Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11405212March 28, 2021
ENGINE
OIL FILTER HOUSING LEAKING. PART ON BACK ORDER BECAUSE THIS IS SO COMMON. COULD LEAD TO POTENTIAL FIRE AS TO WHY THIS IS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405235March 28, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ON THE INTERSTATE WHEN I LIFTED MY FOOT OFF OF THE GAS PEDAL IT STARTED TO JERK ON ME, THE CHECK ENGINE LIGHT STAYS ON AND THE ABS LIGHT WILL STAY ON, IT ALSO STALLS AT RANDUM ANYTIME WHILE DRIVING, EVERY 2 TO 3 YEARS I HAVE TO HAVE THE BRAKES AND THE ROTORS REDONE, I HAD THE CAMSHAFT SENSOR REPLACED AND WAS TOLD THAT THEY FOUND METAL FRAGMENTS ON THE SENSOR I EVEN SAW IT AND WAS TOLD THAT THAT USUALLY TELLS THEM THAT THIS IS A TIMING PROBLEM AND COULD BE THE PROBLEM FOR STALLING AND IF THAT DOESN'T WORK THEN IT WILL BE THE ENGINE, THE TIMING PROBLEM WILL COST AROUND $2000 ALONG WITH THE COST OF THE ENGINE IF ITS NOT THE TIMING,THEN THERE IS A EVAPORATOR CORE PROBLEM THAT IS COSTLY, THERE IS A MANIFOLD GASKET LEAK ALSO ANOTHER $1000,I'VE ALWAYS DONE THE SERVICE REPAIRS BUT THIS IS ALL TO COSTLY HATE TO DUMP IT BUT NOW I'M THINKING OF A DIFFERENT VEHICLE AND NOT ANOTHER TOWN N COUNTRY, WILL NEVER BUY AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405064March 26, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL WHINING SOUND WHILE DRIVING AT VARIOUS SPEEDS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACED THE DRIVE BELTS HOWEVER, THE NOISE PERSISTED. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 35 MPH, THE VEHICLE BEGAN SHAKING AND STALLED WHILE APPROACHING A TRAFFIC LIGHT. THE VEHICLE SHUT OFF AS THE VEHICLE CAME TO A STOP. AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED. ONCE THE CONTACT'S HUSBAND MADE IT TO HIS PLACE OF EMPLOYMENT, HE HAD THE VEHICLE TOWED TO THE RESIDENCE AND THEN BACK TO THE SAME INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A DEFECTIVE TRANS-AXLE OIL PUMP. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) WHICH SHE LINKED TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECAL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404634March 24, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWN MOTORS CHRYSLER DODGE JEEP RAM (1127 CENTRAL AVE, HOLLAND, MI 49423, (616) 795-4840) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OIL FILTER ADAPTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404639March 24, 2021
AIR BAGS
THE DRIVER SIDE HEADREST DEPLOYED WITHOUT COLLISION OR BEING INVOLVED IN AN ACCIDENT. IT WAS DEPLOYED ONE DAY WHEN I GOT IN THE CAR. IT IS NOW DETACHED AND CANNOT BE PUT BACK ON. PLASTIC PARTS INSIDE THE HEADREST SEEM TO HAVE BROKEN. IT FEELS UNSAFE TO DRIVE WITH EXPOSED METAL PARTS BEHIND MY HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404442March 23, 2021
ELECTRICAL SYSTEM
VAN PERIODICALLY STALLS WHEN DRIVING (NO WARNING LIGHTS COME ON), LUCKILY IT HAS BEEN ON LOCAL ROADS AND NOT AN INTERSTATE. IT HAS HAPPENED AT LEAST 6-7 TIMES IN THE LAST SIX MONTHS. I'VE HAD IT IN TWICE TO OUR REGULAR SHOP. THEY REPLACED THE BATTERY FIRST, AND THEN SUGGESTED WE TAKE TO THE DEALER (AS THEY HAD RECENTLY SENT A DURAGO TO DEALER FOR SAME PROBLEM). DEALER REPLACED THER,OSTAT AND PROMISED THAT WAS THE PROBLEM. STILL DOING IT. I'M AFRAID TO DRIVE THIS VEHICLE, IT'S NOT SAFE! SEARCHES HAVE REVEALED MANY CONSUMERS WITH THE SAME PROBLEM. IT LAST HAPPENED 3/22/21.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404572March 23, 2021
ENGINE
I HAD THE FOLLOWING REPLACED IN JUNE 2020: 6 SPARK PLUGS, 6 BOOTS, AND AN INTAKE GASKET SET. THE CHECK ENGINE LIGHT IS STILL ON AND IT IS STILL READING #2 MISFIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404575March 23, 2021
SUSPENSION
A 2015 CHRYSLER TOWN AND COUNTRY VAN FROM MIAMI, FLORIDA DRIVEN ONLY IN NON-SALT, SNOW CONDITIONS OF FLORIDA HAS TOTAL CORROSION OF STRUT TOWER AND STRUT ACCESSORIES TO THE POINT THAT STRUT IS NOT CONNECTED DUE TO THE CORROSION AND PERFORATION OF STRUT TOWER CONNECTION POINTS. CONTACT CHRYSLER HAVING PRE-PURCHASED A LIFETIME MAXIMUM CARE GUARANTEE FOR REPLACEMENT AND CORRECTION. CHRYSLER WILL NOT HONOR GUARANTEE REPLACEMENT CLAIMING THAT GUARANTEE IS NOT EXTENDED TO RUST. CLAIMANT CLAIMS THAT THE EXTENSIVE LEVEL OF CORROSION FOR A CARE FROM THE STATE OF FLORIDA WITH THAT LEVEL OF CORROSION IS A MANUFACTURER DEFECT DIRECTLY RELATED TO THE DESIGN OR MANUFACTURER DEFECT FOR THE CORROSION RESISTANT FINISH APPLIED TO THE STRUT TOWER OR DESIGN OF THE STRUT TOWER THAT PONDS OR CAPTURES WATER WITH WAY TO EFFECTIVELY DRAIN THE TOWER LEADING TO CORROSION ON A COMPROMISED SURFACE TREATMENT THAT CREATES A LIFE SAFETY HAZARD FROM THE CORROSION OF PREFORMATION OF STRUT TOWER CONNECTION POINTS ON A VEHICLE THAT IS LESS THAN FIVE YEARS OLD. WITH CHRYSLER NOT TAKING RESPONSIBILITY FOR THE CORRECTION OR REPLACEMENT OF THE DEFECTIVE COMPONENTS. COST OF REPAIR AT CHRYSLER DEALERSHIP IS $1,800.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404363March 22, 2021
UNKNOWN OR OTHER
VEHICLE IS CUTTING OFF WHILE DRIVING. THIS HAS BEEN HAPPENING OVER THE PAST FEW MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404172March 22, 2021
ENGINE
VEHICLE STARTED LEAKING OIL LOSS OIL PRESSURE AND WAS INFORMED THAT I NEEDED AN OIL FILTER HOUSING REPLACEMENT THAT'S ON BACK ORDER 56,000 OR MORE! I HAVE TO PAY A CAR NOTE ON A VEHICLE THAT I CAN'T DRIVE BECAUSE OF A ISSUE WITH DEALERS NOT HAVING THE PARTS TO REPAIR IT! THIS IS NOT RIGHT AND MY VEHICLE AND ALL VEHICLE LIKE MINE SHOULD BE RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404039March 20, 2021
UNKNOWN OR OTHER
THE SLIDING DOOR ON THE DRIVER'S SLIDE DOES NOT FULLY CLOSE. IT LEAVES A GAP AT THE REAR OF THE DOOR. I HAVE TO MANUALLY PUSH THE DOOR TO GET IT TO LATCH. I HAVE STARTED DRIVING NOT REALIZING THE DOOR IS NOT FULLY CLOSED. IN ONLINE FORUMS I HEAR THAT MANY OTHERS ARE EXPERIENCING A SIMILAR ISSUE WITH THIS MAKE/MODEL CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403836March 19, 2021
ENGINE
LEAKING OIL SO I TOOK IT IN AND MECHANIC SAYS THE OIL FILTER HOUSING IS CRACKED AND NEEDS TO BE REPLACED. APPARENTLY IT'S PRETTY COMMON AMONG THESE VEHICLES AND HE'S HAVING A HARD TIME GETTING THE PART TO FIX IT. IT'S ON BACK ORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403901March 19, 2021
ENGINE
CAR ENGINE SHUTS DOWN WHEN IN DRIVE. DRIVES FINE, WHEN I STOP AT LIGHT OR GO VERY SLOW IT JUST SHUTS DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403622March 18, 2021
AIR BAGS, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
GOING 65MPH ON MAJOR HIGHWAY WENT OFF ROAD TAKING OUT MULTIPLE BIG CONCRETE IN GROUND SIGNS. THEN WENT ON 2WHEELS SLAMMED BACK DOWN IN A DOWN HILL MEDIAN. NO AIRBAGS WAS DEPLOYED. TOWN & COUNTRY TOTAL LOSS. ENTIRE FRONT END DAMAGED AND BACK PASSENGER AXEL & WINDSHIELD HUGE CINDER BLOCK TYPE HOLES WITH SHARDS OF GLASS EVERYWHERE EVEN IN OUR EARS! NO AIR BAG DEPLOYED OR ATTEMPTED. I HAD ALMOST HALF TANK GAS NOW EMPTY LIGHT IS ON.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11403720March 18, 2021
ENGINE
I NOTICED SOME TYPE OF OIL LEAKING UNDER MY VEHICLE. I TOOK IT TO THE LOCAL CHRYSLER DEALERSHIP AND WAS TOLD THAT THE OIL FILTER HOUSING NEEDED REPLACED. THEY SAID IT WOULD COST AROUND $1,000, BUT THAT THERE WAS NO ETA ON WHEN THEY WOULD HAVE THAT PART IN STOCK. I CALLED A SMALL AUTO MECHANIC SHOP TO SEE IF THEY COULD GIVE ME A COMPETITIVE PRICE, BUT THEY AREN'T ABLE TO FIND THE PART AVAILABLE THROUGH ANY THIRD PARTY VENDORS. MY VEHICLE HAS BEEN SITTING AT THE CHRYSLER DEALERSHIP FOR OVER 2 WEEKS WAITING FOR THEM TO LET ME KNOW WHEN THE PART WILL BE AVAILABLE. THE DIAGNOSTIC FEE IS $135 AND WILL ONLY GO TOWARDS THE PRICE OF THE REPAIRS IF THOSE HAPPEN WITHIN 30 DAYS, SO TO KEEP FROM WASTING MONEY AND HAVING MAJOR ISSUES ARISE FROM THIS LEAK I HAVEN'T PICKED UP MY VEHICLE AND WE ARE PLAYING LEAP FROG WITH MY HUSBAND'S SMALL CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403788March 18, 2021
ELECTRICAL SYSTEM
I HAD A RECALL FOR THE IGNITION KEY FIXED BY CHRYSLER/ DODGE AND WHEN I GOT IT BACK I HAD FUZES POPPING AND THE SLIDING DOORS QUIT WORKING, CHECK ENGINE LIGHT WAS ON FOR 15 DIFFERENT ELECTRICAL CODES INCLUDING ONES FOR THE DVD PLAYER. THEY CHECKED TO MAKE SURE THERE WAS NO SHORT OR ANYTHING IN THE WHOLE VEHICLE AND THERE ISNT. THEY COULD NOT FIND THE ISSUE. NOW THE WHOLE VEHICLE HAS AN ELECTRICAL ISSUE AND FUZES KEEP POPPING FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403611March 17, 2021
POWER TRAIN
AS I WAS DRIVING DOWN THE FOUR LANE MY VAN STARTED SHAKING AT FIRST IT WAS FOR 1/2 SECOND THEN GOT MORE FREQUENT. AT FIRST IT WAS AT 50-60MPH BUT NOW AT ALL SPEEDS. THE CHECK ENGINE LIGHT CAME ON AND GAVE THE CODE FOR A LEAK THAT I WAS TOLD THAT IT WAS SO SMALL IT DIDN'T MATTER. THEN IT GAVE A CODE OF 0740 SOLENOID TORQUE SO I REPLACED AND WITHIN 24 HOURS THE ENGINE LIGHT CAME BACK ON AND GAVE THE SAME CODE. IT IS EXTREMELY SCARY WHEN THE VAN IS SHAKING SO BAD AS YOU ARE DRIVING IN BUSY TRAFFIC. NOT SURE WHAT NEEDS TO BE DONE. I'VE HAD THIS VAN LESS THAN 2 1/2 YEARS. VERY FRUSTRATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403617March 17, 2021
STRUCTURE:BODY, ENGINE
I BOUGHT A 2014 TOWN AND COUNTRY FROM MORAN BUICK DEALERSHIP IN SEPTEMBER 2020 BY FEBRUARY 2021 I HAD TO REPLACE COMPONENTS IN MY DRIVERS SIDE WINDOW TWICE DUE TO FAILURE AND THE WINDOW FALLING IN MY DOOR. ALSO NOTICED A HUGE OIL SPOT ON DRIVEWAY WENT TO HAVE IT CHECKED OUT AND WAS TOILD MY OIL FILTER HOUSING CRACKED AND IT ON BACK ORDER OVER 4 MONTH. LOOKING ONLINE THIS IS A HUGE ISSUE. HOW CAN I FEEL SAFE DRIVING MY FAMILY IN THIS VEHICLE WITH OIL LEAKING OUT CONSTANTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403392March 16, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
AS I DRIVE DOWN THE STREET AND HIT A BUMP OR UNEVEN SURFACE THE VAN SHUTS OFF AND I LOSE ALL STEERING POWER AND ELECTRICAL POWER. THIS IS VERY FRIGHTENING BECAUSE IT COULD HAPPEN IN THE MIDDLE OF A STREET OR FREEWAY GOING 60+ MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402798March 13, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
VEHICLE SHUTS OFF WHILE DRIVING SHUTTING DOWN ALL POWER CONTROLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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