Ford C-Max Complaints

510 consumer complaints on file.

#11514772March 31, 2023
SUSPENSION, POWER TRAIN
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving 30 MPH, there was a grinding sound coming from underneath the vehicle; followed by the vehicle shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the front axle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there were no recalls for the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513341March 23, 2023
STEERING
I went to change lanes and all of a sudden the steering became difficult. I thought the car had lost power, but it was only the steering. The sudden loss came as a surprise and did cause me to loose control momentarily during the lane change. Shortly thereafter a warning light came on indicating the power steering needed to be serviced. I was able to arrive at my destination safely, but power steering was completely out. Upon restarting the car the problem went away. Returning home later that evening the problem returned about 5 miles into my trip. I returned home and shortly after brought the car to the auto parts store to see if there was a code on their scan tool. No codes, but this time when the car was started the warning light came on immediately and power steering has quit working 100% of the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511800March 14, 2023
POWER TRAIN
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated after contacting NHTSA, the dealer was able to locate the parts and repair the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510405March 6, 2023
ELECTRICAL SYSTEM, STEERING
Steering locks to the point that it can't turn. Happened while driving. Unknown cause. Warning light came on for driver to park. Issue unresolved and can no longer drive car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505555February 4, 2023
ELECTRICAL SYSTEM
Several times over the past 3 years, the 12 volt battery has been deeply drained while the car has been off/unused for ~3 days. (The problem has been described on your website: https://static.nhtsa.gov/odi/tsbs/2016/SB-10093862-2532.pdf.) This is a safety issue because there is a reasonable expectation of serviceability of a car, for emergencies or for returning to a safe place. Just as one depends on the reasonable reliability of devices like fire extinguishers, elevators, heart monitors, etc., so does one expect cars to be reasonably reliable. There is no advance warning that the battery will be drained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504562January 30, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
blue images on the rearview camera when trying to reverse. No accidents have happened from the blue-screen problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503463January 24, 2023
STEERING
Electric power steering assist failed. Started intermittent and cleared on restart of the vehicle. Now complete failure within 2 days of first alert. Spouse was going to drive the vehicle after the vehicle was parked overnight and when she started the vehicle the power steering was inactive and the warnings were displayed and audible. Warning and alarm to "Service Power Steering" is still active and cannot be cleared. We are currently traveling and will not be home for months and must drive the vehicle without power steering assist. My spouse cannot drive the vehicle with this malfunction. We have researched for solutions and have found that this is a common failure for 2014 Ford Cmax Hybrid and there is not a fix other than complete replacement of the Power Steering Motor and Rack Assembly. The safety and health of myself, passengers, other drivers, pedestrians, and even animals is the risk especially if this component(s) fails during active driving and it has according to social media posts and blogs. We have tried to have the vehicle diagnosed by dealerships, but they cannot get the vehicle in for service in any time frame that does not come with significant inconveniences and financial loss. Dealers will not order a part without first diagnosing the problem and cannot schedule an appointment any time soon. I contacted Ford Support directly and they confirmed that steering components have been recalled on 2014 Ford Cmax based on production dates, however, our Cmax was built outside of those parameters. We have logged case number: CAS40982963 with Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499581December 30, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2013 Ford C-Max Energi. The contact stated that while driving 60 MPH, the transmission inadvertently downshifted. The vehicle was taken to the dealer, where it was determined that the rear bearings needed to be replaced. The dealer replaced the rear bearings; however, the failure recurred. The vehicle was then taken to Sheehy Ford Lincoln of Gaithersburg (901 N Frederick Ave, Gaithersburg, MD 20879) where it was diagnosed with transmission failure. The contact related the failure to Technical Service Bulletin: 14B07. The manufacturer was notified of the failure but provided no assistance since the vehicle was out of warranty. The failure mileage was approximately 350,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498618December 22, 2022
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL:THROTTLE
The vehicle accelerate on its own accord, despite no foot or pressure to the accelerator, even going uphill and including after braking. For example, ona flat road, I stepped on the brakes and began to decelerate, I released the brake and the vehicle immediately began to accelerate forward at a high speed. I had to slam the brakes to prevent further movement. This is one of many instances, the most common of which is acceleration upwards of 10-15mph after the accelerator is released. It appears as if the accelerator remains pressed forward, I can feel the accelerator move back into place significantly later than when I remove my foot. I fear for my life and safety, and that of others. The vehicle is available upon request. I have not gone to a dealer or service center. The vehicle has not been inspected, but I have read similar reports online. There were no warning lamps or messages, but the issues began October 2022, and have increased in frequency since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497730December 16, 2022
ELECTRICAL SYSTEM
The contact owns a 2014 Ford C-Max. The contact stated that the rear liftgate was opening independently. The contact stated that upon investigating the failure, he noticed that the failure was related to the original key fob of the vehicle. The contact stated that the key fob button that engaged the liftgate was two times press button; however, the key fob would engage the liftgate unintendedly when the key fob button was in contact with any object or surface. There was no warning light illuminated. The contact was concerned that the failure could occur while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497421December 14, 2022
ENGINE AND ENGINE COOLING, VISIBILITY/WIPER, ELECTRICAL SYSTEM
The contact owns a 2013 Ford C-Max. The contact stated while driving approximately 70 MPH in the rain, the windshield wipers became inoperable, and the headlights inadvertently turned off. The contact stated that the horn would beep independently but failed to operate while depressed. Additionally, the heater and A/C unit became inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the local dealer where it was diagnosed and determined that the wiring harness needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle also failed to start. The contact had to jump start the vehicle on several occasions. The manufacturer was not contacted. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497005December 12, 2022
STEERING
Complete failure of the steering without any warning, Was not able to steer the car. The dealership diagnosed the cause is a failure of the steering Rack Pinion which needed to be replaced. I understand that the 2014 Ford C-Max has a recall on the Steering Rack Pinion, but for some reason my car was not included in this recall. It is obviously it should been included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496815December 9, 2022
SEAT BELTS
The contact owns a 2015 Ford C-MAX Hybrid. The contact stated that when she entered the vehicle, she noticed the rear passenger seat belt was not long enough to latch. No warning lights were illuminated. The vehicle was not yet taken to an independent mechanic or dealer for diagnosis and repairs. The manufacturer was made aware and advised to file a complaint with NHTSA. The approximate failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495302November 29, 2022
UNKNOWN OR OTHER
My vehicle fails to properly turn off after it has been put into park. As a result, I believe the regular battery is being drained at an alarming rate. If my vehicle sits overnight 8-10 hours, it is very likely that the battery will be dead and the car doors will not open. At first I thought it was just a manufacturer error with the batteries, but once I had purchased three batteries in less than 6 months. At this point, It seems to be an electrical draw issue that I am uncertain how to resolve as these cars are barely 10 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493088November 10, 2022
STEERING
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving approximately 30 MPH, the steering wheel locked up. The contact stated that it was difficult to turn the steering wheel. The contact received help from her passenger to pull off the road. The contact stopped and turned off and restarted the vehicle and the power steering functionality returned. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent. The contact stated that she had stopped driving the vehicle. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493138November 10, 2022
STEERING
I started the car and could not move the steering wheel without great great effort. “Power steering failure” notice appeared on dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492205November 4, 2022
UNKNOWN OR OTHER
I wanted to file a complaint about a recall notice. I received a notice that there was a safety recall on my car, the notice is dated July 2022. It states parts should be available by the fourth quarter of 2022 which is now. I just checked on the NHTSA website and it states there are parts available. I have yet to receive a notice to contact someone to get my car repaired. This recall involves the shifter. October 29th we were out running errands. I got back into my car, turned it on, and put it into drive and nothing happened when I put my foot on the gas. I tried reverse and the other drive positions and nothing. I had to turn my car off and then back on again and it finally went into drive. Since this recall involves the shifter, I am worried that my car might not shift into gear when I need it to. Am I able to just contact a ford dealership to get this repair done, or do I have to wait for the letter? Thank you for your help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491415October 29, 2022
STEERING
Steering warning light came on after driving away from home. Power Steering failed, no possible way to move steering wheel. Powered vehicle off. Next day, steering worked and took vehicle to Ford Dealer. Upon inspection by Dealer, the steering gear failed and needs to be replaced. Vehicle has less than 50,000 miles driven. In my opinion, this is a manufacturing issue that Ford needs to review and possibly recall. This could have been very serious had the failure occurred while I was driving the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491418October 29, 2022
SEAT BELTS
Folded down rear seat. Found both seatbelt (receiver) anchor bolts had not been attached to the nuts on the floor pan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491352October 28, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? I have a 2013 Ford C-Max SE that is having terrible white noise and static from the speakers. I see that this is common with the SYNC system and not limited to C-Max models How was your safety or the safety of others put at risk? I have not had a diagnostic run but I have seen so many listservs with the speaker issue. The car will be quiet and then blast static to the point of having to pull over to get the car over to get it to stop. It's so loud sometimes that it is hard to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? I am taking the car in on November 10th for an inspection. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I am taking the car in on November 10th for an inspection. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, this has gradually be increasing in severity over the last few months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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