Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11475209July 21, 2022
POWER TRAIN
While driving down the Interstate my clutch failed and remained on the floor and I was unable to shift. Luckily there was an open lane next to me and I was able to pull off the highway. I checked the fluid reservoir it was full and no air bubbles I managed to limp it home after manually hand pumping the clutch to get it back up and I would get two or three shifts out of it maybe and then have to do it again once I was forced to stop at a light or a stop sign. I just have not been able to get the car in as it is out of warranty and I'll have to pay for tow and for it to be fixed. I just had the engine replaced (under extended warranty) roughly 5000 miles ago. There was no accident but there certainly could have been a Harry Chapin type situation. There were no warning lights or messages that appeared and the clutch is currently inoperable on the floor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473711July 13, 2022
VEHICLE SPEED CONTROL
The Auto Start and Stop feature has malfunctioned multiple times. Safety was put at risk due to car stalling at multiple red lights and shutting off while driving down the road. Problem has been reproduced by dealership. No warnings at all prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473282July 11, 2022
ENGINE
As of January of 2022 my Chevy Cruz Limited LTZ engine was starting to over heat. I would pull the car over and turn off the engine and allow it to cool down before starting it up again, the last of February 2022 my engine had threw a head gasket, the machanic that I took it to confirmed that it was a head gasket and had told me that the motor had done this before due to the fact that the head gasket had already been replaced by a previous owner at one point in time, it had kept getting hot while I was trying to get it to the shop so I was having to pull over every few mins causing a safety risk for myself due to the fact I was having to constantly find a place to pull over, I reported the problem to my insurance company but they unfortunately did not cover what they considered wear and tear of the vehicle, there were no warning lamps, messages, or symptoms prior to the engine overheating, I took the car to the dealership for it's routine oil change and fixed the oil leak they found but did not fix. I also kept check on the oil level and made sure it wasn't low. I kept antifreeze in it as well and made sure that it didn't run low on that either considering both fluids could cause engine problems. It is now July of 2022 and I still do not have my Cruz running due to the fact I'm having to replace the head gasket or get a new motor if the engine that is in it already over heats again...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473234July 10, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
The water pump leaks which will cause the vehicle to heat up. There is a recall on the same vehicles for prior years and it's the same parts. For some reason later years weren't added to the recall, but they are also defective. It is available for inspection, but I need to get it fixed quickly before it harms my engine. It is a 2016 model and have had it fixed once already while under warranty. I have not had any warning lights yet, but I noticed it leaking like the first time it happened. It puts my safety at risk if I get stranded somewhere because I can't drive my car home. I live in the desert and it's 100 degrees out most of the time which can cause heat stroke quickly. I have not taken it to the dealer, but I would rather use non dealer parts at this point or I will have to do this possibly again in a couple of years when it fails again. The vehicle has not been inspected yet, but it's the same thing as the first time. Same place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472763July 7, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Hi, I have had my car for a total of 8 years so far. It was bought used, in perfect condition in the beginning. Years passed and I have gained many problems down the road. First, the valve had to be replaced, spent a little under $1K, car worked well, until it started leaking coolant. Second, the car started to jerk back if you were passing at least 60mph. You go above 65-70, the car would jerk back to where it felt as if the whole bottom of the car fell off. You could press the gas pedal and it would barely go, it felt as if you were pushing the car with your own hands from the back, as if it lost power to move forward. Third, why does my coolant leak? Why is it that I have to put coolant in it at least every other week? The fan is EXTREMELY loud as well, as if it's overheating.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11472463July 6, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My car was brought to the dealership around December of 2021because every time I stop at a red light or stop sign the auto stop would cut the car completely off. The dealership said it was because the throttle body needed cleaning out. That is not the case because I can be driving and the car will cut off out of nowhere while driving. Also at times the car seems as if it doesn’t want to crank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472458July 5, 2022
VISIBILITY/WIPER
I was driving in a heavy rain storm and the drivers side wiper stopped working. Upon inspection there seems to be a recall on certain cruze vehicles for this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472236July 3, 2022
UNKNOWN OR OTHER
Vehicle overheats and cuts off. Vehicle does not retain coolant Vehicle does not accelerate. Throttle body has been changed 2x in 6 months. My daughter has been left in the dark while vehicle sparked while overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471934July 1, 2022
SERVICE BRAKES, ENGINE, POWER TRAIN
I drive daily taking 2 freeways. I stopped at the traffic light and the car felt like shaking. Stabilitrack warning and traction control warning light and messages appeared on the screen and also the check engine light turned on, and ABS too. Break pedal was really hard to push and breaks were not working (i was not reducing speed at all) and it felt like the engine loose power and the car felt rough while driving. I was approaching to another traffic light and it was a red light so I prepared to decrease my speed and stop to wait for the green light. When I placed my foot and pressed the break pedal, it was hard. I was pushing it hard but the pedal did not respond, it was very hard and not moving at all and I was almost on the intersection, which always has heavy traffic with cars, 18 wheeler trucks and delivery trucks and more because its an industrial zone and Amazon and UPS are on this avenue along with other major companies. I could be involved and be responsible for a really bad crash if the light wouln't turn green on time. Fortunately it changed to the green light and I was in the very front. After this, I tried to go to the side if the road but there was a sidewalk and it was a no parking zone with no space/edge to park In case of emergency. I drove slowly with my emergency lights on and moved to the right lane until I found a space to stop. The car was shaking really bad, same lights on the dash were on and messages on the control panel did not change or disapear. The car was still moving when the engine suddenly stopped working while I was driving it. Music was playing and all lights worked so I knew it wasn't the battery. This situation was so scary that I was afraid to drive my car. I did not want to cause an accident resulting in injury to myself, others or any fatality. I've always taken my car to service and to be fixed in chevrolet. My car shook a little since 2020 and chevy guys don't know the reason. Total is about $2800 to get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472063July 1, 2022
ENGINE
Since June 2021 have had this car in to the mechanic 7 times for engine coolant system. Each time it has been replace. Just 2 weeks ago it started to buck while driving. No matter what speed I am at. There are times where I am at a red light and it acts like it wants to stall out. When I proceed to go from a red light there are times where it takes a few seconds before it actually starts to go while the gas pedal is pressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471906June 30, 2022
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
For about a year now my 2014 Chevy Cruze’s steering wheel will lock up for a few seconds while I am driving (at speeds up to 80MPH) - which is extremely dangerous. When this happens, several lights will then pop up on my dashboard and messages are shown saying “service power steering” “service traction control”. The radio turns off, the lights inside the car turn off, and the back up camera stops working. The engine light has been on and will not go off. I have already replaced the transmission and the starter as well as the fuel pump. I was told by my mechanic to just get rid of the car as it has way too many issues to even attempt repairing. I once ran over a curb and popped a tire when the steering wheel locked up. Every time I start my car there is a message that say “roll down driver window and roll back up” which I do not understand. This seems to be happening to several people. I am very disappointed and scared to be driving this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471001June 26, 2022
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I just bought the car and it is over heating and the turbo is acting up high RPMs and not shifting correctly and shakes at 60 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471072June 26, 2022
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
Car has a lot of difficulty accelerating even when pressing on the gas all the way to start to go. Car rolls back when stopped. Brakes sometimes aren’t working as they should. Car isn’t breaking properly. Doesn’t stop all the way sometimes. When driving the car also, burning smell comes from under the hood after stopping the car. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470576June 23, 2022
ENGINE, VEHICLE SPEED CONTROL
Unknown I purchased this vehicle in 2019 About 2 and half years now. This car engine is malfunctioning. When i am driving uphill the speed is not transitioning and it had caused other vehicles behind me to slow down. Second major problem is during the summer season the speed does not adjust easily . I would have to press on the gas so hardly to be able to proceed. The worst of all is when am at a traffic light and it turns green that I must proceed the car will not move. I get stuck for a short period and then i would pressed on the gas and all of a sudden you will hear a heavy noise. I drive without AC in summertime often because the car would be stuck, stuck i repeat on the road without moving if my AC is on. It is terrible i must turn off my AC to be able to drive and if i do not am at risk of getting hit by the car behind me. This has been so hard on me and i am really distressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470619June 23, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
Gear shift stuck in park will not start. Has power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470400June 22, 2022
ENGINE
The contact owns a 2015 Chevrolet Cruze. The contact stated while stopped at a traffic sign, the vehicle stalled while depressing the accelerator pedal to proceed through the traffic sign. The contact stated that the vehicle was started and the contact was able to continue driving. The contact stated that the check engine warning light illuminated prior to the vehicle stalling. Additionally, the contact noticed that the vehicle was overheating. The contact stated that the engine temperature gauge fluctuating between normal temperature and extremely high temperature. The contact had not taken the vehicle to the local dealer or an independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 83,465.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469992June 19, 2022
POWER TRAIN, ENGINE
car is hard to start after getting gas and transmission does not operate correctly to get up to speed from an intersection the engine revs to 7000 RPM to get up to 40MPH and several times coming close to being run into at times transmission did not work put shifter in drive accelerate and nothing suddenly transmission engaged and the car bolted forward
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469699June 16, 2022
ENGINE
Faulty knock sensor at 83k miles. First symptoms were slow/jerky acceleration and needing to apply more pressure to the gas pedal to maintain speed, followed by illuminated Check engine light that came on a few days later. The scanner at Autozone pulled the code P0325. Improper detonation regulation is dangerous. This vehicle has been well maintained but needed all four pistons replaced after 60k miles and the cause of the piston damage is unknown. In this vehicle’s history is also intermittent stalling and the vehicle turning completely off after idling, but dealership could not reproduce either issue. Those problems appeared early in the vehicle’s life/well within warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469091June 13, 2022
UNKNOWN OR OTHER, SERVICE BRAKES, ELECTRICAL SYSTEM
When the ac on the brake pad will lock and there no brakes you can't push it down it gets hard but when you turn the ac turns off the brake pad goes back to normal but it's damage to be driving and this happen .. Also the trac control light comes on along with the sailablzie light
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11468626June 10, 2022
ENGINE, ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 40-45 MPH, the check engine warning light illuminated and the vehicle stalled. The contact veered to the side of the road. The contact was able to restart the vehicle; however, the vehicle started overheating while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the knock control system, the knock sensor, the camshaft, the positive crankcase ventilation system, and the engine intake manifold gasket had failed. The contact received an unknown recall notification from the manufacturer associated with the failure at the beginning of the pandemic. The contact contacted several unknown dealers to schedule an appointment however, the dealers informed the contact that there was no availability to complete the recall repair on the vehicle. The manufacturer was later notified of the failure and assisted the contact in scheduling an appointment with the dealer for repair. The vehicle was towed to the local dealer who informed the contact that the vehicle could not be repaired under the unknown recall as the recall had expired. The vehicle was not repaired. The vehicle was towed back to the contact's residence. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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