Dodge Journey Complaints

5,556 consumer complaints on file.

#10883676July 8, 2016
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE BRAKES FAILED. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS ABLE TO BE RESTARTED. ONCE THE VEHICLE RESTARTED, IT CONTINUOUSLY BACKFIRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 32,513.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883198July 7, 2016
SEATS
MY HEAD REST HAS CAME APART & THE DODGE DEALER DOESN'T KNOW HOW TO PUT IT BACK TOGETHER. I WAS TOLD IT IS PART OF THE AIR BAG RECALL & I JUST HAD THAT FIXED YESTERDAY. I DRIVE WITH MY SEAT STRAIGHT UP & I'M UNABLE TO DO SO BECAUSE OF THE HEAD REST.I MET A GUY FROM DODGE & HE TOOK PICTURES & MADE A REPORT BUT THAT WAS 3 WEEKS AGO. I NEED SOMETHING DONE. I WAS DRIVING MY CAR WHEN MY HEAD REST EXPLODED ON A SIDE STREET IF I WOULD OF BEEN ON THE HIGHWAY I WOULD OF PROBABLY WREAKED . I NEED HELP WITH THIS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883009July 6, 2016
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED TROUBLE STARTING. ALSO, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE JERKED FORWARD. THE DEALER REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883144July 6, 2016
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING AT A SPEED OF 45 MPH ON A ROAD THAT IS RATED FOR 55 MPH, THE LEFT DRIVER SIDE TIRE SEPARATED FROM THE CAR. WHILE TRYING TO CONTROL THE CAR BY HITTING THE BRAKES THE CAR SPEED BEGAN TO INCREASED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10882642July 5, 2016
UNKNOWN OR OTHER
BACK DOORS ON BOTH SIDES FILL UP WITH WATER WHEN IT RAINS OR CAR IS WASHED. YOU CAN HEARN THE WATER SLOSSHING IN RHE DOOR WHEN YOU SWING THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882312July 2, 2016
UNKNOWN OR OTHER
CAR HAS PERIODICALLY STALLED WHILE DRIVING 10+ TIMES OVER THE LAST SIX MONTHS. IT HAS BEEN TO THE DEALERSHIP AND THEY ATTEMPTED FIXING A COUPLE OF ITEMS...ONE WAS UNDER WARRANTY AND ONE COST OVER $200 TO REPAIR. YET, THE CAR STALLED AGAIN TWO TIMES A MONTH AFTER THE LAST REPAIR. STALLING USUALLY HAPPENS WHILE SLOWING DOWN AND ABOUT TO MAKE A TURN. IT HAS HAPPENED THREE TIMES WHILE PULLING INTO MY DRIVEWAY, WHICH HAS A SLIGHT INCLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882056July 1, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882095July 1, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. WHILE MAKING A LEFT TURN AT 20 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE FISHTAILED AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE LEFT ELBOW AND KNEE THAT REQUIRED MEDICAL ATTENTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) AFTER THE FAILURE OCCURRED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10882153July 1, 2016
POWER TRAIN
I BOUGHT THE 2015 DODGE JOURNEY FOR MY FAMILY, SHORTLY AFTER I PURCHASED THE VEHICLE, I NOTICED THE TRANSMISSION WAS SLOW TO PICK UP SPEED. SINCE IT WAS A BRAND NEW VEHICLE, I FIGURED THE KINKS WERE JUST GETTING WORKED OUT. I TOOK THE DODGE IN FOR A RECALL FOR A DIFFERENT ISSUE, AND TOLD THEM CHECK MY TRANSMISSION. THEY TOLD ME THE TRANSMISSION WAS A "LEARNED" TRANSMISSION MEANING IT HAS TO GET ADJUSTED TO THE WAY IT'S BEING DROVE AND COULD NEED UPDATING. THE DEALER CHECKED IT AND SAID NOTHING WAS WRONG. A WEEK LATER IWAS ON THE FREEWAY AND IT DIDN'T WANT TO PICK UP SPEED LIKE IT SHOULD. THE CAR ACTS LIKE IT GETS STUCK IN BETWEEN GEARS. EVERYTIME I GET A RECALL,OR TAKE IT IN FOR SERVICE I HAVE THEM CHECKTHE TRANSMISSION, AND THE ANSWER IS ALWAYS THE SAME. THE TRANSMISSION IS STILL JERKING AND NO SOLUTION TO THE PROBLEM. NOW I AM VERY RELUCTANT TO PUT MY WIFE AND KIDS INTHIS VEHICLE WITH THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881452June 29, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE PULLING OUT OF THE DRIVEWAY, THE CONTACT HEARD A SQUEAKING SOUND COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE BRAKE PAD WAS REPLACED. IN ADDITION, THE BRAKE BOOSTER HYDRAULIC SYSTEM FAILED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,883.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881489June 29, 2016
SERVICE BRAKES
WHILE STILL UNDER FACTORY WARRANTY I COMPLAINED THAT THE REAR ROTORS WERE SCORED. REAR BRAKE PADS ARE TOTALLY WORN OUT, AFTERMARKET PADS WERE SUGGESTED, AND PUT ON AT MY EXPENSE OF $270.00. CAR HAS 30,076 MILES ON IT. I WAS TOLD ON 29SEP14 THAT ONCE WARN AND SCORED REAR ROTORS SCORING AGAIN WAS NORMAL. CAR HAS 41,124 MILES ON IT. LAST WEEK CAR WAS AGAIN BROUGHT IN, THE REAR RIGHT REAR BRAKE PAD WAS GONE.I BROUGHT THE CAR TO MARTINS DODGE IN UNION GROVE TO HAVE THE WORK DONE AGAIN. I DID NOT WANT THE FIRST DEALER TO WORK ON THE CAR ANYMORE. CHRYSLER WANTS ME TO PAY FOR THE REPAIRS FIRST AT MY EXPENSE. THEN THEY WILL REIMBURSE FOR WHAT THEY THINK IS CORRECT. ESTIMATED REPAIRS ARE OVER $900. SINCE LAST TIME I ONLY DROVE THE CAR 8,000 MILES. WILL THIS HAPPEN TO ME AGAIN IN ANOTHER FEW MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881490June 29, 2016
SEATS, UNKNOWN OR OTHER
THE PASSENGER SIDE HEADREST IN MY 2014 JOURNEY DEPLOYED WITHOUT CAUSE. IT SLAMMED MY WIFE IN THE BACK OF THE HEAD. I WAS DRIVING DOWN A SMOOTH HIGHWAY AT APPROXIMATELY 50 MPH.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10877162June 28, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE PROVIDED FALSE WARNING INDICATORS AND STOPPED ABRUPTLY OCCASIONALLY. THE FAILURE MILEAGE WAS 108,732.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881245June 28, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881269June 28, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE THE VEHICLE WAS AT A COMPLETE STOP, SMOKE EMITTED FROM UNDERNEATH THE HOOD. THERE WERE NO FLAMES VISIBLE. THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE WAS DRIVEN WITH CAUTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10881314June 28, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876845June 27, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876871June 27, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876981June 27, 2016
ELECTRICAL SYSTEM, ENGINE
WHEN I TURNED OFF THE ENGINE AND REMOVED THE KEY AND STEPPED OUTSIDE THE VEHICLE I NOTICED THE ENGINE WAS STILL RUNNING. ENGINE CONTINUED TO RUN FOR 45 MINUTES TO AN HOUR. WHEN I REENTERED VEHICLE TO TRY THE KEY AGAIN IT WOULD NOT SHUT OFF AND WAS UNABLE TO SHIFT THE GEAR LEVER. THE VEHICLE WAS AT A CLIENTS LOCATION SO I DROVE IT HOME AND PARKED IT IN THE DRIVEWAY WHERE IT CONTINUED TO RUN FOR ABOUT AN HOUR WHEN I REMOVED THE KEY. I HAD THE VEHICLE TOWED TO PREMIER OF CAPE COD THE ONLY DODGE DEALER ON CAPE COD. I WAS TOLD IT WAS AN ELECTRONIC COMPUTER MODULE. TO REPLACE THE MODULE WITH 2 NEW KEYS THE COST WOULD BE $1,038.00 INSTALLED. I SUBMITTED A SAFETY CLAIM WITH THE CHRYSLER/DODGE REGIONAL OFFICE AND WAS DENIED. I WAS OFFERED A YEAR OF FREE OIL CHANGES AND NO REIMBURSEMENT AS VEHICLE WARRANTY WAS OVER. THE VEHICLE WAS A 2010 WITH 74,470 MILES. MY CONCERN IS THAT THIS COULD VERY WELL BEEN A SAFETY ISSUE AS VEHICLE KEPT RUNNING AND COULD NOT BE SECURED. IT SEEMS TO ME THAT THIS SHOULD HAVE BEEN ISSUED A RECALL AS UPON INVESTIGATING FURTHER THIS MODEL AND YEAR HAD A HISTORY OF THIS ISSUE. A $1,038.00 REPAIR FOR A COMPUTER MODULE IS NOT YOUR AVERAGE ISSUE/REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876970June 27, 2016
ELECTRICAL SYSTEM
ALL CONTROLS FOR THE HEAT/AIR/DEFOG WILL NOT WORK. THE SYSTEM WILL NOT TURN ON. THIS PROBLEM WAS FIXED ONCE BY DISCONNECTING AND RECONNECTING THE BATTERY, BUT THIS NO LONGER WORKS. THIS WAS NOTICED UPON STARTING THE VEHICLE. I HAVE READ ABOUT NUMEROUS FAILURES AND SHORTS WITHIN THE MODULES THAT CONTROLS THESE SYSTEMS. THIS HAS CAUSED DIFFICULTIES OPERATING THE VEHICLE IN CERTAIN WEATHER BECAUSE THE WINDOWS FOG UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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