Chevrolet Traverse Complaints (2025)

185 consumer complaints on file.

#11702462December 2, 2025
SERVICE BRAKES
On July 16, 2025, with 4,514 miles on the odometer, the dashboard displayed warning messages for “Service ECS” and “Service Brake Assist,” along with illuminated indicators for BRAKE, ABS, and Traction Control. At 4,598 miles, the master cylinder was replaced. However, after installing a new brake master cylinder, power brake booster, and Electronic Brake Control Module, the brakes failed. As a result, an independent certified dealer had to reinstall all components to address the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700514November 20, 2025
ELECTRICAL SYSTEM
Telematic control module failed. vehicle has 7k miles on it and brand new. Still under bumper to bumper warranty. Dealership diagnosed the emergency services /navigation system failure and ordered the part which is on significant backorder to due to nationwide shortage. No eta for repair. Problem occurred oct 25, 2025. This needs to be a recall. dealership not providing suitable and comparable loaner due to not having 3 row available. stating enterprise does not have one. put me on waiting list for suitable loaner. escalated to gm customer care, gm customer care supervisor, gm executive resolution, dealership supervisor with no immediate solution. Will be filing lemon law case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700488November 20, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
Brake booster failure, master brake cylinder failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699759November 17, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
We drove the car to the store and everything was fine we went in to shop. We came back out and I turned the car on and my dash board had lights on. My brake light will not turn off . My ABS light is on. My forward collision light is on .. I am getting a notice to service ESC, and a separate one saying service brake assist . I ran a onstar diagnostic and it came back everything is good. I have not brought it into the dealership yet for them to look at it I will be calling . I have multiple children and I was so scared my brakes were fulling going to give out on my 20 min drive home. I couldn’t imagine what would have happened we could have hurt someone else on the road and ourselves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698736November 11, 2025
AIR BAGS, BACK OVER PREVENTION: WARNINGS
I was in t-boned on the passenger side of my vehicle. All side air bags went off but did not deflate. I had to crawl onto my floor to get out of the vehicle. Also when the emergency collision park kicked in it locked my doors so had I been unconscious I would have been locked in the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11698127November 7, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
super cruise not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697231November 3, 2025
SERVICE BRAKES
I was driving down the road with my 4 year old son in the back and I went to stop at a stop sign and my car immediately lost brakes, the brakes went down to the floorboard with almost little to no stopping of my car. Then I had 3 warnings on my dashboard I can send pictures of them, my check engine light came on, my abs light came on and my traction control light came on. Very scary and something needs to be done about this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696788October 31, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving our 2025 Chevrolet Traverse with 9450 miles at 45 MPH, it suddenly came to a complete stop and would not advance. Eventually after restarting the vehicle it would drive again, but the ABS, collision avoidance, traction control, and emergency braking was disabled. We learned that the "master brake cylinder" failed. This requires a repair and the parts are backordered. Furthermore we learned this is a known common issue and there is a service warning for the 2024 Traverse and there is now a class action lawsuit. It apparently is also common on the 2025 traverse. This is a potentially dangerous situation that apparently is common and should prompt an immediate recall and replacement with a new and redesigned part. There are numerous reports of similar incidents and per the dealer this is a common repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696764October 31, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
The 2025 Chevy Traverse was purchased on 10/27/25 - new. On the morning of 10/31/25, several lights came on for service such as the brake, ABS, traction control and forward Collison. Through a quick google search, saw there are many issues with the master cylinder leading to brake issues. At this time, the car only has 535 miles. Prior to this incident, the car had no evident issues. I contacted my local dealership to set up an appointment to have the issue assessed and fixed. The appointment is scheduled for 11/5/25. I will not be able to drive the car in the mean time, as it poses a safety concern (brake failure) to my family and myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696301October 29, 2025
SERVICE BRAKES
I started my car last Sunday afternoon (10/26/25) and it began to alert me with tones and flashed on my dashboard "Service Brake Assist" and "Service ESC". Prior to that I drove it earlier that morning and it was seemingly working fine. Took it to the dealership the next evening (Monday, 10/27/25)for them to look at the following day (Tuesday, 10/28/25) and was told they were still looking into it. They just contacted me today (Wednesday, 10/29/25) that it is the brake master cylinder that had failed and that I should not drive it and they offered me a rental car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695705October 26, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
front collision system failed. ABS and traction control are now failing. My breaks gave out Yes No The failure happened the day the warning lights came on - 10/26/2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695589October 25, 2025
SEAT BELTS
Name: [XXX] •Address: [XXX] •Phone: [XXX] •Email: [XXX] Date of Incident: October 7, 2025 Description of Problem: While driving our 2025 Chevrolet Traverse on October 7, 2025, our son was sitting in the third-row seat and somehow managed to buckle two seatbelts at once—one from the right side and one from the left—crossing them over his chest and neck. Once both belts were latched, they locked in place. When we tried to loosen one side, the opposite side only tightened further, causing him to be choked. We tried multiple ways to release the seatbelts, but the locking mechanism prevented any movement. Several adults tried to help, but no one could free him. We ultimately had to cut one of the seatbelts to safely release him. He was left with visible red marks on his neck, and the incident caused significant fear and distress. The seatbelts were crisscrossed, which explains why attempting to loosen one side made the other side tighten. This appears to be a dangerous design issue, as there was no safe or quick way to release the belts in this situation. We are deeply concerned that this design could pose a serious strangulation hazard to children or other passengers in the future. Attachments: •Photos showing the crisscrossed seatbelts •Photos showing the red marks on the neck after the incident We request that NHTSA review this complaint to determine if this is a vehicle safety defect and take any appropriate action to prevent similar incidents from occurring. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11694880October 21, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The master cylinder and ABS braking system failed, rendering the vehicle inoperable and leaving my family stranded approximately 285 miles from home. This represents a serious safety defect, as the braking system malfunctioned while the vehicle was in operation. The dealership has confirmed the issue, and the vehicle has remained in their possession for over two weeks awaiting parts and repair. During the failure, multiple warning indicators illuminated, including the ABS, Service ESC, and brake system lights. Once the brake system engaged, I was unable to release it or drive the vehicle any further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694360October 19, 2025
SERVICE BRAKES
My traverse breaks gave out while going to pick my kids from school. I cannot safely drive my vehicle. Master break cylinder needs replacement,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693295October 14, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
a week after purchase with less than 300 miles and 5 days the ABS, Trac Control, ESC, lights came on.. The same TSB known to the 2024 Chev Traverse are happening to my car, the same parts suggested in that TSB are what I am being told is being replaced in mine... The TSB I found includes 2025 Buick Enclave and 2024 Traverse. Seems the 2025 is probably having the same issue. The brakes did not fail but the lights remained on, the sealer advised the car was unsafe to operate until the parts were replaced. I am in a loaner car under factory warranty of course but I think the TSB should be expanded to include 2025 Traverse as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693051October 13, 2025
STRUCTURE:BODY
One day My husband went to work and the antenna fin was attached, he came back home and it was no longer there . We do not car wash my car since its brand new. We hand wash it our selves there should be zero reason for that to come off. Apparently is a very common problem in the 2025 traverse. I joined a Facebook group and over 40 people had the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692644October 11, 2025
STRUCTURE:BODY
The antenna fin became detached and flew off as I was driving posing a risk to other drivers on the road. I was on an open highway when this happened. There was no damage to the fin prior to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692598October 10, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Service ESC & Brake Assist lights came on after only 4 months with the vehicle. The vehicle also abruptly slammed on the automatic brakes when backing into a parking spot with no obstacle present prior to the service lights indicating any issues. The vehicle was diagnosed with a failed brake master cylinder nearly two weeks ago, but the part is still on national backorder and will be stuck at the dealership for an undetermined amount of time with no loaners available. There are plenty other accounts of this same issue happening to other newly-bought '25 Traverses, and the N242482170 bulletin related to the '24 model hints at this being a recurring issue. This safety issue on a brand new vehicle without recognition/resolve is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692014October 8, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
I star failed and I could not use any of my lane assist. All features quit working that were to help me with other cars approaching failed. Radio quit work it working. Battery in car needed to be replaced and car needed to be jumped started. Curse control did not work. Had less than 2000 miles on car. Safety features in car quit working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691899October 7, 2025
SERVICE BRAKES
On September 30 I was on my way to work as I was merging to join a busy highway my breaks failed to work. I had to press them really hard but it took for ever to yield. I made hand signals to the cars I was about to strike and they were able to break before I hit them as I was merging. When this happened 3 service lights appeared. Service ESC system, Break assist failure. Press hard to break.Speed limited. Key missing, check for key. i had an appointment for a cracked windshield on Friday the 3rd and Richland Chevrolet in Roswell. I took my traverse in on Wednesday afternoon and never heard back from them. on Monday October 6 I called and they advised me that my car needed a master cylinder and it was on back order. They said they could not give me an ETA because they have no idea when it will be available. They do not have a loaner because I did not purchase the vehicle their so I called the dealership where I bought it and they cant help me either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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