Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11527617June 18, 2023
ELECTRICAL SYSTEM
The rear drivers side door is locked shut. This is is serious safety issue in an emergency. Especially with small children. This needs to be recalled immediately
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527548June 17, 2023
SEATS
Today, 6/17/23, I went to Costco. When I got back to my van I noticed that the passenger head rest had popped open. I first thought that it was some hidden compartment feature that I didn't know about but upon getting out of my van and going around to look closer that there were a lot of what looked like electrical components inside. I thought that was weird, why did a head rest have all that inside it? I tried to close it and could not. When I got home I had my son look at it and he said that he could see a little plastic pin or other had broken, he could tell something had broken, but also could not get it to close or figure out any solution, and he's very good with car problems. I did a bit of research and found a lot of information and news stories about the head rests spontaneously popping open, I was not in any kind of accident, just went to Costco and back to my van at approximately 4:30pm. One of the news stories mentioned NHTSA and here I am reporting this, I have not received any notification on any recalls and I see on your site that there have been three recalls regarding my van.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527473June 17, 2023
SEATS, UNKNOWN OR OTHER
We had just returned from the grocery store parked the car in the driveway and were proceeding to exit the car. My 17 yr old daughter was sitting in the passenger seat when we heard a loud bang and her head was jolted foward by the headrest, upon examination and a quick Google search we learned that it was a safety feature for when rear-ended which had not happened.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11527347June 16, 2023
ELECTRICAL SYSTEM
My van caught fire. Randomly after not being driven for more than 15 hours. The investigator says it is believed to be the inverter in the back drivers side panel under the cup holders which short circuited and caught fire which engulfed my entire vehicle in a mater if 40 minutes while waiting for the fire department to arrive. The van is obviously a goner. Burnt to a crisp along with all of our DeWalt power tools batteries fishing poles tackle chainsaw and 4 brand new car seats that were just purchased with the last 2 months. Along with cracking all the windows on that side of my home due to the heat from the blaze...
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11527141June 15, 2023
UNKNOWN OR OTHER
Van shut off and gave me no warning lights. Luckily I was stopped at a stop sign and not pulling out onto a busy road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527200June 15, 2023
ENGINE
Engine cooling system has failed multiple times causing the engine to overheat, it has been reproduced by an independent service provider and is available for inspection upon request. To attempt to remedy the issue, the following have been replaced or inspected: thermostat, thermostat housing, radiator, hoses, water pump, oil filter adaptor/coolant bypass, fan, wiring and other associated electrical components. There were no warning lamps or other symptoms of the problem prior to the system failure. Vehicle has not been inspected by manufacturer, police, or insurance representatives. I have attempted contacting Chrysler several times and have been given the run-around regarding a safety recall that matches the symptoms, year, make, and model of my vehicle and have been told that my vehicle's VIN is not part of the recall and that there is no way to get it evaluated and added to the recall. I am unable to upload the repair invoices I have amassed so far with this issue at this time, but can furnish them at a later date if required.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527248June 15, 2023
AIR BAGS
Airbag light came on passenger side on door trying to see if it was recalled at all. No accident in this van is it supposed to do that. Was being getting the van worked on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527065June 14, 2023
POWER TRAIN
The contact owns a 2015 Dodge Grand Caravan. The contact stated while driving 40 MPH, the vehicle lost motive power and stalled without warning. The contact then heard an abnormal sound coming from the vehicle. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526862June 13, 2023
STRUCTURE:BODY
My center doors on my mini van are inoperable. About 3 months ago, I tried to open the door to get my grandchild out of her carseat, and the door wouldn't open by the outside handle or the button on the control above. My dash would light up staying door must be unlocked to open...I pressed to unlock..and nothing happened. I had to enter through the drivers side to get her out. Today i went to the grocery store and i went to open the door with the remote keyfob and nothing happened. I tried to open the door manually with the outside handle and nothing ... so now both sides of my vehicle cannot open, very dangerous and now my van is useless carrying grandkids to and from . The Chrysler mini van had this same problem, and my friend had her automatic door accentuators replaced for free...there was a recall for this problem on earlier YEAR mini vans. This car is only 6 years old and its A Very dangerous situation now and a big inconvience as i cant enter the vehicle in tbe center to use the seats or stow away for transportiong large items. I called the dealership they want $1000-1500 .could be more couldbe less they said, .this is unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526904June 13, 2023
POWER TRAIN
Transmission differential began failing while driving. Van started clicking without warning or real cause. Moving to shop that specifically deals with transmissions. Had to have towed to avoid causing crash/more damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525783June 7, 2023
ENGINE
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while driving at a slow speed, the vehicle stalled. The contact was uncertain if there were any warning lights illuminated. The vehicle was restarted soon after the failure. The vehicle was initially taken to an independent mechanic however, the mechanic was unable to repair the vehicle. The vehicle was then taken to a dealer and an estimate was provided for the repair. The manufacturer was notified of the failure and informed the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525901June 7, 2023
ENGINE
I bought my car in 2022 and am about to have to fix the transmission for the SECOND time for 3,000 dollars and am also being told the motor is going out. My neighbor had my same car and had the same issues. Transmission and motor failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525561June 6, 2023
WHEELS
I took my vehicle in for a alignment today at Mavis Tire and was told as follows. The real axel is at .35 and it is supposed to be at .05. The mechanic said this is the reason that my tires keep wearing out on the back end of my vehicle. He also stated that he tried to fix the problem but was unable to. He stated that he was unsure why it is like that because it is not supposed to be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525671June 6, 2023
ELECTRICAL SYSTEM
Ignition shuts off to accessory mode while driving at highway speeds causing an extreme safety hazard. Vehicle also is reluctant to start. Dealer has diagnosed a faulty Ignition module which is a known issue amongst Dodge grand caravans but the recall does extend beyond 2010 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525717June 6, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
The TIPM failed which caused a loss of power to the vehicle and power to the fuel pump. I was driving at approximately 60 MPH when the vehicle lost all power and the steering wheel felt locked. I was unable to turn the steering wheel as the Dodge Grand Caravan came to a quick stop as if it was out of gas. Luckily I reacted quickly and was able to avoid an accident. After approximately 10 minutes of trying to restart the vehicle and drive to a safe location the vehicle restarted. This happened again when I was driving and came to a red light at a major intersection and the vehicle stalled out as if out of gas and the steering locked. I again tried to restart the vehicle intermittently for 15 minutes; after which it finally restarted, and I was able to drive and get out of the intersection without an accident. I was lucky that this didn't cause an accident. The other times the defective TIPM and power to the fuel pump caused the vehicle to fail to start and left me stranded. I have had the vehicle diagnosed and the TIPM repair price is quite expensive. The vehicle did not have any check engine or warning lights before this occurred. I have read many similar complaints of this occurring with others driving Dodge/Chrysler vehicles. I feel that there is evidence that the TIPM and the fuel pump on the 2011 Dodge Caravan are safety concerns. Every experienced mechanic I have spoken with is aware of the common issue with the TIPM, and power to the fuel pump and vehicle. Although I avoided an accident there is a concern for everyone's safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525240June 4, 2023
UNKNOWN OR OTHER
My Chrysler Van first started to experience strange electrical issues. Key FOB would not open doors, driver seat could not be adjusted without blowing a fuse, and finally it started to get almost impossible to start when the engine was cold in the morning. I took it to my trusted mechanic, and after running a diagnostic, he said they got over 300 message errors. However, since they were not a dealership, they were unable to repair my van. They said they had seen this issue before, and I needed to take it to a Chrysler dealership for repair. I took it to Chrysler, with the note from my mechanic about the 300 errors, and they said this was a WELL KNOW issue. They commented that I was lucky to be able to drive the van to their dealership, because most vans with this problem had to be towed in. They said my entire fuse box needed to be replaced, and the cost of the job would be over $1,100.00 dollars, BUT THE REAL ISSUE WOULD BE GETTING THE BOX IN THE FIRST PLACE! The service department mgr. said it took 1 customer over 9 months to have his van repaired because the part was unavailable. I placed my order on 3/28/23. As of today June 5, the part is not scheduled until June 23. In the meantime, along with the $1,100 repair, I am paying $160/month to rent a vehicle from my brother. Since this is a known issue, I believe Chrysler should have to pay: 1) $791.06 for the fuse box. 2) Half the labor costs for installation and programming - About $150. 3) Reimburse me for at least 3/4 of the cost of renting my brothers car. Having to wait MONTHS for a part that has been a problem for years is unacceptable for a major car manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525159June 3, 2023
STRUCTURE:BODY
Drivers side sliding door will not open. I am an automotive technician and i aware of the previous investigation into this issue that resulted in extended coverage on previous model 2015-2017 year Grand caravans and Town and countrys, but mnow im here with a 2018 Grand caravan, same defect,same part, not covered.This is a common safety issue and this specail coverage needs to be extended to cover up to 2020 model years as they all have the same common defect with inoperable door latches.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524766June 1, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My vehicle began shutting completely off while in drive and approaching a stop. This has endangered myself as well as my family due to the current condition and unpredictability of the engine turning off while approaching a stop light or stop sign. The vehicle has been inspected by a dodge service location and the check engine light does come on. Also included is a mopar warranty bulletin addressing the same issue with the same engine but on previous years (2011-2013) of the grand caravan and multiple models. I am experiencing the same conditions on a 2016 dodge grand caravan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524848June 1, 2023
ENGINE
We've owned this vehicle about 3 years and the check engine light keeps coming on. The code it throws is misfire 2. The mechanic changed the spark plug. That didn't clear the code. They ran a compression test on the cylinder, and it came back as low compression. They stated they've seen several like this and its been the cylinder head. I only have about 85,000 miles on the vehicle and he said I shouldn't be having these issues. The mechanic said they googled and found that this has been a reoccurring problem with the grand caravans. Why isn't Dodge offering an extended warranty for the newer models?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524434May 30, 2023
UNKNOWN OR OTHER
A gear part was found within the Transmission when the transmission pan was removed. The Vehicle did not give any warning signs or any faulty messages of the part that was broken. The car dealer then proceeded to flush the transmission which caused the transmission to fail completely. This is due to the fact that there was not a transmission fault error displayed on the panel to indicate a problem or concern. The dealer also stated that after flushing the transmission, the service technician test drove it and confirmed that it was shifting correctly. When I paid and drove it off the lot, the car buckled, stopped in the middle of traffic, and I was unable to drive it at that moment, and was not able to reverse. This caused a safety issue that was unnecessary not only for me but other drivers on the road. After pushing it to the side of the road, I managed to re-start it several times, and managed to take it to a professional Transmission service center called Miramar Transmission and they determined that there was a problem, and the engine light should have come on indicating that there was a problem. The dealer that did not help but actually helped to exacerbate the problem (Pedder in Poway, CA) should not have flushed it with the knowledge that a gear was the known culprit or defect. It is a known fact to NEVER FLUSH a transmission with known internal issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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