Dodge Journey Complaints

5,556 consumer complaints on file.

#10633687September 16, 2014
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, ALL OF THE WARNING LIGHTS FLICKERED AND THE TRANSMISSION SHIFTED INTO A LOWER GEAR WHERE IT BECAME STUCK. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS NO FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633770September 16, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH, SERVICE BRAKES, AIR:DISC:ROTOR
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE LOSS POWER AND STALLED. ADDITIONALLY, THE CONTACT STATED THAT THE BRAKES AND ROTORS REQUIRED REPLACEMENT APPROXIMATELY EVERY TWO MONTHS. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE TIMES OR MORE PER WEEK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633237September 15, 2014
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS MADE AN ABNORMAL NOISE AND FAILED TO CLEAR THE WINDSHIELD WHEN RAINING. THE DEALER REPAIRED THE WIPERS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633250September 15, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND MADE AN ABNORMAL NOISE BEFORE STALLING. THE DEALER STATED THAT THE DIGITAL PANEL FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000. UPDATED 10/24/2014*LJ UPDATED 7/14/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632450September 11, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE HEADLIGHTS AND WINDSHIELD WIPERS WERE ACTIVATED AT THE SAME TIME AND CAUSED ALL THE LIGHTS ON THE VEHICLE TO SHUT OFF. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 10/29/14*LJ THE CONSUMER STATED THE DRIVER'S SIDE CALIPER LOCKED UP OR FROZE. IT DESTROYED THE ROTOR AND CALIPER. THE BRAKES HAD UNDER 25,000 MILES ON THE BRAKES. UPDATED 4/22/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631799September 9, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE AND THE BRAKING SYSTEM MALFUNCTIONED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER MULTIPLE ATTEMPTS. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631806September 9, 2014
ELECTRICAL SYSTEM
CAR REFUSES TO START, INSERT FOB CAR JUST CLICKS BUT WILL NOT TURN OVER, SOMETIMES DOORS WON'T OPEN. REPLACED BATTERY IN WINTER, 2 STARTERS THIS SUMMER (WITHIN ONE WEEK), NEW BATTERIES IN FOB, GREEN WIRE TO STARTER CLEANED, TOOK OUT FOB AND LOCKED DOORS AND UNLOCKED DOORS (ONE SITE SUGGESTED THEY THOUGHT IT MIGHT HAVE TO DO WITH ANTI THEFT DEVICE), TRIED TAPPING/WIGGLING THE GEAR SHIFT (AS SUGGESTED ON ANOTHER SITE), HAVE TRIED ALL DEALERSHIP AND INTERNET SUGGESTIONS). I ASK IF IT WAS A DEFECTED FOB AND WAS TOLD "NO". HAVE BEEN STRANDED IN EXTREME HEAT FOR 30 MINUTES AND LONGER, STRANDED IN VERY COLD WEATHER (THANK GOD MY DAUGHTER WAS AT THE SAME STORE I WAS AT, IN HER HONDA). DEALERSHIP STATED IT WOULD COST A LOT TO TRY TO FIND ISSUE, THIS IS NOT A CONSUMER ISSUE BUT CHRYSLER ISSUE. CHRYSLER IS AWARE SO IT SHOULD NOT BE MY DOLLAR THAT FINDS THEIR DEFECT. (ONE SITE SUGGESTED THE POWER INTEGRATED DISTRIBUTION MODULE RL692302-AE - $1K TO CORRECT.). SURPRISED THERE ISN'T ALREADY A RECALL FOR THIS ISSUE SINCE THERE ARE NUMEROUS REPORTED FROM OTHER OWNERS. AFRAID TO DRIVE CAR, DON'T KNOW IF IT WILL JUST STOP RUNNING WHILE DRIVING DOWN THE ROAD, DON'T KNOW IF I WILL GET STRANDED FOR HOURS. TOOK IN FOR L25 RECALL AND DEALERSHIP STATED THAT WASN'T THE ISSUE. FINE STILL WANTED THE RECALL CORRECTED. SAFETY HAZARD ESPECIALLY IF IT TURNS OUT TO BE ELECTRICAL, MIGHT CAUSE A FIRE. NEED HELP!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631718September 8, 2014
AIR BAGS
I OPENED UP THE DRIVES DOOR WITH THE ENGINE RUNNING , THE AIR BAG LIGHT CAME ON. I TURNED THE ENGINE OFF AND RESTARTED THE ENGINE AND AIR BAG DID NOT COME BACK ON. EVERY SINCE THE AIR BAG LOT COMES ON FROM TIME TO TIME BUT IF YOU CYCLE THE KEY, IT GOES OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631410September 7, 2014
ELECTRICAL SYSTEM, POWER TRAIN
CAR WAS PARKED AND I THOUGHT A NEIGHBOR WAS HONKING THEIR HORN FOR QUITE AWHILE, IT STOPPED, BUT A LITTLE WHILE AFTER THAT I WAS WALKING BY THE CAR AND IT JUST STARTED BEEPING. NOT SOLID BEEPING BUT LIKE IT WAS TRYING TO GET MY ATTENTION. ALSO THE CAR IS SLOW TO START (LIKE A DEAD BATTERY) BUT I JUST INSTALLED A NEW BATTERY AND THE TRANSMISSION HAS BEEN BANGING HARD SINCE THE FIRST DAY I GOT IT. I HAD IT IN A NUMBER OF TIMES FOR THE PROBLEM, BUT IT WOULD NOT DO IT WITH THEM IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631212September 6, 2014
ELECTRICAL SYSTEM
ON MANY DIFFERENT OCCASIONS WHEN GOING TO START THE CAR THE LIGHTS, RADIO ETC ALL WORKED BUT THE VEHICLE WOULD NOT START. THIS WOULD HAPPEN PERIODICALLY THEN MORE FREQUENT AS TIME WENT ON. AFTER REPLACING THE BATTERY THE VEHICLE CONTINUED TO HAVE THIS PROBLEM. AT ONE POINT I BECAME STRANDED IN A PARKING LOT WITH MY TWO SMALL CHILDREN IN THE CAR BECAUSE AGAIN THE CAR WOULD NOT START. AFTER TAKING THE VEHICLE TO THE DEALERSHIP FOR REPAIRS A MODULE WAS THOUGHT TO BE THE PROBLEM AND WAS REPLACED. THREE DAYS LATER I BECAME STRANDED AGAIN AT A GAS STATION AGAIN WITH MY TWO SMALL CHILDREN BECAUSE THE VEHICLE WOULD NOT START. MY CAR WAS AGAIN TAKEN BACK TO THE DEALERSHIP. I WAS SOON INFORMED THAT THEY COULD NOT FIND THE PROBLEM AND HAD CONTACTED CHRYSLER. CHRYSLER HAD SUGGESTED REPLACING THE STARTER. AFTER RESEARCHING THIS ISSUE I HAVE FOUND THAT THIS IS NOT AN ISOLATED PROBLEM. I FIND THAT THIS IS A SAFETY PROBLEM DO TO THE UNPREDICTABLE NO START PROBLEM. LEAVING THE VEHICLE OCCUPANTS STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631255September 6, 2014
STRUCTURE:BODY:DOOR
AFTER A NIGHT OF RAIN, BOTH REAR DOORS HAD TAKEN IN WATER,; BOTH WINDOWS WERE CLOSED TIGHTLY ; I FIRST NOTICED WATER LEAKING OUT OF THE BOTTOM OF BOTH DOORS, THEN WHEN OPENING THEM COULD HEAR THE WATER SLOSHING AROUND IN THE DOOR. EVENTUALLY, THE WATER LEAKED OUT (2-3 DAYS) FROM BOTH, BUT IT SMELLS WET. THIS HAS HAPPENED AGAIN, TWICE, IN THE COUPLE OF WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631156September 5, 2014
ELECTRICAL SYSTEM
THIS ISN'T THE FIRST TIME THIS HAS HAPPENED, WE THINK THERE IS SOMETHING WRONG WITH THE IGNITION. I'VE REPLACED THE STARTER, BATTERY AND GOT A TRANNY ALL WITHIN A YEAR. THE CAR WILL NOT START BUT I HAVE POWER, THE RADIO AND LIGHTS COME ON, I HAVE TO LET IT SIT FOR A MINUTE RETRY IT AND HOPE IT WORKS. I'LL BE CALLING THE DEALERSHIP AND SEE WHAT THEY CAN DO, BUT THIS IS AN 09 JOURNEY NOTHING MAJOR SHOULD BE GOING ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631190September 5, 2014
ELECTRICAL SYSTEM
I HAVE BEEN HAVING PROBLEM WITH MY DOORS UNLOCKING. I THOUGHT IT WAS THE KEY-LESS REMOTE NEEDING A BATTERY OR THE CAR NEED A NEW BATTERY, CHANGED BOTH AND THAT WASN'T IT. THE ONLY DOOR THAT WOULD OPEN WAS THE DRIVER'S SIDE. SOMETIMES ALL THE DOOR WILL OPEN , THEN ONCE IT OPENS IT WILL NOT OPEN AGAIN UNTIL, MAYBE A WEEK FROM THEN, A MONTH. IT JUST OPENS WHEN IT WANTS. I HAVE TO LEAN OVER TO OPEN THE OTHER DOORS WHEN I GET IN. I TOOK IT TO THE DEALERSHIP AND I WAS TOLD THAT I NEED ANOTHER COMPUTER MODULE, BUT THEY COUDLN'T FIND ANYTHING WRONG WITH IT SO THAT HAD TO BE THE PROBLEM. NO ONE HAS $600 FOR THAT TPN PART. I THINK THIS SHOULD BE LOOKED ONTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630591September 4, 2014
ENGINE
WHILE CAR IS RUNNING IT JUST STOPS. HAS DONE IT AT LEAST 10 TIMES ON FREEWAY AND ON SURFACE STREETS CAR JUST STOPS RUNNING. HAVE TO PUT IN NEUTRAL AND RE START IT. VERY DANGEROUS. VEHICLE IS NOT SAFE. HAVE TAKEN IT TO DEALER BUT THEY TELL ME THEY CAN FIND NOTHING WRONG WITH VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629941September 1, 2014
VEHICLE SPEED CONTROL, POWER TRAIN, ELECTRICAL SYSTEM
WHILE DRIVING ALONG THE HIGHWAY, WITH CRUISE CONTROL ON, THE VEHICLE LOST POWER AND DECELERATED. THE ETC AND TRACTION CONTROL LIGHTS CAME ON THE DASH. AFTER PULLING TO THE SIDE OF THE ROAD THE VEHICLE WAS RESTARTED. AFTER BEING RESTARTED THE VEHICLE DROVE NORMALLY. THIS SCENARIO HAS HAPPENED THREE TIMES AT HIGHWAY SPEEDS AND ONCE DURING ACCELERATION. AROUND THE SAME TIME OF ONSET WITH THE POWER LOSS ISSUE THE VEHICLE WILL NOT START INTERMITTENTLY. SOMETIMES IT STARTS AFTER SEVERAL MINUTES, SOMETIMES IT DOES NOT START FOR SEVERAL HOURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629659August 31, 2014
ENGINE
I HAVE COMPLAINED SEVERAL TIMES ABOUT THESE ISSUES WITH THIS STUPID CAR, AND ITS CRAZY THAT IM STILL PAYING FOR IT!!! THE CAR WAS PURCHASED BRAND SPANKING NEW AND I'VE BEEN HAVING THE SAME [XXX] ISSUES SINCE DAY ONE. WHEN I PUT THE KEY FOB IN THE STARTER SWITCH THE CAR GOES DEAD. THE ONLY WAY THE FREAKING CAR WILL START IS BY TRY TO PUT THE CAR IN NEUTRAL. IF THAT DOESN'T WORK THEN I MOVE THE BATTERY AROUND UNTIL I HEAR A CLICK FOR A CONNECTION. IF THESE DON'T WORK I DISCONNECT THE NEGATIVE AND POSITIVE ON THE BATTERY. EVENTUALLY THE CAR WILL START AFTER SPENDING AN HOUR OR SO TRYING TO GET IT STARTED. IM DISABLED AND TRULY HAVE AN EXTREMELY HARD TIME WITH THIS CAR. THIS ENTIRE CAR SHOULD BE RECALLED!!! THE OTHER ISSUE IS THAT THE ALARM DOESN'T WORK. ONCE THE ALARM GOES OFF, THE KEY FOB WILL NOT OPEN THE CAR AND WILL NOT TURN THE ALARM OFF. ALSO THE "KEY WITHIN THE FOB" DOESN'T OPEN THE CAR DOOR WHEN THE ALARM IS ON. ALL I CAN ASK IS THAT YOU HELP ALL OF US WHO ARE HAVING THESE CRAZY ISSUES!!! DO SOMETHING [XXX]!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629381August 29, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I TOOK THE VEHICLE IN TO MY NORMAL MECHAINC BECAUSE THE TAILLIGHT KEEPS GOING OUT & I HAVE A BAS LIGHT THAT KEEPS COMING ON WHICH WHEN ON MEANS I CAN'T UE THE CRUISE CONTROL. I'M ALSO HAVING ISSUES WITH THE IGNITION WHERE IT SOMETIMES WON'T START, JUST CLICKS & WHEN THAT OCCURS YOU HAVE TO PUT IT IN GEAR TAKE IT OUT & THEN IT'LL START UP. MY MECHANIC TOLD ME THE TAILIGHT & ALL THE OTHER ISSUES CAN BE ATTRIBUTED TO A BAD PCM & I HAD TO TAKE IT TO THE DEALER. AS I INVESTIGATED THESE ISSUES I NOTICED THAT MOST OF THESE ELECTRICAL ISSUES ARE BEING POSTED AS RECALLED ITEMS, BUT WHEN I CONTACTED THE LOCAL DEALERSHIP & DODGE DIRECTLY THEY TELL ME NO. HOW CAN ALL OF THE SAME THINGS THAT ARE BEING RECALLED BE HAPPENING WITH MY VEHICLE & NONE OF THAT BE RECALLED WORK THAT NEEDS TO BE DONE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629397August 29, 2014
SERVICE BRAKES
WHILE DRIVING AT APPROXIMATELY 30MPH AND SLOWING DOWN THE RIGHT REAR BRAKE WOULD NOT RELEASE WHICH RESULTED IN SMOKE, OVERHEATING OF THE WHEEL AREA AND SMELL OF BURNING BRAKES. THE VEHICLE WAS REVIEWED BY A DODGE DEALER WHO INDICATED THEY COULD NOT FIND ANY PROBLEMS WITH THE BRAKES. THIS HAPPEN TWO MORE TIMES WITH THE SAME OUTCOME FROM DODGE. CHRYSLER SUPPORTS THE DEALER AND WILL NOT TAKE ANY ACTIONS. A COMPLAINT WAS FILED WITH THE STATES ATTORNEYS OFFICE BECAUSE IT REPRESENTS A SAFETY ISSUE. MEANTIME, I AM TAKING THE CAR TO ANOTHER CHRYSLER DEALER FOR A SECOND OPINION WHICH SEEMS TO BE MY ONLY OPTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629028August 28, 2014
ENGINE, POWER TRAIN
HAVE A COMPLAINT ABOUT MY 2010 DODGE JOURNEY SE. FOR THE LAST TWO MONTHS IT HAS BEEN AN ONGOING ISSUE. I HAD THE STARTER REPLACED, THE WIN MODULE REPLACED. PROBLEM WENT AWAY FOR A FEW WEEKS. THEN CAME BACK. IT HAS BEEN NO STARTING ON AND OFF THE LAST TWO WEEKS. EVERYTHING ELSE WORKS WHEN I TURN THE IGNITION. BUT NOTHING HAPPENS WITH THE ENGINE. AUGUST 26TH, 2014 I WENT TO PICK MY SON UP FROM DAYCARE. MY CAR WOULDN'T START. IT WOULDN'T START ALL EVENING. THEN THE FOLLOWING DAY IT STARTED AND I HAD MY FIANCE TAKE IT BECAUSE I AM NERVOUS AND UNCOMFORTABLE DRIVING MY CAR. AFTER MY FIANCE GOT OUT OF WORK THE CAR WOULDN'T START AND HE HAD TO LEAVE IT AT WORK. IT IS EFFECTING MY WORK AND MY PERSONAL LIFE. IT WAS SMOLDERING HOT OUT AND I WAS WITH MY SON. I CAN'T KEEP DOING THIS WITH MY CAR. I DON'T KNOW IF IT'S A TIPM ISSUE, BUT I ALSO HAVE THE SUGGESTION THAT IT'S A FAULTY TRANSMISSION RANGE SENSOR AS WELL. PLEASE HELP ME. MY LOAN IS WORTH MORE THAN THE ACTUAL CAR. AND MY LAST OPTION IS TO TAKE IT TO A DEALERSHIP IN INWOOD, NY THAT HAS A BAD REPUTATION FOR FIXING THINGS THAT DON'T NEED TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629070August 28, 2014
ELECTRICAL SYSTEM
VEHICLE WOULD NOT START. HAD THE BATTERY CHANGED BUT 3 DAYS LATER VEHICLE WOULD NOT START. HAD THE STARTER CHANGED BUT 2 DAYS LATER VEHICLE WOULD NOT TURN OVER. IGNITION JUST MAKE S A CLICKING SOUND. MECHANIC CLAIMS '09 JOURNEY ARE NOTORIOUS FOR ELECTRICAL PROBLEMS AND WILL REPLACE THE STARTER AGAIN ALTHOUGH HE DOUBTS THAT WILL HELP. UNFORTUNATELY MY WIFE DRIVES THIS VEHICLE WITH 4 CHILDREN. I'M VERY CONCERNED ABOUT HER GETTING IN A BAD SITUATION ON THE ROAD. VEHICLE GAS ALREADY HAD MULTIPLE RECALLS OVER THE PAST FEW YEARS. WHAT CAN I DO? ANY RECOURSE TO HAVE DODGE FIX THE PROBLEM THRU A RECALL? I HAVE READ THAT THIS IS AN ONGOING PROBLEM WITH MANY CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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