Dodge Journey Complaints

5,556 consumer complaints on file.

#10995442June 15, 2017
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
ELTRONIC STABILITY CONTROL LIGHT RANDOMLY COMES ON WHILE DRIVING AND FRONT PASSENGER HUB IS GOING OUT AT ONLY 30K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959229June 14, 2017
STRUCTURE:BODY:ROOF AND PILLARS, POWER TRAIN, SUSPENSION
2014 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO WATER STAINS ON BACK CARGO LINER CAUSED BY WATER LEAKS FROM ANTENNA BASE/ BACK WASHER HOSE/REAR HARNESS GROMMET AND OTHER LOCATIONS. CONSUMER HAS CONCERNS OF ELECTRICAL PROBLEMS. *SMD THE CONSUMER STATED WHILE DRIVING A CLUNK WAS HEARD AND THE VEHICLE BEGAN TO SHAKE. WHEN THE GAS PEDAL WAS DEPRESSED THE ENGINE JUST REVVED AND WOULD NOT SHIFT GEARS. A FEW DAYS LATER THE VEHICLE WOULD NO LONGER MOVE, LEAVING THE DRIVER STRANDED. A SPRING POPPED IN THE TRANSMISSION CAUSING THE TORQUE CONVERTER TO FAIL. A WEEK LATER THE TRANSMISSION BEGAN LEAKING FLUID. A BUSHING AND SEAL CRACKED. THE VEHICLE WAS REPAIRED. THE CONSUMER WOULD LIKE TO HAVE THE VEHICLE BOUGHT BACK IN FULL. UPDATED 06/14/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994548June 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (NORTH POINT CHRYSLER DODGE JEEP RAM LOCATED AT 7726 NORTH POINT BLVD WINSTON SALEM, NC 27106 336-773-9185) STATED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994313June 10, 2017
ELECTRICAL SYSTEM
BATTERY GOES DEAD FREQUENTLY WHEN VEHICLE IS LEFT ALONE FROM 12 TO 48 HOURS. REPLACED BATTERY WITH A NEW TOP OF A LINE SEARS BEST.. PROBLEM STILL EXISTS. VERY DANGEROUS WHEN VEHICLE WILL NOT START AT THE END OF A WORK DAY STRANDED IN A PARKING SPOT IN A BAD SIDE OF TOWN. ELECTRIC DOOR LOCKS WILL NOT OPEN DOORS DUE TO DEAD BATTERY. CONSTANT UNKNOWN BATTERY DRAIN!!! HAPPENS FREQUENTLY. THIS VEHICLE IS A LEMON!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993914June 8, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SIDE HEADREST AIR BAG DEPLOYED AFTER THE DOOR WAS CLOSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDERS DODGE JEEP CHRYSLER WHERE IT WAS DIAGNOSED THAT THE HEADREST AIR BAG DEPLOYED AND NEEDED TO BE RESET DUE TO THE SRS SYSTEM ACTIVATING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,042.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993706June 7, 2017
STEERING
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER (HARRY'S TIRE SERVICE; 1604 20TH AVE SE, MINOT, ND 58701; (701) 838-1823) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RETURN HOSES AND THE STEERING OIL COOLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE SAME FAILURE RECURRED AFTER A YEAR. WHILE DRIVING 30 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (MINOT AUTOMOTIVE CENTER; 3615 S BROADWAY ST, MINOT, ND 58701; (701) 852-0151) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING); THEREFORE, THE CONTACT WOULD HAD TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 103,000. ..UPDATED 08/22/17 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993556June 6, 2017
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
BRAKES STARTED TO SQUEAK AND GRIND. THE FRONT WAS REPLACED AFTER 3 VISITS TO THE DEALERSHIP. THE TRUCK IS DELAYED WHEN ACCELERATING AND SLIPS WHEN ACCELERATING IN DRIVE. THIS ISSUE HAS NOT BEEN FIXED FOR THE PROPULSION. THIS HAPPENS IN MOTION ON CITY STREETS AND HIGHWAY. THE LIGHTS FLICKER WHEN IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993121June 5, 2017
ENGINE, STEERING
SHORTLY AFTER PURCHASING THE VEHICLE I NOTICED THAT IT JERKED AS I DROVE. SEVERAL MONTHS AGO THE JERKING GOT A LITTLE WORSE BUT I WAS UNDER THE IMPRESSION THAT IT WAS MY BRAKES. AS I WAS DRIVING THE OTHER DAY I FELT SEVERAL JERKS AND THEN THE CALL CAME TO A COMPLETE STOP WITH ALL OF THE POWER STILL BEING. I SHUT THE CAR OFF AND RESTARTED IT. THE CAR STARTED UP PERFECTLY FINE AS I SHIFTED IT INTO DRIVE THE CAR STARTED SHAKING AGAIN AND SHUT DOWN. I DID THE SAME ROUTINE FOR SEVERAL TRIES AND EVERY TIME I PUT IT INTO EITHER DRIVE OR REVERSE THE CAR WOULD SHUT DOWN. IF I PUT THE CAR IN NEUTRAL THE CAR WAS PERFECTLY BUT IF I PUT IT IN DRIVE OR RESERVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993188June 5, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
I WAS TURNING INTO A PARKING SPOT OUTSIDE OF MY WORK AND THE CAR REVVED AND JERKED FORWARD; I HAD TO SWERVE TO MISS AND PILLAR AND SLAM ON MY BRAKES BECAUSE IT JUMPED OVER A CURB AND ALMOST HIT A BUILDING! THE PARKING SPOT WAS A LITTLE UPWARD SO I DID HAVE TO HAVE MY FOOT ON THE GAS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10993217June 5, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
IT'S NOT YOUR STARTER OR ALTERNATOR IT'S YOUR NEUTRAL CUT OUT (SAFETY SWITCH). HAVE TO PUT IT IN NEUTRAL TO START. OWN A 2010 AND HAVE CALLED AND COMPLAINED ABOUT IT AS IT IS A SAFETY PROBLEM. IF YOU DON'T GET ANY SATISFACTION FROM YOUR DEALER OR DODGE FILE A DEFECT COMPLAINT FORM AND GET THEM TO INVESTIGATE A RECALL. SAVE YOUR RECEIPTS FOR ALL EXPENSES INCURRED FOR THIS ISSUE AND THEY WILL REIMBURSE YOU. IT'S BEEN HAPPENING MORE OFTEN IT IS SPORADIC, LOOKING UP THIS INFO. I SEE IT IS A PROBLEM WITH THESE VEHICLES I NEED IT FIXED I CAN NOT AFFORD TO GET STUCK I AM A SINGLE MOM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993337June 5, 2017
UNKNOWN OR OTHER
THE VEHICLE HAS TURNED OFF ON THE ROAD WHILE ON DRIVE, WHEN IT TURNS OFF THE STEERING WHEEL IS HARD TO TURN AND CAN'T BRAKE. THE VEHICLE IS RESTARTED BY PRESSING THE ON/OFF BUTTON, AND IT WILL DRIVE LIKE NORMAL AGAIN. THIS IS THE THIRD TIME IT HAS TURNED OFF ON ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993053June 4, 2017
SERVICE BRAKES
EXCESSIVE BRAKE WEAR CAUSING WARPED ROTORS AND PAD REPLACEMENT EVERY SEVERAL THOUSAND MILES. BEGAN SHORTLY AFTER TAKING DELIVERY OF THIS VEHICLE NEW AND HAS CONTINUED SINCE. VEHICLE NOW HAS 80K MILES ON IT....PROBABLY HAD IN FOR BRAKE WORK SERVICE 10 TIMES COSTING THOUSANDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992863June 2, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY FAILED TO TURN OVER IN THE IGNITION TO START THE VEHICLE. THE CONTACT CONSTANTLY HAD TO MANEUVER THE KEY TO GET THE VEHICLE TO START AND, AT TIMES, WAS UNABLE TO START THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992873June 2, 2017
STRUCTURE:BODY, WHEELS, UNKNOWN OR OTHER
KEPT LOSING AIR PRESSURE IN THE FRONT DRIVER SIDE TIRE. WHEEL SENSOR DEFECTIVE. A/C KEPT COMING ON BY ITSELF AND THE FRONT BUMPER PAINT PEELING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992614June 1, 2017
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
CAR HAS 20K MILES, WHILE DRIVING THE ABS AND TRACTION CONTROL LIGHTS CAME ON. DEALERSHIP DISCOVERED THAT, IN ADDITION TO THE ABS AND TRACTION CONTROL, THE AIRBAGS WERE NOT WORKING. THE DEALERSHIP INFORMED ME THAT WATER BOTTLES HAD ROLLED UNDER THE FRONT PASSENGER SEAT AND BROKEN THE WIRES FOR THE AIRBAGS. THIS IS A 8 SEAT FAMILY VEHICLE AND CAN BE ASSUMED THAT CHILDREN WOULD BE IN THE BACK SEAT, THEREFORE SPILLS AND/OR TRASH ARE LIKELY TO ROLE UNDER THE DRIVER AND FRONT PASSENGER SEATS, YET THE WIRES IN QUESTION OR THIN, FRAGILE, AND UNPROTECTED. FURTHERMORE, I HAVE NEVER RECEIVED ANY WARNING LIGHTS THAT THE AIRBAGS WERE NOT FUNCTIONING AND HAVE NO IDEA HOW LONG THE AIRBAGS HAVE NOT BEEN FUNCTIONING. DURING A GOOGLE SEARCH, I DISCOVERED THAT SEVERAL OLDER DODGE VEHICLES HAVE BEEN RECALLED FOR SIMILAR ISSUE, YET DODGE REFUSES TO ACKNOWLEDGE THE DESIGN FLAW. THE WIRES UNDER THE PASSENGER SEAT SUPPOSEDLY DO NOT AFFECT THE ABS AND TRACTION CONTROL, BUT I BELIEVE IT IS SUSPECT THAT THESE ISSUE OCCURRED AT THE SAME TIME (AND COMPLAINTS ON OTHER DODGE VEHICLES HAVE INDICATED THAT MOVEMENT OF THE SEATS DISLODGED THE WIRES AND TURNED OFF ABS AND AIRBAGS). THE DEALERSHIP WANTS 300 DOLLARS TO FIX THE WIRES, BUT OFFERS NO WAY OF PREVENTING THE PROBLEM FROM REOCCURRING. I HAVE ALSO FOUND THREE SAFETY RECALLS ON THIS MODEL THAT NEITHER DODGE OR THEIR SERVICES PROVIDERS HAVE NEVER INFORMED ME OF! I BELIEVE THIS MODEL NEEDS TO BE CLOSELY INSPECTED, AS IT ALREADY HAS THREE SAFETY RECALLS IN LESS THAN A YEAR (NOT INCLUDING THIS ISSUE). I DO NOT HAVE PICTURES, BUT THE DEALERSHIP DOES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992143May 30, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT INTERMITTENTLY JAMMED IN THE LATCH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991683May 25, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL, WHEELS
PURCHASED NEW IN 2012. DODGE JOURNEY SXT THE TIRES DEVELOPED CORD SEPARATION AT 22,000 KM. MANUFACTURER KUMHO. NEITHER CHRYSLER NOR KUMHO WOULD OFFER ANY COMPENSATION. EVEN HAD 4 WHEEL ALIGNMENT DONE THAT CHECKED OUT OK TO MAKE SURE IT WAS NOT THE PROBLEM. REPLACED THEM WITH AMERICAN MADE TIRES AND SO FAR NO ISSUES. MY ADVISE TO NEW CAR PURCHASERS IS HAVE TIRES IF OFF SHORE REPLACED WITH DOMESTICS AS PART OF OFFER TO PURCHASE. SECONDLY VEHICLE TO DATE ONLY HAS 37,000 KM AND BRAKE ROTORS DEVELOPED A WARP. PULSATION IS BEING FELT UPON MODERATE BRAKING. I AM NOT ONE TO BE HARD ON BRAKES AND HAVE NEVER HAD TO PANIC STOP THUS NOT HAVING TO OVER HEAT THE BRAKES. NEXT ISSUE THE CRUISE CONTROL WILL NOT ENGAGE WHEN THE BUTTON IS PUSHED. THE CLOCK ON THE RADIO DOES NOT KEEP TIME . THIS IS NOT OUR DAILY DRIVER AND THE WARRANTY HAS RUN OUT TIME WISE. TO DATE ONLY JUST OVER 37,000 KM. I OWN 2 OTHER N.A. VEHICLES BY GM AND FORD 2001 AND 1999 RESPECTIVELY . THE 01 SUNFIRE 455,000 KM 4 SETS OF PADS AND ORIGINAL ROTORS AND DRUMS AND F150 WITH 157,000 2ND SET OF PADS AND ORIGINAL ROTORS SO YOU CAN SEE IT IS NOT A POOR DRIVING STYLE. VERY DISAPPOINTED WITH CHRYSLER PRODUCTS . HAVE TO TAKE THE JOURNEY BACK TO DEALER FOR SERVICE TO SEE WHAT CAN BE DONE AND WILL BE GETTING HOLD OF CHRYSLER REP, THIS ONE IS MORE IN THE SHOP THAN IN MY DRIVEWAY THANKS TO GM AND FORD FOR KEEPING ME ROLLING.IF NO POSITIVE RESULTS FROM DEALER OR CHRYSLER I WILL NOT RECOMMEND THEIR PRODUCT TO ANYONE FROM MY EXPERIENCES. I HOPE SOME ONE AT CHRYSLER READS THIS COMMENT.I WOULD CERTAINLY LIKE TO HEAR THEIR RESPONSE. HAVING READ MANY FORUMS ONLY TO FIND OUT MANY ARE HAVING THE SAME ISSUES WITH THE SAME VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991384May 24, 2017
ENGINE, AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE ABS, CHECK ENGINE, AND AIR BAG WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE WOULD RESTART AFTER IT WAS PARKED FOR AWHILE. THE VEHICLE WAS TAKEN TO THE DEALER (BILL LUKE, LOCATED AT 2425 W CAMELBACK RD, PHOENIX, ARIZONA 85015), BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE DEALER MENTIONED THAT THE VEHICLE MAY BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS) AND SUGGESTED THAT THE TIPM BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991180May 23, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THE BRAKE WARNING LIGHT, ABS WARNING LIGHT AND TRACTION CONTROL WARNING LIGHTS COME ON RANDOMLY. SOMETIMES THE BRAKES FAIL TO ENGAGE WHEN THE ABS LIGHT IS LIT AND THE VEHICLE MAKES A WEIRD NOISE (SOUNDS LIKE GRINDING SOUND). YESTERDAY MY WIFE WAS UNABLE TO STOP AT A TRAFFIC SIGNAL AND WENT THROUGH A RED LIGHT WHEN THE BRAKES WOULD NOT WORK. THIS MODEL AND YEAR ARE UNDER A RECALL R61 (HHTSA 15V675000) BUT CHRYSLER SUPPORT SAYS OUR VIN IS NOT COVERED. TURNS OUT THAT THE MANUFACTURE DATE OF OUR CAR IS ABOUT 6 MONTHS PRIOR TO THE REPORTED RECALL MANUFACTURING DATES. THIS IS A DANGEROUS SITUATION THAT THEY REFUSE TO EVEN LOOK AT OR DIAGNOSE WITHOUT CHARGING US TO DO SO. IT DOES NOT TAKE A ROCKET SCIENTIST TO SEE THAT OUR VEHICLE IS EXHIBITING THE EXACT SAME PROBLEMS AND SYMPTOMS AS DETAILED IN THE ABOVE RECALL. I GUESS THEY WANT SOMEONE TO DIE BEFORE TAKING ACTION. IT IS MY UNDERSTANDING THAT SAFETY ITEMS LIKE ABS ARE COVERED FOR 5 YRS OR 100000 MILES AND OUR VEHICLE IS UNDER THAT DESCRIPTION AS IT HAS 86,000 MILES AND WAS BUILT 10/2011
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990888May 22, 2017
AIR BAGS
AIRBAG LIGHT ON DASHBOARD CAME ON, DODGE DEALERSHIP DIAGNOSED THE ISSUE AS A BAD DRIVER SIDE AIRBAG. THE COST TO REPAIR $730.00!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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