Dodge Journey Complaints

5,556 consumer complaints on file.

#10328295April 30, 2010
SERVICE BRAKES, HYDRAULIC
PREMATURE BRAKE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327957April 28, 2010
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE BRAKES BEGAN TO GRIND. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE ROTORS WERE TURNED AND THE DISC PADS REPLACED. THE BRAKES CONTINUED TO GRIND SO THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP WHERE THE ROTORS WERE TURNED AND DISC PADS REPLACED AGAIN. THE BRAKES CONTINUED TO GRIND AND THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALERSHIP AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 98,890.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327231April 23, 2010
SERVICE BRAKES, HYDRAULIC
I PURCHASED A 09 DODGE JOURNEY IN MARCH 09.HAD FRONT BRAKES PADS/ROTORS REPLACED AT 9K MILES, REAR BRAKE PADS/ROTORS AT 10K MILES. I JUST TOOK BACK IN TODAY FOR ANOTHER SET OF FRONT PADS/ROTORS TODAY AT 25K MILES. I HAVE ALSO CONTACTED CHRYSLER REGARDING LEMON LAW IN STATE OF TN. UPON INVESTIGATION ONLINE FOUND THAT NUMEROUS OWNERS ARE HAVING THE SAME PROBLEMS, CAN YOU PLEASE INVESTIGATE THIS? I AM HAPPY WITH THE CAR, JUST VERY NERVOUS WHEN DRIVING WITH MY 2 CHILDREN IN THE CAR. I HAVE OWNED NUMEROUS CHRYSLER/DODGE VEHICLES AND NEVER HAD A PROBLEM LIKE THIS. IN FACT MY PROBLEMS BEGAN IN JULY 09 AND I HAVE BEEN TRYING TO WORK WITH THE DEALERSHIP TO GET THIS CORRECTED, I THINK SOMEONE ELSE NEEDS TO STEP IN AND HELP THE CONSUMERS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326796April 21, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. WHENEVER THE CONTACT DROVE THE VEHICLE THE ENGINE SHUT OFF. THE FAILURE OCCURRED AT VARIOUS SPEEDS. SHE CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE CURRENT MILEAGE WAS 55,938. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326926April 21, 2010
SERVICE BRAKES, HYDRAULIC
MY 2009 DODGE JOURNEY R/T AWD HAS JUST OVER 21,000 MILES ON THE ODOMETER. RECENTLY, THE BRAKES WERE ACTING WORSE THAN NORMAL, SO I TOOK IT IN TO A SERVICE CENTER. I HAVE LEARNED THAT THE PADS AND ROTORS ARE COMPLETELY SHOT, MAKING METAL-TO-METAL CONTACT. ALL WILL NEED REPLACED - AT 21,000 MILES! CHECKING THE INTERNET, I HAVE LEARNED THAT THIS IS A COMMON PROBLEM WITH THE DODGE JOURNEY. NUMEROUS OWNERS HAVE HAD TO HAVE COMPLETELY NEW BRAKES INSTALLED WITH LESS THAN 23,000 MILES ON THEIR CARS. THE FACTORY WARRANTY ONLY COVERS BRAKE PROBLEMS FOR 12 MONTHS / 12,000 MILES. THERE IS CLEARLY A DESIGN PROBLEM WITH THE BRAKES ON THIS VEHICLE LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326658April 20, 2010
ENGINE AND ENGINE COOLING, STRUCTURE
I PURCHASED A 2009 DODGE JOURNEY, USED BUT ONLY 40000 MILES. IN 8 WEEKS OF OWNING IT HAS BEEN IN THE SHOP 5 TIMES, 3 TIMES FOR THE SAME REASON A TICKING IN THE ENGINE. THE MOST RECENT WAS CORROSION OF THE CRANK SHAFT SENSOR. REALLY CORROSION IN A 2009 VEHICLE. THERE IS ALSO A GRINDING SOUND WHEN I TURN THE WHEEL YET NOONE CAN SEEM TO FIND THE PROBLEM OF THAT. I HAVE ALREADY REPLACED THE STRUTS AND MOUNTS (THANK GOD UNDER WARRANTY) THAT WAS A WEEK AFTER I HAD THE CAR. I HAVE A 15 MONTH OLD AND IT SCARES ME THAT SOMETHING SERIOUS COULD HAPPEN WHEN SHE IS RIDING WITH ME. I MAKE JUST ENOUGH MONEY TO PAY MY BILLS AND I AM SCARED THAT SOMETHING, NOW THAT MY CAR IS NOT UNDER A WARRANTY, WILL HAPPEN AND I WILL BE WITHOUT A CAR. I AM VERY DISAPPOINTED WITH THE SERVICE AND QUALITY I HAVE GOTTEN. MY FAMILY HAS PRETTY MUCH ALWAYS OWNED A DODGE VEHICLE AND WE HAVE NEVER HAD THIS MANY ISSUES. I REALLY WISH SOMEONE FROM DODGE WOULD READ THIS AND GIVE BACK TO THE PEOPLE THAT SPENT THEIR HARD EARNED MONEY ON THERE PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326037April 16, 2010
SERVICE BRAKES, HYDRAULIC
AT 15,000 MILES ON MY 09 DODGE JOURNEY, THE FRONT BRAKE PADS ARE GONE AND THE FRONT ROUTERS WARPED. THE BACK PADS ARE FINE BUT THE BACK ROUTERS ARE WARPED. I WAS TOLD BY THE DEALERSHIP THIS IS "NORMAL WEAR". I HAVE OWNED NUMEROUS NEW CARS AND THIS IS NOT NORMAL. DEALERSHIP IS UNWILLING TO CORRECT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325633April 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, TIRES, ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES, HYDRAULIC
ON MONDAY, MARCH 8, 2010, MY WIFE, TWO YEAR OLD DAUGHTER AND I SUFFERED A THIRD EPISODE OF THE FOLLOWING DANGEROUS MALFUNCTIONS: STEERING, TRANSMISSION AND DRIVETRAIN ISSUES THAT, WITHOUT NOTICE, RESULT IN AN UNBEARABLE SCREECHING AND GRINDING NOISE EMANATING FROM UNDERNEATH THE VEHICLE AT SPEEDS BETWEEN 15 AND 30 MPH, A PAUSE AND HESITATION IN ACCELERATION BETWEEN SPEEDS OF 15 AND 30 M.P.H. THAT CAUSES THE CAR TO JUMP FORWARD, THE IMMEDIATE LOSS OF ACCURATE STEERING AND A BURNING SMELL THROUGHOUT THE CAR INTERIOR WE SUFFERED THE MOST RECENT EPISODE, WITHOUT NOTICE, WHILE DRIVING THROUGH RUSH HOUR TRAFFIC AT 7:45 A.M. WE WAITED TWO HOURS FOR A TOW TRUCK TO ARRIVE. FORTUNATELY, MY WIFE AND DAUGHTER WERE ONLY SHAKEN, BUT NOT INJURED. IN THE LAST THREE MONTHS, WE HAVE HAD AN UNSAFE REAR TIRE REPLACED, SUNROOF PARTS REPLACED FOR CONSTANT LEAKING, A NEW ELECTRONIC MODULE INSTALLED TO PREVENT THE EPISODES OF THE ENTIRE ELECTRONIC SYSTEM MALFUNCTIONING CAUSING THE LOSS OF CAR FUNCTION AND DOOR LOCKS AND MULTIPLE POWER STEERING PARTS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323337April 1, 2010
ELECTRICAL SYSTEM, SERVICE BRAKES, AIR
MY FIRST EXPERIENCE WAS THE WINDSHIELD WIPERS COMPLETELY STOPPING WHILE POURING DOWN RAIN. I ALMOST REAR-ENDED SOMEONE. THE WIPER MOTOR HAS BEEN REPLACED NUMEROUS TIMES. MY CAR COMPLETELY SHUTS OFF WHILE I AM DRIVING OR SOMETIMES JUST PUTTING MY CAR IN REVERSE. IT IS CURRENTLY IN THE SHOP AGAIN. PLUS, MY BRAKES ARE ALREADY GONE AND THE CAR IS ONLY A YEAR OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321834March 24, 2010
ELECTRICAL SYSTEM, INTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC
I HAVE A 09 JOURNEY, BOUGHT A YEAR AGO. BRAKES FRONT AND BACK HAVE HAD TO BE REPLACED AND NEED REPLACEMENT AGAIN. INTERIOR LIGHTS DIM WHEN WIPERS OR OTHER ELECTRONIC CONTROLS ARE OPERATED. ENGINE MAKES NOISE AS THOUGH THE LIFTERS AREN'T GETTING OIL--HAD IT IN SHOP FOR THAT AND THEY CAN'T FIND ANYTHING AND IT IS GETTING WORSE. RIGHT SIDE FRONT WHEEL SOUNDS LIKE BEARING IS HAVING ISSUES TOO. PRODUCT IS DANGEROUS--BRAKES AND NOT BEING TAKEN CARE OF UNDER WARRANTY--DEALER, HAVE 26,000 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321573March 23, 2010
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER PERFORMED A DIAGNOSTIC TEST AND STATED THAT THERE WERE PIECES OF METAL IN THE TRANSMISSION FLUID PAN. THE DEALER RESET THE CHECK ENGINE LIGHT ACCORDINGLY. THE CONTACT ALSO EXPERIENCED BRAKE FAILURE IN THE PAST AND THE VEHICLE WAS REPAIRED ON THREE SEPARATE OCCASION FOR BRAKE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,200 AND THE CURRENT MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321471March 22, 2010
SERVICE BRAKES, HYDRAULIC, EQUIPMENT
I PURCHASED A 2009 DODGE JOURNEY, IN MAY OF 2009. BY MARCH 22, 2010, THE BRAKES WERE COMPLETELY GONE. THE PADS WERE METAL TO METAL AND THE ROTORS WERE COMPLETELY SHOT. THE VEHICLE HAD 22,200 MILES ON IT. I HAVE A 3 YEAR AND 36,000 MILE WARRANTY WHICH DON JACKSON IS TRYING NOT TO HONOR. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321272March 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES
WE BOUGHT A 2009 DODGE JOURNEY SXT BACK IN MAY 09. IN THE LAST MONTH FEB 2010 ON, THE AUTOMATIC LOCKING/SECURITY MECHANISM FOR THE DRIVER SIDE DOOR HAS FAILED (SCHEDULED TO BE LOOKED IN TWO DAYS) AND TODAY OUR TRANSMISSION/GEARBOX LITERALLY EXPLODED UNDER THE HOOD AT 6,000 MILES. WE WERE DRIVING DOWN A BACK ROAD ON THE WAY TO STORE WHEN A STRING SMELL OF BURNING CAME INTO THE CABIN AND THEN WE HEARD A SEVERE POP AND THEN NOTHING BUT BILLOWING SMOKE. WE HAD OUR TWO YOUNG CHILDREN IN CAR SEATS AND IMMEDIATELY STOPPED THE VEHICLE TO TRY AND GET THEM AWAY FROM THE POSSIBILITY OF THE ENGINE BEING ON FIRE. WE GOT THE KIDS OUT AND I WENT BACK TO SHUT OFF THE CAR ONCE I SAW IT WASN'T FUEL LEAKING. ONCE IT COOLED DOWN AND STOPPED SMOKING I RAISED THE HOOD AND SAW WHAT LOOKED TO BE BURNT TRANSMISSION FLUID AND SMALL METAL FLAKES ALL OVER MY ENGINE AND UNDERSIDEOF THE HOOD. SO IT WAS JUST TOWED TO THE LOCAL DEALERSHIP TO FIND THE CAUSE. SO NOW I HAVE A CAR WITH A FAULTY SECURITY SYSTEM AND POSSIBLY NEEDS A NEW TRANSMISSION AND WE ONLY HAVE 6,000 MILES ON THE CAR. STILL WAITING FOR THE DEALERSHIP TO DO THE WORK. ON A SIDE NOTE, WITH ALL OF THESE ISSUES ON A BRAND NEW CAR WE MAY BE EXPLORING LEGAL OPTIONS IF CHRYSLER DOESN'T MAKE THIS RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321140March 20, 2010
VEHICLE SPEED CONTROL:CRUISE CONTROL
I AM SENDING VIA U.S. MAIL A COPY OF LETTER AND SERVICE DEPARTMENT RECORD FOR PROBLEM WITH CRUISE CONTROL ON MY A 2010 DODGE JOURNEY THAT I PURCHASED THREE MONTHS AGO. AT THIS TIME ACCORDING TO THE DEALER THERE IS "NO FIX" FOR THIS PROBLEM AND I AM CONCERNED THAT THE MALFUNCTION COULD LEAD TO INJURY TO MYSELF OR OTHERS. A DETAILED LETTER IS IN THE MAIL AND SHOULD ARRIVE AT YOUR FACILITY LATER THIS WEEK. THERE WAS A PROBLEM WITH THE CRUISE CONTROL WHILE DRIVING DOWN AN INCLINE. THE TRANSMISSION WOULD DOWNSHIFT AND THE ENGINE REVVED WITH THE RPM'S RISING TO 2500-4000 AND WOULD PROBABLY GO HIGHER IF THE CONSUMER DID NOT DISENGAGE THE CRUISE CONTROL AND STEP ON THE BRAKE TO GET THE RPM'S DOWN AND THE ENGINE UNDER CONTROL. THE VEHICLE SOUNDED AS THOUGH IT WAS IN NEUTRAL . THE CONSUMER WAS ADVISED TO NOT USE THE CRUISE CONTROL ON HILLY AREAS. UPDATED 04/12/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320591March 17, 2010
SERVICE BRAKES, HYDRAULIC
I OWN A 2009 DODGE JOURNEY AND HAD MY FRONT/BRAKES REPLACED AND THE ROTORS TURNED AT 12,000 MILES. I AM APPROACHING 20,000 MILES AND THEY NEED TO BE REPLACED AGAIN. FROM MY RESEARCH, THIS HAS BECOME A SERIOUS ISSUE WITH DODGE JOURNEYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318127March 9, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT SPEEDS OF 35 MPH, HE COULD HEAR A GRINDING NOISE WHEN APPLYING THE BRAKES. HE ALSO STATED THE BRAKES WOULD NOT ENGAGE AS ACCURATELY AS THEY SHOULD. WHEN DEPRESSED, THE BRAKE PEDAL WOULD FEEL SOFT AND WOULD FALL VERY CLOSE TO THE FLOORBOARD. THE DEALER ADVISED THE FRONT BRAKES WERE WORN AND WOULD NEED TO BE REPLACED. THE ROTORS WERE CUT AND THE FRONT BRAKES WERE REPLACED UNDER FACTORY WARRANTY. THE FAILURE MILEAGE WAS 10,190 AND THE CURRENT WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317824March 8, 2010
SERVICE BRAKES, ELECTRIC
WE BOUGHT A 2009 DODGE JOURNEY IN 5/09. ABOUT A WEEK AGO, I NOTICED MY BRAKES WERE NOT STOPPING LIKE THEY USE TO, A FEW DAYS LATER THEY STARTING SQUEEZING REALLY BAD AND THE BRAKES GOT WORSE. FINALLY ON FRIDAY, MARCH 5TH MY BRAKES WENT COMPLETELY OUT. I TOOK MY CAR TO FIRESTONE AUTO CENTER AND WAS TOLD THAT BOTH MY FRONT AND BACK BRAKE SYSTEM WAS COMPLETELY GONE, THE SERVICE GENTLEMEN AT FIRESTONE COULDN'T BELIEVE THAT BOTH FRONT AND BACK WERE COMPLETELY GONE ON A CAR THAT HAD THE MILEAGE WE DO. I HAD TO REPLACE BOTH WHICH COST ME $1500. I CALLED DODGE TO TELL THEM ABOUT WHAT HAD HAPPENED BUT THEY DIDN'T SEEM TO CARE. I TALKED TO GEDIE IN THE CUSTOMER SERVICE DEPARTMENT AND HE SAID THEY WEREN'T GOING TO DO ANYTHING ABOUT IT BECAUSE BRAKES WEAR DOWN AND THANKS FOR CALLING DODGE CHRYSLER. BUT WHAT I DON'T UNDERSTAND IS WHY THE BRAKES ARE GOING OUT SO SOON ON A VEHICLE WITH ONLY 22,116 MILES ON IT. I THINK BETWEEN MY HUSBAND AND I, WE'VE OWNED AROUND 6 CARS AND I'VE ONLY HAD TO REPLACE BRAKES ON ONE CAR THAT HAD OVER 60,000 MILES ON IT. I THINK THAT THIS NEEDS TO GET LOOKED INTO BECAUSE FROM MY RESEARCH I'M NOT THE ONLY ONE THAT HAS THIS ISSUE WITH THIS TYPE OF CAR, I DID FIND ONE PERSON WHO HAD 12,500 MILES ON HIS VEHICLE AND HE HAD TO REPLACE BOTH BRAKE SYSTEMS AS WELL. IF I WOULD HAVE KNOWN THAT I WOULD HAVE TO REPLACE BOTH BRAKE SYSTEMS SO QUICKLY I WOULDN'T HAVE BOUGHT THIS CAR. DODGE NEEDS TO FIX THE PROBLEM BEFORE IT BECOMES ANOTHER 'TOYOTA' ISSUE AND REIMBURSE THE PEOPLE THAT HAVE HAD TO REPLACE BOTH BRAKE SYSTEMS ON A BRAND NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317155March 5, 2010
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE STARTED TO MAKE A METAL ON METAL GRINDING NOISE WHILE DRIVING 35MPH. SHE TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE BRAKES WERE COMPLETELY WARN DOWN. THE DEALER HAD TO REPLACE THE BRAKES PADS AND THE ROTORS. THE CONTACT STATED THE FAILURE HAPPENED IN JUST ONE DAY, THERE WAS NO PREVIOUS NOISE OR WARNING. THE DEALER TOLD HER THAT HER BACK BRAKES NEEDED TO BE REPLACED. THE FAILURE MILEAGE 19,200. THE CURRENT MILEAGE WAS 19,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316829March 4, 2010
SERVICE BRAKES, HYDRAULIC
PREMATURE FRONT BRAKE WEAR ON 2009 DODGE JOURNEY. AT 13,000 MILES THE FRONT BRAKE PADS HAD TO BE REPLACED FOR STATE INSPECTION. THIS WAS IN MAY OF 2009. NOW THAT THE CAR HAS 27,000 MILES ON IT THE FRONT BRAKES STARTED GRINDING SUDDENLY. NOW THE FRONT BRAKE PADS AND ROTORS WILL HAVE TO BE REPLACED. NEVER HAD TO REPLACE BRAKES ON A CAR EVERY 13,000 MILES. CHECKED THE INTERNET AND FOUND VERY SIMILAR COMPLAINTS. IS THERE A RECALL OR A PERMANENT FIX FOR THIS PROBLEM OTHER THAN REPLACING BRAKES EVERY 6 MONTHS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315061March 1, 2010
SERVICE BRAKES, HYDRAULIC
DODGE JOURNEY 2009. WE HAD TO REPLACE THE FRONT PADS WITH 21K MILES AND FRONT ROTORS HAD TO BE TURNED TWICE TO GET THEM EVEN. NOW WITH 27K THE FRONT ROTORS NEED TO BE REPLACED AND THE PADS IN THE REAR NEED TO BE REPLACED, AS WELL. THIS MUST BE A MANUFACTURER PROBLEM. (DO CUSTOMERS ALWAYS NEED TO WAIT UNTIL SOMEONE DIES -- TOYOTA!!). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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