Dodge Journey Complaints

5,556 consumer complaints on file.

#10704914April 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IN PARK, THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704936April 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693522April 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO WIRELESS IGNITION RECALL NOTICE ISSUES. *SMD THE CONSUMER HAS BEEN UNSUCCESSFUL AT GETTING THE RECALL WORK DONE. THE DEALER WILL NOT RETURN HIS CALL. RECALL # 14V373000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704543April 8, 2015
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
OUR DVD/NAVIGATION SYSTEM RANDOMLY POWERS OFF AND RESTARTS WHILE WE ARE DRIVING. THE SYSTEM HAS BEEN "UPDATED" AND HAS BEEN COMPLETELY REPLACED THE DEALERSHIP BUT THE PROBLEM CONTINUES TO OCCUR. WE HAVE HAD THIS ISSUE ADDRESSED 3 TIMES AND OUR VEHICLE IS IN THE DEALERSHIP AGAIN RIGHT NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704544April 8, 2015
SUSPENSION, STRUCTURE
OUR VEHICLE WOULD VIBRATE WHILE WE WERE DRIVING AT HIGHWAY SPEEDS. WE THOUGHT THIS WAS A NORMAL THING WITH THE DODGE JOURNEY BUT ASKED THE DEALERSHIP TO LOOK AT THE ISSUE ANYWAYS. AFTER AN INSPECTION, OUR TIRES ON OUR 6-MONTH OLD CAR HAD BEEN WORN DOWN AND NEEDED TO BE REPLACED. THE TIRE COMPANY REQUESTED AN ALIGNMENT CHECK AND IT WAS DISCOVERED THAT THE RIGHT SIDE INNER AND OUTER TIE RODS ARE BENT. WE HAVE NOT BEEN IN ANY ACCIDENTS/CAR COLLISIONS. I HAVE CONTACTED THE CHRYSLER CORP ABOUT THIS ISSUE WHO IS LOOKING INTO IT FURTHER BUT CLAIM THERE MAY HAVE BEEN SOME PHYSICAL DAMAGE TO THE VEHICLE. WE HAVE BEEN IN NO ACCIDENTS AND HAVE ONLY HAD COSMETIC WORK DONE TO THE LEFT SIDE DOOR (PAINT ONLY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704583April 8, 2015
ELECTRICAL SYSTEM
WHILE DRIVING MY CAR MY RADIO WOULD BLACK OUT AT FIRST I THOUGHT I WAS GOING CRAZY THEN AT RANDOM POINTS AND SPEEDS OVER THE NEXT FEW WEEKS MY RADIO SCREEN WOULD GO OUT FOR A FEW SECONDS AND TURN BACK ON THEN IT TURNED INTO THE HEATING CONTROLS AND NOW I HAVE HAD THE RADIO REPLACED BUT IT STILL BLACKS OUT AND NOW MY HEAT HAS STARTED TURNING ON BY IT SELF I AM AFRAID THAT MY CAR MAY GRADUALLY START TO JUST TURN OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704293April 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703847April 6, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES FAILED TO WORK PROPERLY AND THE BRAKE PEDAL SANK TO THE FLOOR. THE CONTACT MENTIONED THAT THE STOPPING DISTANCE WAS EXTENDED AND THE BRAKE LIGHT AND TRACTION CONTROL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN DETERMINED THAT NOTHING WAS WRONG WITH THE BRAKES. THE VEHICLE HAD NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE MILEAGE WAS 41,000. ..UPDATED 05-26-15 *BF UPDATED 10/4/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703939April 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER TO START THE VEHICLE AND THE VEHICLE STALLED SEVERAL TIMES. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE AND IT WAS TOWED MORE THAN ONCE TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE WITHOUT WARNING WHILE WAITING FOR THE PART. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703970April 6, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES AND ROTORS WERE ABNORMALLY WORN. THE CONTACT REPLACED THE BRAKES AND ROTORS, BUT THE FAILURE RECURRED IN LESS THAN A YEAR AFTER THE REPAIRS WERE PERFORMED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED FORWARD INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703738April 4, 2015
ELECTRICAL SYSTEM
RECALL NUMBER L25. HAVE TALKED WITH LOCAL DEALERS AND WITH DODGE TO GET RECALL TAKEN CARE OF. HAVE BEEN PUT ON PRIORITY LIST AND NOT RECEIVED ANY COMMUNICATIONS IN OVER 4 MONTHS. MY SON USES THE CAR AT COLLEGE AND HAS HAD THE CAR SHUT OFF WHILE DRIVING, NEGATING THE POWER STEERING AND BRAKES. I CHECKED THE DODGE WEBSITE AND THEY SAID PARTS ARE NOW AVAILABLE, BUT I RECEIVED NO NOTIFICATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703372April 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V139000 (ELECTRICAL SYSTEM) AND 14V373000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703221April 1, 2015
STEERING, ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE STEERING WHEEL STARTED TO SHAKE EXCESSIVELY. THE CONTACT MENTIONED THAT THE ESC AND TRACTION CONTROL LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, THE CONTACT MENTIONED THAT THE SHIFT LEVER BECAME STUCK IN THE PARK POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702891March 31, 2015
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DEFROSTING THE WINDSHIELD, THE INTERIOR LIGHTS ILLUMINATED INDEPENDENTLY AND THE REAR PASSENGER SIDE WINDOW ROLLED DOWN INDEPENDENTLY. THE DRIVER SIDE DOOR PANEL CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE AND THE DOOR PANEL WOULD NO LONGER SHUT OR LATCH. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENTIRE DOOR PANEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10702313March 28, 2015
ELECTRICAL SYSTEM
VEHICLE FAILS TO START OR "SHUTS" DOWN WHILE RUNNING. DEALER CHARGED ME APPROXIMATELY $1000.00 TO REPAIR AND THE REPAIR WAS INEFFECTIVE (PRIOR TO RECEIVING RECALL NOTICE) DEALER IS NOW INFORMING ME THAT THE REPAIR PARTS DETAILED IN THE RECALL ARE IN "SHORT SUPPLY" OR "BACKORDERED" AND THEY ARE EXPECTING THEM NOT TO BE AVAILABLE FOR ONE YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702385March 28, 2015
ELECTRICAL SYSTEM
I BOUGHT THIS VEHICLE IN 2014, 3 DAYS AFTER PURCHASE WENT TO START MY CAR, IT WOULDN'T START. WHEN I TURNED IT OVER IT SAID "BAD KEY". THIS HAS DONE THIS OFF AND ON FOR THE LAST YEAR. AS OF 3/26/15 MY CAR WAS TOTALLY LOCKED DOWN. I KNEW OF THE RECALL AND HAVE ASKED LITHIA OF EUGENE OREGON 97401 IN REGARDS TO IT, AND THEY HAVE SAID THERE IS NO PARTS IN FOR THE RECALL. I SPOKE WITH PARTS, TODAY AND THEY STATED THEY HAD KEYS IN. SO THEN SENT ME TO THE SERVICE DEPARTMENT. THE SERVICE DEPARTMENT STATES THIS DOES NOT FALL UNDER THE RECALL OR MY WARRANTY. THAT I NEED TO REPLACE THE WHOLE IGNITION, WHICH WILL GIVE ME 2 NEW KEYS FOR THE SUM OF 702.00 OUT OF MY POCKET EXPENSE. IF THEY ARE HAVING SO MANY PROBLEMS WITH THESE IGNITIONS FOR THIS YEAR, I WOULD ASSUME IT WOULD FALL UNDER THE RECALL. I HAVE BEEN STRANDED WITH THIS SITUATION "BAD KEY" AND MY VEHICLE NOT STARTING NUMEROUS TIMES, EACH TIME THAT I MADE REFERENCE TO IT WITH LITHIA DODGE OF EUGENE, OREGON. THEY JUST SAID THEY WILL SEND ME INFORMATION WHEN THE PART COMES IN. THE COMPANY NEVER HAD A WRITTEN REPORT OF THE COMPLAINT ON THERE PART FOR UNKNOWN REASONS, EVEN THOUGH I HAD COMPLAINED ABOUT IT. I AM VERY FRUSTRATED IN THE WAY SERVICE DEPARTMENT HAS HANDLED THIS SITUATION NON PROFESSIONAL AND MAKING IT NOW MY PROBLEM TO HAVE TO DEAL WITH. I HAVE NO OTHER CAR SO I HAVE TO PAY TO GET IT FIXED AT THIS POINT, AND RENT A CAR UNTIL THEY CAN ORDER THE NEW IGNITION IN, AND REPAIR IT. WHICH THEY STATED CAN TAKE UP TO A WEEK. AT 20.00 DOLLARS A DAY RENTAL FEE FOR A CAR, AND THEN THE OTHER 702.00 FOR THE REPAIR. I AM NOT A HAPPY CAMPER WITH MY VEHICLE AT THIS POINT, OR WITH LITHA DODGE OF EUGENE OREGON.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702266March 27, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING AT 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE HORN INDEPENDENTLY ACTIVATED. THE VEHICLE FAILED TO START AND THE DOORS LOCKED INDEPENDENTLY. AS A RESULT, THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. THE CONTACT HAD TO USE THE EMERGENCY KEY TO EXIT THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702112March 27, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 05-26-15*BF THE CONSUMER STATED IT HAD BEEN NEARLY 8 MONTHS AND THE PART NECESSARY TO PERFORM THE RECALL HAD NOT BEEN MADE AVAILABLE. UPDATED 6/30/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702138March 27, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701857March 26, 2015
SERVICE BRAKES, STEERING
MY STEERING STARTED TO VIBRATE EXCESSIVELY AND THEN THE BRAKES STARTED TO GET HOT, IT SOUNDED AS IF I WAS RUNNING OVER THE BUMPS ON THE SIDE OF THE ROAD THAT WARN DRIVERS THEY ARE ABOUT TO LEAVE THE ROAD; HOWEVER, I WAS NO WHERE CLOSE TO THEM. THEY EVENTUALLY STUCK AND BEGAN TO SMOKE. I STOPPED THE CAR AND LEFT IT IN A PARKING LOT SO THAT IT WOULD NOT BURN TO THE GROUND IF I DECIDED TO DRIVE IT. BOTH DRIVER AND PASSENGER SIDE ROTOR AND CALIBER WERE CHANGED AND I AM STILL HAVING PROBLEMS WITH THE BRAKES STICKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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