Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11241836August 5, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AT A LOW SPEED, THE CONTACT EXPERIENCED COMPLETE BRAKE FAILURE WITH HER VEHICLE WITHOUT WARNING. THE CONTACT WAS FORCED TO APPLY THE EMERGENCY BRAKE TO AVOID A CRASH. THE FAILURE ALSO OCCURRED WHEN THE CONTACT ATTEMPTED TO REVERSE THE VEHICLE. THE CONTACT DROVE TO SUTTON CHEVROLET (211 CHAPMAN RD, BYRON, GA 31008, (478) 956-5000) AND WAS INFORMED OF A SERVICE BULLETIN ON THE VEHICLE REGARDING A FAULTY BRAKE VACUUM PUMP. THE CONTACT WAS INFORMED THAT THE PUMP FAILED IN HER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD CALL HER BACK TO LET HER KNOW IF THEY WOULD COVER THE COST OF THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241583August 4, 2019
UNKNOWN OR OTHER
POWERED LIFT GATE OPENS ON ITS OWN WITH OUT PUSHING THE BUTTON ON REMOTE OR BUTTON ON DASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241410August 3, 2019
STRUCTURE:BODY
VEHICLE HAS 49,000 AND IS GARAGED AND I HAVE HAD TO HAVE THE HOOD, ROOF AND COMPLETE DRIVERS SIDE REPAINTED DUE TO CLEAR COAT/PAINT FAILURE. HAVE SPENT AT LEAST $2500 OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241317August 2, 2019
UNKNOWN OR OTHER
A/C REFRIGERANT LEAK IN THE COMPRESSOR ON A CAR JUST 3 YEARS OLD. COMPRESSOR REQUIRES REPLACEMENT AS SUBSTANTIAL COST. FROM WHAT I HAVE READ, THIS SEEMS TO BE EPIDEMIC FOR THIS AND SIMILAR MODELS. INSTEAD OF FIXING THE ISSUE, GM JUST DOUBLED THE SUPPLY OF REPLACEMENT PARTS AT A SUBSTANTIAL COST TO CUSTOMERS AND PROFIT FOR DEALERS AND SUPPLIERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241407August 2, 2019
WHEELS
PULLING A TRAILER WITH GOODYEAR MARATHON ST225/75R15 TRAILER TIRES WITH LESS THAN 1000 MILES ON THEM AND HAD A BLOWOUT WITH TREAD SEPARATION WHILE TRAVELING DOWN THE INTERSTATE. TIRE INFLATION PRESSURE WAS CHECKED PRIOR TO THE TRIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240988August 1, 2019
SERVICE BRAKES
AT IDLE RPMS, WHEN INCHING FORWARD LOSS OF POWER BREAKS. ALSO WHEN BACKING UP, LOSS OF BREAKS. HAVE TO PUSH ON BREAKS SUPER HARD TO STOP VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240884July 31, 2019
SERVICE BRAKES
I WAS DRIVING WITH MY SON AS A PASSENGER.I PULLED UP TO A RED LIGHT AT VERY LOW SPEED FROM A HIGH SCHOOL PARKING LOT. IT WAS A RED LIGHT. 1ST CAR MAKING A LEFT.I CAME TO A COMPLETE STOP BEFORE THE CROSSWALK.AFTER BEING STOPPEF FOR OVER A MINUTE,I BEGAN TO RELEASE THE BRAKE PEDAL. AS I RELEASED THE BRAKE SLIGHTLY THE BRAKE PEDAL GOT VERY STIFF AND THE CAR STARTED TO SHAKE. NO EMERGENCY STOP/LIGHTS/SEAT VIBRATE OR ABS SYSTEMS WERE ACTIVATED. AS THE CAR CREPT PAST THE CROSSWALK WITH THE BRAKE BEING DEPRESSED FULLY, SHAKING VIOLENTLY. THE VEHICLE ENDED UP 5-8 FEET FURTHER THAN WHEN I HAD STOPPED PRIOR. I NEVER RELEASED THE BRAKE ENOUGH TO EVEN MOVE. AFTER THE CAR STOPPED SHAKING MY SON HAD LOOKED AT ME AND VERY SCARED ASKED IF IT WAS AN EARTHQUAKE. I SAID NO THE CAR HAD NOT STOPPED. HE SAID TO ME WOW THAT WAS THE SAME FEELING FROM WHEN OUR VEHICLES BRAKES FAILED ONCE BEFORE AND PLOWED INTO THE VEHICLE IN FRONT OF US WHILE MY WIFE WAS DRIVING. MY SON WAS THERE FOR BOTH INCIDENTS BUT MY WIFE AND I WERE SEPARATE DRIVES FOR BOTH INSTANCES. I THEN TESTED THE BRAKES TO BE OPERATIONAL AND CONTINUED HOME. I BROUGHT THE VEHICLE TO PARADISE CHEVROLET AT THE FIRST APPOINTMENT THEY HAD AVAILABLE EVEN AFTER I STATED IT WAS A SAFETY EMERGENCY ON A VEHICLE THAT HAD HAD BRAKE FAILURES IN THE PAST. AFTER THE FIRST TIME THEY REPLACED THE VACUUM PUMP DUE TO FAILURE CAUSING A TRAFFIC COLLISION WITH INJURIES. CHEVROLET INSPECTED THE VEHICLE ONLY TO FIND THAT THIS TIME THE VACUUM PUMP WAS WITHIN PARAMETERS AND BRAKES WORK SUFFICIENTLY AFTER THE VACUUM UPDATE FROM A YEAR AGO.I AM NOW DRIVING THE SAME VEHICLE BASED ON THE INSPECTION FROM LOCAL CHEVROLET DEALER.I DO NOT FEEL SAFE IN THIS VEHICLE AFTER THE VACUUM PUMP BEING REPLACED 2 TIMES DUE TO FAILURE AND A THIRD TIME WITH A FAILURE AND NO PROPER REPLACEMENT.MY FAMILY IS IN DANGER AND SO ARE OTHER DRIVERS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240931July 31, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH FORCE TO STOP THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO LEE JOHNSON CHEVROLET (11845 NE 85TH ST, KIRKLAND, WA 98033, 425-827-0521) WHERE THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY A DIAGNOSTIC FEE BEFORE ANY REPAIRS WERE MADE TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235122July 26, 2019
STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING WITHIN 2-5 MPH AND ATTEMPTING TO PARK WITH THE STEERING WHEEL TURNED TO RIGHT, THE STEERING WHEEL SEIZED AND THE VEHICLE CRASHED INTO ANOTHER VEHICLE THAT WAS PARKED. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS STILL OPERATIONAL. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT CURRENTLY SUBJECTED TO NHTSA CAMPAIGN NUMBER: 12V112000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11234680July 25, 2019
ELECTRICAL SYSTEM
DRIVER WINDOW STOPPED WORKING, REPLACED THE SWITCH THAT DIDNT HELP, NOT HAVE NO POWER TO THE LEFT SIDE OF MY VEHICLE, MY DOORS DONT LOCK AND UNLOCK, WE BELIEVE IT HAS SOMETHING TO DO WITH THE COMPUTER CONTROL MODULE. TOOK IT TO THE LOCAL CHEVY DEALER AND THEY DIDNT FIX IT WITH THE WINDOW SWITCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234458July 24, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. AFTER THE CONTACT PURCHASED THE VEHICLE, SHE WAS INFORMED BY MIKE MAROONE CHEVROLET NORTH (1570 AUTO MALL LOOP, COLORADO SPRINGS, CO) THAT IT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234088July 23, 2019
STRUCTURE:BODY
DASH BOARD CRACKING NEXT TO AIRBAG AND ABOVE INSTRUMENT PANEL. CRACKING BEGIN END OF 2017 AND HAS GOTTEN PROGRESSIVELY WORSE. I UPLOADED 2 IMAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234095July 23, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
VEHICLE LOSES BRAKING CAPABILITY AT LOW SPEEDS, SOMETIMES VOLTAGE ISSUES CAUSE STABILITY CONTROL ERROR, AND EVEN COMPLETE LOSS OF ENGINE POWER AND VEHICLE CONTROL (ENGINE SHUTOFF). THIS HAS BEEN RECURRING APPROXIMATELY ONCE PER DAY FOR TWO WEEKS, GENERALLY AT VERY LOW SPEEDS AND TURNING INTO A PARKING SPOT. TYPICALLY, ABS ENGAGE AND POWER BRAKE ASSIST IS LOST, WHICH REQUIRES MORE MORE EFFORT TO STOP THE VEHICLE. CAN ALSO HAPPEN IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233811July 22, 2019
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
MY CONDENSER WENT OUT AT 96K. I CONTACTED GM AND THEY STATED THAT THEY HAD A RECALL ON THE CONDENSER. TOOK THE VEHICLE IN TO A GM/CHEVROLET DEALERSHIP AND THEY BEGAN TO INFORM ME THAT THE RECALL ONLY IS FOR VEHICLES LESS THAN 60K. THEY STATED THAT GM KNOWS THERE IS A PROBLEM BUT DUE TO MILEAGE MY VEHICLE IS NOT COVERED. DUE TO LIVING IN THE SOUTH I CAN NOT AFFORD TO HAVE A CAR AND NOT HAVE AIR. SO WE FIXED THE CONDENSER OUT OF POCKET. 1ST-THE CONDENSER PART WAS ON A NATIONAL BACK ORDER AND THEY STATED THAT IT COULD TAKE UP TO A MONTH TO RECEIVE THE PART. ALERT THAT THERE IS A PROBLEM WITH THE MANUFACTORY MAKING CONDENSERS FOR GM CARS. 2ND-THE PART WAS $200-300, ALTHOUGH THE SERVICE WAS $1100. 3RD-6 MONTHS AFTER THE REPLACEMENT OF THE CONDENSER AND ALL WORKING FINE, PAYING OUT OF POCKET. THE TRANSMISSION GOES OUT AND THE CONNECTION IS ASSOCIATED WITH THE REPLACEMENT OF THE CONDENSER. GM IS AWARE OF THIS ISSUE BUT ONLY WANTS TO ASSIST WITH PEOPLE WHO MILEAGE IS LESS THAN 60K. THERE IS OBVIOUSLY A SERIOUS PROBLEM AND GM HAS NOT TAKEN OWNERSHIP! TOTAL COST IN 2YRS FOR REPAIRING AND FIXING 1PART THAT LEAD TO 3PARTS $4.5K.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11233577July 20, 2019
UNKNOWN OR OTHER
ON MY VEHICLE BRAKE OIL WAS LEAKING MY MECHANIC FIND THAT MASTER CYLINDER LEAK. AFTER CHANGING THE MASTER CYLINDER WHEN I START DRIVING MY BRAKES GOT LOCKED. I PARK THE CAR WHEN IT'S COOL DOWN BRAKE RELEASED BUT SAME THING HAPPENED WHEN I START DRIVING . SO MY MECHANIC CHANGED THE BRAKE BOOSTER BUT NOW STRANGE THING HAPPENING THAT BRAKE PEDAL GOES ALL THE WAY DOWN TO FLOOR AND IT'S BARELY BRAKES. JUST LEFT THE SUV ON A CHEVORELLET DEALER SHIP SEE WHAT THEY WILL SAY. BUT THIS IS DEFINITELYA SAFETY ISSUE BECAUSE THERE IS NO WAY BRAKE SHOULD GO ALL THE WAY TO FLOOR AND BARELY BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233188July 18, 2019
UNKNOWN OR OTHER
SUV LOSES ALL POWER WHILE DRIVING, THE CAR HAS BEEN DIAGNOSED AND NO PROBLEMS HAVE BEEN FOUND. THIS HAPPENS QUITE FREQUENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232636July 17, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
DASH IS FALLING APART, FULL OF CRACKS; CHUNKS OF PLASTIC DASH HAVE BROKEN OFF. POTENTIAL SAFETY ISSUE IF INVOLVED IN AN ACCIDENT, ESPECIALLY IF DASH AIRBAG IS DEPLOYED. LARGE SHARP PIECES OF DASH WILL BREAK LOOSE AND BECOME PROJECTILES/ SHRAPNEL. I BELIEVE SUNLIGHT AND HIGH HEAT IN PARKED CAR HAS CAUSED THIS. NOT CAUSED BY AN ACCIDENT. DEFINITELY A DESIGN FLAW. SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232948July 17, 2019
AIR BAGS
MY AIRBAG INDICATOR LIGHT HAS COME ON IN MY DASH AND WHEN I PULLED THIS UP ON YOUR SITE I AM NEEDING TO NO IF I TAKE MY VEHICLE TO THE DEALERSHIP ARE THEY GOING TO FIX THE PROBLEM OR AM I GOING TO HAVE TO PAY FOR THE REPLACEMENT OF THE DEFECTIVE PART ORIGINALLY INSTALLED IN MY VEHICLE. THE LIGHT COME ON WHILE I WAS DRIVING ON A SMOOTH CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232434July 16, 2019
SERVICE BRAKES
CHEVY IS AWARE OF THIS ISSUE. THE BRAKE VACUUM PUMP NEEDS TO BE MOVED ONTO A BROADER RECALL AND NOT JUST UNDER A "SPECIAL COVERAGE" THIS PAST WEEKEND AT GAS PUMP OUR BREAK PEDAL AND THE ABILITY OF THE CAR TO STOP ALMOST CAUSED A MAJOR TRAGIC ACCIDENT. FORTUNATELY LAST MINUTE THE TRUCK STOPPED AFTER I PUT BOTH FEET ON THE PEDAL AND PUSHED AS HARD AS I COULD. THIS ISSUE LEFT UNRESOLVED WILL GET SOMEONE KILLED. THESE VACUUM PUMPS NEED TO REPLACED AND CHEVY NEEDS TO STAND BEHIND THE ISSUE.THE PEOPLE THAT DON'T HAVE 600 BUCKS TO REPLACE THESE PUMPS ARE DRIVING AROUND WITH A LOADED WEAPON ON THE STREETS IF THEY ARE OUTSIDE THE PARAMETERS OF THEIR BULLETIN. I KNOW CHEVY WILL DO THE RIGHT THING AND RECALL AND FIX THIS BRAKE PROBLEM. THIS WAS AT SLOW SPEEDS IN A GAS STATION BACKING TO GET CLOSER TO THE GAS PUMP. THERE WAS NO ACCIDENT, NO REPORT FILED, OR POLICE CALLED BUT THIS COULD HAVE ENDED POORLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232447July 16, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING AUTONATION CHEVROLET (60 E. PADONIA DR, LUTHERVILLE-TIMONIUM, MD), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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