Dodge Journey Complaints

5,556 consumer complaints on file.

#11328945June 15, 2020
SEATS
I WAS RIDING DOWN THE HIGHWAY BY MYSELF AND HEARD A LOUD SNAPPING NOISE. I LOOKED TOWARDS MY PASSENGER SEAT AND NOTICED THAT THE HEADREST HAD EJECTED FROM ITS CASING. I HAVE CALLED THE DEALERSHIP AND WAS TOLD THAT I WOULD HAVE TO $500+ TO GET A NEW HEADREST. THIS IS HIGHLY UNACCEPTABLE AND DANGEROUS. I CAN UNDERSTAND IF I DAMAGED IT OR GOT INTO AN ACCIDENT, BUT NO ONE WAS SITTING IN THE SEAT WHEN THIS HAPPENED. IF MY WIFE WOULD HAVE BEEN SITTING THERE, WE WOULD PROBABLY BE AT THE HOSPITAL WITH NECK INJURIES CONSIDERING THE FORCE THAT IT EJECTED AT. DODGE NEEDS TO FIX THIS BEFORE THIS HAPPENS TO SOMEONE WHO IS DRIVING AND CAUSES AN ACCIDENT OR EVEN A FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329088June 15, 2020
ELECTRICAL SYSTEM, ENGINE
ON 06/05 CAR WOULD NOT START AT BIG LOTS STORE THOUGHT BATTERY HAD DIED AND STARTED IMMEDIATELY AFTER GETTING JUMPED WHICH HAPPENS OFTEN IF LEAVING A LIGHT ON OR DOOR SLIGHTLY AJAR SO WENT TO WALMART NEXT AND LEFT CAR RUNNING TO MAKE SURE WOULD NOT NEED TO GET JUMPED AFTERWARDS AND WHEN I CAME OUT OF STORE CAR WAS NO LONGER RUNNING. A WALMART ASSOCIATE CAME OUT TO JUMP CAR FOR ME AND AFTER CAR STARTED IT WENT DEAD AGAIN AFTER A FEW SECONDS OF STARTED. I WENT INSIDE AND BOUGHT A BATTERY IN CASE I NEEDED A NEW BATTERY HOWEVER IT TURNED OUT TO NOT BE THE CASE AFTER BEING AT WALMART FOR 3 HOURS TRYING TO GET CAR TO STAY ON LONG ENOUGH TO GET OUT OF PARKING LOT I WAS ABLE TO GET IT HOME FOR IT TO SHUT OFF AGAIN. I TESTED IT OUT THE FOLLOWING DAY AND ONLY MADE IT TO THE END IF THE BLOCK AND IT SHUT OFF ON ME AGAIN. I STAYED AT THE END OF THE STREET FOR AN HOUR UNTIL MY HUSBAND WAS ABLE TO GET IT GOING LONG ENOUGH TO GET IT BACK HOME AND HAS REMAINED THERE UNTIL I GET THIS ISSUE SOLVED. MY HUSBAND HAS LEARNED ONLINE THAT LOTS OF OTHER PEOPLE WITH THE SAME VEHICLE HAVE THIS SAME ISSUE WITH THIS VEHICLE WHERE ONE DAY THEY CAN DRIVE AROUND FINE AND THE NEXT THE VEHICLE SHUTS OFF AS IF THE BATTERY IS DEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328791June 14, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
I WAS DRIVING DOWN THE HIGHWAY WITH MY TWO KIDS WHEN I HAD TURNED MY BRIGHT LIGHTS ON THEN OFF AGAIN AS CARS WERE COMING WHEN THE WINDSHIELD WIPERS TURNED ON. THEY WILL NOT TURN OFF, THE HIGH BEAMS WON'T TURN ON AND MY BLINKERS DO NOT WORK AS WELL. EVERYTIME I START THE VEHICLE THE WINDSHIELD WIPERS TURN ON AND CANNOT BE TURNED OFF AGAIN. EVERYTHING IN THE SWITCH THAT CONTROLS ALL OF THESE FEATURES IS USELESS AND A HUGE SAFETY ISSUE. LUCKILY WE WERE NOT HIT TURNING OFF THE HIGHWAY HEADED HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328649June 13, 2020
STEERING
POWER STEERING HOSE RUPTURES AT COLD TEMPS. RECALL S08 IS IN EFFECT FOR SAME YEAR, MAKE, MODEL BUT VIN IS NOT COVERED. PETITION HAS BEEN STARTED TO GET THOSE OF US WHO ARE EXPERIENCING THE SAME ISSUE SOME RESOLVE IN THIS MATTER. HTTP://CHNG.IT/WHKLRVVJB8. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11328492June 12, 2020
SERVICE BRAKES
ABS, ETC AND BRAKE LIGHTS CAME ON THE DASH BOARD AFTER I PARKED ON A SLOPE AND DROVE FOR COUPLE OF MILES. TAKE IT TO THE DIAGNOSTIC TECHNICIAN AND A FAILURE IS DETECTED IN THE ABS MODULE. I UNDERSTAND THERE WAS AN ALERT REGARDING THIS, BUT I NEVER RECEIVED ANY NOTIFICATION. COULD YOU ADVICE ME WHAT TO DO IN RESPECT TO THIS MATTER AND IF IT WAS A RECALL SINCE 2015 WHY I NEVER RECEIVED THE LETTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328563June 12, 2020
SEATS
I WAS DRIVING STRAIGHT DOWN THE HIGHWAY, APPROXIMATELY 40-45MPH, WHEN I HEARD A LOUD NOISE IN MY CAR (BANG) THEN FELT THE FRONT LEFT (DRIVER'S) HEADREST HIT THE BACK OF MY HEAD. UPON FURTHER OBSERVATION, I REALIZED THAT THE HEADREST HAD DEPLOYED ON ME. I WAS NOT HIT NOR WAS ANYTHING TOUCHING THE HEADREST. I CALLED THE DEALERSHIP AND WAS QUOTED OVER $400 TO REPLACE THIS SAFETY FEATURE IN MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328271June 11, 2020
AIR BAGS
MY PASSENGER SIDE HEADREST DEPLOYED AFTER CROSSING A BRIDGE ON THE INTERSTATE 81 ON MY WAY HOME FROM WORK. I DO HAVE PICTURES OF THE HEADREST BUT THIS SITE ISN'T ALLOWING ME TO UPLOAD THE PICTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328122June 10, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THEIR VEHICLE WAS REPAIRED UNDER TWO RECALLS REGARDING THE ABS SYSTEM. THE CONTACT STATED THAT AFTER HAVING THE REPAIRS COMPLETED THAT WHILE DRIVING APPROXIMATELY 5 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT STATED THAT WHEN THEY PRESSED THE BRAKE PEDAL, THE BRAKE PEDAL FAILED TO MOVE CAUSING THE VEHICLE TO FAIL TO STOP. THE CONTACT STATED THAT THE VEHICLE THEN TURNED TO THE RIGHT AND CRASHED INTO THE CURB ON THE SIDE OF THE ROAD CAUSING THE VEHICLE TO COME TO A STOP.NO AIR BAGS DEPLOYED. THE FRONT-END OF THE VEHICLE WAS DAMAGED. THE CONTACT HAD NO INJURIES. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THEY HAD THEIR SPOUSE COME TO SLOWLY DRIVE THE VEHICLE HOME AT APPROXIMATELY 5 MPH, THEN HAD THEY HAD THE VEHICLE TOWED TO THE DEALER (ADDRESS: 1880 HIGHWAY 290 WBRENHAM, TX 77833-5216; PHONE: 979-291-2785) WHO STATED THAT THE SPEED CONTROL SENSOR FAILED AND NEEDED TO BE REPLACED AS WELL AS OTHER REPAIRS, WHICH, WERE UNKNOWN. THE VEHICLE'S ABS SYSTEM WAS STILL FAILING. THE CONTACT SPOKE WITH THE MANUFACTURER WHO REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11328155June 10, 2020
ENGINE
STALLING IN TRAFFIC WHILE DRIVING, VERY DANGEROUS WITH MY FAMILY IN CAR. WHEN YOU CRANK UP THE CAR AND START DRIVING IT JUST SHUTS OFF NO MATTER HOW FAST OR SLOW YOU'RE GOING. SCARED TO DEATH, JUST HAD TO PARK IT UNTIL WE FIND OUT WHAT'S GOING ON. WE READ ABOUT A NUMBER OF COMPLAINTS VERY SIMILAR TO WHAT WE'RE GOING THROUGH. PLEASE HELP!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328213June 10, 2020
SEATS, UNKNOWN OR OTHER
WHILE DRIVING STRAIGHT TO WORK LAST NIGHT,I HEARD A LOUD POP. THE POP WAS ALMOST AS LOUD AS A GUN GOING OFF BESIDE MY FACE. IT SCARED ME,BECAUSE I WAS UNSURE WHAT HAD JUST OCCURRED. I LOOKED OVER AND NOTICED MY HEADREST ON PASSENGER SIDE HAD POPPED IN HALF AND UNABLE TO BE PUSHED BACK INTO PLACE. LUCKILY,MY OLDEST CHILD OR HUSBAND WASN'T WITH ME,OR IT WOULD PROBABLY WOULD HAVE CAUSED AN INJURY,OR AT LEAST SOME SORENESS. I'M NOT SURE IF THIS IS A RECALL,BUT SEEMS LIKE IT SHOULD BE,ESPECIALLY IF NOTHING TRIGGERED IT. PLEASE ENSURE THIS ISSUE GETS SORTED OUT. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328229June 10, 2020
UNKNOWN OR OTHER
VEHICLE WAS IN MOTION WHEN IT ALL OF A SUDDEN JUMPED AND THE AUDIO WENT OFF AS WELL AS THE LIGHTS TO THE DASH MY CAR SHUT OFF AND WOULDN'T TURN BACK ON. BELIEVED TO BE THE ALTERNATOR. THE CAR NEVER HAD ANY OTHER SIGNS PRIOR TO THIS. I ONLY WAS IN MOTION FOR ABOUT 2 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328013June 9, 2020
SERVICE BRAKES, WHEELS
THIS IS THE SECOND TIME THE REAR ABS WHEEL SPEED SENSOR FAILED. MY VEHICLE HAS 26,651 MILES ON IT. THIS CAUSED ME TO HAVE TO PULL OVER ON AN INTERSTATE IN ORDER TO CHECK TO SEE WHAT WAS HAPPENING. THIS WAS A SAFETY CONCERN FOR ME AND I ASKED THE DEALERSHIP THEY SAID IT'S A KNOWN ISSUE BUT NO RECALLS ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327768June 8, 2020
AIR BAGS, SEATS
MY DRIVER SIDE HEADREST DEPLOYED WHILE DRIVING. I WAS DRIVING AND HEARD A NOISE AND WHEN I GOT TO THE STOP LIGHT I NOTICED IT HAD DEPLOYED AS WAS FULLY OPEN. CLEARLY THIS IS A DEFECT IN MANUFACTURING. LOOK AT THE DODGE JOURNEY FORUMS AND YOU'LL SEE MANY OTHERS HAVE THIS ISSUE. THAT IS WHY I DID A SEARCH ON RECALLS AND CAME ACROSS THIS SITE AND SO MANY OTHERS HAVE THE SAME ISSUE, SO DODGE WE ARE WAITING ON YOU. PS THAT IS PROPERLY WHY MY CHECK ENGINE LIGHT CAME ON.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327857June 8, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
STOPPED AT RED LIGHT AND WHEN I STEP ON THE GAS PEDDLE CHECK ENGINE LIGHT CAME ON AND THE CAR STALLED, THE DASHBOARD, RADIO AND A/C WERE STILL ON. ATTEMPTED TO TURN ON CAR AND IT SHAKE TO TRY TO TURN OFF BUT WOULDN'T. TOOK IT TO CARMAX AND CAR WOULD NOT RECOGNIZED CAR KEY TO TURN ON. CARMAX THOUGHT IT WAS THE BATTERY AND IT WASN'T THAT. THEY SAID IT WAS THE FUEL PUMP, HAD IT REPLACED BUT CAR WOULD START AND IT TURN OFF LESS THEN 5MIN. CARMAX SUGGESTED TAKING TO DODGE DEALERSHIP FOR ENGINE TARE DOWN TO FIND OUT WHAT IS WRONG WITH IT. ESTIMATE OF COST TO REPAIR IS $3200-5300. CAR IS AT 77K-78K MILES ON IT. FROM WHAT I READ THIS IS WHERE THE CAR STARTS TO STALL UPON REACHING AMOUNT OF MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327666June 7, 2020
AIR BAGS
THE DRIVER SIDE HEADREST DEPLOYED RANDOMLY. IT APPEARS THAT SOMETHING INSIDE SNAPPED/BROKE. WE CANNOT DRIVE IT WITHOUT IT PUSHING THE DRIVER'S HEAD FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327220June 4, 2020
ENGINE
THE CAR STALLED WHILE I WAS DRIVING DOWN THE HIGHWAY AND WOULD NOT RUN. THE CRANKSHAFT SENSOR WAS FOUND TO BE THE CAUSE OF ISSUE UPON DIAGNOSIS. DODGE HAS A RECALL UNDER CAMPAIGN S49 BUT MY DECLINED TO FIX MY VEHICLE UNDER THE RECALL SINCE IT WAS BEYOND THE MANUFACTURING DATE RANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327085June 3, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I HAD PULLED UP TO A STOP LIGHT AND THE VEHICLE WOULD NOT FULLY COME TO A STOP SO I DEPRESSED THE BREAK HARDER AND AS I RELEASE THE BRAKE THE CAR TOOK OFF AND WAS STEADILY ACCELERATING I TURN THE CAR OFF AND GOT TO A PARKING LOT THE TOW TRUCK DRIVER HAD THE SAME RESULT WHEN HE TRIED TO BACK THE VEHICLE UP TO PLACE IT ON THE TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326851June 1, 2020
VEHICLE SPEED CONTROL:CRUISE CONTROL
2018 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO DEFECTIVE CRUISE CONTROL FUNCTION. *LD THE CONSUMER STATED UPON RETURNING HOME, THE CRUISE CONTROL FAILED CAUSING THE VEHICLE TO CRASH INTO THE GARAGE DOOR AND WALL FRAME. THERE WAS ALSO DAMAGE TO A RIDING LAWN MOWER. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11326786June 1, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT SOON AFTER REPLACING THE BRAKES AND HER ROTORS, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO SEVERAL INDEPENDENT MECHANICS HOWEVER, THEY WERE ALL UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO STOP WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT COASTED TO A STOP AND RESTARTED THE VEHICLE. THE VEHICLE OPERATED AS DESIGNED AFTER BEING RESTARTED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326900June 1, 2020
UNKNOWN OR OTHER, ENGINE
THE AIR CONDITIONING TURNS ON BY IT SELF. WE'VE TRIED MANY DIFFERENT THINGS AND IT STILL JUST TURNS ON BY ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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