Dodge Journey Complaints

5,556 consumer complaints on file.

#11643921February 20, 2025
ELECTRICAL SYSTEM
The contact owns a 2016 Dodge Journey. The contact stated while driving at various speeds, the doors continuously locked and unlocked, and the windows continuously rolled up and down unintendedly. Additionally, the interior lights and the exterior lights were turned off and on unintendedly. The contact also stated that a light indicating that the tailgate was opened was displayed while the tailgate was securely closed. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that a fee for the diagnostic test would be charged. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643996February 20, 2025
SERVICE BRAKES
ABS recall dealership has had the vehicle for 3 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643106February 17, 2025
UNKNOWN OR OTHER
Since we purchased our journey in 2019 the backup camera will either stop working, show upside down images or completely stop functioning, took to dealer and was told software update would resolve it, they did something but nothing fixed it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642700February 14, 2025
POWER TRAIN
The contact owns a 2015 Dodge Journey. The contact stated that while her husband was driving approximately 55 MPH, the check engine warning light illuminated, and the vehicle experienced a loss of automotive power and stalled. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 92,076.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641872February 11, 2025
ENGINE
My family has two Dodge journeys both 2017s. The catalytic converter code keeps popping on our cars. Other years of Dodge journeys and other Dodge vehicles have had recalls for those but not ours. Seems suspect to me that we would have two Dodge journeys that are popping for the same codes, and this seems to be a issue in other Dodge journey years previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641873February 11, 2025
ENGINE
My wife and I each have a 2017 Dodge journey. Both of our vehicles have now shown codes for catalytic converter issues. Previous years of Dodge journeys have been recalled for similar issues, but not ours at least not yet. I don't think it's right that we should have to repair on two cars the exact same issue that is reported for other journey years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641042February 6, 2025
AIR BAGS, SEATS
I came out of a meeting and found it this way. There is no evidence of an accident or hit while I was away. Also there is no evidence of anything making impact with the headrest inside the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641187February 6, 2025
AIR BAGS
On [XXX] around [XXX] I was driving 25mph in Alameda CA, and about two minutes into the ride, the airbag warning light came on. My fiance was in the passenger seat and our dog was in the back. About 15 minutes into the drive, my side airbags deployed without any collision or even bump in the road. I carefully and swiftly turned onto a side street and pulled over. My fiancé and I got out of the car, and as we took our dog out of the back seat, the primary airbags (steering wheel and passenger seat) deployed, and shattered the windshield. The dashboard was cracked as a result of the primary bags deploying. My fiancé's arm was bruised from the side airbag deploying (photo evidence taken). We called the police and they came to document the incident and confirmed that there was no collision (police report included). Vehicle was then towed home and is available for inspection. We've tried calling the dealership that the car was purchased, but it seems to be out of business. 1. Component that malfunctioned: Airbag and Indicator lights; available for inspection 2. Safety: This incident easily could've led us to crash teh vehicle and harm ourselves and others in the process, and much more seriously hurt us if we did not evacuate the car. My fiancé's arm is bruised. 3. No so far, we cannot get a hold of a dealer since ours was closed - but welcome an investigation 4. Yes, by police. The police report #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640881February 5, 2025
POWER TRAIN, BACK OVER PREVENTION, EXTERIOR LIGHTING
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to NHTSA Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640395February 3, 2025
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2016 Dodge Journey. The contact stated while driving on a neighborhood street at 20 MPH, the vehicle experienced a loss of automotive power. No warning lights were illuminated. The contact pulled over safely to restart the vehicle. The vehicle was restarted, and the contact was able to continue driving. The contact drove the vehicle to the local Auto Zone, where the vehicle was diagnosed and DTC: P0018 ( Camshaft/Crankshaft psoition sensor failure) was retrieved. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,365.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640003January 31, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
In my journey my back up camera is the mirror not the center one. The thing is my mirror doing the same thing cant even see and idk how. Its all blurry the thing is the mirror looks really good and the camera. Im original owner. Also the cruise control doesn't even work or operate. Its wild how having a vehicle will have so many important things fail. I see Hondas from the 90s and their cruise working, and cars that had their first back up like a 2010 acura zdx I tinted worked like it was brand new still and its still ome for tht owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639519January 29, 2025
UNKNOWN OR OTHER
Moisture in ABS module causing warning lights. My vehicle vin was not included in the 2012 dodge journey recall but I am having the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639016January 28, 2025
UNKNOWN OR OTHER, ENGINE
My complaint is I just had an oil change which I have done every 3000 miles since I own this car. I took car in December 9th for an oil change and after, the car started leaking oil all over. I took it back to Richlonn's Service which indicated that the cooler/oil filter housing was cracked, it cost me $1,382.93 to repair. The cooler/filter housing is located above exhaust manifold which had to be removed to replace, I think this is a fire hazard, not only that, I found out, Chrysler has had problems with these plastic housings, over the years Did they withhold information from the NHTSA.? If you check Amazon just look at the number of people that had to replace these units. I'm [XXX], driving [XXX] years all the cars that I owned I never heard of a oil housing cracking. I just check with amazon, but if you look into it at other service centers you will see how many have been repaired! I think Chrysler should be responsible for the repairs, I am also writing to Chrysler about this. Thank You INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638596January 26, 2025
SEATS
We were driving on the interstate and my front seat passenger headrest blew apart. I could have suffered neck injury due to the force of the impact, or accident due to startling the driver. We called our local dealership and they were familiar with this issue however stated it is not on a recall and we could have the headrest replaced for $500 plus labor. There were no warning signs from the vehicle. I did have a sore neck and headaches for a couple of days. I just had a mechanical give me this page and said I should report the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638415January 24, 2025
ELECTRICAL SYSTEM
The liftgate wiring harness is malfunctioning, causing my wiper blade in the rear to be working when it’s not turned off and turns off when you try to work it and my reverse lights are not working. Everything that I have looked up points to the liftgate rear wiring harness has been damaged somehow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637995January 23, 2025
SEATS
We were going thru the park we did not hit anything nor where we going fast we were only going 14/15 mph . I was sitting in the pasenger seat and all of a sudden we heard what sounded like a loud pop and my head was hit by the head rest for no reason . We were not in an accident or anthing to cause it to just all of a sudden deploy.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11636928January 19, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Unknown and my air bag light keeps coming on even though we have gotten the coolant fixed and a new/used engine put in the car, we replaced and got a new battery and new alternator in it to and the oil has gotten changed in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636735January 18, 2025
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Didn’t get into accident but a couple months ago my car wouldn’t start , wouldn’t try to the lights wouldn’t come on nothing. Someone cleaned battery terminal it started . Now randomly sometimes it won’t start it will try but won’t so I put it neutral and barley push it toward put it back in park then it will start .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635566January 13, 2025
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I am so not happy with Jacob Conlon who works at Mitsubishi in La porte. I realized that he was playing with me all the time and that he never repaired my suv until I found out from Danny who works at Dodge. I dropped it off at service and picked it up more than 5 times because Jacob never repair it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635492January 12, 2025
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
Unknown: traction control light, air bag light, cruis control, horn, are not functioning properly and i believe it is the clock spring. Not sure if it was part of a recall previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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