Ford C-Max Complaints

510 consumer complaints on file.

#11474531July 18, 2022
POWER TRAIN
The contact owned a 2015 Ford C-Max Energi. The contact stated upon parking and turning off the vehicle by a river, the vehicle later rolled away into the river. The vehicle was unoccupied. The contact was able to extract the vehicle out of the river with the assistance of professionals. The vehicle was towed to a tow lot where the vehicle was deemed a total loss. The dealer was notified of the failure but provided no assistance. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) which she associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473552July 12, 2022
POWER TRAIN
The contact owns a 2015 Ford C-Max. The contact stated while driving approximately 5 MPH, shifting from 1st to 2nd gear became difficult. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473603July 12, 2022
POWER TRAIN
Transmission failed at approximately 126,000 miles putting the car in to fail safe mode on the highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473402July 11, 2022
EQUIPMENT
The contact owns a 2015 Ford C-MAX. The contact stated that the red hazard light would intermittently appear on the charger cable while charging the vehicle. The contact changed the charging outlet; however, the failure returned overtime. Upon investigation, the contact discovered NHTSA Campaign Number: 18V592000 (Equipment) which she linked to the failure; however, the vehicle was not included in the recall. The dealer and the manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 10,000. The consumer stated the dealer plugged the charge chord to the vehicle and verified the red blinking light when vehicle is charging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472806July 7, 2022
POWER TRAIN
The contact owns a 2017 Ford C-Max. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the failure was experienced intermittently. Parts distribution disconnect. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472511July 6, 2022
EQUIPMENT, ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY
The contact owns a 2016 Ford C-Max Energi. The contact stated that while the vehicle was parked, the charging cord overheated and became inoperable. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 18V592000 (Equipment). The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472338July 5, 2022
STEERING
As I was driving I lost power steering and almost crashed the car. A red alert and sound on the dashboard told me “steering assist failure service vehicle”. Also the light on the dashboard for steering was illuminated. I was able to barely drive the car home (approx 3 miles). Took to my local mechanic and had the error code: u3000 49-08 Driving the car by my husband in our neighborhood resulted in the same problem including the warning sounds and message. He was able to restart the car and the steering was fine and was able to drive it back to its parking spot. Took the car to the Sheehy Ford dealer today and am being told it is a 3k repair to replace the rack and pinion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471976July 1, 2022
ELECTRICAL SYSTEM
The contact's father owns a 2016 Ford C-Max Energi. The contact stated that several electrical features including the horn, hazard lights, power locks, and power windows engaged independently while driving at various speeds. The contact also stated that on multiple occasions, all four windows had been lowered upon returning to the vehicle even though the vehicle was turned off. The dealer had been notified of the failure and the contact was given an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470003June 19, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
The backup camera image is intermittently reversed, or it sends an error message telling me to contact the dealership, or it simply displays a black screen and is it available for inspection upon request. My safety and the safety of others is put at risk, because it is nauseating and disorientating if I glance at the screen while trying to back up and it is easy to hit anyone or anything behind me as I back up as my brain tries to process the upsidedown image. The problem has been reproduced or confirmed by a dealer and an independent service center. The vehicle, or camera image has not been inspected by the manufacturer, police, or insurance representatives. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The car was parked for 2.5 weeks while I was on vacation and it first appeared on my first drive upon returning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469819June 17, 2022
ELECTRICAL SYSTEM
The contact owns a 2015 Ford C-Max Energi. The contact stated that the manufacturer label indicated that the vehicle was drivable for 22 miles when fully charged; however, the vehicle was only drivable for approximately 14 miles. Additionally, the contact stated that occasionally, the vehicle was only drivable for 8 miles. The dealer was notified of the failure and advised the contact that the failure was related to the tires. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469602June 16, 2022
SERVICE BRAKES, POWER TRAIN
While backing out of the driveway, the brakes failed. In an attempt to stop the car from continuing into on coming traffic, attempted to put the car in park. After moving the gearshift into park, the car continued to roll into on coming traffic. The C-Max struck another another car and continued to roll until it was stopped by a small retaining wall on the opposite side of the street.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11469605June 16, 2022
UNKNOWN OR OTHER
The inside door panels become loose. Doors affected are the driver's door and both rear passenger doors. When the panels come loose, it can make the doors impossible to open from the inside and outside door handles. Attempts have been made to correct this issue with new clips to attach the door panels with but the issue keeps happening. These door panels have been an issue since December 2017. It's a safety hazard if you have young children in the rear passenger seats who do not have the strength to push on the doors with either their feet or arms. In the case of an accident/fire they would be trapped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465579May 21, 2022
UNKNOWN OR OTHER
Im considering buying this car, does Ford still have an obligation to inspect and repair this car if there is a problem? The recall states is from Sept 2014, is there a time period in which they no longer have to honor doing the inspection and or repair if needed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457182March 17, 2022
UNKNOWN OR OTHER
The contact owns a 2013 Ford C-MAX Energi. The contact stated that while driving at various speeds, a message to Stop Safely was displayed. The contact stated that the vehicle would slow independently and lose motive power. The contact stated that the failure occurred approximately every 6-months. The contact stated that during the failure, the contact would pull over and restart the vehicle after a few minutes before resuming normal driving. The contact took her vehicle to the dealer and was informed that the mechanic was unable to duplicate the failure. The manufacturer was made aware of the failure and the contact was referred to the NHTSA for assistance. The failure mileage was 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455896March 9, 2022
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD
The contact owns a 2014 Ford C-MAX. The contact stated that while her vehicle was charging in her garage, the outlet and wires were burnt. The vehicle was driven to the dealer and was given a new charge cord .The contact stated that new cord had the same issue but a unknown warning light illuminated and melted the outlet again. The manufacture was notified. The failure mileage was 65,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11454426February 28, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera randomly works or doesn't work, or it will quit working midway thru using it. The screen will glitch out, or turn blue or gray or black, sometimes the camera image will be upside down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454351February 27, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Both this 2016 and my 2013 ford c-max hybrid have the backup cameras failing. Sometimes they work, and sometimes they have a black or blue screen than pops up and it says camera unavailable. I know there is a recent recall for other fords with backup camera issues, but the c-max sells much lower volumes so it is harder to get the same exact problem recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454274February 26, 2022
STEERING
I started my car & put in reverse the service power steering light came on & my steering wheel locked so I put it back in park turned the car off waited a moment & started it again the problem stopped. I then got online to troubleshoot & see that there is many complaints about this happening but it worse situations when they were actually driving & almost had an accident due to not being able to steer the vehicle. Now I'm scared it will happen when I'm driving next time. This is a life threatening problem & the fact that its a know issue should be fixed by ford at no charge or you will end up with class action lawsuits for putting peoples lives in danger !!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452397February 17, 2022
EQUIPMENT
The contact owns a 2013 Ford C-Max. The contact received a recall notification of NHTSA Campaign Number: 18V592000 (Equipment); however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452265February 16, 2022
ELECTRICAL SYSTEM
12 volt battery had been drained of all power and would not start. Bought new battery, same thing happened. Jump started several times. 3 batteries later, Ford said it was a cooling fan fuse. Radio and window worked sporadically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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