Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#767659September 24, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE PLASTIC INTAKE MANIFOLD ON THESE 4.6L ENGINES CRACK CAUSING LOST COOLANT. FORD MOTOR COMPANY REPLACES THEM UP TO 6 OR 7 YEARS ON T-BIRDS, MUSTANGS, AND POLICE CARS AND TAXI'S. NOT REGULAR CROWN VICS, GRAND MARQUE'S AND TOWN CARS. WHY. THE REPLACEMENT YOU BUY IS INPROVED WITH ALUMINUM COOLING SYSTEM PASSAGES. THE REPLACEMENT EVEN GIVES A PICTURE OF WHERE TO LOOK FOR THE KNOWN DEFECT, YET FORD REFUSES TO HONOR THERE MISTAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019250September 24, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
CONSUMER STATES WHILE DRIVING 50MPH THE INTAKE MANIFOLD FAILED.*JB CONSUMER STATED THAT SUDDEN FAILURE OF INTAKE MANIFOLD CAUSED THE VEHICLE TO OVERHEAT. THE INTAKE MANIFOLD WAS ON RECALL, BUT THE MANUFACTURER REFUSED TO HONOR THE RECALL. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767594September 23, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I WROTE TO THE FORD CUSTOMER SERVICE DEPARTMENT. THEY CALLED ME AND SAID THAT SINCE THEY DID NOT ISSUE A RECALL NOTICE FOR MY CAR, THEY WOULD NOT REIMBURSE ME FOR THE REPAIRS. I CHECKED WITH MY DEALER AND THEIR SERVICE DEPARTMENT FOUND THAT FORD HAD MADE SELECTIVE RECALLS OF CROWN VICTORIAS, COUGARS, & MUSTANGS THAT ALL HAD THIS SAME PROBLEM. MY CAR HAD A DEFECTIVE PART (NON-MOVING) AND BLEW OUT FROM NORMAL HEAT AND PRESSURE. FORD SHOULD PAY FOR THIS REPAIR. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019213September 23, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
CONSUMER STATES WHILE DRIVING 50MPH THE INTAKE MANIFOLD CRACKED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767356September 18, 2002
STEERING:RACK AND PINION
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018903September 17, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING VEHICLE CAUGHT ON FIRE FROM PLASTIC MANIFOLD, AND ENGINE SHUT DOWN.. DEALER HAS BEEN NOTIFIED. ANY ADDITIONAL INFORMATION FEEL FREE TO ADD. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#767325September 17, 2002
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
FIRST OF ALL I AM NOT SURE OF THE MONTH WE BOUGHT THE CAR BUT IT WAS IN 1996. THIS IS WHAT HAPPENED.MY DAUGHTER WAS OVER AT THE OREGON COAST AND HAD JUST PULLED OUT OF A PARKING LOT WHEN THE LEFT FRONT LOWER BALL JOINT CAME APART AND THE FRONT WHEEL COLLAPSED INWARD. LUCKILY NO ONE WAS INJURED AND THERE WAS NO BODY DAMAGED. I CALLED THE DEALERSHIP TO FIND OUT IF THERE WAS A RECALL NOTICE FOR THE VEHICLE. THEY SAID THAT THERE WAS NOT. ON YOUR WEB SITE I FOUND TWO (2) RECALLS SUMMARYS: NHTSA CAMPAIGN ID NUMBERS : 98V322000 AND 96V135000. THESE DEAL WITH THE LOWER CONTROL ARM BALL JOINTS AND THE PITMAN ARMS ON THE 1995 FORD CROWN VICTORIA. I ASKED THE DEALERS IN NEWPORT, OR. AND JUNCTION CITY, OR AND THEY CLAIMED NO KNOWLEDGE OF EITHER ONE. IN ADDITION I WAS GIVEN AN NUMBER FOR THE MAIN CUSTOMER SERVICE OFFICE FOR FORD BACK EAST. THEY DIDN'T ACKNOWLEDGE THE RECALLS EITHER. BOTH DEALERS I TALKED TO SUGGESTED REPLACING ALL FOUR OF THE BALL JOINTS (UPPER AND LOWER) WHICH I DID. IT COST $561.63. I HAD A TOWING BILL OF $142.00 AND A CAB BILL OF $57.75. I ASKED THE DEALER TO BE REIMBURSED AT LEAST OF THE REPAIR AND TOWING BILLS. THEY REFUSED. IF MY DAUGHTER HAD BEEN DRIVING ALONG AT 55 MPH AND THE BALL JOINT CAME APART SHE COULD HAVE BEEN KILLED. IF I HAD BEEN DRIVING THE CAR AND IT CAME APART, I COULD HAVE BEEN KILLED. I HAVE TALKED TO SEVERAL MECHANICS AND THEY CLAIM THAT THIS SHOULDN'T HAVE HAPPENED GIVEN THE YEAR OF THE CAR AND MILES DRIVEN. I FEEL THAT FORD MOTOR COMPANY SHOULD PAY THE REPAIR BILL AT LEAST. IF THIS HAPPENED TO ME, IT COULD HAPPEN TO OTHER OWNERS OF THE 1995 CROWN VICTORIA'S, AND IT SEEMS TO HAVE ALREADY SINCE YOU HAVE RECALLS SUMMARYS CONCERNING THEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767119September 13, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE PLASTIC COOLANT CROSSOVER ON THE INTAKE MANIFOLD RUPTURED CAUSING MY WIFE TO MAKE AN EMERGENCY STOP ON THE SIDE OF THE HIGHWAY. MY MECHANIC TOLD ME THAT FORD WAS HAVING A LOT OF THESE TO FAIL. THE NEW MANIFOLD IS MADE WITH METAL ON THE WATER CROSSOVER, THE INSTRUCTIONS WITH THE NEW MANIFOLD EVEN TOLD THE MECHANICS WHERE TO LOOK FOR A COOLANT LEAK. THIS WAS A VERY EXPENSIVE REPAIR THAT I BELIEVE FORD MOTOR COMPANY SHOULD COVER AT LEAST PARTLY UNDER A RECALL. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767125September 13, 2002
STEERING:LINKAGES:TIE ROD ASSEMBLY
TIE-ROD ASSEMBLY WAS NOT PROPERLY LUBRICATED AND SEALED BY MANUFACTURED LEADING TO PREMATURE FAILURE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767018September 11, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I OWN A VEHICLE DRIVEN BY LAW ENFORCEMENT. TO DATE NOTHING HAS BEEN DONE FOR THE SINGLE OWNER. IS THIS SAYING WE ARE NOT GOING TO HAVE A SIMILAR CONDITION OCCUR?? ATTOURNY GENERAL SENT A LETTER TO THE FORD PEOPLE. AS YET NO DECISION HAS BEEN MADE. IS THE PUBLIC TO ASSUME THAT ANOTHER PERSON HAS TO LOSE LIFE IN ORDER FOR THIS PROBLEM TO BE RESOLVED.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#766964September 10, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
I WAS FORCED TO STAY AT A HOTEL OVERNIGHT UNTIL MONDAY AFTERNOON WHEN THE CAR WAS REPAIRED WITH A REPLACEMENT MANIFOLD MADE OF METAL BY FORD. THE HOTEL BILL CAME TO $220.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766896September 9, 2002
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
DEALER REFUSES TO INCLUDE THIS VEHICLE IN THE RECALL, NTHSA#98V322000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017914September 5, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
CONSUMER STATES THE VEHICLE OVERHEATED AND THERE WAS LOSS OF COOLANT WHILE DRIVING, DUE TO A CRACK IN THE INTAKE MANIFOLD. DEALER AND THE MANUFACTURER WERE NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766727September 5, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FORD MOTOR COMPANY WAS CONTACTED BY TOLL-FREE NUMBER.(NO SOLUTION GIVEN). NO SAFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766768September 5, 2002
VEHICLE SPEED CONTROL
CAR ALMOST GOT ME KILLED. THE THROTTLE WENT TO THE FLOOR AND WOULDN'T LET UP. TO KEEP FROM CRASHING INTO OTHERS WAS NEARLY IMPOSSIBLE. I HAD TO PUT THE CAR IN NEUTRAL AND RUIN THE TRANSMISSION BEFORE THE CAR WOULD STOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017812September 3, 2002
SUSPENSION:REAR
THE VEHICLE EXPERIENCED VIBRATIONS AND NOISE IN REAR NEAR THE DRIVESHAFT. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017699August 30, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
WHEN DRIVING ONLY AT LOW SPEED INTAKE MANIFOLD WILL OVERHEAT WITH NO WARNING, AND CONSUMER IS FORCED TO PULL OVER. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766404August 29, 2002
AIR BAGS:FRONTAL
VEHICLE USED IN POLICE TRAINING AT ACADEMY SETTING. DATE OF TRAINING, NIGHT, CERTIFIED INSTRUCTOR DEMONSTRATING PROCEDURE. RECRUIT IN PASSENGER FRONT SEAT, 2 RECRUITS IN BACK SEAT. ENTERED SKID PAN, WET, INTO 360 DEGREE UNDERSTEER SKID. AIR BAGS DEPLOYED. DRIVER'S WENT TO RIGHT AND PROPELLED REAR VIEW MIRROR WITH VELOCITY TO BACK SEAT BETWEEN RECRUITS. PASSENGER SIDE AIR BAG DEPLOYED DOWNWARD, STRIKING PASSENGER RECRUIT CAUSING GROIN PAIN. NO IMPACT OCCURRED.*AK
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#766293August 27, 2002
STRUCTURE:FRAME AND MEMBERS
UPPER A-ARM ATTACHES TO FRAME WITH 2 EACH STUDS AND IS SECURED WITH NUTS. A-ARM MOUNTING HAS LONG SLOTS TO ACCOMMODATE ADJUSTMENT OF THE CAMBER. NEW VEHICLE DELIVERED TO CUSTOMER WITH THE UPPER A-ARM MOUNTING NUTS BACKED OFF BY MORE THAN 1/2" ALLOWING THE CAMBER TO CHANGE DRAMATICALLY AS THE VEHICLE IS DRIVEN, THEREBY CREATING A SIGNIFICANT SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766220August 26, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
PLASTIC INTALE MANIFOLD WATER TUBES FAILED. CORY FORD BINGHAMTON, NY. PARTS DEPT RELATED THAT THIS IS A HIGH RATE FAILURE MODE. ON FORD & MERCURY "W" SETRIES ENGINES.RE-ENGINEERED REPLACEMENT MANIFOLD KIT COST APROX $500.00 KIT INCLUDES RE DESIGNED INTAKE MANIFOLD WITH ALUMINUM ENCAPSULATED TUBING , NEW GASKETS & NEW DESIGN ALTERNATOR BRACKET. TOTAL COST OF REPAIR OVER 1,000.00. THIS SHOULD BE A RECALL IT IS A DESIGN ERROR. IT IS NOT COVERED BY WARRANTY. WITH A HEART CONDITION I WAS FORTUNATE THAT THIS FAILURE DID NOT OCCUR IN A REMOTE AREA. THIS IS A FAILURE IS DIRECTLY RELATED TO AN INHERRANT DESIGN DEFICIENCY. ONE ONLY HAS TO COMPARE THE KIT TO THE OEM PART TO VERIFY THIS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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