Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11328136June 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, SMOKE WAS PRESENT COMING FROM UNDER THE HOOD. THE HOOD WAS OPENED AND FLAMES WERE PRESENT COMING FROM THE ENGINE MANIFOLD AND HEAD GASKET. WATER WAS USED TO EXTINGUISH THE FLAMES. THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 123,986. THE VIN WAS INVALID.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11328169June 10, 2020
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRUNK WAS CLOSED HOWEVER, FAILED TO LATCH SECURELY AND OPENED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CARL BLACK CHEVROLET BUICK GMC (1110 ROBERTS BLVD NW, KENNESAW, GA 30144, (770) 424-2200) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO THE DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF HE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327388June 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TOOK MY VEHICLE IN FOR ITS REGULAR OIL CHANGE. A FEW DAYS LATER, THE CAR STARTED DRIVING FUNNY. I NOTICE THAT WHEN I WENT TO ACCELERATE THAT THE VEHICLE STARTED SHAKING. AFTER IT HAPPENED A FEW MORE TIMES WITHIN THAT SAME WEEK, MY CHECK ENGINE LIGHT CAME ON. I DECIDED TO TAKE IT BACK TO THE CHEVY DEALERSHIP WHERE I HAD THE OIL CHANGE, NOT BEFORE CALLING THE SERVICE DEPT. SEVERAL TIME IN THE WEEK TO VOICE MY CONCERNS. I WAS TOLD TO BRING THE VEHICLE IN AND HAVE THEM CHECK MY OIL LEVEL TO MAKE SURE ALL WAS WELL. I TOLD THEM WHAT I WAS EXPERIENCING AND THAT THE CHECK ENGINE LIGHT WAS ON AND ASKED COULD THEY RE-CHECK MY OIL LEVEL. THE SERVICE ADVISOR CHECKED AND SAID THAT THE OIL WAS FINE. SHE THEN SUGGESTED THAT I PAY $112.48 DOLLARS FOR A DIAGNOSTIC TEST, BECAUSE THAT WOULD BE THE ONLY WAY TO DETERMINE WHY THE CHECK ENGINE LIGHT WAS ON. I DID! ONLY FOR THEM TO TELL ME THAT IT WAS P2645 INTAKE ROCKER ARM CONTROL CIRCUIT SOLENOID. THEN SHE GAME ME A QUOTE OF $407.35 TO FIX THE PROBLEM. I WAS THEN INFORMED THAT I HAD TO PAY FOR THE PART UPFRONT BEFORE ANYTHING COULD BE DONE AND ON TOP OF THAT, THIS PART WAS ON BACK-ORDER AND THAT IT WOULD TAKE WEEKS TO FILL THE ORDER. I NEED TO USE MY VEHICLE TO GET AROUND AND THIS WAS NOT SAFE TO DRIVE! THIS WAS OVER 2 MONTHS AGO. I THEN TURNED TO THE INTERNET TO DO MY RESEARCH ONLY TO FIND OUT THAT IS A FAULTY PART FROM THE GM MANUFACTURE. AND GM WAS NOT WILLING TO REPLACE THE PART EVEN AFTER THEY PLACE THIS PART IN MY VEHICLE KNOWINGLY THAT THIS WAS A DEFECTED PART AND THAT DOWN THE ROAD IT WOULD BE FAULTY, NOT ONLY IN MY 2014 BUT THE 2015 CHEVY IMPALA'S AND THE CHEVY MALIBU. THIS IS NOT RIGHT AND GM NEED TO CORRECT THE PROBLEM. I AM PAYING FOR A CAR FOR THE LAST 2 MONTHS THAT I CANT EVEN DRIVE! SHAMEFUL GM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325987May 26, 2020
STEERING
I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 60 MPH AND AN ALERT SOUNDED OFF AND ON MY INFOTAINMENT CENTER I HAD A VISUAL ALERT OF A PROBLEM WITH MY POWER STEERING. THE POWER STEERING WENT OUT COMPLETELY. IT IS EXTREMELY HARD TO TURN THE STEERING WHEEL WITHOUT POWER ASSIST AND I FIND IT INCREDIBLY DANGEROUS. WE HAD TO CANCEL OUR 3 DAY VACATION BECAUSE I COULDN'T TRUST MY STRENGTH TO TURN THE STEERING WHEEL WHILE DRIVING MOUNTAIN ROADS. I LIVE IN ALASKA. THIS, TO ME, IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325992May 26, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT TO DRIVE OR REVERSE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE TRANSMISSION WAS REPLACED HOWEVER, THE REPAIR FAILED TO FIX THE FAILURE. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326087May 26, 2020
ENGINE, UNKNOWN OR OTHER
MY CAR WAS TAKEN TO BE INSPECTED BY COURTESY CHEVROLET. THEY CLEARLY DOCUMENTED THAT I DID HAVE A PROBLEM WITH THE CATALYTIC CONVERTER. THERE HAS BEEN PAST SAFETY RECALLS ON THE CATALYTIC CONVERTER CRACKING. ACCORDING THE DOCUMENT THAT I WAS GIVEN IT CLEARLY STATES THAT IT WAS A WELDING FAILURE. THE PART THAT IS CURRENTLY ON THE CAR IS THE ORIGINAL PART THAT WAS PUT ON THE PART WHEN IT WAS BEING MADE. I HAVE BEEN TRYING TO GET THE ISSUE FIXED HOWEVER EVERYONE SAYS THAT ITS A FACTORY PROBLEM AND SHOULD LET THEM FIX THIS. MY CAR IS STARTING TO WEAR OUT THE LONGER I WAIT AND NEED FOR THE PROBLEM TO BE CORRECTED BY GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325898May 25, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I'VE HAD MY 2013 LT IMPALA FOR 39 MONTHS I AM CURRENTLY FINANCING THIS VEHICLE HOWEVER THE ACTUATORS I KEEP REPEATING AND THEY KEEP GOING OUT CONSTANTLY AND THE REPAIRS ARE VERY EXPENSIVE I'VE REPLACED THESE MULTIPLE TIMES AND AFTER A MONTH IT DOES THE PROBLEM AGAIN WHICH ENDED UP DRAINING MY BATTERY EACH TIME. I HAVE REPLACED MY BATTERY FOR A BRAND NEW ONE AND EVERYTHING WAS FINE I GOT THE PROBLEM OF ALL 3 ACTUATOR FIXED AND HERE WE ARE NOW AND MY VEHICLE IS DEAD THE BATTERY WAS DRAINED BECAUSE THE ACTUATORS KEEP GOING OUT AND THE TICKING NOISE NEVER STOPS AND IT GOES EVEN WHEN I'M NOT PRESENT IN THE CAR AND RANDOM TIMES THROUGHOUT THE NIGHT WITHOUT THE KEY IN THE IGNITION*DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11325755May 24, 2020
UNKNOWN OR OTHER, POWER TRAIN
GEAR SHIFT IS STICKING IN PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325516May 22, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
RANDOMLY I RECEIVE THE MESSAGE "SERVICE TRACTION CONTROL - ENGINE POWER REDUCED" - THERE IS NO RHYME OR REASON. IT HAPPENS ON NICE DAYS, RAINY DAYS, WHETHER OR NOT I AM GOING UPHILL, DOWNHILL OR ON FLAT SURFACES. ON AT LEAST ONE OCCASION WHILE DRIVING ON THE HIGHWAY, THE ENGINE SHUT OFF AND I HAD TO COAST FROM LANE 2 TO THE SHOULDER. AFTER 20 MINUTES, IT RESTARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325605May 22, 2020
SUSPENSION, WHEELS
THIS IS THE SECOND 2018 CHEVY IMPALA I'VE HAD AND THE SAME PROBLEM EXISTED. THE FRONT WHEEL BEARINGS GRIND RIDICULOUSLY, AND I'M ONLY AT 48K MILES NOW. INITIALLY I REPORTED THIS ISSUE WHILE MY VEHICLE WAS UNDER THE BUMPER TO BUMPER 36K MFG WARRANTY AND NATURALLY THE DEALER FOUND NO ISSUES AND JUST LUBBED THE WHEEL AREA AND SENT ME ON MY WAY. I AM PAYING A PRETTY PENNY FOR THIS 2018 CHEVY IMPALA AND WANT TO FILE THIS COMPLAINT. I NOTICED THIS SEEMED TO BE A REPORTED PROBLEM AND THAT CHEVY HAS IGNORED THIS PROBLEM AND CONTINUES TO PLACE THESE WHEEL BEARINGS THAT ARE SUB-PAR INTO THE VEHICLES....WHY??? I HAVEN'T HAD THIS CAR 1 YEAR YET AND I HAVE HAD MORE LUB JOBS THAT I CARE TO MENTION( LIKE EVERY MONTH). WHEN DRIVING THIS CAR AND YOU'RE GETTING READY TO BRAKE/STOP, THE SECOND YOU PUT YOUR FOOT ON THE BRAKE PEDAL, A HORRIBLE GRINDING SOUND EMERGES FROM THE FRONT END OF MY CAR, I SHOULDN'T BE FIXING A PROBLEM THAT CHEVY HAS CREATED...A RECALL SHOULD BE CONSIDERED OR BETTER YET INSTITUTED TO REMEDY THESE SICK VEHICLES, YOU WANT US TO BUY AMERICAN, WELL YOU NEED TO BUILD THEM LIKE AMERICANS..STRONG *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325405May 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
WHEELS DRAG HESITATE WHEN PULLING OFF FROM A PARKED POSITION, HAS DONE THIS SINCE ABOUT A MONTH OF PURCHASING THIS CAR FROM DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325491May 21, 2020
ELECTRICAL SYSTEM
BLIND SPOT DETECTION SYSTEM WARNING SENSOR (OBJECT SENSOR/ CONTROL MODULE) ON MY VEHICLE HAS GONE OUT. I WAS DRIVING AND ALL OF A SUDDEN MY DASH GOES BLACK. THEN IT CUTS BACK ON GOING HAYWIRE, ALL SORTS OF LIGHTS AND WARNINGS CAME ON. I PULLED OVER TO CHECK THE CAR OUT, TURNING IT OFF TO SEE IF A RESTART WOULD FIX THE ISSUE AND THE CAR WOULD NOT START. SO I HAD TO TOW TO THE DEALER WHICH IN THIS PANDEMIC WAS CLOSED. WHEN THE GUY AT THE DEALER TOLD ME IT WAS BAD HE SAID IT GOES BAD FROM GETTING WET. CARS ARE SUPPOSED TO GET WET NO? AFTER LOOKING ONLINE SOMEONE SAID THAT GM KNOWS ABOUT THIS PROBLEM AND REDESIGNED THE PART TO WORK BETTER, YET THEY WANT ME TO PAY ALMOST $1000 TO FIX A PROBLEM THEY FIXED FOR THE SAME REASON. THIS IS RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325138May 19, 2020
SERVICE BRAKES, ENGINE, SUSPENSION
MY OIL KEEPS LEAKING OUT AND I HAVE TO KEEP ADDING TO IT. I'VE TRIED SEALANTS BUT NONE OF THEM WORK TO STOP IT FROM LEAKING AS WELL AS A SUSHI IN MY DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324918May 17, 2020
ENGINE
ENGINE VARIABLE TIMING SOLENOID FAILURE. CURRENTLY NO PARTS AVAILABLE DUE TO EXTREMELY HIGH FAILURE RATE AND NOT CURRENTLY CREATING NEW PARTS. LEAVING THE CAR LACKING ACCELERATION AND AT RISK FOR POSSIBLE INTERNAL DAMAGE. FAILURE AT SPEED OVER 4000 RPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324672May 15, 2020
UNKNOWN OR OTHER
EVAPORATOR CORE FOR AIR CONDITIONING LEAKING. IT WAS CONFIRMED AT A CHEVY DEALERSHIP. DEALERSHIP QUOTED AN ESTIMATED REPAIR PRICE. I DECIDED TO GO WITH ANOTHER REPAIR SHOP. THE THIRD PARTY REPAIR SHOP MADE ME AWARE OF A SPECIAL BULLETIN ON MY VEHICLE(N182186881). THE CHEVY DEALERSHIP STATES THEY DO NOT KNOW OF ANY SPECIAL BULLETIN OR RECALL. THERE THEY WILL NOT MAKE THE REPAIR AT CHEVY'S COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324713May 15, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN THE KEY WAS TURNED TO THE START POSITION, SEVERAL WARNING LIGHTS ILLUMINATED AND THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE ABS WARNING LIGHT AND CHECK ENGINE LIGHTS WERE ILLUMINATED. THE VEHICLE WAS STARTED AND THE VEHICLE LOSS BRAKES AND POWER STEERING FUNCTIONALITY WITH THE CHECK ENGINE WARNING LIGHT REMAINING ILLUMINATED. THE CONTACT WAS PREVIOUSLY INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) HOWEVER, THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324490May 14, 2020
ENGINE, UNKNOWN OR OTHER
MY VEHICLE HAS BEEN SERVICED SEVERAL TIMES SINCE I HAVE PURCHASED THE VEHICLE. THE CAR WILL COMPLETELY SHUT OFF WHEN ATTEMPTING TO TURN BACK ON AFTER THE AUTO STOP TURNS IT OFF THEN I HAVE TO PLACE THE PARK HIT THE START SWITCH AND RESTART THE VEHICLE. ALSO MY AC HAS STOPPED SEVERAL TIMES IN THE VEHICLE. THE AC COMPRESSOR WAS REPLACED IN 2019 AND HAD BEEN SERVICED TWICE BEFORE THAT HAPPENED BECAUSE IT BLOWS EXTREMELY LOW AND HAVE TO PUT IT ON HIGH JUST FOR THE AIR TO BLOW. AS OF TODAY THE AC HAS BEEN GOING IN AND OUT EVEN AFTER THE REPLACEMENT OF THE COMPRESSOR AND STILL NO ONE CAN TELL ME WHAT'S THE ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324373May 13, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE DRIVING 20 MPH SMOKE WAS DETECTED FROM UNDERNEATH THE HOOD. UPON EXITING VEHICLE, THE CONTACT NOTICED OIL EMERGING FROM ENGINE. THE LOW OIL PRESSURE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THE ROCKER ARM CONTROL NEEDED TO BE REPLACED. THE CONTACT CALLED HERRIN-GEAR CHEVROLET (1685 HIGH ST, JACKSON, MS 39202 601) 354-3882) WHOM INFORMED HER THAT THE PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 104,928.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11324422May 13, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
WHILE OPERATING VEHICLE ON PUBLIC ROADWAY WHILE UTILIZING THE AC FUNCTION, THE AC EVAPORATOR CATASTROPHICALLY FAILED UNDER THE DASH, STARTLING THE DRIVER & PASSENGER, AND EXPOSING THEM TO HIGH LEVELS OF 1234YF REFRIGERANT IN THE ENCLOSED CABIN. THE AC SYSTEM SUBSEQUENTLY WENT INTO LOW PRESSURE MODE, RENDERING ALL AC FUNCTIONS USELESS SUCH AS DEFROSTING THE WINDSHIELD WHICH HAS CREATED SAFETY ISSUES IN ADDITION TO THE INHALATION OF THE LEAKED REFRIGERANT. THIS STYLE OF FAILURE IS COVERED UNDER SPECIAL COVERAGE ADJUSTMENT - N182186881 EVAPORATOR CORE ICING, LEAK FOR CERTAIN 2016-2018 IMPALA VEHICLES. GM CUSTOMER SERVICE STATES THAT THIS VIN IS NOT COVERED UNDER THIS SPECIAL COVERAGE, EVEN THOUGH THIS IS A SIMILAR FAILURE ON A PART THAT SHOULD LAST THE LIFE OF THE VEHICLE. GM REFUSES TO COVER THIS FAILURE AND REQUESTED THAT THE CUSTOMER CONTACT THE NHTSA TO HELP RESOLVE THE MISSING VIN FROM THE SPECIAL COVERAGE. CUSTOMER IS CURRENTLY SADDLED WITH A $2300 REPAIR BILL FOR A LIFETIME PART THAT HAS FAILED IN 2.4 YEARS AND POSES AN ONGOING SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324251May 12, 2020
FUEL/PROPULSION SYSTEM, SEAT BELTS, WHEELS
SEATBELTS AREN'T LOCKING UP, WHEN TURNING IT'S GIVING ME DELAYS THEN NORMAL ACCELERATION KICKS BACK IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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