Dodge Sprinter Complaints (2008)

92 consumer complaints on file.

#11655442April 18, 2025
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2008 Dodge Sprinter 2500. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle lost motive power. The contact stated that on one occasion, while driving 60 MPH, the vehicle lost motive power and decelerated to 40 MPH, almost causing a crash. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the EGR valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652459April 3, 2025
ELECTRICAL SYSTEM
We've had multiple issues with starting the vehicle. After number attempts to eradicate the issue, I Google searched the problems and found that the y connect harness from battery to alternator and starter had been remanufactured for improvement 3 times. I'm uncertain why this part did not have a recall for my vehicle. Mercedes manufacturer for our motor should be responsible for this issue since there have been so many reported issues with this part. Can you please evaluate the complaint and advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648837March 17, 2025
AIR BAGS
Dodge was not able to replace the passenger airbag. No dealers could replace it. I had the passenger airbag replaced by a Mercedes Sprinter dealership and was reimbursed by Dodge. The problem is they can not remove the recall from NHTSA. I still get email and mail telling me to replace the passenger airbag. I've called 4 times over 2 years. Each time they say they'll fix it. It still shows the recall is not complete. How can I remedy this? Dodge has been no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609863August 21, 2024
AIR BAGS
The recalls are for 2016-2015 airbags component. I had called every dodge dealership within my 50miles distance and mercedes benz and they dont have the part to perform the repair or they mention they have no space for the vehicle. There never been any accidents. Its just a recall from Mercedes/mopar
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559482December 11, 2023
AIR BAGS
I have a Mercedes Sprinter Van that has a Dodge Vin number and no one wants to provide the replacement of the Airbag in the vehicle. Mercedes says its a Dodge and the Dodge Dealership in Freehold said they can not work on it since it has a Mercedes Emblem on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546878September 27, 2023
SUSPENSION
The contact owns a 2008 Dodge Sprinter 2500. The contact stated that while self-inspecting the vehicle, he noticed that both rear axles were detached. The vehicle was taken to an independent mechanic, who informed the contact that both rear springs had a cracked eye on the rear axles. The vehicle was not repaired. The contact related the failure to the NTSA Campaign Number: 08V347000 (Suspension). The manufacturer was not made aware of the failure. The failure mileage was approximately 224,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501898January 15, 2023
AIR BAGS
I am reaching out for assistance in resolving a passenger air bag issue in my 2008 Dodge Sprinter RV (Case 84229129 for codes R49 and S14). Fiat/Chrysler(FCA) notified us of a recall associated with both the driver and passenger airbags in September, 2022. We took the vehicle to Bob Brady Chrysler in Decatur, IL for service at FCA’s recommendation. The driver side air bag was replaced without incident. After ten days, Bob Brady advised us they could not complete the repairs and would need to ‘open a Star case’ for escalation. I contacted FCA and was advised they would assist me in finding another dealer to fix the passenger air bag and opened case 84226749 within 5 days on opening the case. We went and picked up the vehicle. The paper work at the time of pick up clearly states, “…with codes present in the vehicle, there is the possibility that in the event of an accident, the airbags may not deploy.” FCA did not respond to the opened case and when we reached back out to them, we were advised the case was closed. Their records indicate both passenger and driver airbags have been repaired and are in working order. When I disputed this, FCA further advised I would need to readdress with Bob Brady as another dealer would not be available to complete the repairs. The SRS warning light remains on within the vehicle. I have attempted contact with Bob Brady’s service manager on several occasions without a response. I am reaching in with a request for assistance to help resolve the issue with the airbag repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473419July 11, 2022
AIR BAGS
2008 DODGE SPRINTER. CONSUMER WRITES IN REGARD TO PASSENGER SIDE AIRBAG SAFETY RECALL. THE COMSUMER STATED THE AIRBAG RECALL WAS COMPLETED, BUT IS STILL RECEIVING RECALL NOTICES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430652August 26, 2021
POWER TRAIN, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2008 Dodge Sprinter 3500. The contact stated while driving 65 MPH, the contact noticed that several unknown warning lights were illuminated and suddenly the vehicle failed to accelerate. The vehicle decelerated to 10 MPH with the accelerator pedal depressed to the floorboard. The contact pulled the vehicle into a parking lot, restarted the vehicle and the vehicle temporarily operated as designed before the failure recurred. The contact had the vehicle towed to a local dealer to be diagnosed. The mechanic was unable to duplicate the failure but retrieved a failure code for the ABS control module. The contact was informed that the ABS control module needed to be replaced. The ABS control module was replaced however, the failure code remained. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362691October 4, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THE ESP DASH LIGHT CAME ON WHILE LEAVING PARKING STALL, THE SPRINTER SHIFTED HARD DOWN TO FIRST AND WOULD NOT SHIFT. I TURNED THE VEHICLE OFF AND RESTARTED NOW THE VEHICLE WAS IN HIGH GEAR AND WOULD NOT SHIFT DRIVING ON CITY STREET. I DROVE A SHORT DISTANCE 1/2 MI. AND TURNED THE VEHICLE OFF, LET IT SIT FOR A MINUTE OR SO AND RESTARTED, THE VEHICLE DROVE FINE FOR A MILE OR SO THEN THE ESP DASH LIGHT CAME ON AGAIN, NO ISSUES WITH SHIFTING THIS TIME. THE NEXT DAY WHILE DRIVING ON A RESIDENTIAL STREET THE ESP LIGHT DID NOT COME ON FOR A 1/4 MILE WHEN IT DID THERE WAS NO SHIFTING ISSUE. I TURNED OFF THE VEHICLE AND RESTARTED AND THE LIGHT DID NOT COME BACK ON FOR SEVERAL MILES ON CITY STREETS AND ONE STOP AND RESTART AT FUEL STATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222013June 23, 2019
AIR BAGS
THE DODGE DEALER IN BELLEVUE WASHINGTON REFUSED TO PERFORM THE RECALL REPAIRS. THEY CLAIMED IT WAS BECAUSE THEY COULDN'T PUT THE VEHICLE ON THEIR LIFT, EVEN THOUGH AIRBAG REPLACEMENT DOESN'T REQUIRE THAT. THEY REFERRED ME TO SEATTLE MERCEDES, WHICH ALSO REFUSED TO DO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221561June 20, 2019
AIR BAGS
TAKATA RECALL. THE DRIVERS SIDE AIR BAG WAS REPLACED OCT 12 2017. IN 01/2018 I GET A RECALL FOR THE PASSENGER SIDE AIR BAG. I CALLED FREIGHTLINER BUT WAS TOLD THEY CAN NO LONGER REPLACED THE AIRBAG IN NEW YORK STATE AND THEY WOULD GET BACK TO ME. THEY NEVER DID. NY DMV SENT ME A NOTICE SO I CALLED FREIGHTLINER AND THEY SHOW NO RECALLS SAME AS YOUR WEBSITE. WHAT HAPPENED? HOW CAN I GET THE AIRBAG REPLACED NOW? *DT *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150329November 9, 2018
AIR BAGS
TAKATA RECALL I MADE 2 ATTEMPTS TO CONTACT WEST VALLEY DODGE IN CA IN WHICH DIDN'T GET A CALL BACK. I MADE APPT ON 11/9 AT SIMI DODGE IN CA. I TOLD THEM I HAD A DODGE SPRINTER ON A B CLASS RV. I WAS TOLD NO PROBLEM. WHEN I SHOWED UP FOR APPT THEY TOLD ME THEY COULDN'T DO IT BECAUSE OF TOOLS NEEDED. I LOOKED ON LINE AND NO SPECIAL TOOLS ARE NEEDED. AS I SUSPECTED THEY JUST DIDN'T WANT TO DO THE WORK. A COMPLETE WASTE OF MY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141588October 20, 2018
AIR BAGS
TAKATA RECALL WE HAVE EXPERIENCED A TOTAL OF 3 RECALLS ON THIS VEHICLE. THE FIRST RECALL WAS 2016 ON THE PASSENGER SIDE. THE SECOND RECALL IN 2017 ON THE DRIVERS SIDE. THE THIRD MOST IMPORTANTLY WAS A RECALL ON THE 2016 RECALL THE PASSENGER SIDE. FOR ALMOST 2 YEARS THE U.S. RECALL CENTER KEPT SENDING OUT WARNINGS BUT NEVER CLEARLY STATED IT WAS A RECALL ON A RECALL. AS CONSUMERS, WE WOULD CALL TO ASK QUESTIONS TO CLARIFY THIS.. ONLY TO HAVE THEM TAKE DOWN INVOICES AND DATES ON WHEN THE AIR BAGS WERE REPLACED AND PROMISING THIS WAS NOTED AND FULFILLED THEIR NEED TO SEND US A NOTICE. SOON AFTER, WE WOULD GET MORE NOTICES VIA MAIL AND ALSO PHONE MESSAGES. WE HAD 2 DIFFERENT CONFERENCE TELEPHONE CALLS WITH DODGE/RECALL CENTER/AND US, THE [XXX]'S... AND WERE TOLD THE PROBLEM WAS RESOLVED. HAVING SAID THAT IT WAS NOT. FINALLY A SMART SERVICE DEPT. MANAGER AT DODGE FOUND THE ERROR AND RECTIFIED IT. HE SAID. HERE IN LIES THE PROBLEM, YOU HAVE ANOTHER RECALL ON THE 2016 RECALL. REALLY? SINCE FIXING THIS, I HAVE NOTIFIED THE CALL CENTER, VIA PHONE TO BRING TO THEIR ATTENTION. I THINK IT NEEDS TO BE DOCUMENTED NOW. IT IS IMPARATIVE THAT WHEN IT IS A RECALL OF A PREVIOUS RECALL. SOMEONE NEEDS TO PAY ATTENTION. MANY CONSUMERS, LIKE WE ALMOST DID, WILL JUST IGNORE THESE SECOND NOTICES. WE THROW AWAY THE NOTICES BECAUSE WE ARE TOLD AND BELIEVE THIS IS ALREADY REPAIRED. IT WAS NOT. SO PLEASE, FOR YOUR OWN SAKE, MAKE ADJUSTMENTS TO THIS PROBLEM BEFORE YOU ARE ADDRESSING LIVES LOST DUE TO MISINFORMATION. RECALL ON PREVIOUS RECALLS ARE INDEED HAPPENING AND ARE VERY DANGEROUS IF LEFT UNANSWERED. YOU CAN THANK ME NOW OR JUST PAY FOR NEEDLESS DEATHS LATER. YOUR WELCOME. [XXX] VANCOUVER, WASHINGTON. [XXX] CALL ONLY IF YOU HAVE A TRUE, VALID QUESTION. IF NOT, NO NEED TO CALL AT ALL. HAVE A GOOD DAY. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132343September 30, 2018
WHEELS
VEHICLE IN MOTION. PROGRESSIVELY WORSE VIBRATION TO THE POINT OF REQUIRING A TOW. UPON INSPECTION AT EDDIE'S TRUCK REPAIR, RAPID CITY, SD FOUND INNER LEFT REAR ("DUAL") WHEEL BROKEN BETWEEN ALL HOLES AND SLOTS IN CENTER OF WHEEL. NO OBVIOUS CAUSE. NO DAMAGE TO WHEELS OR TIRES. ALL TIRES PROPERLY INFLATED. ALL LUG NUTS TIGHT, PROPERLY TORQUED. BREAKS APPEAR NEW -- NO RUST. EVIDENCE OF BROKEN SECTIONS RUBBING ON EACH OTHER, HAD THIS BEEN A SINGLE WHEEL (NOT DUALS) THIS FAILURE MIGHT HAVE RESULTED IN A CATASTROPHIC ACCIDENT. THE FACT THAT THE OUTER WHEEL AND TIRE WERE IN GOOD CONDITION ALLOWED US THE TIME TO PULL OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124679September 6, 2018
AIR BAGS
TAKATA RECALL, I TOOK THE VEHICLE TO GOSS DODGE IN S. BURLINGTON FOR THE NHTSA#15V-354 #R49 PASSENGER AIRBAG MODULE RECALL AND THE NHTSA #16V-077 #S14 DRIVER AIRBAG MODULE. WHEN THE RECALL WAS COMPLETED I STARTED THE VEHICLE AND THE SRS LIGHT REMAINED ON. I TOLD THE SERVICE PEOPLE ABOUT THIS AND THEY ATTEMPTED TO FIND THE PROBLEM. THEY STATE IT IS A BROKEN WIRING HARNESS. THEY HAVE NOW KEPT THE VEHICLE FOR A WEEK AND TELL ME THAT THE PART IS NOT AVAILABLE. I TOOK A PHOTO OF THE PART AND GOT THE PART NUMBER FROM THEM AND ATTEMPTED TO FIND ONE. THE DODGE FACTORY PARTS TOLD ME THAT THE PART WAS DISCONTINUED IN 2016. THE VEHICLE WILL NOT PASS STATE INSPECTION WITH THE SRS LIGHT ON IT IS NOW SITTING AT THE DEALERSHIP WITH THE DASHBOARD TAKEN APART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120117August 15, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED AT ADDY'S HARBOR DODGE RAM FIAT (4849 US-501, MYRTLE BEACH, SC 29579, (843) 945-3100) FOR NHTSA CAMPAIGN NUMBER: 17V478000 (AIR BAGS). UPON RETRIEVING THE VEHICLE, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS INFORMED BY THE DEALER THAT A HARNESS FRACTURED DURING THE AIR BAG REPLACEMENT, WHICH CAUSED THE WARNING INDICATOR TO ILLUMINATE. THE DEALER ALSO INFORMED THE CONTACT THAT THE PART FOR THE HARNESS WAS NOT AVAILABLE; HOWEVER, THEY DISCONNECTED THE AIR BAGS AND THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TWICE AND CASE NUMBERS: 34674588 AND 34906822 WERE OPENED. THE FAILURE MILEAGE WAS 15,686.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115526August 3, 2018
ELECTRICAL SYSTEM
DODGE SPRINTER 2500 CONVERTED TO RECREATIONAL VEHICLE BY WINNEBAGO (2010 WINNEBAGO ERA). ON MAY 11, 2018 AFTER DRIVING FOR ~4 HOURS, PARKED IN CAMPSITE. IMMEDIATELY CAUGHT FIRE UNDER DRIVER'S SIDE FLOOR IN BATTERY COMPARTMENT. FIRE SPREAD UNDER DASH, UNABLE TO EXTINGUISH WITH ONBOARD FIRE EXTINGUISHER. FIRE DEPARTMENT EXTINGUISHED BLAZE AFTER ENTIRE DASH MELTED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11078745March 12, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT STATED THAT THE VEHICLE DID NOT SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO THE DEALER (K & M DODGE/RAM IN GRAND RAPIDS, MICHIGAN) WHERE IT WAS DIAGNOSED THAT THE SHIFTER ASSEMBLY FELL AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,994.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047775November 21, 2017
AIR BAGS
TAKATA RECALL. RECEIVED RECALL NOTICE BUT DODGE DEALERS WILL NOT REPAIR. THEY EITHER ARE UNAUTHORIZED OR THE VEHICLE IS TO BIG FOR THEM. ALSO CONTACTED THE FCA RECALL ASSISTANCE CENTER. FCA TRANSFERRED ME TO MERCEDES WHO DOES NOT KNOW ANYTHING ABOUT DODGE RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Sprinter