Dodge Journey Complaints (2011)

169 consumer complaints on file.

#11071570February 7, 2018
STEERING
WHEN I START MY JOURNEY, THE POWER STEERING GOES OUT AND THERE IS A HUGE PUDDLE OF FLUID UNDER MY CAR. I'VE LOOKED ON LINE AND THE EXACT SAME PROBLEM IS HAPPENING AND BEING RECALLED, YET MY CAR HASN'T BEEN. I DON'T UNDERSTAND THAT IF THE LEAKING IS A SAFETY PROBLEM, WHY MY CAR IS NOT INCLUDED. THE LEAKING OCCURS IN EXTREME COLD WEATHER, WHICH IS WHAT WISCONSIN HAS BEEN HAVING. I HAVEN'T BEEN ABLE TO USE MY CAR FOR A MONTH, OR MORE, UNLESS I FILL IT UP WITH POWER STEERING FLUID EVERY TIME! MY JOURNEY HAS THE BLOCK HEATER THAT IS PART OF THE PROBLEM OF THE LEAKING, I GUESS. EITHER WAY, THE RECALL SHOULD INCLUDE ALL JOURNEYS WITH THIS SAME EXACT PROBLEM! WE HAVE USED ALL KINDS OF CLAMPS TO HOLD THE HOSE ON, BUT IT STILL HAPPENS. THIS ISN'T JUST A ONE DATE THAT THIS HAS HAPPENED, ITS BEEN 17 TIMES IN THE LAST TWO MONTHS, IF NOT MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062984January 16, 2018
ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE INTERSTATE AT APPROXIMETELY 65MPH MY DODGE JOURNEY SHUT OFF AND THEN RESTARTED AGAIN. LUCKILY I WAS ON A STRAIGHT AWAY AT THE TIME. WHILE RESEARCHING I FOUND OUT THAT OTHER JOURNEY'S FROM 2009-2010 HAVE HAD THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057930January 2, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
ELECTRIC:MY LIGHTS KEEP GOING OUT SINCE PURCHASE UNDER 1YR..,REPLACE FUSES 4TIMES IN 6MTHS..MY TRUCK LOCKED UP WITH IGNITION START KEY REMOTE IN CAR AN ALMOST LOCKED MY SON 6YR. OLD IN CAR...HAD TO CALL AAA FOR LOCKOUT SERVICE SAFETY CONCERN AND DODGE DID SAFETY CHECK AN STATED NO CONCERNS...,ALSO STOCKTON NISSAN PURCHASED ALL 4NEW TIRES AN DID BRAKES AN DRUMS UNDER WARRANTY OF SAFETY FROM PURCHASE AN BOTH WENT BAD UNDER 5MTHS OF WORK ORDER HISTORY AN THEY REFUSE TO DO ANY CHECKS ON THIS VEHICLE,..MY PASSENGER TIRE SPLIT, AND RIGHT NOW WHEN I DRIVE THERE'S A LOUD,SQUEAKY NOISE WITH VIBRATION WHEN HITTING BRAKES WHILE DRIVING...STOCKTON DODGE WANTED TO CHARGE ME 480$ JUST TO DIAGNOSE RECOMMEND I TAKE BACK TO PURCHASE DEALER(STOCKTON NISSAN) AND THEY SHOULD SEND IT TO DODGE BUT LISA, AND AMANDA MATHEWS WOULD NOT TAKE THE VEHICLE AT NISSAN...STATED GARY BISHOP SAYS DO NOT TAKE THIS VEHICLE FOR ANY REASON...I DON'T UNDERSTAND WHY IF I PAY FOR EXTENDED WARRANTY COVERAGE OVER $3000 TO STOCKTON NISSAN AND THEY WERE THE ONES WHO SUPPOSEDLY DID THE WORK THAT'S UNSATISFACTORY AN CAUSE DEFECTS AN SAFETY ISSUES AN CONCERNS...I ALSO CALLED NISSAN CORP/LITHIA AND WAS TOLD ABOUT LITHIA/NISSAN&FIRST EXTENDED WARRANTY COVERAGE POLICIES IN MIDDLE OF A BIG CHANGE SO IT LIMITED MY VEHICLE BEING REPAIRED OVER 130???MILES OF HOME RANGE AN I'M A PARTIAL PARAPLEGIC..ALSO STOCKTON SOLD ME THIS VEHICLE AN EXTENDED WARRANTY KNOWING MY DISABILITY AN SAFETY CONCERNS FOR MYSELF AN 5YOUNG KIDS.. THIS IS UNACCEPTABLE AN UNSAFE FOR ANY DEALERSHIP WITH PURCHASE OF A VEHICLE AND IN COMPLAINT OF SAFETY CONCERNS REPEATEDLY AN FOR THE CUSTOMER TO BE PROLONGED STATING THEY CAN TRADE IT BACK BUT WANNA DO IT AS ANOTHER PURCHASE WITH MORE $$ DOWN ,CREDIT CHECK AGAIN, AN SAME PROCESS AS NEW PURCHASE..STOCKTON NISSAN WITH HELD INFORMATION VIABLE FROM THE EXTENDED WARRANTY PURCHASE CONTRACT DUE TO CHANGES..
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11057721December 31, 2017
VISIBILITY/WIPER
VISIBILITY OBSTRUCTION: THE HEATER HAS SLOWLY BEEN LOSING HEAT AND IS ONLY BLOWING COLD AIR. VISIBILITY IS SEVERELY OBSTRUCTED DUE TO THE DEFROST SYSTEM NOT WORKING PROPERLY. THE DEFROST SYSTEM IS BLOWING COLD AIR NOT CLEARING THE WINDSHIELD AND SERIOUSLY OBSTRUCTING VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057787December 31, 2017
STEERING
POWER STEERING HOSE RUPTURED WHILE VEHICLE WAS PARKED AND RUNNING IN VERY COLD TEMP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057789December 31, 2017
ENGINE
NO HEAT ON PASSENGER SIDE OF VEHICLE DEALER STATES HEATER CORE PLUGGED NEEDS REPLACING AT OVER $1000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055794December 20, 2017
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
FUEL LINE ON THE FUEL RAIL BLEW OUT HEARD POP THEN VEHICLE CAUGHT FIRE. WAS DRIVING SMELLED GAS DROVE HOME AS FAST AS POSSIBLE. GOT OUT OF CAR TO SEE FUEL POURING OUT OF DRIVER SIDE OF CAR UNDER HOOD. WENT IN HOUSE. GOT HUSBAND HE LET THE CAR COOL DOWN THEN LOOKED TO SEE WHERE IT WAS COMING FROM HEARD POP AND THEN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11043371November 5, 2017
ENGINE
WHILE DRIVING THIS VEHICLE, SOMETIMES AT HIGHWAY SPEEDS, THE ENGINE WILL STALL. WHILE ALL INTERIOR ACCESSORIES STAY ENERGIZED, THE ENGINE DOES NOT ATTEMPT TO RESTART. THIS HAS HAPPENED DOZENS OF TIMES AND THE VEHICLE HAS BEEN TO THE DEALERSHIP FOR THIS ISSUE THREE DIFFERENT TIMES. THIS ISSUE DID NOT START OCCURRING UNTIL THE TOUCHSCREEN STOPPED WORKING AND THE DASH DISPLAY STARTED SHOWING IN GERMAN ALONG WITH THE VEHICLE NOT STARTING. I HAD IT TOWED INTO THE DEALER WHERE THEY HAD IT FOR TWO WEEKS. THEY REPLACED THE TELEMATICS GATEWAY CONTROL MODULE, SEVERAL RELAYS, AND THE BATTERY. AFTER THIS REPAIR IS WHEN THE ABOVE ISSUE STARTED HAPPENING. THIS IS OUTRIGHT DANGEROUS AND HAS LEFT MY WIFE (HER VEHICLE) STRANDED NOW THREE SEPARATE TIMES. I UNDERSTAND THE DEALER IS TRYING TO RECREATED THE ISSUE WHEN I TAKE IT TO THEM, BUT THEY HAVE NOT BEEN ABLE TO GET THE VEHICLE TO DO IT WHEN THEY HAVE IT IN THEIR POSSESSION. I HONESTLY BELIEVE THAT THEY ARE ONLY DRIVING THE VEHICLE AROUND THE BLOCK AND CALLING IT GOOD. THIS STALLING HAS HAPPENED ON CITY STREETS AND AT HIGHWAY SPEEDS. I JUST WANT MY WIFE AND CHILD TO BE SAFE AND I DON'T FEEL THAT IS THE CASE HERE. I WILL BE LOOKING TO TRADE VEHICLE IN IF THIS ISSUE CANNOT BE FIGURED OUT. I AM ALSO ANGRY THAT I AM PAYING ON A PIECE OF JUNK THAT SPENDS MORE TIME IN THE SHOP THAN BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032996October 11, 2017
ENGINE
WHILE DRIVING ON THE HIGHWAY THE CAR JUST SHUT OFF HAS DONE THIS MULTIPLE TIMES WITH NO CHECK ENGINE LIGHTS AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993706June 7, 2017
STEERING
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER (HARRY'S TIRE SERVICE; 1604 20TH AVE SE, MINOT, ND 58701; (701) 838-1823) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RETURN HOSES AND THE STEERING OIL COOLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE SAME FAILURE RECURRED AFTER A YEAR. WHILE DRIVING 30 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (MINOT AUTOMOTIVE CENTER; 3615 S BROADWAY ST, MINOT, ND 58701; (701) 852-0151) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING); THEREFORE, THE CONTACT WOULD HAD TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 103,000. ..UPDATED 08/22/17 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993053June 4, 2017
SERVICE BRAKES
EXCESSIVE BRAKE WEAR CAUSING WARPED ROTORS AND PAD REPLACEMENT EVERY SEVERAL THOUSAND MILES. BEGAN SHORTLY AFTER TAKING DELIVERY OF THIS VEHICLE NEW AND HAS CONTINUED SINCE. VEHICLE NOW HAS 80K MILES ON IT....PROBABLY HAD IN FOR BRAKE WORK SERVICE 10 TIMES COSTING THOUSANDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983448May 4, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO LOSE POWER AND VARIOUS INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO CHARGED THE BATTERY AND THE VEHICLE RESUMED NORMAL OPERATION. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,600. UPDATED 06/21/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966541March 17, 2017
SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT SUSPENSION FAILED. THE FRONT END SHOOK AND VIBRATED OUT OF CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT END TIE ROD, BRAKES, CALIPERS, AND ROTORS WERE PREMATURELY WORN. THE REASON FOR THE FAILURES WAS UNKNOWN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 61,653.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959609March 8, 2017
STEERING
MY WIFE WAS DRIVING OUR 2011 DODGE JOURNEY TO WORK ON CITY STREETS THE STEERING SUDDENLY BECAME VERY STIFF. HARD TO TURN. LOOKING AT THE POWER STEERING FLUID RESERVOIR IT WAS EMPTY AND FLUID STILL DRIPPING OUT FROM UNDER THE CAR NEAR THE PASSENGER SIDE DOOR. AFTER TOWING THE CAR TO DEALERSHIP AND A $1000 REPAIR BILL PROBLEM FIXED. I WAS TOLD THE POWER STEERING HOSE HAD RUPTURED AND HAD TO REPLACE THE PUMP AS IT HAD RUN DRY. DODGE SAYS RECALL S08 DOES NOT APPLY AS THIS MODEL DOES NOT HAVE A BLOCK HEATER. (WHAT WOULD THAT HAVE TO DO WITH THE POWER STEERING?) I NOTICED LATER ON THE SAME CITY STREET WHERE I HAD TRAVELED A LARGE RAINBOW OIL SLICK. MAY HAVE BEEN WHERE THE LINE RUPTURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953723February 9, 2017
SUSPENSION:FRONT:WHEEL BEARING, ELECTRICAL SYSTEM:WIRING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING AND BRAKES WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT WATER ENTERED THE WIRING HARNESS AND THE ABS MODULE, HEADLAMPS, AND DASH WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V675000 (SERVICE BRAKES), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940426January 8, 2017
ENGINE
CHECK ENGINE LIGHT WITH CODE FOR MISFIRE ON CYLINDER 4. SPARK PLUGS AND COILS REPLACED. VIN NOT LISTED WITH OTHER 3.6L V6 THAT HAS EXTENDED WARRANTY FOR SAME ISSUES FOR REPLACEMENT OF CYLINDER HEAD. CHECK ENGINE LIGHT COMES ON DURING LOW SPEED OR STOPPED AND ROUGH ENGINE IGNITION. VEHICLE IS A 2011 DODGE JOURNEY 3.6L V6. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937211December 23, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE MAKING A LEFT TURN, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S HIP WAS INJURED AND MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10934480December 10, 2016
SERVICE BRAKES
MY HUSBAND AND MYSELF PURCHASED OUR 2011 DODGE JOURNEY RT 2 YRS AGO AND WAS SOLD ON HOW GREAT THIS TRUCK WAS. SINCE THEN WE HAVE CHANGED THE ROTORS AND BRAKES 6 TIMES. WE HAD OUR TIRES CHANGED DUE TO SHAKING WHILE BRAKING BUT THE PROBLEM STILL EXISTED. SO THE TIRES WERE NOT THE PROBLEM. RECENTLY 2 DAYS AGO MY HUSBAND WAS DRIIVING WITH MY CHILDREN IN THE TRUCK AND COULD NOT STOP THE TRUCK DUE TO THE BRAKES. HE PUSHED THE BRAKES LITERALLY ALL THE WAY TO THE FLOOR AND HARDLY STOPPED. MY TRUCK IS NOW IN A TOW YARD AND LUCKILY MY HUSBAND AND KIDS ARE SAFE. THERE IS DEFINITE PROBLEM WITH THESE TRUCKS AND SOMETHING NEED TO BE DONE BEFORE SOMEONE IS SERIOUSLY HURT. WE R NOW WITHOUT A VEHICLE DUE TO THIS PROBLEM WHICH I HAVE CALLED DODGE AND COMPLAINED ABOUT AND WAS TOLD IT'S A BASIC PROBLEM WITH THE BRAKES AND THERE IS NO OFFICIAL RECALL ON THEM. SOMEONE SHOULD BE RESPONSIBLE FOR THIS PROBLEM!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10917175October 18, 2016
AIR BAGS
THE AIRBAG LIGHT IS ON AND WILL NOT GO OFF. I'M NOT FOR SURE IF THE AIRBAG WILL DEPLOY IF I WAS IN A ACCIDENT. MY ECM WILL NOT READ AND IT WAS CHECKED BY TO DIFFERENT SCAN TOOLS. I AM VERY CONCERN ABOUT MY SAFETY. THE ELECTRONIC THROTTLE CONTROL LIGHT COMES ON AND MY VEHICLE WILL NOT START. I AM SCARED TO DRIVE MY VEHICLE BECAUSE I DON'T KNOW WHAT MIGHT HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916488October 17, 2016
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. AFTER HAVING NEW TIRES INSTALLED ON THE VEHICLE, THE CONTACT STATED THAT THE CHECK TIRE PRESSURE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE PRESSURE MONITORING SYSTEM SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey