Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11382778December 9, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
I WAS DRIVING ALONG IN MOTION, AN ALL OF A SUDDEN THE CAR JUST COMPLETELY SHUT DOWN. THE STEERING WHEEL LOCKED UP AND THE BRAKE GOT TIGHT. THANK GOD I WAS ON A SLOW STREET SO I WAS ABLE TO STOP THE CAR AND PUT IT IN PARK AND THE CAR STARTED RIGHT BACK UP AGAIN. THIS HAPPENED TO ME ONCE IN OCTOBER AND ONCE AGAIN A MONTH LATER IN NOVEMBER. IN NOVEMBER I WAS ON A REGULAR STREET IN TRAFFIC AND THE CAR SHUT DOWN. I WAS ABLE TO PUT IT IN PARK AND START IT BACK UP AGAIN. THIS IS SO SCARY AND A SAFETY PROBLEM. THANK GOD I DIDN'T CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378477December 8, 2020
ELECTRICAL SYSTEM
NEED NEW ACTUATOR.....BUZZING NOISE WHEN WANTING TOOPEN SIDE POWER DOORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378223December 7, 2020
ENGINE, UNKNOWN OR OTHER
MY VEHICLE SHUTSDOWN INTERMITTENTLY RIGHT AFTER STARTING IT EITHER REMOTELY OR VIA THE KEY. THIS TENDS TO HAPPEN AFTER THE VEHICLE SITS FOR A BIT. THE TRACTION CONTROL LIGHT COMES ON AND THE CAR SHUTS DOWN - NO POWER STEERING ETC. I JUST BOUGHT THIS VEHICLE AND HAVE NOT REPLACED ANYTHING YET. A GOOGLE SEARCH INDICATES THIS IS A COMMON ISSUE. ANY HELP OR DIRECTION TO RESOLVE THE ISSUE WOULD HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378274December 7, 2020
ELECTRICAL SYSTEM, POWER TRAIN
WHEN TRYING TO PUT CAR IN MANUAL MODE THE SHIFTER DOESN'T CHANGE GEARS. THIS CAUSES AN ISSUE WHEN TRYING TO SHIFT TO LOWER GEARS IN BAD WEATHER. I HAVE READ MANY FORUMS ON THIS ISSUE AND IT SEEMS AS THO IT IS COMPLETELY A DESIGN FLAW. THERE IS A PLASTIC PIECE THAT RUBS ON THE WIRES AND SHORTS THEM OUT EVENTUALLY CAUSING YOU NOT TO SWITCH GEARS MANUALLY, WHICH CAN CAUSE AN ACCIDENT IN BAD WEATHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378366December 7, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE DRIVER SIDE REAR DOOR LOCK WILL NOT UNLOCK AND ALLOW THE DOOR TO OPEN. IT APPEARS TO BE STUCK IN THE LOCKED POSITION AT ALL TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378077December 6, 2020
ELECTRICAL SYSTEM
WIRELESS IGNITION NOD CAR HAS PROBLEM STARTING WON'T START HAVE TO PUSH KEY IN TURN ON AND OFF JIGGLE IT AROUND TO GET STARTED PARKED. SOMETIMES ONCE STARTED WOULD TURN ENGINE OFF HAVE TO PLAY WITH IGNITION FOB AGAIN TO GET STARTED HAPPENS EVERY TIME I TRY TO START VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378127December 6, 2020
AIR BAGS
WHILE DRIVING STRAIGHT ON A CITY STREET AT APPROXIMATELY 45MPH, THE PASSENGER HEADREST AIRBAG DEPLOYED. THERE WAS NO COLLISION, AND I WAS NOT REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377954December 4, 2020
AIR BAGS, UNKNOWN OR OTHER
I HAVE A 2008 CHRYSLER TOWN & COUNTRY MINIVAN THAT IS IN MINT CONDITION. I BROUGHT MY VAN TO A DEALERSHIP FOR A REPAIR. THERE WAS ALSO A RECALL FOR THE DRIVER SIDE AIRBAG. THE ISSUE IS 14 PEOPLE HAVE BEEN INJURED BY THE PLASTIC EMBLEM THAT HAS BECOME LOOSE AND CAN BECOME A PROJECTILE IN THE EVENT OF AIRBAG DEPLOYMENT. THE TECH SAID THE RECALL HAS THEM REMOVE THE EMBLEM ON THE STEERING WHEEL AND THEY DON'T REPLACE IT WITH ANYTHING. MOST PEOPLE DECLINE IT BECAUSE THEY DON'T LIKE THE WAY IT LOOKS. I TOLD HIM I DID NOT WANT THIS RECALL PERFORMED ON MY CAR UNTIL CHRYSLER HAS A BETTER FIX. UNFORTUNATELY, THE TECH FORGOT TO TAKE THE WORK ORDER FOR THE RECALL OFF IN THE COMPUTER AND THEY REMOVED THE EMBLEM ANYWAY. ALSO SCRATCHED THE LEATHER ON THE STEERING WHEEL WHEN THEY WERE PRYING THE EMBLEM OFF. YOU CAN IMAGINE MY HORROR WHEN I PICKED MY CAR UP AND FOUND THAT A DECORATIVE TRIM PIECE WAS RIPPED OFF. NO REPLACEMENT OF ANY KIND, JUST AN OPEN GAPE WITH HOLES WHERE THE EMBLEM USED TO BE ON THE STEERING WHEEL. VERY NOTICEABLE!! THIS IS UNACCEPTABLE AND I WANT TO PUT IT OUT THERE THAT CHRYSLER LIED IN THEIR PRESS RELEASE ON JULY 14, 2020. THIS IS WHAT THEY SAID...CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE DRIVER'S AIR BAG COVER WITH A REDESIGNED COVER, FREE OF CHARGE.. AT THIS TIME THERE IS NO FIX! THERE IS NO REDESIGNED COVER! DON"T HAVE A RECALL IF YOU DON'T HAVE A FIX FOR DAMAGE TO YOUR CUSTOMERS CAR! CALLED CHRYSLER AND THEY STILL HAVE NO FIX FOR THIS. WHAT! WAY TO STICK IT TO YOUR CUSTOMERS! THEY DON'T HAVE ANY MORE LAWSUITS BUT LEAVE THE CAR OWNER WITH DAMAGE TO THEIR CAR. WHAT IF I WANTED TO SELL MY CAR? THIS DEVALUES IT! THANKS CHRYSLER!! I WANT TO KNOW IF THE CEO, MR. MANLEY, OF CHRYSLER WOULD APPRECIATE ME GOING IN HIS CAR AND REMOVING A DECORATIVE PIECE OF TRIM OR EMBLEM WITH NO REGARD FOR HOW IT MAKES THE CAR LOOK? YOU KNOW IT WOULD NOT BE OK!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377802December 3, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING UP AN INCLINE AT 75 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO MOSS MOTOR COMPANY (1000 S CEDAR AVE, SOUTH PITTSBURG, TN 37380) WHERE THEY DIAGNOSED THE VEHICLE WITH A TRANSMISSION PUMP FAILURE. THE CONTACT THEN HAD THE VEHICLE REPAIRED OUT OF POCKET. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) WHICH HE LINKED TO THE FAILURE HOWEVER, UPON CONTACTING THE MANUFACTURER, HE WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED AT CHRYSLER DEALER MOSS MOTORS COSTING OVER $3,000. THE FAILURE MILEAGE WAS 101,643.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377809December 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 65-70 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE HESITATED TO ACCELERATE. THE VEHICLE LOSS MOTIVE POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT VEERED TO THE SHOULD OF THE ROAD DEPRESSED THE BRAKE PEDAL WHICH WAS SOFT. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE 3 TIMES, AFTER WHICH THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE HOWEVER, COULD NOT DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS TEST DRIVEN HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS THEN TAKEN TO BROOKFIELD CHRYSLER DODGE JEEP RAM (1845 PIPESTONE RD, BENTON HARBOR, MI 49022) WHERE THE VEHICLE WAS INSPECTED. THE TECHNICIAN RESET SEVERAL UNKNOWN CODES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377597December 2, 2020
ELECTRICAL SYSTEM
I HAVE A 2016 CHRYSLER TOWN AND COUNTRY WITH 89,000 MILES. MY SLIDING DRIVER SIDE DOOR WON'T UNLOCK OR OPEN. WAS ABLE TO GET DOOR UNLOCKED, BUT HAD TO PULL THE PLUG TO DISABLE THE LOCKING MOTOR TO STOP THE LOUD GEAR GRINDING SOUND EVERY TIME THE ELECTRIC DOOR LOCK WOULD ENGAGE. DID NOT WANT THE DOOR LOCK TO BE IN THE LOCKED POSITION IF OR WHEN THE GEARS WOULD POSSIBLY GRIND DOWN TO NOTHING. CAN ONLY MANUALLY OPEN AND CLOSE THE DOOR AND MANUALLY LOCK AND UNLOCK IT ALSO. ALL OTHER ELECTRICAL FUNCTIONS LIKE POWER WINDOWS, POWER OPEN/CLOSE FUNCTION, AND LATCH ASSIST NO LONGER WORK DUE TO DISCONNECTING THE POWER SUPPLY AT THE BOTTOM OF THE DOOR. THE VEHICLE WAS STATIONARY IN THE GARAGE WHEN THE PROBLEM WAS DISCOVERED. IT WAS TWO MONTHS BEFORE I GOT THE DOOR UNLOCKED AND ABLE TO OPEN FROM INFO ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377301December 1, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIBRATED AND STALLED WITH THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED HOWEVER, THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE SOLENOID AND PISTONS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377049November 30, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND FAILED TO ACCELERATE PROPERLY WHILE PRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED AND DETERMINED THAT THE TRANSMISSION PUMP FAILED AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER COOKEVILLE CHRYSLER LOCATED AT 1550 INTERSTATE DR, COOKEVILLE, TN 38501 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377198November 30, 2020
ENGINE
ENGINE TICKING/KNOCKING STARTED AT ABOUT 70,000 MILES, AUGUST 2020. IT APPEARS TO BE THE ROCKER ARMS. WE HAVE BEEN EXPERIENCING LOSS OF POWER PERIODICALLY. IT TICKS WHEN IDLING AND SPEEDS UP AS ENGINE IS REVVED OR ACCELERATING. BECOMES LOUDER AFTER BEING DRIVEN AT HIGHWAY SPEEDS AND FOR LONGER DRIVES OVER 20 MINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377237November 30, 2020
VEHICLE SPEED CONTROL
THE VEHICLE IS ONLY 5 YEARS OLD, WE CAME FROM A SHORT 4 DAYS VACATION IN ELKO NEVADA, WE ARE HEADING HOME BUT AFTER PASSING DONNER PASS APPROACHING COLFAX THE ENGINE STARTED MAKING A CONSTANT CLICKING NOISE WHEN STARTING THE ENGINE, RPM SHOOTS UP BUT THE VEHICLE STRUGGLES TO SPEED UP AND COME TO THE POINT THAT THE VEHICLE IS NOT MOVING ANYMORE EVEN IT WAS IN THE DRIVE MODE UNLESS YOU TRY TO RESTART THE ENGINE, THEN IT WILL MOVE JUST A FEW METERS AWAY AND THE SAME STORY. THAT'S WHY I DECIDED TO CALL ON AAA TOWING SERVICE EVEN BECAUSE IT DIDN'T WORK OUT. NEED YOUR HELP AND ASSISTANCE REGARDING THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377015November 29, 2020
UNKNOWN OR OTHER
CHRYSLER TOWN AND COUNTRY AND DODGE MINIVAN HAVE AN ACTUATOR THAT LOCKS AND UNLOCKS THE REAR SLIDING DOORS. THE SAME PART IS USED FOR BOTH SIDES, IT JUST NEEDS AN ARM ON IT DEPENDING ON THE SIDE. THE DEFECT IS THAT WHEN THESE ACTUATORS GO OUT, IT WILL EITHER NOT ALLOW THE DOOR TO LOCK, OR PERMANENTLY LOCKE THE DOOR AT ANY TIME AND REMAIN LOCKED UNTIL IT IS FIXED. **IF THERE IS AN EMERGENCY AND THE ACTUATOR BROKEN IN THE LOCKED POSITION THE DOOR WILL NOT OPEN OR OPERATE (INSIDE OR OUTSIDE). IT IS IMPOSSIBLE POSSIBLE TO OPEN THE DOOR IN ANYWAY UNLESS TAKING OFF THE INSIDE PANEL AND GETTING INSIDE TO THE LOCK MECHANISM. IF THE DOOR IS IN THE UNLOCKED POSITION AND YOU WERE UNAWARE THAT THE ACTUATOR IS BROKEN IN THE UNLOCKED POSITION AND YOU THINK IT'S LOCKED AND YOU LEAVE YOUR CHILD IN THERE TO RUN INTO THE HOUSE SOMEBODY COULD OPEN THE DOOR AND STEAL ANYTHING OUT OF YOUR CAR INCLUEDING A CHILD. WHEN THE ACTUATOR BRAKES IN THE UNLOCK POSITION YOU HAVE NO IDEA WHAT IT IS BROKEN. HOWEVER WHEN IT BREAKS IN THE LOCK POSITION IT IS IMMEDIATE AND WITHOUT WARNING AS WELL. WHEN I FOUND OUT THAT MY DOOR WAS LOCKED ON THE DRIVERS SIDE WAS WHEN I WENT TO GET MY DOG OUT OF MY BACK SEAT AND IT WAS BROKEN.I LOOKED THIS ISSUE UP ON THE INTERNET AND THAT'S WHAT I WAS TOLD TO CHECK BOTH DOORS AND FOUND MY MY PASSENGER SIDE WAS PERMANENTLY UNLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376953November 29, 2020
SEATS
WHILE PARKING MY VEHICLE IN MY DRIVEWAY AND AFTER COMING TO A STOP, MY DRIVER SIDE HEADREST (ACTIVE HEAD RESTRAINT) DEPLOYED, STRIKING ME IN THE BACK OF MY HEAD. I WAS NOT INJURED. THERE WAS NO ASSOCIATED VEHICLE NOR DID THE VEHICLE STRIKE AN OBJECT. UPON FURTHER EXAMINATION, A PLASTIC SEATING THAT HOLDS THE METAL PIN HAD BROKEN. ATTEMPTS TO RESET WAS UNSUCCESSFUL BECAUSE OF THE BROKEN PLASTIC PIN SEATING. THE ATTACHED PHOTO SHOWS A STRAP AROUND THE HEADREST SO THAT THE VEHICLE CAN BE DRIVEN SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376829November 28, 2020
UNKNOWN OR OTHER
WHILE DRIVING MY CAR IT WOULD JUST STALL AT 40+ MPH AND I WOULD JUST ROLL TO THE SIDE OF THE ROAD. THIS HAS HAPPENED SEVERAL TIMES LEAVING ME STRANDED UNTIL THE ENGINE COULD BE RESTARTED 30 T0 40 MINUTES LATER. I'M WORRIED THIS COULD HAPPEN AT ANYTIME ANYWHERE EVENTUALLY LEADING TO AN ACCIDENT. I AM VERY CONCERNED. I'VE BEEN TO CHRYSLER SEVERAL TIMES FOR FIXES WHICH DID NOT CORRECT THIS PROBLEM. THEY HAVE NO REMEDY AT THIS POINT. I AM VERY CONCERNED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376887November 28, 2020
ELECTRICAL SYSTEM
PROBLEMS W AUTOMATIC DOORS. ELECTRICAL MECHANICS CANNOT FIND REASON WHY REPEATED PROBLEMS W CLOSING BACK AUTOMATIC SLIDING DOORS. SOMETIMES THEY GET ALMOST CLOSED AND GO BACK. OTHER TIMES THEY DONT OPEN WITH FOB OR BUTTON INSIDE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376520November 27, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
FOR THE LAST 2-1-2 TO 3 YEARS I HAVE BEEN HAVING PROBLEMS WHERE ALL OF MY INDICATOR LIGHTS ON THE DASH - THEY WILL START FLASHING ON AND OFF, AUDIO ALARM (DINGING) GOES OFF, SPEEDOMETER, RPM/TEMP GAGES REPEATEDLY GOES BACK AND FORTH FROM MAX TO MIN AND WINDSHIELD WIPERS WILL COME ON. AT TIMES TURING OFF THE IGNITION WILL RESOLVE THE PROBLEM AND AT OTHERS THEY JUST STOP BY THEMSELVES. I HAVE ALSO FOUND THAT I CAN TEMPORARY ALLEVIATE THESE PROBLEMS FOR A FEW WEEKS TO A COUPLE OF MONTHS BY REMOVING THE NEGATIVE TERMINAL OFF OF THE BATTERY AND PULLING THE 60 AMP MAIN FUSE FOR 30 - 60MINUTES. GOOGLE SITES STATES THIS PROBLEM IS DUE TO A BUS/GROUNDING PROBLEM. I FINALLY TOOK THE VEHICLE INTO A CHRYSLER SHOP AND WAS ADVISED THAT THE PROBLEM WAS DUE TO A SHORTED CABLE THAT CONNECTED TO CENTER MONITOR OF MY VES SYSTEM, WHICH WAS ALSO BAD. THE LAST TIME I USED THE VES SYSTEM WAS TWO MONTHS AGO SO THIS DOES NOT LOGICALLY EXPLAIN WHY I HAVE BEEN EXPERIENCING THE PROBLEM FOR ALMOST 3 YEARS. ALSO THIS SAME CABLE SHORTED OUT CAUSING THE MONITOR TO GO BAD AND WAS REPLACED APPROXIMATELY 7 YEARS AGO BY THE SAME DEALER WHO NOW HAS THE VEHICLE AND THE INDICATION AT THAT TIME WAS THAT MY VES SYSTEM WAS INOPERABLE. AS THIS PROBLEM HAS OCCURRED INTERMITTENTLY WHILE DRIVING IT PRESENTS A SAFETY PROBLEM. I CALLED CHRYSLER'S CUSTOMER COMPLAINT DEPARTMENT AND WAS ADVISED THAT THE ONLY ACTION THAT THEY COULD TAKE WAS TO CALL THE DEALER, ADVISE THEM THAT A COMPLAINT HAD BEEN LODGED AND WRITE UP THE COMPLAINT. THEIR SUGGESTION WAS THAT DUE TO PAST NEGATIVE EXPERIENCES THAT I HAVE HAD WITH THIS DEALERSHIP WAS TO TAKE THE VEHICLE TO ANOTHER DEALER - NO HELP AT ALL AND DUE TO THEIR LACK OF ACTION AN INSULT TO THE BEING CALLED A CUSTOMER COMPLAINT DEPARTMENT, BOTTOM LINE I HAVE A VEHICLE WITH SERIOUS SAFETY ISSUES WHICH CHRYSLER WILL NOT ADDRESS. SEARCH GOOGLE FOR ONLINE EXAMPLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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