Dodge Journey Complaints

5,556 consumer complaints on file.

#10672700January 15, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,812. UPDATED 03/17/15*LJ UPDATED 10/15/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672800January 15, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
VEHICLE BATTERY DRAINED. REPLACED BATTERY AND WIPERS STAYED ON CONTINUOUSLY. MULTI FUNCTION SWITCH WAS INOPERATIVE WHICH CONTROLS THE TURN SIGNALS, HIGH AND LOW BEAM, AND FOG LIGHTS. FACTORY NAVIGATION WITH SURROUNDING AREA CAUGHT FIRE WITH NO KEY IN THE IGNITION WHILE CAR WAS PARKED IN DRIVEWAY RESULTING IN TOTAL LOSS OF VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10672409January 14, 2015
ELECTRICAL SYSTEM
THE CAR WOULD NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672474January 14, 2015
POWER TRAIN
THE OUTPUT SEAL ON THE TRANSFER CASE FAILED AND WAS LEAKING ON TO THE EXHAUST. HAD IT REPLACE AND IT HAS FAILED A SECOND TIME AND THE DEALER INFORMED ME THAT THE SEAL WILL ONLY BE REPLACED ONCE AND AFTER THAT THE WHOLE TRANSFER CASE HAS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671602January 10, 2015
SERVICE BRAKES
UNUSUAL REAR BRAKES WEAR AND ROTORS AT 25000 MILES CAUSING CAR TO VIBRATE. CAR IS STILL UNDER WARRANTY BUT WILL NOT OVER THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671357January 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671400January 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40-60 MPH AND ATTEMPTING TO DECELERATE, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL REMEDY. THE CONTACT MENTIONED THAT THE IGNITION KEY WAS THE ONLY ITEM IN THE KEY RING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671379January 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670918January 8, 2015
SERVICE BRAKES
WE ARE ON OUR THIRD SET OF FRONT BRAKES AND SECOND SET OF REAR. NOW THEY ARE SAYING MY REAR BRAKES HAVE 5% BRAKE LEFT. SO, I WILL NEED NEW BRAKES AND ROTORS. THE GUY AT DODGE BLAMED MY WIFE FOR THE WAY SHE DRIVES. PT HERE IS NO PROBLEM WITH THE WAY SHE DRIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670978January 8, 2015
ELECTRICAL SYSTEM
ROUGHLY 1 MONTH AFTER PURCHASING VEHICLE THE RADIO SCREEN WOULD FADE OUT AND TURN BLACK. AFTER SEVERAL VISITS AND UPDATES AT THE DEALERSHIP, WE INVOLVED CORPORATE WHO INSTRUCTED THE DEALERSHIP TO REPLACE THE RADIO. THE VEHICLE IS STILL HAVING SIMILAR ISSUES, BUT NOW THE ENTIRE DASH, AIR/HEAT, AND RADIO WILL SHUT OFF FOR A BRIEF SECOND AND THEN THE RADIO WILL POWER ON. CORPORATE IS STILL INVOLVED AND NOW THEY ARE SAYING THEY HAD NOT REPLACED THE RADIO, BUT THE TOUCHSCREEN. NOW, WE HAVE YET ANOTHER RENTAL. OUR VEHICLE HAS BEGUN SHOCKING PASSENGERS AS THEY EXIT. THIS IS NOT A TINY SHOCK, BUT A PAINFUL JOLT THAT IMPACTS THE PASSENGERS ON A REGULAR BASIS. THE PROCESS OF GETTING MY NEW VEHICLE PROPERLY FIXED HAS BEEN A COMPLETE NIGHTMARE. I HAVE BEEN A DODGE CUSTOMER FOR YEARS, PURCHASING SEVERAL VEHICLES, BUT NEVER AGAIN. THE LACK OF CUSTOMER SERVICE IS A JOKE AND I AM CONCERNED FOR THE SAFETY OF MY FAMILY WHILE DRIVING THIS VEHICLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670771January 7, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL-THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR UPDATED 3/4/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670406January 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THE KEY WAS REMOVED AND REINSERTED INTO THE IGNITION. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE PERSISTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670158January 5, 2015
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE WILL NOT START INTERMITTENTLY. AFTER SEVERAL COSTLY REPAIRS THE ISSUE PERSISTS AND THE DEALER AND MANUFACTURER DENY KNOWLEDGE OF THE PROBLEM OR REPORT THAT THEY CANNOT DUPLICATE IT. THIS SEEMS DISINGENUOUS SINCE ALL CAR SITES I EVALUATED PRIOR TO THIS COMPLAINT LIST THIS SAME ISSUE IN ABUNDANCE. I ALSO HAVE HAD TO REPAIR OR REPLACE THE BRAKE SYSTEMS AND AM CURRENTLY RECEIVING WARNING LIGHTS FOR THE ESP AND BAS. THE MODEL YEAR IS POORLY MANUFACTURED AND THE MANUFACTURER IS NOT TAKING RESPONSIBILITY. IT HAS ALSO BEEN EXTREMELY DANGEROUS (MULTIPLE INCIDENCE OF STRANDING IN THE MIDDLE OF WINTER WITHOUT HEAT UP TO 2 HOURS WITH SMALL CHILDREN AFTER WHICH THE CAR WILL MIRACULOUSLY START.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670229January 5, 2015
ELECTRICAL SYSTEM
IN OCT., 2014 I RECEIVED A RECALL NOTICE L25/NHTSA 14V-373. I HAVE CALLED MY DEALER AND CHRYSLER'S VEHICLE SAFETY HOTLINE TWICE, AND AGAIN TODAY. BOTH REPORT THAT "THE PROBLEM IS IN THE IGNITION SWITCH, BUT THAT "THE REPAIR PARTS ARE NOT AVAILABLE, NOR DO THEY HAVE AN ETA FOR THEIR ARRIVAL". LAST EVENING MY CAR'S ENGINE SHUT OFF WHILE I WAS DRIVING AT ABOUT 40 MPH. I RESTARTED AND IT STOPPED AGAIN. I HAD PLENTY OF GAS AND THE CAR HAS RUN NORMALLY SINCE. HOWEVER, THE CAR BEHIND ME ALMOST DIDN'T STOP IN TIME. HOW CAN THIS VEHICLE BE SAFE TO DRIVE? WHAT IF I HAD BEEN GOING 65 MPH ON THE INTERSTATE? I WAS EMPLOYED FOR MANY YEARS IN THE MANUFACTURING INDUSTRY AND NEVER HEARD OF PLACING , OR RECEIVING AN ORDER WITHOUT OBTAINING A DELIVERY COMMITMENT. WHAT IS GOING ON HERE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670086January 5, 2015
POWER TRAIN:DRIVELINE:DRIVESHAFT
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS PRESENT UNDERNEATH THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A MECHANIC WHO DIAGNOSED THAT THE BOLTS HOLDING UP THE DRIVESHAFT TO THE POWER TRAIN HAD DETACHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669962January 4, 2015
ELECTRICAL SYSTEM
THIS IS THE 3RD TIME THE CAR HAS LEFT ME STRANDED. THE IGNITION WILL NOT TURN OVER. THE BATTERY IS FINE, THE TANK IS FULL. I RECEIVED A RECALL FOR THE IGNITION FOB BUT WAS TOLD BY THE DEALER THAT THE PART IS NOT IN. ITS BEEN MORE THAN 6 MONTHS. I'D LIKE TO KNOW WHAT MY RIGHT ARE. ISN'T THE MANUFACTURER OBLIGATED TO FIX THE KNOWN/ADMITTED PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669990January 4, 2015
SERVICE BRAKES, AIR BAGS
FIRST WAS THE BACK BRAKES AND RIGHT ROUTER HAVE HAD TO REPLACE IT 3 TIMES SINCE 2012 .. WE WHERE LEAVING A BP WHEN WE WERE HIT ON THE SIDE BACK PASSENGER DOOR AND BACK PANEL SO BAD THE DOOR WAS STUCK AND THE AIRBAGS DID NOT DEPLOY WAS SO SCARED FOR MY KIDS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10669690January 2, 2015
ENGINE
AS I WAS TURNING INTO A SUBDIVISION A LOUD KNOCKING NOISE FOLLOWED BY A SQUEAL AND MY ENGINE COMPLETELY SHUT DOWN AND SEIZED. I HAVE A LITTLE OVER 83,000 MILES ON MY 2009 DODGE JOURNEY. THERE WERE NO INDICATIONS OF ANY PROBLEMS. IT WAS ONE OF THE QUIETEST VEHICLES I HAVE EVER OWNED, AND THIS HAPPENED OUT OF NO WHERE. THE SHOP HAS INFORMED US THAT THE ENGINE IS COMPLETELY SEIZED AND NEEDS TO BE REPLACED. THE MECHANIC HAS NOT SEEN SUCH SILVERY OIL IN A LONG TIME. THIS COMES ACROSS LIKE A MANUFACTURE ERROR SUCH AS YOUR RECALL FOR THE ROD BEARING IN YOUR 2012. CAN SOMEONE PLEASE INVESTIGATE THIS. I JUST MADE MY THIRD PAYMENT ON THIS VEHICLE, AND NOW I AM WITHOUT A VEHICLE, AFTER OWNING IT FOR 87 DAYS AT THE TIME OF INCIDENT. AN OIL CHANGE WAS DONE APPROXIMATELY 1000 MILES PRIOR TO THE INCIDENT AND THERE WERE ABSOLUTELY NO WARNING SIGNS. WE NEED OUR VEHICLE, AND IT IS GOING TO COST $4000 TO FIX, AND WE STILL OWE OVER $10,000 BECAUSE WE PURCHASED IT ON SEPTEMBER 25, 2014 AND THIS HAPPENED ON DECEMBER 22, 2014. THIS HAS TO BE A MANUFACTURING ISSUE. PLEASE ADVISE AS TO WHAT TO DO TO HAVE THIS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669720January 2, 2015
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT UPON INSPECTION, THE INDEPENDENT MECHANIC DISCOVERED THAT THE POWER STEERING HOSE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669782January 2, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AFTER GETTING OFF FROM A LONG DAY AT WORK. LEAVING THE PARKING LOT ON THE SECOND FLOOR FROM WORK I WAS COMING DOWN THE RAMP WHEN I LOST COMPLETE CONTROL OF THE VEHICLE. THE VEHICLE COMPLETELY SHUT DOWN ON ME LEAVING ME TO FLOOR THE BREAK TO STOP THE VEHICLE ALMOST CAUSING ME TO CRASH INTO THE CURB. ALL SERVICE LIGHTS COME UP ON DASH BOARD WINDSHIELD WIPERS STARTED GOING ON AND THE CAR COMPLETELY SHUT OFF WORST THING IS AFTER DOING RESEARCH ABOUT MY VEHICLE IS THAT IT'S BEEN A COMMON PROBLEM WITH ALL CHRYSLER,JEEP,DODGE VEHICLES. REPAIRS FOR THIS IS ABOUT 1,200$ SOMETHING CUSTOMERS ARE SUBJECT TO PAY DUE TO NOT BEING COVERED UNDER WARRANTY. CHRYSLER NEEDS TO ADDRESS THIS ISSUE FOR THEIR CUSTOMERS SAFETY!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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