Dodge Journey Complaints

5,556 consumer complaints on file.

#11122238August 24, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
FOR THE MILLENTH TIME SINCE PURCHASING THIS CAR IN 2014 IT FAILED TO START AGAIN!!! I HAVE HAD EVER MECHANIC UNDER THE SUN CHECK ELECTRICAL CONNECTIONS, BATTERIES, STARTERS, ALTERNATORS, FUSES ETC. THEY FIND NOTHING WRONG BUT THE CAR CONTINUES TO SIMPLEY NOT START. I'VE READ A LOT OF PEOPLE HAVE THE SAME PROBLEM WITH THIS CAR. DID ANYONE EVER FIGURE OUT WHY AND WHAT DODGE IS DOING ABOUT IT? SOMETIMES IT HAPPENS WHEN MY CAR IS PARKED ANGLED. SOMETIMES ON FLAT PAVEMENT. I GOT STUCK WITH MY NEWBORN DAUGHTER SHORTLY AFTER I PURCHASED THE CAR AND WENT BACK TO DEPAULA DEALER I PURCHASED IT FROM IN ALBANY NY AND THEY APOLOGIZED AND SAID THEY CHECKED EVERYTHING AND NOTHING IS WRONG WITH THE CAR. I'M SCARED TO BE STUCK WITH MY KIDS SOMEWHERE AND HONESTLY TIRED OF SENDING IT TO THE MECHANIC ONLY TO HEAR THEY CAN'T FIND ANYTHING WRONG. ANY IDEAS OR DIRECTIONS TO GIVE THE MECHANIC WOULD BE GREAT. DOES DODGE ACTUALLY HAVE THE ANSWER AND JUST DON'T WANT TO ISSUE A RECALL. I DON'T CARE IF I HAVE TO PAY TO GET IT FIXED. I JUST WANT TO KNOW WHAT NEEDS TO BE FIXED!!! THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122243August 24, 2018
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
I'VE HAD NOTHING BUT PROBLEMS WITH MY DODGE JOURNEY MY RPM RAMP UP TO 4-5 WHENEVER I ATTEMPT TO GO 40-45MPH THE CHECK ENGINE LIGHT IS ON. I TOOK IT TO BUTTON DODGE AND THEY FIXED SOMETHING THAT HAS TO DO WITH MY TRANSMISSION. LESS THEN A MONTH LATER IT STARTS DOING IT AGAIN. SO CAN YOU GIVE ME SOME ADVICE ON WHY. ALSO MY LOCKS AND WINDOWS AND TURN SIGNAL DON'T WORK RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121884August 23, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR INTERMITTENTLY WILL NOT START NO ERROR CODE COMES UP. DEALERSHIP HAS REPLACED THE BATTERY, ALTERNATOR, AND STARTER AND THE ISSUE IS STILL HAPPENING. I'VE TAKEN IT TO SEVERAL MECHANICS AND THEY ARE UNABLE TO RESOLVE. WHEN TRYING TO START THE CAR IT ONLY CLICKS AND WON'T START. THIS IS WHEN VEHICLE IS STATIONARY AND ITS BEEN GOING ON FOR MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121889August 23, 2018
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V432000 (AIR BAGS), 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL), AND 15V675000 (ELECTRICAL STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENDALL CHRYSLER DODGE JEEP RAM OF SOLDOTNA (44055 STERLING HWY, SOLDOTNA, AK 99669, (866) 387-9070) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED IN SUMMARY, IT APPEARS TOUS THAT THE RANGE OF VEHICLES ADDRESSED INTHE RECALL IS TOO NARROW. OUR VEHICLE WAS MANUFACTURED 5 DAYS OUTSIDE THE SCOPE OF THE RECALL, YET DISPLAYED THE SAME PROBLEM AND DEALERSHIP WAS NOT WILLING TO REPAIR UNDER THE GENERAL WARRANTY. UPDATED 10/16/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121606August 22, 2018
AIR BAGS
OUT OF NOWHERE, FOR NO REASON, OUR AIRBAG LIGHT CAME ON AND IS NOW STUCK ON THE DASH. WE WERE JUST DRIVING WEST ON I70 TOWARDS WHEELING WV. LIGHT TRAFFIC OVERCAST BUT NO RAIN. NOW WE ARE BEING TOLD BY THE DEALERSHIP THAT OUR AIRBAGS WON'T GO OFF IN OUR FACE BUT THEY ALSO WON'T FUNCTION AT ALL WHEN NEEDED IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121634August 22, 2018
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, TRACTION CONTROL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE ABS, CHECK ENGINE, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES (13601 PINES BLVD, PEMBROKE PINES, FL 33027, 954-446-8775) WHERE IT WAS DIAGNOSED THAT THE ANTI-LOCK BRAKE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE REPAIRS HAD NOTHING TO DO WITH THE FAILURES. THE MANUFACTURER STATED THAT THEY WOULD CALL HER BACK, BUT THE CONTACT HAD NOT RECEIVED A CALL. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *TT CONSUMER STATED SHE WENT TO PICKED UP HER CAR, SHE WAS CHARGED $766.00 AND RECALL WAS NOT DONE. CAR IS STILL DOING WHAT CONSUMER BROUGHT IT IN FOR. BRAKE MODULE IS STILL BAD, I'M SURE I WILL NEED ANOTHER BRAKE JOB. UPDATED 10/17/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121685August 22, 2018
ENGINE
CAR SHUTS OFF IN THE MIDDLE OF DRIVING. POWER STEERING AND BREAKS GO OUT. VERY DANGEROUS, WITHOUT ANY WARNING THE CAR JUST TURNS OFF. IT HAS HAPPENED AT ALL DIFFERENT SPEEDS, WHILE TURNING, WHILE GOING UP HILL, WHILE GOING DOWN HILL. SEEMS TO BE THE IGNITION. THERE IS A RECALL FOR THIS BUT IT FOR SOME REASON DOES NOT APPLY TO MY VIN AND I CANT UNDERSTAND WHY. I NEED TO HAVE THIS FIXED IMMEDIATELY, WHY IS MY CAR NOT ON THIS RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120950August 19, 2018
ELECTRICAL SYSTEM, STEERING
WHILE DRIVING ON COUNTY ROAD I CAME TO SHARP CURVE WITH AN INCLINE. AS I ENTERED THE CURVE THE POWER STEERING STOPPED WORKING, BRAKES WERE VERY HARD TO DEPRESS AND THE VEHICLE CAME TO A STOP AND WOULD NOT ACCELERATE, THE ENGINE WAS STILL RUNNING. I WAS ABLE TO SHUT OFF THE VEHICLE AND TURN IT BACK ON AND IT WORKED AS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120731August 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DEFECTIVE TIPM MANY VEHICLES DODGE/CHRYSLER HAVE BEEN RECALLED, THE MAJORITY FROM 2007-2015. JOURNEYS WERE NOT INCLUDED, BUT ACCORDING TO THE INCREDIBLE NUMBER OF COMPLAINTS I FEEL THEY SHOULD HAVE BEEN. THIS EFFECTS EVERYTHING AND MY CAR LOSES POWER WHILE DRIVING DOWN THE ROAD. IT WILL BE MUCH CHEAPER FOR DODGE TO FIX IT THEN TO GET THE LAWSUIT WHEN MY AIRBAG DOESN'T DEPLOY OR I AM IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120381August 16, 2018
UNKNOWN OR OTHER
MY ELECTRICAL SYSTEM TOTALLY FAILED ON MY 2012 DODGE JOURNEY, I HAVE HAD OVER 20 FIRES UNDER HOOD OF THIS DODGE JOURNEY I HAVE TAKEN THE CAR OVER AND OVER TO THE DEALERSHIP OVER A 4 YEAR PERIOD THEY SAY THE DODGE TOLD THEM NOT TO REPAIR THE CAR, SO ON 2/28/2018 THE 2012 DODGE JOURNEY WAS TOTALED BY FIRE, THE TOTAL CAR BLOW UP UNDER THE CAR WHEN THE ELECTRICAL SYSTEM FAILED THE CONVERTER FILL WITH GAS ME AND MY FAMILY NEARLY DIED THAT DAY TO THIS PRESENT DAY THERE HAS BEEN NOTHING DONE ABOUT THESE PROBLEMS BEFORE THIS HAPPENED THE WIPER , THE RADIO , EVERYTHING WOULD TURN ON WITHOUT A SWITCH BEENING TURNED ON......I NEARLY HAD A HEAD ON THAT DAY 2/28/2018 BECAUCE I HAD LIMITED STEERING AND BRAKES WHEN THE CAR BLOW UP , CAN SOMEONE AT THIS AGENCY HELP WITH ANYOF THESE PROBLEMS, ALSO THERE WAS SERIOUS PERSONAL INJURIES THAT DAY AS WELL.. PLEASE REPLY, I HAVE FOUND A LOT OF OTHER PEOPLE ONLINE WITH THE SAME PROBLEMS , ALWAYS 2012 -2013 DODGE JOURNEYS WITH 2.4 LITER ENGINES PLEASE HELP.....
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11120530August 16, 2018
SUSPENSION, WHEELS
WHEN YOU DRIVE THE CAR ACCELERATE AND WHEN YOU BREAK THE CAR GOS SIDE BY SIDE AND THE BACK PASSENGER SIDE WHEEL MAKES A LOAD NOISE LIKE ITS LOSSE THIS HAPPEN AFTER THE FIRST RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120073August 15, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE STALLED IN THE MIDDLE OF AN INTERSECTION. THE CONTACT ATTEMPTED TO PULL THE VEHICLE TO THE SIDE OF THE ROAD PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. CORNERSTONE MITSUBISHI (580 MAIN STREET, WILMINGTON, MASSACHUSETTS, 01887) AND LAWLESS CHRYSLER DODGE JEEP RAM (196 LEXINGTON STREET, WOBURN, MASSACHUSETTS 01801) WERE CONTACTED ABOUT THE FAILURE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE CRANKSHAFT SENSOR (DTC) WAS A POTENTIAL CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119850August 14, 2018
SEATS
I WAS SITTING WITH MY CAR ON, IN PARK IN THE PARKING LOT WHEN MY DRIVER SIDE HEADREST DEPLOYED. I DIDN'T GET IN AN ACCIDENT, THE HEADREST WASN'T EVEN BEING TOUCHED. IT SUDDENLY DEPLOYED AND LUCKILY I WAS LEANING FORWARD SO IT DIDN'T HIT ME. IT LOOKS LIKE SOMETHING INSIDE OF IT BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119112August 14, 2018
TIRES
2015 DODGE JOURNEY. CONSUMER WRITES SEEKING REIMBURSEMENT FOR TIRE PURCHASE FOR VEHICLE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119990August 14, 2018
ELECTRICAL SYSTEM
THE CAR TURNS OFF IN THE MIDDLE OF DRIVING, ONE TIME I WAS STOPPED AT A RED LIGHT SECOND TIME MAKING A RIGHT TURN. LOSE POWER STEERING CAN'T TURN THE WHEEL THIS HAS HAPPENED TWICE NOW IN THE LAST TWO MONTHS. THIS IS VERY DANGEROUS. NO WARNING NO INDICATORS COME ON. FEEL VERY UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119527August 13, 2018
ELECTRICAL SYSTEM, ENGINE
IN THE MIDDLE OF THE WINTER 2015-2016 I HAD TO REPLACE MY RADIATOR DUE TO A SMALL CRACK THAT DEVELOPED. MY HEAT STARTED TO MALFUNCTION THE FOLLOWING WINTER 2016-2017 IT ONLY WORKED PART OF THE TIME. STARTING IN THE FALL OF 2017 MY HEAT WENT OUT COMPLETELY. WE TOOK IT IN TO HAVE THEM CHECK THE HEATER CORE, COME TO FIND OUT THAT SINCE THE HEATER CORE IS INSTALLED AT AN ANGLE IT DOESN'T DRAIN THE SLUDGE PROPERLY. I HAVE ALSO NOTICED THAT MY AIR CONDITIONING WILL TURN ON AT RANDOM. I DON'T KNOW EXACTLY WHEN THIS STARTED, BUT IT WILL TURN ON BY ITSELF. JUST THIS MORNING 8/13/18 MY AIR TURNED ON 15 TIMES, AFTER BEING SHUT OFF EVERY TIME. I'M WONDERING IF THIS IS SOMETHING WRONG ELECTRONICALLY. THANK YOU FOR YOUR TIME AND CONSIDERATION ON MY 2012 DODGE JOURNEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119557August 13, 2018
ELECTRICAL SYSTEM
THE HORN BEEPS AT RANDOM TIMES WHEN IM NOT DRIVING AND EVEN WHILE DRIVING. MY WINDOWS COME DOWN ON THEIR OWN AT RANDOM TIMES AND SOMETIMES IT WONT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119680August 13, 2018
SERVICE BRAKES
ABS LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119659August 13, 2018
UNKNOWN OR OTHER
MY RIGHT SIDE DOOR LATCHES ARE RATCHETING AND WILL NOT LOCK OR UNLOCK PROPERLY EITHER WHEN USING THE REMOTE OR PRESSING THE DOOR LOCK SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119731August 13, 2018
SERVICE BRAKES
THE CAR HAS 35,095 MILES ON IT AND MAKES A GRINDING NOISE WHEN IT'S SLOWING DOWN FROM SPEEDS OF 25 MPH TO 35 MPH AND COMES TO A SHAKY STOP. THEN WHEN AT SPEEDS OF 50 MPH PLUS IT SHAKES AND GRINDES EVEN LOUDER. I SEE THAT IT'S A RESCUE RING ISSUE FOR THIS VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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