Dodge Journey Complaints

5,556 consumer complaints on file.

#11514631March 30, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SERVICE BRAKES
The ABS system got wet and shorted out the electrical system. It seems it may have been a recall earlier that was done but obviously it has failed again. Was driving and all lights and beepers went off. My abscandvtraction control and brake sensor and cruise control and park assist and engine and brake lights are all on and it now won’t start easy. It’s a mess and at the dealer who says they won’t help fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514118March 28, 2023
POWER TRAIN
The viscous coupler located at the carrier rear malfunctions and causes the front transfer case to crack open. Do to this causing a catastrophic malfunction and possibly causing a severe accident I feel this should be recalled. These vehicles are well known for the front transfer case issue after many months of scouring the internet I finally found out the cause of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513436March 23, 2023
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Dodge Journey. The contact stated while driving approximately 25 MPH, the vehicle started to lose motive power. The contact stated that numerous warning lights were illuminated. The vehicle stalled and the contact was unable to restart the vehicle. The contact stated that she had experienced the failure with unknown warning lights illuminated prior to the failure however, the contact was able to restart the vehicle. The contact had the vehicle towed to an independent mechanic. The mechanic diagnosed the failure and found that water had entered the ABS module and caused the failure. The mechanic had advised that the failure was related to NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513184March 22, 2023
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2012 Dodge Journey. The contact stated that while driving at an undisclosed speed, the ABS warning light and the traction control warning lights were illuminated. The vehicle was taken to the dealer, where the driver's side wheel sensor, the passenger's side wheel sensor, and the crank position sensor were replaced; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic). The vehicle was taken to a second dealer, Darcars Orange Park Chrysler Dodge Jeep Ram (7233 Blanding Blvd, Jacksonville, FL 32244) for recall repair; however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513023March 21, 2023
SEAT BELTS
The middle row bench seat, middle seat seatbelt doesn’t function the way it should. It doesn’t lock when you fully extend it or be able to hold a person during an accident. This seat has hooks for a child restraint but can’t see how it will hold a child seat if the seat belt won’t lock in place during an accident. Took my vehicle to a dodge dealer in Michigan City, IN who informed me this is not a defect, it’s the way the vehicle was designed. I have serious concerns about this because that is the seat someone can go through the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512766March 20, 2023
POWER TRAIN
The contact owns a 2014 Dodge Journey. The contact stated while driving approximately 25 MPH, he became aware that the oil pressure gauge was fluctuating and then the vehicle stalled without warning. The contact stated that the check engine warning light was illuminated. The contact stated that the oil pressure and engine stall failure had started as an intermittent failure but had become a daily failure. The contact had driven the vehicle to an independent mechanic who diagnosed and determined that the transmission pump and transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 16V461000 (Power Train). The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512684March 19, 2023
UNKNOWN OR OTHER
Headrest came undone when moving seat to vacuum under seat. It is loose and cannot be repaired. I saw there are issues with this same headrest that were recalled on the previous model year. We do not have an active recall, but this is a safety issue as the headrest is just precariously sitting atop two metal bars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512172March 16, 2023
EXTERIOR LIGHTING
Both headlights on the vehicle have a major amount of moisture in them. Also, when using the headlights the lights surge. They will get really bright and then dim down the whole time they are being used. The dealership looked at it and said other models of the same car have been recalled for issues with the headlights but mine were not included. I'm not sure how that can be. No warning lights or anything come up when using the headlights. The lights have been collecting moisture for about 9 months and it's gradually getting worse. They have been inspected for cracks that would result in the moisture but there aren't any. I'm not sure if the moisture is causing the headlights to get bright and dim while in use or if that is another issue all together.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511285March 11, 2023
ENGINE, FUEL/PROPULSION SYSTEM
many things had to be fixed like the camshift senor, tps, new battery after 2 months. the car will only crack and crack it will not fire. have took it everywhere and never get the answer as to what is wrong with it. the key fob will work hit and miss will show no key
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511152March 10, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
I was driving on the highway and my car started to jerk when I accelerated and hit the brakes. I pulled over to see what was wrong with the car. It hesitated to start back up and when it did it stalled. My ESC light came on and my engine light came on before I pulled over. I was stuck on the side of a busy highway with a car that almost caused an accident when it jerked. Took the car to AutoZone for a diagnostics check and got 3 error codes, P0344, P0128, and C121C-00. Was informed that there are similar issues being reported about cars of the same year, make, and model that was not included in a 2016-2017 recall and that there is an open investigation referring to the camshaft sensor being intermittent (Code P0344). There was no other warning lights on the dashboard. All the lights came on at the same time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510531March 7, 2023
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
The acceleration stopped, the lightening light, traction light and skid light all came on and would not accelerate. Car was on but no gas pedal in the middle of the highway. Oil was changed a week before and no leaks on ground but oil is low. It is very dangerous as it has done this several times over the last month and has caused me to almost be in several wrecks because speed drops and cars almost rear end me. Have replaced the Crankshaft Position Sensor twice no in a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510324March 6, 2023
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2009 Dodge Journey. The contact stated that while the vehicle was parked, the vehicle failed to start-up. The contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510496March 6, 2023
SEATS
Went out to my Dodge Journey 2018 to go run errands and noticed the passenger side head rest was apart. The vehicle had been sitting for two days Feel this should be a recall issue Fortunately this didn’t happen while the car was in use Contacted dodge dealer and FCA And was advised there is no recall or warranty coverage This is a safety issue and should be covered
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510263March 5, 2023
AIR BAGS, UNKNOWN OR OTHER
Passenger side front seat headrest airbag deployed while driving. The airbag feature deployed while my 13 year old daughter was sitting in the seat. When the safety feature deployed, it hit my child in the back of her head causing pain and injury. This safety feature deployed without warning or cause. The headrest broke when it deployed is now just hanging from the seat.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11510023March 3, 2023
SERVICE BRAKES, AIR:ANTILOCK:INTERCONNECTING ASSEMBLY(WIRING)
The contact owns a 2015 Dodge Journey. The contact stated that the vehicle was previously fixed under NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic) however, the failure recurred. The contact stated that the ABS warning light and the traction control warning light were illuminated. The contact disconnected the ABS connector, and the connector was corroded. There was also water pouring out of the cable. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509667March 1, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Dodge Journey. The contact stated while driving approximately 30-40 MPH, the front passenger’s side headrest air bag deployed without warning or impact. There were no reported injuries. The contact called the local dealer who informed her that the repair was not covered under warranty. The dealer referred her to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509777March 1, 2023
ELECTRICAL SYSTEM
I was driving and I smelled smoke, saw smoke coming from my center console. I turned and looked the backside of my center console was on fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11509443February 28, 2023
EXTERIOR LIGHTING
The contact owns a 2010 Dodge Journey. The contact received notification of NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealers: East Carolina Chrysler Dodge Jeep Ram Fiat (3401 S Memorial Dr, Greenville, NC 27834: (888)848-5262), Outer Banks Chrysler Jeep Dodge Ram (3000 N Croatan Hwy, Kill Devil Hills, NC 27948:(252) 441-1146) and Washington Chrysler Dodge Jeep Ram Fiat (4001 US-264, Washington, NC 27889: (252) 644-3344) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509574February 28, 2023
POWER TRAIN:DRIVELINE:DRIVESHAFT
The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the driveshaft detached from the rear axle. The vehicle was towed to the dealer; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509593February 28, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2010 Dodge Journey. The contact stated while driving 65 MPH with the cruise control activated, the vehicle independently accelerated. The contact attempted to deactivate the cruise control feature however, the vehicle failed to respond. The contact depressed the brake pedal and the vehicle slowed down and the contact was able to pull over to the side of the roadway and turned off the vehicle. The vehicle was restarted and operated as designed. The vehicle was taken to the dealer and the dealer stated that no failure was found. The vehicle was also taken to an independent mechanic however, the independent mechanic found no failure. The manufacturer was not contacted. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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