Dodge Journey Complaints

5,556 consumer complaints on file.

#10898014August 23, 2016
UNKNOWN OR OTHER
I HAVE BEEN TRYING TO GET ANY DODGE DEALERSHIP TO HELP ME TAKE CARE OF RECALL RO3 AND I CONTINUE TO GET THE RUN AROUND. I FINALLY GOT ONE TO MAKE AN APPOINTMENT WITH AND TOOK THE DAY OFF OF WORK TO GET IT RESOLVED. AFTER WAITING FOR 3.5 HOURS I WAS TOLD THE "PART WASN'T IN" EVEN THOUGH I HAD SCHEDULED THE APPOINTMENT WEEKS IN ADVANCE AND WAS TOLD THEY HAD THE PARTS. SO AGAIN I HAVE GOTTEN THE RUN AROUND FROM DODGE. I DO NOT HAVE CONFIDENCE THAT THIS PROBLEM WILL EVER BE TAKEN CARE OF BY DODGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897636August 22, 2016
ENGINE, UNKNOWN OR OTHER
CRANKSHAFT SENSOR AND 2 CAMSHAFT SENSORS HAD TO BE REPLACED. GOING UPHILL ON A BRIDGE THAT I TRAVEL 2X A DAY FOR 365/YEAR, IT DECIDED TO CUT OFF WHILE GOING UP THE BRIDGE, I WENT FROM 52 MPH TO 0 MPH AND COASTED TO THE FOOT OF THE BRIDGE, IT WOULD SPUTTER WHEN TRYING TO TURN ON AND THEN AFTER 20 - 30 MINS, IT TURNED ON AS IF NOTHING HAPPENED AND I DROVE HOME. THE NEXT DAY TRIED TO DRIVE OVER THE BRIDGE AND IT DID THE SAME THING GOING UP HILL. IT JUST STOPPED. MECHANIC SAYS I HAD 2 BAD CAMSHAFT SENSORS AND 1 BAD CRANKSHAFT SENSOR. THE CAR STILL HICCUPS AND SHUTTERS AND ACTS LIKE IT IS GOING TO CUT OFF AGAIN AS I GO UPHILL WITH THE AIR CONDITIONER ON. I REALLY BELIEVE IN MY HEART THE AIR CONDITIONING IS DRAINING THE POWER AND SOMEHOW CAUSING ADVERSE AFFECTS ELSEWHERE, I JUST DONT KNOW HOW I CAN PROVE THE CORRELATION. I DON'T FEEL LIKE REPLACING THOSE SENSORS IS THE END ALL TO THE STORY. I JUST DON'T KNOW WHAT ELSE TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897063August 19, 2016
VEHICLE SPEED CONTROL
TAKATA RECALL. MY VEHICLE ELECTRONIC THRUTTLE CONTROL PAD CENSOR IS NOT WORKING RIGHT I HAVE TO UNPLUG IT AND THEM PLUG IT BACK UP BEFORE I CAN CRANK MY VEHICLE UP. IF NOT IT WILL NOT CRANK. IT THERE A RECALL ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897030August 18, 2016
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
THE CAR STALLED OUT WITH NO WARNING ON THE HIGHWAY. LUCKILY I WAS GOING SLOW BECAUSE I WAS GOING ON AN OFF RAMP TO GET ONTO THE HIGHWAY. THE CAR SIEZED UP COMPLETELY I HAD NO CONTROL I BARELY WAS ABLE TO LIMP IT INTO A PARKING LOT. I WAS LUCKY. THE CAR RESTARTED WITH NO PROBLEMS AFTER THAT. I TOOK IT TO THE DEALER AND THEY SPENT 3 FULL DAYS DIAGNOSING THE PROBLEM. THEY FOUND NOTHING. I LOOKED ONLINE AND THERE ARE SIMILIAR COMPLAINTS ABOUT THIS VEHICLE. AND THE SAME THING IS SAID OVER AND OVER AGAIN.........NOTHING IS KNOWN ABOUT THE PROBLEM THUS NOTHING CAN BE DONE ABOUT THE PROBLEM. MEANWHILE I AM STUCK DRIVING A CAR THAT COULD AT ANY TIME DO THE SAME THING AGAIN. IT IS LIKE PLAYING RUSSIAN ROULETTE. I DO NOT WANT TO DRIVE THIS CAR AGAIN I DO NOT WANT THIS CAR ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896531August 17, 2016
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE VEHICLE WAS REPAIRED PER A RECALL REGARDING THE IGNITION SWITCH, THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN BACK TO THE LOCAL DEALER AND THE COMPUTER SOFTWARE WAS UPDATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS 134,031.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896561August 17, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE OCCUPANT RESTRAINT CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT DID NOT RECEIVE A NHTSA CAMPAIGN LETTER. THE CONTACT PURCHASED THE VEHICLE TWO MONTHS PRIOR TO THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896562August 17, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HORN BEEPS AT RANDOM TIMES, WHILE PARKED IN DRIVEWAY, WHILE DRIVING, ETC. THIS CAUSES A SEVERE ISSUE WHEN YOUR HORN BEEPS AT OTHERS FOR NO REASON WHEN DRIVING DOWN ROAD. THIS SEEMS TO BE A KNOWN ISSUE WITH THIS MODEL, HOWEVER IT APPEARS CHRYSLER DOESN'T FULLY UNDERSTAND THE CAUSE OR FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896279August 16, 2016
STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 70 MPH, WITH CARGO ON THE LUGGAGE RACK, THE LUGGAGE RACK DETACHED FROM THE VEHICLE AND LEFT HOLES IN THE ROOF. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896292August 16, 2016
SERVICE BRAKES, ENGINE, STEERING
DRIVING ON A MAJOR HIGHWAY WHEN ALL OF A SUDDEN, I NOTICED MY SPEED DROPPING. I PUSHED ON THE GAS BUT GOT NO RESPONSE. THEN TRAFFIC BEGAN TO STOP BUT I COULDNT! MY BRAKES DID NOT WORK!!! I PUT MY HAZZARD LIGHTS ON AND BEGAN TO DRIFT ACROSS 3 LANES OF TRAFFIC BECAUSE THE STEERING ALSO DID NOT WORK!!!! I ALMOST CAUSED SEVERAL ACCIDENTS AS I WAS UNABLE TO CONTROL MY VEHICLE. I MADE IT TO THE EMERGENCY LANE AND PUSHED THE EMERGENCY BREAK COMING TO A JOILTING STOP. ONCE I CAUGHT MY BREATH AND STOPPED SHAKING, I WAS ABLE TO RESTART THE VEHICLE. I THEN EXITED THE HIGHWAY AND CREPT ACROSS TOWN BACK TO THE DEALER WHERE I HAD JUST LEFT GETTING MY OIL CHANGED PRIOR TO THIS INCIDENT. THEY CHECKED OUT THE VEHICLE BUT FOUND NO BAD CODES OR ANY OTHER ISSUE SO THERE IS NO FIX FOR SOMETHING THEY COULD NOT RE-CREATE.. THIS IS MY 3RD JOURNEY (2010, 2011, 2015) AND I BELIEVE THIS IS AN ACCIDENT WAITING TO HAPPEN. I HAD NO ISSUES WITH THE PRIOR TWO YEARS. I AM TERRIFIED OF DRIVING THIS VEHICLE NOW ESPECIALLY NOTING SO MANY OTHER COMPLAINTS OF THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896013August 15, 2016
ELECTRICAL SYSTEM, ENGINE, ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 59,000. UPDATED 10/05/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895583August 13, 2016
ELECTRICAL SYSTEM
THE HORN RANDOMLY HONKS WITHOUT PUSHING THE HORN BUTTON. THIS HAPPEN BOTH WHILE SITTING UNATTENDED AS WELL AS WHILE DRIVING. VERY DISTRACTING TO BOTH DRIVER AND OTHERS DRIVING NEAR BY. WE HAD TO PULL THE FUSE'S DISABLING THE HORN TO BE ABLE TO DRIVE THE CAR. DEALER HAS BEEN UNABLE TO RESOLVE. IT APPEARS TO BE A COMMON PROBLEM AS YOU CAN FIND VIDEOS ONLINE OF THE MAKE AND MODEL DOING THE EXACT SAME THING OUR CAR DOES. WHY ISN'T THERE A RECALL ON THIS UNSAFE CONDITION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895239August 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN CONFIRMED THAT THE FAILURE WAS DUE TO THE RECALL FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895167August 11, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. WHILE ACCELERATING FROM A STOP AT 25 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE THAT RAN A RED LIGHT. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS DEEMED DESTROYED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10894759August 10, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
HELFMAN DODGE KATY FREEWAY HOUSTON 713-533-6100 SAY PARTS FOR SAFETY RECALL "ON BACK ORDER,,,MAY TAKE A FEW WEEKS OR MONTHS" BEFORE THEY HAVE THE PARTS. ABS NOTICE R61/NHTSA 15V-675. SO WE ARE LEFT WITH A POTENTIALLY SERIOUS PROBLEM WITH DEALER UNABLE OR UNWILLING TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894864August 10, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE OIL CHANGE AT AN INDEPENDENT MECHANIC, THE TECHNICIAN NOTICED THAT THERE WAS SLUDGE IN THE RADIATOR. THE FAILURE CAUSED THE RADIATOR TO OVERHEAT AND THE ENGINE LEAKED OIL INTO THE RADIATOR. IN TURN, THE RADIATOR WAS LEAKING FLUID INTO THE ENGINE. THE TECHNICIAN STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894937August 10, 2016
SERVICE BRAKES, ENGINE, STEERING
I BOUGHT THIS CAR WITH 11 MILES ON IT . A COUPLE WEEKS AGO I WAS GOING ABOUT 30 MPH AND I STOPPED AT A 4 WAY STOP . I DID A COMPLETE STOP THE ENGINE TURNED OFF THE STEERING WHEEL LOCKED AND I WAS STUCK IN THE INTERSECTION LUCKILY I DIDN'T GET HIT . I HAD TO PUT IT BACK IN PARK AND IT TURNED ON . SCARY SITUATION . TODAY I ATTENPTED TO TURN ON THE IGNITION AND IT JUST TURNED AND TURNED FOR 30 SECONDS AND CAR DIDN'T START. I TURNED IT OFF AND TRIED AGAIN THE CAR STARTED BUT CHECK ENGINE LIGHT IS ON STILL DON'T KNOW WHAT'S WRONG WILL TAKE TO DEALER ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894374August 9, 2016
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT ANY SPEED, THE ESP AND ABS LIGHTS ILLUMINATED AND THE VEHICLE LOST POWER. AFTERWARDS, ALL FOUR BRAKES LOCKED UP AND SMOKE APPEARED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE FIRE DEPARTMENT WAS CALLED AND DIAGNOSED THAT THE TWO FRONT BRAKES HAD LOCKED UP. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER DRIVEN TO THE DEALER. THE DEALER DIAGNOSED THAT THE FAILURE OCCURRED DUE TO WEAR AND TEAR. THE MASTER CYLINDER, ROTORS, BRAKE CALIBER, AND ALL FOUR BRAKES WERE REPLACED; HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 168,924.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10894365August 9, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE REQUIRED MULTIPLE ATTEMPTS TO START. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894636August 9, 2016
ELECTRICAL SYSTEM
SEVERAL INSTANCES OF DRIVING ALONG AND THE CAR JUST SHUTS OFF. WHEN THE CAR SHUTS OFF YOU LOOSE POWER STEERING. BOUGHT THIS VEHICLE USED IN 2015 AND IT HAPPENED ONCE BEFORE THE END OF THE YEAR. NOW IN 2016 THERE ARE AT LEAST 20 TIMES THAT I CAN COUNT. I KNOW THERE IS A RECALL FOR THIS IN THE 2010 JOURNEYS BUT MINE IS NOT INCLUDED IN IT BY VIN #. I AM WONDERING IF THE TIME FRAME ON THIS ISSUE DOESN'T NEED TO GO WIDER OUT TO CATCH MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894168August 8, 2016
SERVICE BRAKES
I HAD A AUTO ACCIDENT I FEEL WAS CAUSED BY THIS BRAKE RECALL. MY BRAKES HAVE FAILED AGAIN. LUCKLY NO ONE ELSE WAS AT STOP SIGN. I CALLED IMMEDIATELY WHEN I HOT THE NOTICE AND THEY CAN NOT FIX MY BRAKES UNTIL AUG 31 I WAS ON A CITY STREET EACH TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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