Dodge Journey Complaints

5,556 consumer complaints on file.

#10692262March 5, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692304March 5, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/5/15*CN UPDATED 05/12/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692309March 5, 2015
ELECTRICAL SYSTEM
RECEIVED RECALL LH/NHTSA 14V-373 FOR WIRELESS IGNITION NODE MODULE DETENTS. DEALER HAS NEVER BEEN UNABLE TO GET RECALL PARTS TO PERMANENTLY CORRECT. PLEASE ADVISE ASAP AS WE WOULD STILL LIKE TO CORRECT THIS SITUATION AS SOON AS POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692393March 5, 2015
ELECTRICAL SYSTEM
DRIVING VEHICLE LOCALLY, MAKING SEVERAL STOPS. THE LAST STOP, WHEN I RETURN TO CAR ABOUT 8:00PM WITH MY CHILDREN, CAR WOULDN'T START. ATTEMPTED TO GET IT JUMPED OFF AND THAT DIDN'T WORK. ABOUT 10:00P IT STARTED. I STOPPED BY THE GAS STATION TO FILL UP, CUT IT OFF, AND IT WOULDN'T START AGAIN. I CONTACTED AAA, WHEN THEY FINALLY ARRIVED ABOUT 45 MIN LATER, IT STARTED. THIS OCCURRED AROUND OCTOBER 2012 IT OCCURRED AGAIN AROUND APRIL 2013, AGAIN MAY 2013, AGAIN JANUARY 2014, MARCH 2014, DECEMBER 2014, AND MARCH 2015. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691988March 4, 2015
ELECTRICAL SYSTEM, ENGINE
AFTER STARTING UP THE VEHICLE, THE RADIO AND INFORMATION DISPLAY WILL NOT FUNCTION AT ALL. WHEN THE VEHICLE IS THEN SHUT OFF THE BATTERY WILL DRAIN RATHER QUICKLY( WITHIN 8 HOURS) AND KILL THE BATTERY. IF THE BATTERY IS DISCONNECTED AND THEN RECONNECTED THE RADIO AND DISPLAY WILL THEN WORK. THIS HAPPENS FREQUENTLY DEPENDING ON HOW MANY TIME THE VEHICLE IS STARTED AND STOPPED.MY MECHANIC HAS TRACED IT TO THE TIPM ,TOTALLY INTEGRATED POWER MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692071March 4, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 5 MPH OVER A POTHOLE, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT RECEIVED NOTIFICATION ON NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692135March 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691732March 3, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000(ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691491March 2, 2015
ELECTRICAL SYSTEM
IN OCTOBER 2014 I RECEIVED A LETTER STATING CHRYSLER HAD A SAFETY RECALL ON THE FREQUENCY OPERATED BUTTON IGNITION KEY FOR MY JOURNEY. AS OF MARCH 2, 2105 I HAVE YET TO RECEIVE A LETTER TO GET THIS FIXED. I THINK 6 MONTHS IS MORE THAN ENOUGH TIME TO HAVE THIS RECALL TAKEN CARE OF FOR MY CAR. THE LETTER SAID I HAD TO WAIT FOR ANOTHER LETTER STATING THE PART WAS AT THE DEALER. I HAVE NEVER GOTTEN THIS LETTER. COULD YOU PLEASE TELL ME WHAT IS TAKING SO LONG AND WHEN THIS PROBLEM WILL BE FIXED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691554March 2, 2015
ELECTRICAL SYSTEM
A COUPLE MONTHS AFTER PURCHASING MY VEHICLE, IT STOPPED IN THE MIDDLE OF THE STREET. THIS HAPPENED PERIODICALLY OVER A COURSE OF THREE YEAR.. LAST WEEK, MY CAR STOPPED IN THE MIDDLE OF THE STREET, ALMOST KILLING MY CHILDREN AND I. WHEN I REPORTED THIS TO DODGE, I WAS TOLD THAT IT HAD BEEN RECALLED FOR AN IGNITION ISSUE (I WAS NOT AWARE OF) AND IT HAD BEEN REPAIRED BEFORE I PURCHASED IT. THE RECALL ISSUE WAS CAUSING THE THE SAME TYPE OF ISSUES THAT I WAS HAVING. NOW MY CAR WONT START AND LO AND BEHOLD, IM BEING TOLD ITS MY IGNITION, YET IM BEING TOLD THAT ITS NOT DODGES PROBLEM. WE ALMOST DIED AND DODGE COULD CARE LESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691258February 28, 2015
ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
TAKING CAR TO LOOK AT, CK ENGINE LIGHT ON. HAD PROBLEMS WITH IT CUTTING OFF ON E'WAY RAMP. TOOK OFF ALL KEYS. MECHANIC TOLD ME CAR WAS BUILT WITH A DEFECT MOTOR. NOTHING HE COULD DO. TAKING TO ANOTHER MECHANIC AND ESP BAS LIGHT AND TRACTION LIGHT COMES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691019February 27, 2015
ELECTRICAL SYSTEM
WHEN THE CAR WAS STARTED THE WINDSHIELD WIPERS CAME ON AND CANNOT BE SHUT OFF OR THE SPEED CHANGED. THE HEADLIGHTS CANNOT BE DIMMED. THE DIRECTION SIGNALS DO NOT WORK. THE FOG LAMPS DO NOT WORK. SITTING IN THE GARAGE UNATTENDED THE CAR LOCKED ITSELF. WITHOUT THE KEY IN THE IGNITION 2 RED LIGHTS ON THE DASH ARE NOW BLINKING. I PURCHASED THE CAR FROM AL WEST CHRYSLER IN ROLLA, MO ON 2/11/2015 BUT WAS NOT ABLE TO PICK THE CAR UP UNTIL THE NEXT DAY DUE TO AN UNDISCLOSED ELECTRICAL PROBLEM. I ASKED [XXX] IN THE AL WEST SERVICE DEPARTMENT TO REPORT THE ISSUE TO CHRYSLER CORP. BUT HE SAID IT WOULD DO NO GOOD THAT I WOULD HAVE TO REPORT IT MYSELF AND GAVE ME AN INCORRECT PHONE NUMBER TO CALL. I AM CURRENTLY LOOKING FOR A CORRECT NUMBER FOR THE CHRYSLER SAFETY DEPT. I FEEL THIS IS A SAFETY ISSUE THAT OUGHT TO BE CORRECTED AT CHRYSLER'S EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691024February 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. EACH TIME THE FAILURE OCCURRED, THE CONTACT HAD TO RESTART THE VEHICLE TO RESET THE COMPUTER. THE CONTACT MENTIONED THAT THE FAILURE PROGRESSED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER WHO REPLACED THE DETENT SPRING FOR MANUFACTURER RECALL NUMBER L25, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AT A SLIGHT CURVE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A BARRIER. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE NECK AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10691131February 27, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE VEERED TO THE LEFT SIDE OF THE ROAD INTO TERRAIN. THE VEHICLE THEN ROLLED OVER MULTIPLE TIMES UNTIL COMING TO A STOP IN A WATER DRAIN DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND HER DAUGHTER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER'S RIGHT SIDE OF THE FACE WAS SEVERELY BRUISED AND NECK AND SPINE TRAUMA WAS SUSTAINED. THE CONTACT NEEDED AN MRI ON THE WRIST, ARM, NECK, AND LOWER LUMBAR AREA TO FURTHER DIAGNOSE THE EXTENT OF HER INJURIES. THE CONTACT'S DAUGHTER HAD A KNOT ON HER FOREHEAD AND WAS TREATED FOR A POSSIBLE CONCUSSION. A POLICE REPORT WAS FILED. THE VEHICLE WAS AFFECTED BY NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 75,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10690975February 26, 2015
ENGINE
THIS IS THE WORST VEHICLE I HAVE EVER BOUGHT. I PURCHASED IN 2012, IT WAS A LITTLE OVER 1 YEAR OLD. MULTIPLE ISSUES SINCE THEN. MOST RECENT, I REPLACED AN ENGINE. AN ENGINE IN A 2010. I TOOK MY CAR TO KAHLO DODGE IN INDIANA. WORST DEALER SERVICE EVER. RUDE AND UNPROFESSIONAL. THEY REPLACED A CLUSTER AND 1 HOUR LATER WE WERE BACK AT DODGE FOR THE SAME ISSUE. THEN THE SERVICE MANAGER SAID CHRYSLER SUPPLIES DEFECTIVE PARTS. WOW. IS THIS OK TO DO...WE PAY THOUSANDS FOR A VEHICLE AND CHRYSLER SUPPLIES DEFECTIVE PARTS??? WE TAKE IT BACK AND THEY FIX YET AGAIN. HOURS LATER, YOU GUESSED IT WE ARE BACK AGAIN AND THEY TELL US THEY CAN'T DO ANYTHING BECAUSE THEY ARE CLOSED. WE TAKE IT BACK THIS MONDAY AFTER THEY LET US DRIVE OFF IN AN UNSAFE VEHICLE AND THEY TELL US IT'S THE BREAKS AND SAID IT WAS GOING TO BE $700. THEN THEY TAKE IT APART AND SAY ITS NOT THAT PUT IT BACK TOGETHER TEST DRIVE IT AND TELL US IT'S THE MASTER SOLENOID AND IT WILL BE $1000. I HAVE HAD ENOUGH OF DODGE. I CALLED THE HELPLINE ONLY FOR THEM TO TELL ME A SUPERVISOR WILL CALL IN 1 BUSINESS DAY. 4 BUSINESS DAYS LATER I CALL THEM BACK AND GET A"SUPERVISOR" WHO WILL "LOOK INTO " MY ISSUES. I AM DONE. FILING A LAW SUIT, CALLING LOCAL TV STATIONS, ENOUGH DODGE!!! DO THE RIGHT THING, READ THESE POSTS AND FIX THESE ISSUES. WE SPEND A LOT OF MONEY ON YOUR CRAPPY PRODUCT ONLY TO BE GOUGED OVER AND OVER. YOUR RECALLS NEVER END. YOUR SERVICE IS HORRIFIC. MAYBE YET ANOTHER CLASS ACTION WILL SOLVE THIS. THEY HAVE SO MANY I AM SURE ONE MORE IS EXPECTED. I GUESS DOING THE RIGHT THING IN AMERICA HAS ENDED FOR THE CHRYSLER COMPANY!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690770February 26, 2015
UNKNOWN OR OTHER
GOT A RECALL FOR THE FOBIK IN SEPTEMBER WENT TO THE DEALER COURTESY MOTORS THEY SAID THEY PUT OUR NAME ONLIST SHOULD BE IN DECEMBER WELL HERE IT IS END OF FEB. AND STILL NO PART IS THERE STILL AHO;D UP ON THIS PART? ALSO MY AIRVBBAG LIGHT HAS BEEN ON SINCE THEN IS THIS PART OF THE PROBLEM WITH THAT PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690832February 26, 2015
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE DECELERATED. THE CONTACT MENTIONED THAT THE TOP SPEED OBTAINED WAS 25 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, AND THE THROTTLE BODY WAS REPLACED; HOWEVER, THE FAILURE RECURRED MORE THAN TEN TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690656February 25, 2015
ENGINE, ELECTRICAL SYSTEM
PURCHASED VEHICLE DEC 2012, MAY 2013 HORN ON VEHICLE GOES OFF IN MIDDLE OF NIGHT, TURN CAR ON AND THEN OFF AND HORN STOPS. MAY 2013 DRIVING DOWN ROAD AND HORN STARTS GOING OFF. TAKE CAR TO STANELY DEALERSHIP MAY 29 2014 AND THEY CAN NOT FIND ANYTHING WRONG WITH HORN. HORN CONTINUES TO GO OFF, TAKE FUSE OUT OF FUSE BOX. JULY 2014 BATTERY WAS DEAD, REPLACED BATTERY JULY 2014. 2-3 WKS LATER BATTERY WAS DEAD AGAIN. TOOK TO DEALERSHIP IN GATESVILLE TX AND THEY STATED THE COULD NOT FIND WHY BATTERY WAS DRAINED. TOOK BATTERY BACK TO VENDOR AND WAS REPLACED. 2 MONTHS LATER BATTERY DEAD AGAIN, TOOK CAR TO DEALERSHIP AND THEY RECHARGED BATTERY FREE OF CHARGE. DEC 12 2014 DRIVING CAR AT 6:20 AM 1 BLOCK FROM HOUSE CAR TURNS OFF GOING 30 MILES PER HOUR. HAD TO COME TO COMPLETE STOP PUT IN PARK AND CAR RESTARTED. DEC 16 2014 BATTERY IS DEAD, GO AND BUY NEW BATTERY AT WALMART. DEC 20 2014 DAUGHTER BORROWS CAR AND CLAIMS THE CAR SHUT OFF ON HER ON THE HWY IN TOWN GOING 40 MILES PER HOUR. JAN 20 2014 AFTERNOON AFTER PICK UP SON FROM SCHOOL, DRIVING 30 MILES PER HOUR AND CAR SHUTS OFF WHILE DRIVING. TAKE CAR INTO DEALERSHIP JAN 24 2014, MECHANIC CLAIMS MONDAY MORNING CAR BATTERY IS DEAD. TOLD MECHANIC EVERYTHING GOING WRONG WITH VEHICLE, THEY CAN NOT FIND WHY THE BATTERY IS DRAINING ALSO STATED THE HORN SWITCH NEEDS TO BE REPLACED. THEY REBOOT TIPM AND THE WCM. PICK UP CAR 1/27/2015 TAKE BATTERY BACK TO WAL-MART 1/28/2015 AND REPLACE AND INSTALL. FEB 9 2015 PULL OUT OF DRIVE WAY AND GET ABOUT 100 FEET AND CAR SHUTS OFF, RESTART AND PROCEED. THAT AFTERNOON CAR SHUTS OFF ON THE WAY HOME FROM WORK WHILE DRIVING 15-20 MILES PER HOUR ON STREET. RETURN CAR TO DEALERSHIP THEY STILL CAN'T FIND WHAT IS WRONG WITH VEHICLE BATTERY DEAD, THEY RECHARGE BATTERY. FEB 23 2015 BATTERY DEAD. TAKING TO A DIFFERENT MECHANIC FEB 28TH. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690270February 24, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690290February 24, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey