Chrysler Town and Country Complaints (1992)

135 consumer complaints on file.

#11450804February 7, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 1992 Chrysler Town and Country. The contact stated that while the vehicle was in the driveway the brakes failed. The vehicle was taken to the local dealer where it was diagnosed that the brake actuator and actuator assembly needed to be replaced. The vehicle was not repaired. The contact stated the failure was related to NHTSA Campaign Number: 96V099000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and informed the contact that the OEM parts were no longer being manufactured. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220652June 17, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES LOST POWER. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. IN ADDITION, THE ANTI-LOCK BRAKE AND AN UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC) AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO SJ DENHAM CHRYSLER JEEP FIAT (530-241-1756, LOCATED AT 772 N MARKET ST, REDDING, CA 96003) WHERE IT WAS DETERMINED THAT THE RECALL WAS EXPIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100157June 6, 2018
SERVICE BRAKES
BRAKES HARD TO PUSH UNRESPONSIVE HAD TO MECH SHOPS WORK ON VEHICLE UNABLE TO FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100176June 6, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKES FAILED AND THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. WHEN THE FAILURE OCCURRED, THE VEHICLE WOULD NOT IMMEDIATELY STOP AND THE STOPPING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT PARTS AND REPAIRS WERE NO LONGER AVAILABLE DO TO THE AGE OF THE VEHICLE. THE LOCAL DEALER (LETHIA CHRYSLER/JEEP IN CONCORD, CA) WAS ALSO NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,000. **TR CONSUMER STATED HE NOTICED LACK OF BRAKES, BRAKE WARNING AND ANTILOCK BRAKE FAILURE. UPDATED 11/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763240September 11, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE HAVING THE VEHICLE SERVICED, THE TECHNICIAN NOTIFIED THE CONTACT THAT THE ABS PUMP ACCELERATOR FAILED AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723908June 8, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AWAY FROM THE INDEPENDENT MECHANIC, THE ABS MALFUNCTIONED. THE CONTACT STATED THAT THE WARNING INDICATORS ILLUMINATE IMMEDIATELY AFTER STARTING THE VEHICLE AND IT TURNED OFF AFTER A COUPLE OF MINUTES. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678394January 22, 2015
SERVICE BRAKES
MY VEHICLE BRAKE LIGHT CAME ON ALONG WITH THE ANTI LOCK LIGHT. I COULD HEAR A HUM NOISE UNDER THE HOOD AT THE BRAKING UNIT. BRAKE PEDAL GOT VERY HARD AND HAD TO USE BOTH FEET ALONG WITH PUTTING THE VEHICLE INTO NEUTRAL TO SLOW DOWN AND STOP! BRAKING ABS SYSTEM WAS REPLACED BECAUSE OF SAME FAILURE 07/2009. NOW BEING TOLD NO DEALER HAS THE EQUIPMENT TO TEST THAT SYSTEM AND CHRYSLER CORP TOLD ME THERE IS NO WARRANTY ON THOSE PARTS! I WAS TOLD LAST TIME IT WAS REPLACED THAT THE PUMP/MOTOR UNIT WAS WARRANTED AS LONG AS I OWN THE VEHICLE AND ALL OTHER PARTS OF THAT UNIT EXTENDED WARRANTY OF 100,000 MILES. VEHICLE HAS BEEN SITTING THE LAST THREE YEARS! JUST DECIDED TO DRIVE IT AGAIN 11/2014. CAN GO OUT AND DRIVE IT RIGHT NOW AND EVERYTHING WORKS FINE. BUT BRAKES GIVE OUT AT ANYTIME, ALTHOUGH THE BRAKE LIGHT NO LONGER COMES ON! SEEMS ONCE THAT SYSTEM GETS TOO HOT THE BRAKES FAIL. LET IT SIT FOR A DAY OR TWO AND IT WORKS AGAIN! RIGHT NOW I CAN'T GET IT TESTED. EVERYONE SAYS THEY CAN'T DO IT. LAST DEALER THAT DID REPLACED THE UNIT HAD ME BRING THE VEHICLE THERE AGAIN. THEN CALLED ME AND SAID THEY HAD GOOD NEWS AND BAD NEWS. GOOD NEWS WAS THEY HAD THE PART. BAD NEWS THEY COULDN'T TEST THE SYSTEM FOR GO AHEAD FROM CHRYSLER TO REPLACE IT. CHRYSLER TODAY SAID SORRY, AND HOPE WE CAN BE OF SERVICE TO YOU IN THE FUTURE! NOW WHAT? PS- SINCE TALKING TO CHRYSLER AFTER CONTACTING THEM AGAIN, THAT DEALER NOW SAYS THEY DON'T EVEN HAVE THE PART ANYMORE! AFTER BEING ASKED BY CHRYSLER HOW DO THEY HAVE THE PART IN STOCK BUT CAN'T TEST THE SYSTEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641179October 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE TRAVELING AT ANY SPEED, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO EXERT EXTREME FORCE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS HYDRAULIC UNIT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546663October 3, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, HE ATTEMPTED TO STOP THE VEHICLE BUT THE BRAKE PEDAL BECAME EXTREMEMLY HARD TO DEPRESS. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC ). THE FAILURE RECURRED THREEE TIMES AFTER THE ORIGINAL REPAIR. THE MANUFACTURER WAS NOTIFIED BUT STATED THAT THEY WOULD NOT COVER THE REPAIR COSTS AFTER THE THIRD FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458587May 15, 2012
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT WAS DRIVING 35 MPH WHEN THE ABS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. AS THE CONTACT STARTED THE VEHICLE, SHE DISCOVERED THAT THE BRAKES HAD SEIZED AND THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE, AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 106,667. UPDATED 07/13/12 *BF UPDATED 07/18/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283413September 9, 2009
ENGINE AND ENGINE COOLING
THE SERPENTINE BELT FALLS OFF OF MY 1992 CHRYSLER TOWN AND COUNTRY WHENEVER I GO THROUGH A PUDDLE... NO MATTER HOW FAST OR SLOW I GO. WHEN THE BELT COMES OFF EVERYTHING GOES, INCLUDING THE POWERSTEERING-NOT A GOOD THING WHEN ITS RAINING AND THE ROADS ARE ALREADY SLICK. I CALLED MY LOCAL CHRYSLER DEALER AND WAS TOLD THAT THOUGH THERE IS A FIX FOR NEWER VEHICLES THEY DON'T MAKE ONE FOR MINE. I'VE TRIED REPLACING THE BELT, THE PULLEYS, THE TENSIONER, AND NOTHING HELPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270190May 28, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. THE CONTACT IS EXPERIENCING FAILURE WITH THE BENDIX-10 ANTILOCK BRAKE SYSTEM ON HIS VEHICLE. IN 1997, HIS VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 96V099000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK). THE PUMP MOTOR ASSEMBLY WAS GIVEN A LIFETIME WARRANTY AT THAT TIME. THE FAILURES HAVE RESURFACED AND CHRYSLER STATED THAT THE BRAKES WERE PREVIOUSLY REPLACED AND THERE WAS NO LIFETIME WARRANTY; THEREFORE, THEY WOULD NOT RE-HONOR THE RECALL. THE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218631February 20, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. THE ABS LIGHT ILLUMINATED. THE BRAKES BECAME VERY STIFF AND THE BRAKE PEDAL HAD TO BE DEPRESSED DOWN TO THE FLOOR. THE VEHICLE WAS REPAIRED, BUT, IMMEDIATELY AFTERWARDS, THE ABS LIGHT ILLUMINATED AGAIN. THE BRAKES WERE WORKING PROPERLY. IN MAY OF 2007, THE BRAKES BECAME DIFFICULT TO DEPRESS AGAIN, WHICH MADE IT NEARLY IMPOSSIBLE TO STOP THE VEHICLE. NHTSA CAMPAIGN ID NUMBER 96V099000 (SERVICE BRAKES:HYDRAULIC: ANTILOCK) WAS REFERENCED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 230,000 AND FAILURE MILEAGE WAS 219,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184733March 11, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN A 1992 CHRYSLER WITH ANTI-LOCK BRAKES COVERED BY NHTSA CAMPAIGN ID 96V099000. IT HAS 93,000 MILES & CHRYSLER HAS REFUSED TO PAY FOR COVERED REPAIRS UNDER THE ABOVE LISTED CAMPAIGN. THE VEHICLE HAS BEEN OUT OF SERVICE NUMEROUS TIMES FOR BRAKE PROBLEMS & THEY HAVE REFUSED TO COVER THE LAST REPAIR FOR APPROX $500. ACCORDING TO YOUR ODI LISTING, ALL ABS COMPONENTS ARE COVERED TO 100,000 MILES. THE SERVICING DEALER HAS TOLD ME & THE CHRYSLER CONSUMER REPRESENTATIVE THAT THE REPAIR SHOULD BE COVERED & WAS COVERED BY THEM AT ONE TIME, BUT THEY HAVE REFUSED TO COVER THE REPLACEMENT OF THE ABS ACTUATOR ON MY VEHICLE. THE CHRYSLER REF# FOR MY INQUIRY TO THEM IS 15951884. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171020October 16, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
THE ABS ON MY 1992 CHRYSLER TOWN & COUNTRY FAILED AUGUST 2006. OUR MECHANIC ADVISED MY HUSBAND THAT THE ABS PUMP MOTOR ASSEMBLY AND BRAKE ACTUATOR PISTON ASSEMBLY HAD FAILED, BUT THAT HE BELIEVED THAT THE ABS ON THE VEHICLE WAS COVERED BY A LIFETIME WARRANTY DUE TO A RECALL. HOWEVER, CHRYSLER AT FIRST LIED TO US THAT THERE WAS NO RECALL. AFTER PAYING OVER A $1,000 TO HAVE THE REPAIR DONE, THE PARTS FAILED A SECOND TIME. THIS TIME, MY HUSBAND WENT TO THE NHTSA WEBSITE AND FOUND THAT THERE WAS IN FACT A RECALL~96V099000~ FOR THIS PROBLEM. HE CALLED DAIMLER-CHRYSLER TODAY AT 1-800-853-1403. HE WAS TOLD THIS TIME THAT 'YES, THERE WAS A RECALL, BUT THAT THE INFORMATION ON YOUR WEBSITE WAS IN ERROR AND THAT THERE WAS NO LIFETIME COVERAGE.' MY HUSBAND THEN CONTACTED THE MECHANIC AND OBTAINED AN ALLDATA REPORT THAT CONTAINED THE CHRYSLER SERVICE BULLETIN #685. THE SERVICE BULLETIN NOT ONLY HAS INFORMATION THAT SHOWS HOW TO DIAGNOSE AND REPAIR THE DEFECTIVE PARTS, BUT IT ALSO HAD A LETTER THAT CHRYSLER SUPPOSEDLY SENT TO ALL VEHICLE OWNERS. THIS LETTER STATES IN PART, "IF PROBLEMS WITH THESE COMPONENTS ARE FOUND AT ANY TIME DURING THE ENTIRE LIFE OF YOUR VEHICLE, CHRYSLER WILL REPLACE THESE COMPONENTS FREE OF CHARGE." MY HUSBAND CALLED DAIMLER-CHRYSLER A SECOND TIME AT THE ABOVE NUMBER AND EVEN AFTER READING THE LETTER TO THE CUSTOMER SERVICE REPRESENTATIVE CONTAINED IN CHRYSLER'S OWN BULLETIN #685, HE WAS TOLD THAT DAIMLER-CHRYSLER HAD NO OBLIGATION WHATSOEVER TO MAKE THE REQUIRED REPAIRS AS THERE WAS NO LIFETIME COVERAGE. IT WAS AGAIN SUGGESTED BY CHRYSLER THAT YOUR AGENCY ERRED IN STATING THAT THERE IS LIFETIME COVERAGE AND THAT MY HUSBAND COULD NOT BE READING THE LETTER IN THE BULLETIN CORRECTLY AND REFUSED TO HONOR THE LIFETIME COVERAGE PROVISIONS IN YOUR RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168032September 6, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER WAS CHARGED FOR A RECALL ITEM ON 1992 TOWN AND COUNTRY. *KB THE DEALER DID NOT HAVE THE PARTS AVAILABLE TO REPAIR THE ABS RECALL (96V099000 ). THE PART WAS ORDERED AND THE CONSUMER WAS CHARGED $75. THE PART WAS SCHEDULED TO ARRIVE JULY 1, 2006 BUT TO DATE THE PART HAS NOT ARRIVED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138235September 30, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, EQUIPMENT
CONTINUING ABS FAILURE, I HAVE HAD THE ABS REPAIRED SEVERAL TIMES UNDER WARRANTY, BUT THE ABS SYSTEM KEEPS FAILING. NOW MUSIC CITY DODGE IS TELLING ME THERE IS CONTAMINATION IN THE SYSTEM AND EVERY THING IN THE BRAKE SYSTEM NEEDS TO BE REPLACED TO THE TUNE OF $3000.00. I CAN'T SEE HOW THIS IS CORRECT CONSIDERING THEY ARE THE ONLY ONES WHO HAVE WORKED ON THE BRAKES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109626February 2, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
RECALL CAMPAIGN 97V079000 CONCERNING LIFTGATE SUPPORT BRACKET. OWNER TOOK VEHICLE TO THE DEALER FOR RECALL REPAIRS, AND HAD THE WORK DONE. HOWEVER, THE DEFECT HAD NOT BEEN REPAIRED PROPERLY. VEHICLE WAS BACK TO THE DEALER ON THREE OCCASIONS . THEY INSTALLED THE SCREWS TO HOLD IT ON, AND THE SCREWS KEPT FALLING OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097794October 26, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
VEHICLE HAD NO BRAKES. DEALER STATED THE WIRING HARNESS BURNED, AND THEY COULD NOT REPAIR THE VEHICLE. MANUFACTURER INSISTED THAT CONSUMER SHOULD COVER THE COST TO REPAIR THE HARNESS IN ORDER TO DETERMINE THE DEFECTIVENESS OF THE BRAKES PUMP MOTOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080430July 6, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
THE MAIN SERPENTINE BELT OF OUR 1992 CHRYSLER TOWN & COUNTRY FLIES OFF WHEN YOUR DRIVING WHEN THERE IS A LITTLE WATER OR SNOW ON THE ROAD WHILE DRIVING DOWN THE ROAD. WHEN THIS HAPPENS--DRIVING BECOMES VERY DIFFICULT (NO POWER STEERING AVAILABLE THEN). IT TAKES A WHILE TO GET IT FIXED. I'VE BEEN STRANDED QUITE A FEW TIMES BECAUSE OF THIS PROBLEM. I HAVE A FRIEND WITH THE SAME KIND OF VAN AND HAS THE SAME PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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