Chevrolet Traverse Complaints (2024)

144 consumer complaints on file.

#11663056May 27, 2025
SERVICE BRAKES
Brake on driver side front became super hot and started dragging causing the steering wheel to shake. Dealership stated calipers are fine need pins replaced. Pins on back order. In the meantime they cleaned the pins and re-lubed them and said I was good to go until the parts come in. 5 days later same exact thing. Now my tire is discolored (brownish)and my rotor is also discolored and rusted and brake dust all over rim. I seriously concerned with the integrity of the tire, wheel and whole braking system on that side. My computer show 36% front brake pad life on both sides. I have never had a vehicle wear that much in less than 1 year. Now my car sits because it is not safe to drive. DO BETTER GM!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662763May 23, 2025
SERVICE BRAKES
I purchased the vehicle September 2024. The brakes have been squealing every time I drive the vehicle since 2 days after purchasing. I have made several complaints to multiple dealerships who keep saying squeaking is normal on brakes. Brakes squeaking continually is not normal and should not be on any vehicle. GM and Chevy is refusing to fix or replace the brakes or see the issue. This same issue is happening to several vehicles and needs a recall. The brake system can just fail at any given moment since no one knows the issues. Brakes have squeak anytime the car is driven on a brand new vehicle is not normal and they need to be held accountable for correcting the issue. They keep saying nothing is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662738May 23, 2025
SERVICE BRAKES
Brakes emitting squeaking and scratching noises. Brakes are spongy. Dealerships are refusing to change the brakes or apply brake grease.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661952May 19, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While backing out of a driveway into an unobstructed road with no oncoming traffic from either side nor any pedestrians or cyclists approaching, the automatic emergency braking system applied the brakes and then locked up leaving the vehicle as an obstruction in the road. To disengage the locked brakes required a large amount of pressure on the accelerator pedal bringing the engine RPMs up to a sufficient speed to disengage the automatic emergency braking system. Had there been traffic approaching what would have been an otherwise safe amount of time to bring the vehicle into the flow of traffic would have been insufficient and may have caused an accident. There was no warning indicating any of the vehicle sensors detected an approaching object or obstruction. This is the second incidence of the occurring in the last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660292May 11, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Cameras stop working suddenly after a start where it feels a connection is going off. Then everything that depends on camera system also goes off. Two visits to the dealership couldn't fix the problem yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658225May 1, 2025
ELECTRICAL SYSTEM
Purchased vehicle brand new. Six months and 10,000 miles later vehicle giving codes that say key missing / check for key. Then another that says key not found put key in center console left cupholder. When the key not found error or key missing error comes on the vehicle will not start. Thankfully this issue happened when I was local as this could strand the occupants in potentially dangerous situations (heat/cold weather, remote locations, ect.). This also prevents the vehicle from shifting into neutral for towing purposes, therefore forces the tow company to "drag" the vehicle onto the flatbed and "shake" the vehicle off the flatbed as the wheels are locked. This happened on and off, sometimes once a day and sometimes can not start car at all that day. The vehicle has been at the dealership for TWO MONTHS now as they have not be able to fix the issue. The dealership has been able to reproduce the problem and has confirmed it is a problem. GM has been contacted about the issue as well. This is the exact same issue as NHTSA ID Number: 11645578
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658077May 1, 2025
ENGINE
While driving i was stranded due to the oil pump failing and locking up the engine. Vehicle was towed with 3,333 miles on it. Engine, oil pump and turbo were all replaced after 4 months waiting. 2 weeks after car is fixed the engine is making shuttering noises and is in for a 2nd replacement with only 3,450 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654623April 14, 2025
POWER TRAIN
We were driving on a street and the vehicle suddenly just stopped. We could not get it out of park. We could not get into neutral it would not shift into any gear and it said transmission needs service. That is such a dangerous thing because luckily it wasn’t a busy street because it just stopped in the middle of the street and we waited there for an hour and a half to get a truck to tow it off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653106April 7, 2025
POWER TRAIN
FLUID LEAKING FROM BOLTS ON TRANSMISSION REQUIRING FULL REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647934March 12, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
Bought it back in July. Had it taken back that first month for the 3rd row headrest issue. Then the check engine light kept coming on, 1st time they said it was a cylinder misfire code, they rest it and said try getting gas from a different station.. light came on 3 more times, but by the time we took it in, they “can’t replicate the issues”. Then the tire sensors went out, took it in and they had to order a new sensor. Then this past weekend we lost total power steering while driving 40+mph. Then it happened again the next day, but this time we lost complete control, entire car shut down, screens off, no breaks, no power steering, no nothing. We let it coast to a stop then put it in park. Took it to the dealership the following morning. They read a bunch of codes. Said they’d call with an update later that day. Now it’s been 3 days, and they can’t replicate the issues and are at a loss as to why it happened or how to fix it to prevent it from happening again. Said it might be something to do with central computer system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647270March 9, 2025
SERVICE BRAKES, WHEELS
* What component or system failed or malfunctioned, and is it available for inspection upon request? The breaks continually squeak so loud. They have done this since the first month I had car. The dealership said that they compared it, and it is normal for the car. On paper, they wrote could not replicate, even though they could. It’s so loud and annoying. New car should not sound like this. Tires slide on snow and ice. * How was your safety or the safety of others put at risk? In any weather conditions, yes. I have slid on ice many times. I had a near death experience on a snowy morning hiting a slick spot and fish tailing. The tires provided should be better than what they are. Another time last week I drove over melted snow (40 degrees out) must have been ice under, car would not break and I was unable to stop at the stop sign! It skidded through. * Has the problem been reproduced or confirmed by a dealer or independent service center? Break sound has been reproduced and they said they can’t do anything. They documented that they couldn’t reproduce it. That was frustrating. Tires I will share concerns when I return. * Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? * No * Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? * My check engine light has come on at least 3 times. That’s a separate issue with this car. Multiple check engine lights with no known issue to solve at dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645578February 28, 2025
ELECTRICAL SYSTEM
Vehicle keeps giving codes not even a month after purchased that say key missing check for key. Then another that says key not found put key in center console left cupholder. This has happened multiple times already and the dealership supposedly said the first time it was a programming issue and needed to be reprogramed. They did that and the vehicle did the same thing. Errors for low battery service battery pop up. Along with service keyless start system. When the key not found error or key missing error comes on the vehicle does not start. I have been stranded when this happens because it does not recognize the key therefore the truck wont start at all and has to be towed. The codes usually pop up first then the vehicle does not start. I took it in because I started getting the codes again and again after the vehicle was releasd to me it again did the same. Happened a 3rd time and after several attempts of starting the truck after getting stranded again the 4th time it happened was at the actual dealership when i prayed it would start to get me there. The service write disconnected the batter to clear the codes so he can start it to move the vehicle because it was in his way. Now im being asked by the dealership that the engineers want to know what I am plugging into the vehicle to make it interfere w the vehicle not starting. I filed a claim w gm to have the vehicle swapped out but the dealership has not returned their emails. There was damage like if someone backed into me that thr dealership said knocked off sensors and was causing it to go out of whack. I paid to have everythjng repaired which was told would resolve the issue and a few days after repaired happened again. I was told it was failing all tests. But because the bay the vehicle was on was needed they reset the codes again and now the engineer cannot get the truck to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644753February 25, 2025
SEATS
Since June of 2024 my 3rd row seats will not let down. Problem when you pull tether strap it will not release the seat to allow it to fold down. I am not able to use my third row at all. I informed Maxie Price Chevorlet about the issue. I called GM and they have no clue about a recall. I bought a brand new vehicle and can not use it for the reason I bought it for!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644550February 24, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When turning using signal upon straightening back out the lane change signal activates for the opposite direction I actually turned. Seems to happen on sharper turns than wide turns. I believe this is a safety issue and it looks to others that I may be switching lanes or turning again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634908January 8, 2025
Other/I am not sure
The car seat is a spinning seat, the seat is no longer locking into forward position leaving the seat to free spin which could cause death if I were to get in an accident. Nuna states I need to buy a new frame
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632380December 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2024 Chevrolet Traverse. The contact noticed liquid underneath the vehicle where the radiator system was located. The vehicle was taken to the dealer who diagnosed that the radiator and coolant system had failed. The radiator and coolant were replaced. After having the repair completed, the contact had the vehicle inspected for the DMV admission test and the vehicle was reported as failed. The vehicle was returned to the dealer who could not find the cause of the failed test. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630274December 12, 2024
VISIBILITY/WIPER
Following an overnight snow storm, I completely cleared the vehicle of snow and ice including the windshield and hood while running the vehicle to get it to operating temperature. During my morning commute, snow, slush, and water began accumulating on the windshield and froze to the outer four to six inches on both sides. The wiper edges were clear from the night before, as I had raised them off the windshield. They were able to maintain a clear view in the middle of the windshield. I ran the defroster at full temperature, the "HI" setting, with the fan speed at 6 out of 8. The external temperature was 14 degrees Fahrenheit. Driving speeds varied from 30mph on county roads and 65mph on the interstate. The front defroster vent does not run the full width of the vehicle, so there is no way to apply warm/hot air to the outer edges to keep it from refreezing and maintain full visibility. This creates unsafe driving conditions by narrowing the forward view.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629845December 10, 2024
SERVICE BRAKES, HYDRAULIC, FORWARD COLLISION AVOIDANCE, ENGINE
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 45 MPH and depressing the brake pedal, the message "Brake Assist Failure" was displayed. The contact was able to pull over to the side of the road. The contact stated upon turning off and restarting the vehicle, the message was no longer displayed, and the vehicle operated as needed. The contact stated while driving 25-30 MPH at the airport, the failure recurred. The contact stated that upon turning off and restarting the vehicle several times, the failure persisted. The messages "Brake Assist Failure" and "Forward Collision Not Available" were displayed, and the check engine warning light was illuminated. The contact was able to drive 5 MPH and pulled over to a safe location. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the brake master cylinder had failed and needed to be replaced. The dealer was awaiting the parts to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 1,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629719December 9, 2024
SEATS
The left (driver) side third row seat in 2024 Chevy Traverse is unsafe for a passenger to use due to a defect in the head restraint. The vehicle’s third-row seatbacks can be folded down to increase the cargo area. The head restraints are supposed to automatically fold out of the way as each seat is folded down so as not to interfere with the second-row seats. Also, per the owner’s manual, “the head restraint can be folded down to allow for better visibility when the rear seat is unoccupied.” Upon returning the seatbacks to the upright position for passenger use, it is required to manually return the lowered head restraints to the upright position. Per the owner’s manual, “when an occupant is in the seat, always return the head restraint to the upright position. Pull the head restraint up and push it rearward until it locks into place. Push and pull in the head restraint to make sure that it is locked.” Upon lowering and raising the third-row seats of my All New 2024 Chevy Traverse, shortly after taking delivery on 15 August 2024, I discovered that upon raising the seatbacks to the upright position the head restraint of the left-hand seat will NOT reset and lock to the upright traveling position, thus making it unsafe for passenger use. Also, upon lowering the right-hand seat, the head restraint of the right-hand seat does not fold down, as required, to avoid interference with the right-hand second row seat or to allow for better visibility when the rear seat is unoccupied. Upon taking the vehicle to the selling dealer’s service department on 4 SEP 2024 to report the defect, they initially claimed surprise at the defects. Upon further online research, I learned that Chevy was aware of the head restraint issues with the “All New 2024 Traverse” as early as June 7, 2024, as evidenced by their Bulletin number PIT6184A, which the dealer acknowledged as having been received, even though they continue to sell the All New 2024 Traverse with these safety defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629710December 9, 2024
SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
The contact owns a 2024 Chevrolet Traverse. The contact stated that after lifting the third-row driver’s side seat from the down position, the head restraint remained in the folded position and could not be adjusted. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 240.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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