Dodge Sprinter Complaints

347 consumer complaints on file.

#10585753April 30, 2014
ELECTRICAL SYSTEM
I BOUGHT THIS VAN NEW IN APRIL 2006. THE VAN CAME WITH AN E.O.M. ROOF A/C WHICH IS THE CAUSE FOR THE VEHICLE STALLING WHEN DECELERATING. THE FIRST TIME THIS HAPPENED WAS ABOUT 2 MONTHS AFTER WE BOUGHT THE VAN. I REPORTED THIS INCIDENT TO THE DEALERSHIP AND WAS TOLD THAT DODGE WAS AWARE OF IT AND WOULD ISSUE A RECALL AS SOON AS IT HAS A FIX - IT NEVER DID. THE CURRENT ODOMETER READING IS 35,125 MILES. THE VAN WAS MOSTLY DRIVEN SHORT DISTANCES AS I USE IT MAINLY TO TRANSPORT MY WHEELCHAIR BOUND DAUGHTER TO AND FROM DOCTORS AND HOSPITALS VISITS.TIME WENT BY UNTIL IT HAPPENED AGAIN. IT APPEARED THAT THE STALLING, THE ENGINE SUDDENLY SHUT OFF WHEN THE ROOF A/C IS RUNNING WHILE THE ENGINE IS AT A CERTAIN TEMPERATURE. I CONTACTED DODGE WHICH TOLD ME THAT MY WARRANTY HAD EXPIRED. IT WOULD COST APPROXIMATELY $1000 TO INSTALL THE "REAR A/C IDLE CUTOUT MODULE". AFTER DOING SOME RESEARCHES, I FOUND OUT THAT THERE WAS A DODGE SERVICE BULLETIN # 24-001-2009 DATED APRIL 24, 2009 WITH SUBJECT: IDLE INSTABILITY - REAR A/C IDLE CUTOUT MODULE INSTALLATION. IN MY OPINION THE STALLING WAS CAUSED BY A DESIGN FLAW WHICH THE MANUFACTURER SHOULD FIX REGARDLESS OF THE WARRANTY TIME LIMIT. COULD YOU HELP US WITH THIS ISSUE? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583329April 17, 2014
LATCHES/LOCKS/LINKAGES
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552904November 19, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 DODGE SPRINTER. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT THE VEHICLE, THE PASSENGER'S SIDE REAR SLIDING DOOR CLOSED ERRONEOUSLY, STRIKING THE CONTACT ABRUPTLY ON THE HEAD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,000 AND THE CURRENT MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10550356October 31, 2013
STRUCTURE:BODY
ROOF AROUND THE ROOF-MOUNTED AIR CONDITIONER LEAKS WATER AFTER A SUSTAINED STORM. HAS BEEN IN DEALER SERVICE THREE TIMES, AND THE LEAK PERSISTS. OTHERS WITH THIS VEHICLE HAVE THE SAME ISSUE. HTTP://SPRINTER-SOURCE.COM/FORUM/SHOWTHREAD.PHP?T=10336&PAGE=1 WE THINK THESE ARE FIXED, BECAUSE FOR A SHORT TIME AFTER BEING IN THE SHOP, IT STOPS, BUT IT ALWAYS COMES BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548083October 16, 2013
ENGINE AND ENGINE COOLING, STRUCTURE
THE ROOF TOP AIR CONDITIONER UNITS ARE NOT PROPERLY SEAL AND LEAK RAIN WAITER. THIS IS AN ON GOING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544816September 22, 2013
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
2010 FLEETWOOD "ICON" (2008 SPRINTER CHASSIS) 33,612 MILES VIN [XXX] THE DODGE SPRINTER RV I PURCHASED (USED, 16,500 MILES) IN FEBRUARY OF THIS YEAR (2013) FROM A PRIVATE RV DEALER IN OREGON HAS A SERIOUS (INTERMITTENT) ELECTRICAL PROBLEM THAT DODGE/CHRYSLER HAS BEEN UNABLE TO REPAIR AFTER 5 OR 6 ATTEMPTS IN THE PAST 3 MONTHS, BOTH IN OREGON AND CALIFORNIA. I DROVE THE RV TO ALASKA STARTING IN MAY OF THIS YEAR AND WHEN I WAS DRIVING TO VALDEZ, AK THE ENGINE JUST CUT OUT AND I LOST ALL ELECTRICAL. I COASTED TO A STOP AND THE VEHICLE IMMEDIATELY STARTED, BUT I HAD A NUMBER OF WARNING LIGHTS ON MY DASH. FROM THIS POINT FORWARD I DEVELOPED ISSUES WITH MY GLOW-PLUG LIGHT NOT ILLUMINATING AND BEING UNABLE TO START MY MOTOR. DRIVING THROUGH WASHINGTON/OREGON I CONTINUED TO LOOK FOR A DEALERSHIP THAT COULD CHECK MY RV OUT, BUT ALL BUT ONE IN BEAVERTON, OREGON COULDN'T ACCOMMODATE THE SIZE OF MY RV. MEANWHILE I EXPERIENCED INTERMITTENT PROBLEMS WITH STARTING/DYING. THE DEALERSHIP IN BEAVERTON COULDN'T LOCATE MY PROBLEM, BUT GAVE ME COPIES OF THE NUMEROUS AND STRANGE TROUBLE CODES MY VEHICLE WAS POSTING WHEN IT DIED/OR WOULDN'T START. THE RV IS STILL UNDER WARRANTY AND HAS BEEN IN TWO DIFFERENT DEALERSHIPS TO RESOLVE THE ISSUE OF DYING WHILE DRIVING (SERIOUS SAFETY ISSUE WHICH THE MECHANIC AT CROWN DODGE DUPLICATED). THE OTHER ELECTRICAL PROBLEMS ARE "NO START" (INTERMITTENT) AND NO CLEARANCE LIGHTS (CONSTANT). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522213June 28, 2013
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
WE PURCHASED A 2008 DODGE SPRINTER NEW IN 2008. SPRINTER VANS WERE PRODUCED WHEN MERCEDES OWNED CHRYSLER. THESE VANS WERE IMPORTED BY MERCEDES DURING THIS PERIOD BECAUSE DODGE DID NOT HAVE A VAN OF ITS OWN. OUR COMPLAINT IS THAT NOW THAT MERCEDES AND DODGE HAVE SPLIT, DODGE HAS TOLD ME THAT SINCE DODGE DOES NOT HAVE A SPRINTER MECHANIC TECH IN MONTANA (WHERE WE LIVE) THAT THEY CAN NOT DIAGNOSE THE PROBLEM AND THUS CAN NOT HELP WITH THE PROBLEM-- THUS EFFECTIVELY DENYING WARRANTY COVERAGE. I HAVE TAKEN THE SPRINTER TO A MERCEDES SPRINTER QUALIFIED REPAIR SHOW AND THEY HAVE DIAGNOSED A FAULTY EGR VALVE WHICH DOES NOT ALLOW THE TURBO TO WORK THUS GREATLY REDUCING POWER AND POTENTIALLY DAMAGING THE ENGINE AND EXHAUST. MERCEDES WILL NATURALLY NOT HONOR DODGE'S WARRANTY. THERE WAS A RECALL ON THIS YEAR EGR VALVE HOWEVER SOMEHOW WE MISSED THE RECALL AND IT HAS NOW ENDED HOWEVER THIS SHOULD NOT EFFECT OUR VEHICLE WARRANTY. I HAVE SPOKEN TWICE TO DODGE'S CUSTOMER SERVICE CENTER AND HAVE BEEN TOLD THEY CAN NOT HELP. I HAVE E-MAILED THE CENTER ASKING DODGE TO HONOR THEIR WARRANTY AND RECEIVED AN E-AUTOMATED RESPONSE STATING THAT DODGE WILL RESPOND WITHIN ONE WORKING DAY HOWEVER THIS HAS NOT HAPPENED AND I HAVE RECEIVED NO RESPONSE IN THREE DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520760June 19, 2013
POWER TRAIN, FUEL SYSTEM, DIESEL
WE LOST MOS OF OUR POWER WHILE DRIVING HOME FROM A TRIP. IT FELT LIKE THE TRANSMISSION WAS COMPLETELY SLIPPING. WE PULLED OVER MULTIPLE TIMES WHEN IT WOULDN'T AUTO SHIFT AND TURNED IT OFF FOR AWHILE EACH TIME. FORTUNATELY, WE WERE ABLE TO LIMP HOME. WE ARE SUSPECTING THAT IS THE TURBO RESONATOR. WE KNOW THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS FAULTY PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504284March 23, 2013
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DRIVING ON HWY I FELT A SUDDEN LOSS OF POWER/ NO BOOST. ON EMPTY CARGO I COULDN'T MAKE IT OVER 55-65 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486357November 28, 2012
EXTERIOR LIGHTING
THE NEXT TIME OUR HEADLIGHTS FAILED WAS ABOUT 30,000 MILES LATER. THE BRIGHTS STILL WORKED AND ALSO THE RUNNING LIGHTS BUT THE REGULAR HL DID NOT. ON INTERSTATES THIS WAS NOT TOO MUCH TROUBLE BUT I'M SURE WE WERE AN AGGRAVATION TO A FEW DRIVERS COMING OUR WAY. WE WENT TO A DODGE DEALER (CAMPED IN HIS DRIVEWAY) AND ASKED FOR TROUBLESHOOTING THE NEXT MORNING. THEY FOUND NO PROBLEM, BUT AGAIN, THE NEXT NIGHT, WE HAD THE SAME PROBLEM, BEFORE WE GOT HOME TO NW FLORIDA WHERE OUR LOCAL DEALER AGAIN FOUND NO PROBLEM. I THINK THERE IS AN INADEQUATE GROUND TO THE MAIN HEADLIGHT CIRCUIT. THERE ARE SEPARATE FUSES FOR THE HEADLIGHTS, RUNNING LIGHTS AND BRIGHT LIGHTS, ON EACH SIDE OF THE VEHICLE (6 IN ALL). THE FUSES ARE ALL ALRIGHT. WHEN I CHECK THE LIGHTS IN OUR DRIVEWAY THEY SEEM TO WORK FINE NOW.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483799November 9, 2012
ENGINE
WHEN I AM DRIVING A FREEWAY SPEED THIS VEHICLE LOSES POWER AND THE SPEED DROPS TO ABOUT 40 MPH. THIS HAPPENS RANDOMLY. I HAVE HAD THIS TRUCK INTO THE DEALER SEVERAL TIMES. THEY HAVE REPLACED THE MAIN COMPUTER, O2 SENSORS THE RESONATOR AND THEY CANNOT FIND THE PROBLEM. THIS PROBLEM STARTED WHEN THE VEHICLE HAD APPROX. 95000 MILES ON IT. WE HAVE BEEN DEALING WITH THIS INTERMITTENT PROBLEM FOR OVER A YEAR AND IT HAS BECOME A REAL SAFETY ISSUE WHEN YOU ARE TRYING TO GET TO THE SIDE OF THE ROAD. WHEN YOU PULL OVER YOU CAN SHUT THE VEHICLE OFF AND RESTART IT AND IT WILL RESET THE MOTOR AND RUN FINE UNTIL IT HAPPENS AGAIN. THIS IS HAPPENING 3-4 TIMES A DAY NOW AND I AM AT A LOSS OF HOW TO SOLVE THIS PROBLEM. FROM WHAT I HAVE READ THIS IS A BIG PROBLEM WITH OTHER SPRINTER OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483797November 9, 2012
ENGINE
DRIVING AT FREEWAY SPEED THE VEHICLE LOSSES POWER AND THE SPEED DECREASES TO ABOUT 40 MPH. I CAN PULL OVER AND TURN OF THE MOTOR FOR ABOUT 10 SECONDS AND START UP AND THE VEHICLE WILL RESET AND RUN FINE UNTIL IT DOES IT AGAIN RANDOMLY. THIS IS VERY DANGEROUS ESPECIALLY WHEN YOU ARE IN THE LEFT HAND LANE AND YOU ARE TRYING TO GET TO A SAFE PLACE TO PULL OVER. THIS HAS HAPPENED SEVERAL TIMES AND I HAVE REPLACED THE TURBO RESONATOR 3 TIME ON THIS TRUCK. THIS IS A PLASTIC PART AND THE BODY CRACKS FROM THE VIBRATION AND PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481390October 22, 2012
STRUCTURE
MY SPRINTER DEVELOPED A LEAK IN THE ROOF IN 2011. WATER WOULD COLLECT IN THE OEM ROOF MOUNTED A/C UNIT, THEN LEAK INTO THE CABIN WHEN I STARTED TO DRIVE . THE QUANTITY OF WATER THAT WOULD FLOW THROUGH THE UNIT BACK INTO THE PASSENGER CABIN WAS APPROX 2-3 CUPS OF WATER, DEPENDED ON HOW MUCH RAIN WATER ACCUMULATED. I HAD THIS REPAIRED IN SEPT 2012 BY MERCEDES BENZ OF CHICAGO, FOR THE COST OF $1285. THIS WAS NOT UNDER WARRANTY. THEY SAID THE SEAL WAS DEFECTIVE AND WAS ALLOWING WATER BACK INTO THE CABIN. MOST OF THE COST WAS FOR LABOR, THE SEAL WILL EVENTUALLY HAVE TO BE REPLACED AGAIN, AS THE ROOF FLEXES CAUSING IT TO EVENTUALLY CRACK AND BREAK. THIS IS AN OBVIOUS MANUFACTURING/ENGINEERING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478681October 4, 2012
ENGINE, ELECTRICAL SYSTEM
ENGINE DIES DRIVING AT UNKNOWN TIMES (KEY TURN ON) FOUND TEST OF POWER WINDOWS AT SAME TIME STOP DUE TO NO POWER (12VOLTS) ENGINE CUT IN AND OUT BUT STOPS RUNNING. DEAL NEVER FOUND THE TROUBLE. 1 CLICK (RELAY) TURN KEY TO START (STARTER NEVER TURN) TRUCK MITE START 15 MIN OR NEXT DAY . FOUND BAD MFG ENGINE GROUNDING. ADDED GROUND ENGINE BACK TO GROUND POST FIX THE MISSING GROUND. / 2ND THE MFG TURBO RESONATOR SPLIT MAKING LIMP HOME MODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475984September 19, 2012
FUEL/PROPULSION SYSTEM, ENGINE
THE TURBO RESONATOR CAME APART AND COMPLETELY SHUT DOWN THE TURBO, RESULTING IN COMPLETE LOSS OF POWER ON THE FREEWAY. VERY UNSAFE AND HAVE FOUND THAT THIS IS A COMMON PROBLEM, BUT DODGE WILL NOT DO ANYTHING ABOUT IT. A GOOGLE SEARCH ONLINE WILL ATLEAST TO THIS FACT AND IT IS VERY DANGEROUS. I WAS ON THE FREEWAY WHEN THIS HAPPENED AND WHEN YOU LOOSE ALL POWER AT ONCE IT MAKES FOR A VERY UNSAFE SITUATION FOR EVERYONE AROUND AND BEHIND YOU AS THERE IS NO WAY TO ACCELERATE TO GET TO THE SIDE OF THE ROAD, ONLY ABLE TO COAST. PLEASE MAKE SURE THIS PROBLEM IS DOCUMENTED. *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473814September 4, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY, EXTERIOR LIGHTING
MY SERVICE TECH STARTED THIS VAN AND WENT BACK INTO THE HOUSE TO GET HIS CUP OF COFFEE. WHEN HE CAME OUT OF THE HOUSE HE FOUND THE VAN ON FIRE UNDER THE HOOD OF THE DRIVERS SIDE. THE VAN WAS TOWED TO TOMBALL DODGE. THE FIRE WAS DETERMINED TO HAVE STARTED IN THE LEFT SIDE HEAD LIGHT, CAUSING SEVERE DAMAGE TO THE WIRING, HOOD, FENDER, BUMPER, MIRROR, INSULATION AND MUCH MORE. DODGE HAS NOT TAKEN ANY RESPONSIBILITY AND AFTER 4 MONTHS BEING REPAIRED AND AT A COST OF $12,763.50. I HAVE FOUR OTHER SPRINTERS IN MY FLEET, AND I AM VERY CONCERNED. I THINK WITH THE NUMEROUS ELECTRICAL PROBLEMS THAT SPRINTERS HAVE HAD, THIS WAS ONE THAT THEY SHOULD HAVE TAKEN CARE OF. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10462099June 18, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING, ON HIGHWAY SAW SMOKE COMING FROM RIGHT SIDE OF DASH, PULLED OVER, FLAMES OBSERVED, USED FIRE EXTINGUISHER TO PUT OUT FIRE UNDER DASH. ENTIRE WIRING LOOM FOR DASH AND ENGINE WERE DESTROYED. $16000+ DAMAGE, MANUFACTURER TOOK 3+ MONTHS TO PROVIDE HARNESS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10452679March 22, 2012
EXTERIOR LIGHTING, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500. THE CONTACT STATED THAT THE HEAD LAMP SENSOR TURNED WHITE ABNORMALLY, CAUSING LIMITED ILLUMINATION WHEN DRIVING AT NIGHT. THE CONTACT ALSO NOTICED THAT THE GLOW PLUG CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT IN ORDER TO COMPLETE THE REPAIR, THEY REQUIRED SPECIAL TOOLS IN WHICH THEY DID NOT HAVE. AS A RESULT, THE CONTACT PERFORMED THE REPAIRS BY REPLACING THE GLOW PLUG CONTROL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CURRENT MILEAGE WAS 29,300 AND THE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451060March 10, 2012
STEERING:LINKAGES:TIE ROD ASSEMBLY
OUTER TIE ROD END CAME APART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450899February 29, 2012
STEERING:LINKAGES:TIE ROD ASSEMBLY, STEERING
VEHICLE WAS TRAVELING N ON N LINCOLN, O'FALLON, IL BETWEEN 20-30 MPH. WENT OVER BRIDGE AND WITHOUT ANY WARNING STEERING WHEEL STARTED TO VIOLENTLY SHAKE. DUE TO THE SPEED OF TRAVEL, WAS ABLE TO STOP. DRIVER FOUND RIGHT FRONT TIRE PERPENDICULAR TO THE VEHICLE.THE VEHICLE HAD TO BE TOWED TO REPAIR FACILITY. REPAIR FACILITY FOUND RIGHT OUTER TIE ROD END HAD FAILED COMPLETELY-THE BALL HAD COME OUT OF THE SOCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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