Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11510691March 7, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
System failed suddenly stabilitrac , abs power steering, side detection all flashed on dash . Had to replace computer to restore power steering and stabilitrac and abs . Side detection a safety item still inoperative.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510319March 6, 2023
AIR BAGS
The contact owns a 2010 Chevrolet Impala. The contact stated that the air bag warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510252March 5, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER
Side detection system failures. Repaired side detection systems 2 times ( 2017/2018 and again in 2020) both times GM reimbursed for repairs under technical bulletin. Repairs were supposed to be using “redesigned” parts to prevent issue from reoccurring. Side detection system requires service again in February 2023. That is 3 times this failure has occurred in 8 years of owning this car. I have been told not too drive this vehicle with this issue as more serious issues can happen - dashboard failure, engine issues, etc. which can cause serious issues while driving. Even though GM extended the warranty for this, it doesn’t seem fair that I have to continue to pay repairs for a defective system ….. especially when I cannot drive for safety reasons. If this were just cosmetic, not that bad an issue. But this is a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510173March 4, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Service side detection notice came on, after replacing twice. While driving on the highway my speedometer dropped to zero. My odometer stopped advancing. My blinkers stopped working, as did my radio. Speedometer went to 12 (while driving at highway speeds) stayed at 12.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510035March 3, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
While driving the car it would pop up a message saying “ENGINE POWER REDUCED”. Today while driving it home it popped up with a message saying “STARTING DISABLED, SERVICE THROTTLE” and then the car wouldn’t drive and I had to pull over on the side of the road. For months now when I drive and accelerate at times the car would almost grind. I believe it has to do with the traction control or the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509842March 2, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Chevrolet Impala. The contact stated that on various occasions while driving at night, the headlights failed to illuminate properly, and the roadway was not adequately illuminated. No warning lights were illuminated. The vehicle was taken to a local dealer, where the failure could not be duplicated, and no repairs were completed. The vehicle was then taken to Columbia Chevrolet (9750 Montgomery Rd, Cincinnati, OH 45242) where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 10,000. The consumer stated he replaced both headlights assemblies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509323February 27, 2023
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ADAS:BLINDSPOT:WARNING:CHIME, LATCHES/LOCKS/LINKAGES
The contact owns a 2014 Chevrolet Impala. The contact stated that while operating the vehicle, the side mirror blind spot detection system malfunctioned, and the warning light blinked constantly and blinked while no oncoming vehicle was present. The contact stated that the failure occurred on both the driver’s side and passenger’s side mirrors. The contact stated that while the failure occurred the electronic cluster also malfunctioned, and the doors and trunk lid would not always open, and the vehicle would not always start immediately. The vehicle was taken to the local dealer who replaced an unknown module kit. The contact stated that the vehicle had been repaired for the same failure on three previous occasions. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509359February 27, 2023
ENGINE, LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR, STEERING
The contact owns a 2009 Chevrolet Impala. The contact stated that upon open or closing the front driver’s side door, he heard an abnormal sound. Additionally, the contact stated that while driving at an undisclosed speed, he heard a howling sound. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering pump needed to be replaced. The vehicle was not repaired. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty door actuator. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509141February 26, 2023
LANE DEPARTURE: BLIND SPOT DETECTION
My side detection system has failed and not working on my 2015 ltz. Blind spot light stays on even when car is off. It’s causing other lights going crazy on and off. No check engine light on just the side blind spot indicator lights stay on. My car only has 70k miles it’s been happening for 1 wk I’m afraid to drive it after reading online that a clients impala nearly caught on fire. I’m reading that there is a recall with 2015 impala # n172097060 side blind zone alert module water intrusion. Please advise if there is anything Chevy/GM can do for me. I’m afraid to drive car and feel it’s a hazard driving around with faulty blind spots light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508808February 23, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
My 2013 Impala Ltz Service Traction Control, Service Stabilitrack, Engine power reduced problem lights came on the dash. Almost had an accident I want to know why the 2013 model of impala has not had any recalls as the 2010 models with same issues..... My vehicle has the same major issue and need to be addressed & Recalled...... The 2013 Chevrolet impala LTZ Need to be Recalled to fix this issue for the safety of my family and the families on the road and Highways........ I can't express more the need of recall for my vehicle!!!!! I attached documents on the pervious 2010 model recall that had the same issues.... If you think Chevrolet dealership fixed the problem on the 2013 impala model it didn't work cause I have same issues!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508038February 19, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
Side detection system is failed. Used for blind spots and I know this can cause more issues with car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507538February 16, 2023
STEERING
In September 2021, my vehicle had approximately 130,000 miles and began to experience intermittent power steering failures. During these times, which were always unexpected, the Stabilitrak light would illuminate on the dashboard, and a "Power Steering" advisory would appear on the dashboard display screen. Power steering would then be unavailable until the vehicle was restarted. I am experienced in vehicle repair, and I isolated the left rear wheel speed sensor as the cause of this fault. I changed the left rear wheel bearing with an OEM replacement, and the problem went away. In January 2023, at approximately 160,000 miles I began noticing that my right rear wheel bearing was worn, and I changed it with an OEM replacement. Roughly 2 weeks later, my power steering has randomly begun to disengage while driving. The only message I receive is a "Power Steering" advisory, but this time, Stabilitrak remains operational. I am very concerned about this vehicle's design, which apparently kicks power steering offline as a result of anomalies with the wheel bearing speed sensors. The speed sensors consist of a circular magnet attached to the back of the bearing, and a device mounted within the bearing bracket which tracks the frequency of that magnet's rotation. The circular magnet is subject to corrosion and fracturing, as I discovered in September 2021, and again in January 2023, while replacing each bearing. This vehicle is quite heavy. A significant amount of damage, injury, and death is likely to occur if a driver with less capabilities than me is met with this awful fault while driving. Steering the vehicle in this condition, while below 50 MPH, is nearly impossible without enormous effort, especially around common 4-way intersections and at slow speeds. I believe speed sensor anomalies should not trigger a complete loss of power steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507665February 16, 2023
ENGINE
Had a new catalyst converter installed new up steam down steam 02 sensor and it say Catalytic converter system is below threshold bank one had numerous parts put on and the engine light won’t stay off I don’t have a lot of money to keep fixing it the light goe out for a couple days come back on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507306February 14, 2023
SERVICE BRAKES, WHEELS, ELECTRICAL SYSTEM
Stabilizer control an brake system wheel barrier or Tyrod when driving its like the wheels start trying to twist another way almost crashed on the highway with my grandkids in the vehicle i having driving the vehicle since an irecentl looked up recall an it says stabilizing an brake system when press on gas .it's like tires shifting make the vehicle slow moving an feel a grinding when feet on gas...recently look an it says its 2 recalls chevy 2011 impala
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506948February 13, 2023
ELECTRICAL SYSTEM
The contact owns a 2015 Chevrolet Impala. The contact stated while driving 40 MPH with the cruise control activated, the cruise control feature inadvertently deactivated, and the vehicle decelerated. An unknown warning light was then illuminated. The contact was able to accelerate, and the vehicle started operating normally. The vehicle was diagnosed by the dealer, and the contact was informed that the side detect module (B1010-00) needed to be replaced. The vehicle was not repaired, but an appointment was scheduled. The manufacturer was contacted and stated that the vehicle was out of warranty and referred the contact to the NHTSA hotline for assistance. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505625February 5, 2023
AIR BAGS
We bought a vehicle as is from a dealer and when we drove away the air bag comes on and off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505510February 4, 2023
UNKNOWN OR OTHER
Continue headlight conversation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504488January 30, 2023
UNKNOWN OR OTHER
I have 2 recalls on my vehicle but my key will not turn All the way off to remove it when I park I have contacted Chevrolet dealership in same town I live in they have not called me back to let me know when I can get recalls repaired it's been several weeks also my driver's door locks and want unlock until it decides too mypassenger seatbelt doesn't want to work also airbags lite on I have different types of lights going on and off also there's a clacking noise in my dash need
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504191January 28, 2023
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Multiple electric concerns...airbag light, park assist, inop camera, and losing communication with BCM(?) Found multiple communication codes for a variety of different modules. Found main source to be from the "side detection modules". Found fuse 62 blown underhood. Inspected side detection modules and found "a lot of corrosion" on both modules and connectors. Needs side detection kit. I purchased the used impala on 12/19/2020 with 63,897 miles. The first time this issue was a concern was on 07/02/2022 at Merit chevrolet (MN). Mileage was at 83144 at that time. Diagnosis ... recommend both rear side detection modules and harness? According to Special coverage adjustment #N172097060 it is known to be subject to "water intrusion"? This problem affects the whole electrical system which includes airbag function. Why does this safety concern have a limited coverage time? According to the "Special Coverage" document, there was an 80000 mile timeline? This appears to be an ongoing issue with this year, make, and model and my feeling is that a "special coverage" is denying the safety problem and putting it on the consumer?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502668January 19, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Accelator keeps getting stuck at traffic lights and while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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