Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#11525761June 7, 2023
STEERING
Steering wheel hard to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524630May 31, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2009 Ford Crown Victoria. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from underneath the vehicle. Upon inspection, it was discovered that the fuel tank straps had fractured, causing the fuel tank to become detach and drag on the ground. The fuel tank was temporarily reattached, and the vehicle was driven home. The contact later discovered that fuel had leaked from the fuel tank. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523122May 21, 2023
STEERING
Power steering went out when I was driving and barely avoided a collision. Light went out another time when I was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522491May 17, 2023
POWER TRAIN
The contact owns 2008 Ford Crown Victoria. The contact stated that the vehicle failed to reverse while the transmission was shifted into reverse(R). The vehicle was towed to an independent mechanic, who replaced the linkage. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519396April 28, 2023
STEERING
Vehicle is exhibiting stiff steering issues associated with steering column. Mechanic determined steering shaft requires replacement. This vehicle was already involved in a steering column recall several years ago however the problem appears to have returned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519486April 28, 2023
STEERING
I learned of recall on some models of crown victoria police interceptor. I own 3 such vehicles. Two were identified for recall, the third a 2011 however was not. This car has signs of steering issues very hard to turn the wheel at times. There is rust on the lower intermediate steering shaft and at the u joints of the shaft. When I took the other vehicles in for recall servicing I provided the vin # for the 2011 and was informed that there was no recall for it. I am hoping that the recall can be expanded to include this vehicle which is showing some signs of steering shaft issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518286April 21, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2003 Ford Crown Victoria. The contact stated that after starting the vehicle, the contact smelled an abnormal coolant odor. The contact inspected the vehicle and noticed there was corrosion and a crack near the intake and radiator hose. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the intake manifold needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517407April 17, 2023
STEERING
The contact owns a 2006 Ford Crown Victoria. The contact stated while driving 55 MPH, there were banging, clunking and abnormal sounds coming from the steering wheel. The contact veered to the side of the road. Upon inspecting the vehicle, the contact noticed that the steering shaft was loosened and there was significant play under the driver's side dash between the firewall. The contact was able to continue driving. The vehicle was taken to an independent mechanic, where the upper and lower steering shaft were replaced; however, the failure reoccurred while driving. The contact was able to pull into his parent's driveway. Upon inspecting the vehicle, the contact noticed that the steering column bushing had separated and there was significant play in the steering wheel. The contact stated that the steering wheel fractured and became completely loosened. The air bag warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The manufacturer was notified of the failure and informed the contact that the vehicle was previously repaired under Ford Service Campaign Number: 13S08; however, the contact stated that the dealer had failed to install the retainer to hold the steering column bearing in position. The vehicle was not repaired. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516043April 7, 2023
SUSPENSION
The contact owns a 1997 Ford Crown Victoria. The contact stated that while driving at an undisclosed speed, the steering wheel jerked, and the vehicle became difficult to maneuver. Additionally, the contact stated that the seat belt warning light was illuminated, and other unknown warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the lower ball joints failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510995March 9, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 1994 Ford Crown Victoria. The contact stated that while his brother was driving at an undisclosed speed, the brake pedal was depressed; however, the pedal became spongy. Additionally, the ABS warning light was illuminated. The contact inspected the vehicle and noticed a leak coming from the brake line. The contact related the failure to NHTSA Campaign Number: 94V152000 (Service Brakes, Hydraulic). The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 300,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500729January 8, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My 99 ford crown victoria lx has front end issues. I have had to replace the ball joints about 4 times every 2 to 3 months because the front end keeps dropping. I'm not sure if you guys know about this but I've spoken with our local Ford mechanic and a few friends who have crown Victoria's as well and said that it has been a big issue with them along with the electrical components for the turn signals
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488668October 10, 2022
ELECTRICAL SYSTEM
Safety Recall 19S35b Processor Lighting cont was done on 3/22/2021on my working part. The original module was working fine. Now the new light module is faulty. Dealership took out part and tested it. Determined that is was faulty causing my lights to fail. Dealership and Ford has denied covering a replacement of the failed part. It would seem that the part should be still covered since it is a part that was part of a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488095October 5, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2008 Ford Crown Victoria. The contact stated while driving 55 MPH in a dark area with the high beam headlights activated, the headlights became inoperable. There was no warning light illuminated. The contact stated that the low beam headlights were activated to continue driving. The vehicle was not taken to the dealer. The contact stated she replaced the headlights and the fuse but the failure continued. The manufacturer was not contacted. The failure mileage was 121,924.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485162September 19, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2005 Ford Crown Victoria. The contact stated that while operating the vehicle, the front headlights became inoperable creating a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer was notified of the failure and informed that the vehicle needed to be diagnosed. The contact was informed that the failure might not be related to NHTSA Campaign Number: 15V861000 (Exterior Lighting). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483992September 12, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Taillight failure and corner light failure likely caused by faulty wiring as mentioned in 2015 lcm recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480958August 24, 2022
STEERING
The contact owns a 2008 Ford Crown Victoria. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The contact inspected the steering column underneath the hood and noticed that the steering shaft was corroded. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 13V385000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476597July 29, 2022
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
The right front wheel hub broke at the weld when turning in a parking lot. The part is available for inspection. Had this happened at freeway speed, the right front wheel would have departed the vehicle. The safety hazards are obvious. I attempted to contact customer service and they did not reply.There was no warning sign and the part has not been inspected. I am not a welder. It appears this part had a bad weld from the start. I suspect it was welded by a machine and there may be more just like it from the same production run.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457782March 22, 2022
STEERING
The contact owns a 2007 Ford Crown Victoria. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn in either direction. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the steering column and rack and pinion were replaced. The contact noticed rust around the steering column. The contact stated that the failure was intermittent and occurred at various speeds. The contact was notified of a recall but was unaware of the Campaign number. The local dealer was contacted and the contact was informed that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA to file a complaint. The approximate failure mileage was 200,000. Vin was not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450920February 8, 2022
STEERING
I was informed by my mechanic that my steering column shaft needs to be replaced on my 2004 primary vehicle. Ford says they do not have a recall and will not cover the service. I have a recall for THE SAME ISSUE for my (not currently driving) 2005 Ford Crown Victoria Interceptor made in the SAME LOCATION (St. Thomas). 2005 Manufacturer Recall Number 13S08, NHTSA Recall Number 13V385000). The recall includes cars originally sold in NH (both of mine) and says: SEVERE CORROSION CAN SEIZE THE LOWER INTERMEDIATE SHAFT WHICH MAY CAUSE THE UPPER INTERMEDIATE SHAFT TO COLLAPSE AND THE STEERING COLUMN LOWER BEARING TO SEPARATE. Safety Risk: IF THE LOWER BEARING SEPARATES, THE VEHICLE MAY EXPERIENCE A LOSS OF STEERING, INCREASING THE RISK OF A CRASH. How can Ford say there is no issue when there is an active recall for it on model years 2005-2011? Have there been reported issues/crashes of 2004 cars with this defect? Is there anything I can do to have Ford cover this? Or are they not bothering because there probably aren't many 2004s still on the road? Is it possible to get Ford to provide the manufacturer lot/date codes of the defective steering parts? As my 2004 & 2005 were built in the same location, I would bet my 2004 was built with the same steering part manufacturer lot as my 2005- they probably don't turn out the volume of police Interceptors as commercial cars. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448585January 24, 2022
ENGINE
Driving down the roadway at 55 mph a spark plug in cylinder 2 blow out. The car started making a popping noise and started to lose power. After a while the car shut off. The car was able to restart and be driven home. Upon inspection by a mechanic they found the spark plug had came dislodged and shot out of the cylinder and caused damage to the cylinder head the ignition coil and fuel rail. A new Heli coil was installed. A year later while in Texas driving down the road around 35 mph car made a pop noise and shot a spark plug out of cylinder 5 cause the car to lose power and start smoking with a heavy smell of fuel. Car was stopped and inspected. Found a spark plug was blown out of cylinder 5 with damage to the ignition cylinder and fuel rail. repaired the heli coil and placed with new spark plug ignition coil and fuel rail. 2019 while driving down road at 75 mph vehicle makes a loud pop and starts to lose power. Upon inspection by mechanic find spark plug blown out of cylinder 1 with damaged ignition coil. Having mechanic is now replacing both cylinder heads on the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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