON AND WELL KNOWN PROBLEM WITH FORD PRODUCTS INCLUDING THE EDGE. THIS PROBLEM IS NOT A RESULT OF USE OR WEAR AND TEAR OF THE VEHICLE; IT CLEARLY IS A MECHANICAL /ENGINEERING FLAW WITH THE VEHICLE. I FEEL THAT THIS SITUATION IS A SAFETY ISSUES AND SHOULD BE CORRECTED BY FORD MOTOR COMPANY. ON SEPTEMBER 19, 2016, I SENT AN EMAIL TO THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER (CRC), EXPLAINING THE PROBLEM AND SEEKING HELP. I WAS ASSIGNED A CASE NUMBER (CAS-10612005-P1F4G7) AND WAS TOLD TO CONTACT A LOCAL DEALER TO DIAGNOSIS THE PROBLEM. ON SEPTEMBER 27, 2016, A SERVICE DEPARTMENT REPRESENTATIVE FROM BEAU TOWNSEND FORD INFORMED ME THAT THE PROBLEM WAS WITH THE DOOR LATCH AND THE COST TO REPAIR IS APPROXIMATELY $385.00 PER LATCH. HE ALSO INFORMED ME THAT FORD MOTOR COMPANY WOULD NOT PAY FOR THE REPAIR.NEXT, I CALLED THE CRC TO APPEAL THE DECISION.I WAS TOLD THAT THE PROBLEM WAS NOT A RECALL ITEM AND THAT FORD WOULD NOT REPAIR THE VEHICLE. I WAS ALSO TOLD THAT I HAD NO FURTHER RECOURSE REGARDING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910022September 27, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER. THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE POWER TRAIN FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910104September 27, 2016
UNKNOWN OR OTHER
THE DOORS ALWAYS SHOW AJAR. THE DEALER HAS WORKED ON OUR CAR AT LEAST 3 TIMES NOW IT'S OUT OF WARRANTY AND THEY WANT TO CHARGE US TO FIX IT. THE IS A SAFETY HAZARD AND IT RUINS THE BATTERY. MY DAUGHTER DRIVES THIS CAR AND THE LIGHT WON'T GO OFF UNTIL YOU GET MOVING DOWN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909818September 26, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DOOR AJAR LIGHT STAYS ON, ACTS AS IF DRIVERS DOOR ISN'T CLOSED. ALSO PREVENTS US FROM LOCKING VEHICLE UP WHEN WE LEAVE IT. STARTED WITH ONLY DRIVER DOOR. NOW IS REAR DRIVERS SIDE DOOR ALSO. CONCERNED ABOUT SAFETY OF FAMILY AND OUR VALUABLES WITH THIS ISSUE THAT SHOULDN'T BE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909845September 26, 2016
ELECTRONIC STABILITY CONTROL (ESC)
DOOR AJAR LIGHTS REMAINS ON. DOOR AJAR LIGHT COMES ON WHEN THE DOOR IS NOT OPENED, ALARM SOUNDS MULTIPLE TIMES PER DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909595September 26, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FOR THE PAST FEW MONTHS I HAVE BEEN HAVING A DOOR AJAR ISSUE WITH MY DRIVER'S SIDE DOOR EVEN THOUGH MY DOOR IS COMPLETELY CLOSED AND THE INTERIOR LIGHT STAYS ON RUNNING MY BATTERY DOWN. DO THEY HAVE A RECALL REGARDING THIS ISSUE AS I SHOULD NOT BE RESPONSIBLE FOR REPLACING A FAULTY ELECTRICAL SYSTEM THAT ALREADY HAS FUEL PROBLEMS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908865September 23, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, A CLUNKING NOISE WAS HEARD COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE STRUTS FAILED AND NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909396September 23, 2016
UNKNOWN OR OTHER
I HAVE A LOUD POPPING NOISE WHEN I TURN TO THE LEFT. WHEN I PULL INTO A PARKING STALL AND WHEN I BACK OUT AND U TURNS.ITS BEEN TO TWO DIFFERANT SHOPS. ONE SHOP REPLACED THE STRUT, STRUT TOWER BARRING ,LOWER A ARM,AXEL,STRUT MOUNT,AND THE POWER STEERING.THE NOISE IS STILL THERE.THE NEXT SHOP REPLACES THE RACK AND PINION AND ITS STILL THERE. ITHY SAID IT IS A BREAK IN THE BODY WELD SOME WERE BUT THY DONT KNOW WERE. I CALLED FORD MOTOR COMPANY AND SPOK WITH A GENTELMAN NAMED MARK BUT HE WAS OF NO HELP TO ME. I TOOL THE VEHICLE TO A AUTOBODY SHOP BUT THY COULD NOT FIGUER IT OUT EITHER. IF THERE IS A BREAK IN THE WELD ITS IS A UNSAFE CAR TO DRIVE. MARK FROM FORD MOTER COMPANY WILL NOT RETURN MY PHONE CALLS TO TRY AND HELP ME RESOLVE THE ISSUE.ITS BEEN TWO MONTHS I HAVE BEEN DEALING WITH THIS AND I CANT GET NO HELP THE ONE TIME I SPOK WITH MARK FROM FORD HE WAS SAYING IF THE CAR CANT BE FIXED HE WOULD TAKE THE STEPS TO GET ME OUT OF THE CAR AND INTO SOMETHING ELSE BUT LIKE I SAID I HAVE YET TO SEEP WITH HIM.IM TO THE PIONT THAT IF WE CANT GET THIS RESOLVED IM GOING TO GET A LAWER .IN THE WHOLE PROSSES IM PAYING FOR A VEHICLE I DONT WANT RO PUT MY KIDS IN LET ALONE DRIVE IT NOT KNOWING IF SOMETHING WILL HAPPEN SO PLEAS HELP ME IN ANY WAY POSSABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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