Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10607588July 1, 2014
STEERING, ELECTRICAL SYSTEM
I AM FILING A COMPLAINT ON A 2012 CHEVROLET CRUZ LS, THAT I PURCHASED AT COWBOY MOTORS. I PURCHASED THIS VEHICLE ON JUNE 07, 2013,IT HAD 46211 MILES AND IT NOW HAS 49789 MILES. RECENTLY, MY WIFE NOTICED THE RADIO WOULD CUT OFF AND A MONTH AGO SHE TOLD ME ABOUT AN ISSUE DEALING WITH THE STEERING. SHE SAID IT WOULD GET HARD TO CONTROL AND SOMETIMES ALMOST IMPOSSIBLE. ALSO, THE DASH INDICATOR LIGHT CAME ON SYMBOLIZING THAT WE NEEDED TO CHECK THE STEERING. I BEGIN TO DRIVE THE CAR TO SEE WHAT WAS HAPPENING, NOTHING HAPPENED, UNTIL ABOUT 10 DAYS AGO IT HAPPEN TO ME. I HAVE CALLED THE DEALERSHIP AND ASKED IF THERE HAS BEEN ANY PROBLEMS LISTED WITH THE STEERING, I WAS TOLD NO BUT I SHOULD BRING IT IN SINCE I HAD A EXTENDED WARRANTY AND IT WOULD COST A $50 DEDUCTIBLE IF THE WARRANTY COVERED IT. I GOT ON THE INTERNET AND FOUND OUT THAT THERE IS A LIST OF PEOPLE WITH THE SAME PROBLEM AS OURS. I AM FEARFUL FOR MY WIFE AND GRANDCHILDREN. I FEEL THAT THIS IS A DEFECT IN THE AUTOMOBILE AND SOMETHING SHOULD BE DONE BY THE DEALER OR MANUFACTURE, TO ADDRESS THE PROBLEM AND FROM WHAT I READ, NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS EXACTLY. THIS IS A SAFETY FACTOR ISSUE AND MY CONCERN IS WHAT CAN I DO TO GET MY CAR FIX WITHOUT IT COSTING ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607634July 1, 2014
AIR BAGS
TRAVELING ON THE INTERSTATE ABOUT 60MPH, CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES, I DID THE SAME BUT DID NOT HAVE ENOUGH TIME AS IT ONLY TOOK A SPLIT SECOND AND I HAD REAR-ENDED THE CAR IN FRONT OF ME STILL GOING APPROXIMATELY 55-60MPH. MY HEAD HIT THE STEERING WHEEL BECAUSE NO AIR BAGS EVER DEPLOYED. I SUFFERED CERVICAL STRAIGHTENING OF THE C SPINE AND STRAIN, WHICH RESULTED IN TESTS TO RULE OUT BRAIN BLEED. SEVERE HEADACHE AND SWELLING OF MY HEAD EVENTUALLY EASED 4-5 DAYS POST ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10606916June 30, 2014
ENGINE
C/S SES LIGHT WAS ON. I TOOK CAR TO NORMAN FREDE CHEVROLET FOR REPAIRS. THE DETERMINED THAT THERE WAS A VACUUM LEAK AT THE ENGINE CAM COVER AND REPLACED IT - OR SO THEY SAID. HERE IS THE INVOICE STATEMENT: "PO171 VAC LEAK AT ENGINE CAM COVER 4060930/0.6 REPLACE ENGINE CAM COVER. CLEAR CODE 6061" AFTER GETTING THE CAR BACK, I WENT TO NBT AND HAD THE OIL CHANGED. THE NEXT MORNING I DROVE TO DALLAS FROM HOUSTON. ON THE WAY, I HAD ANOTHER CODE LIGHT AND CALLED THE DEALERSHIP. WHEN I GOT BACK FROM DALLAS ON SUNDAY JUNE 29, 2013, I DISCOVERED THAT THERE WAS OIL ON THE BACK OF MY CAR BUMPER AND TRUNK. I TOOK IT TO NBT AND THEY INSPECTED IT AND CONFIRMED THAT THEY DID NOTHING WRONG TO CAUSE THE OIL LEAK. NBT CONFIRMED THAT THE ENGINE WAS LEAKING OIL AT THE CAM COVER. I DROPPED THE VEHICLE AT NORMAN FREDE ON SUNDAY AND AM IN THE PROCESS OF GETTING TO THE BOTTOM OF THE PROBLEM. THE NBT PERSON WAS SURPRISED THAT THE CAM COVER WAS PLASTIC. THIS OIL LEAK COULD HAVE CAUSED AN ENGINE FIRE. I AM ALSO CONCERNED ABOUT A PLASTIC CAM COVER. SHOULD NOT A CAM COVER BE METAL? IS THIS A CHRONIC PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607154June 30, 2014
ENGINE AND ENGINE COOLING
THERE ARE THREE PROBLEMS AFFECTING MY CAR. I TOOK IT IN TO THE DEALER ON JUNE 7, 2014. MY CAR WAS EXPERIENCING THE FAN TURNING ON ABRUPTLY AND PICKING UP ALL TYPES OF DEBRIS FROM UNDER THE CAR, THE AC ALSO BEGAN BLOWING HOT AIR, AND THE THERMOMETER TO MEASURE OUTSIDE TEMPERATURE WAS NOT ACCURATE. THEY IDENTIFIED ALL THREE PROBLEMS. THE AC AND FAN WERE LINKED TO THE COMPRESSOR NOT WORKING, AND THE THERMOMETER NEEDED AN UPDATE. I WAS TOLD THEY DID THE UPDATE AND THAT THEY WOULD HAVE TO SPECIAL ORDER THE COMPRESSOR AND WOULD CALL ME WITHIN 3 DAYS TO COME BACK SO THEY COULD INSTALL IT. WE ARE AT THE END OF THE MONTH AND I HAVE YET TO RECEIVE A CALL I HAVE CALLED THEM TWICE ALREADY AND THEY DO NOT HAVE AN ANSWER AS TO WHEN THE PART WILL ARRIVE. THE THERMOMETER IS STILL NOT WORKING, I HAVE NO AC. I AM DISAPPOINTED AS ALL THIS IS COVERED UNDER WARRANTY AND I AM STUCK WITH A CAR WITH NO AC WHICH IS PRETTY BAD CONSIDERING WE ARE IN THE SUMMER MONTHS, I AM AFRAID TO HAVE MY CHILDREN IN THE CAR WITH ME IF I HAVE TO DRIVE ON THE FREEWAY BECAUSE I CANNOT ROLL THE WINDOWS DOWN AND THE TEMPERATURE IN THE CAR BECOMES TOO HOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606585June 27, 2014
ENGINE AND ENGINE COOLING
I HAVE NOTIFIED DEALER [XXX]; 613 PASEO DE ONATE; ESPANOLA, NM 87532; TEL 505-753-7481; 1-800-430-2356; FAX 1-505-753-7481 OF A SWEET BURNING SMELL WHEN I FIRST PURCHASED CAR. I HAVE NOT SMELLED THAT ODOR SINCE I BOUGHT THE CAR NEW IN NOVEMBER 2013. I HAVE READ THE ALBUQUERQUE JOURNAL AS WELL AS THE WALL STREET JOURNAL AND HAVE SEEN RECALLS FOR FRONT WHEEL DRIVE AXLES CRACKING. TODAY'S WALL STREET JOURNAL SAYS SELECT 2013-2014 HAVE DEFECTIVE AIRBAGS THAT COULD DEPLOY WITH THE IGNITION ON OR OFF. I PURCHASED THIS CAR UNDERSTANDING THAT IT WAS CHEVROLETS BEST SELLING AND SAFE CAR WITH 10 AIRBAGS AND 5 STAR RATING FOR SAFETY. MY NIECE IS 21 AND HER DAUGHTER (MY GOD CHILD) IS 13 MONTHS OF AGE. THESE ARE SCARY RECALL'S WHEN CHILDREN OR YOUNG RESPONSIBLE ADULTS ARE IN MY 2013 CHEVROLET CRUZE ECO. THIS DOES NOT GIVE ME PEACE OF MIND AND I WANT TO MAKE SURE MY CAR IS REGISTERED THROUGH NHTSA. OUR FAMILY HAS BEEN THROUGH ENOUGH DEATHS WITH OUR IMMEDIATE FAMILY. SAFETY IS MORE IMPORTANT THAN ANY AMOUNT OF MONEY. HELP KEEP FAMILIES SAFE AND PROTECTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606407June 27, 2014
POWER TRAIN
GM HAS A RECALL OUT ON THE 2013 - 2014 CHEVY CRUZE MODELS FOR THE DEFECTIVE PART ON THE RIGHT FRONT END AXLE, THEY HAVE HAD MY CHEVY CRUZE IN THEIR SERVICE DEPARTMENT SINCE MAY 12TH, 2014 WHEN THEY DID THE RECALL INSPECTION. THEY ARE UNABLE TO RELEASE THE VEHICLE BACK TO ME BECAUSE THEY WOULD BE LIABLE IF SOMETHING HAPPENED TO ME. THEY DO NOT HAVE THE PARTS, OR DO THEY HAVE A TIME FRAME AS TO WHEN THE PARTS WILL BE AVAILABLE. THIS HAS CAUSED A MAJOR INCONVENIENCE FOR ME, AS I AM MAKING PAYMENTS ON A BRAND NEW VEHICLE WHICH I HAVE NO ACCESS TO, DUE TO THIS RECALL. IT IS UNFAIR AS A CONSUMER THAT A CAR WAS SOLD KNOWING THAT THEY HAD A DEFECTIVE PART AND KNEW THEY HAD NO PARTS FOR THE RECALL. JUST YESTERDAY THEY ANNOUNCED ANOTHER RECALL FOR THE 2013-2014 CHEVY CRUZE MODELS FOR A DEFECTIVE AIRBAG. HAVE NOT FOUND OUT IF MY CAR IS INCLUDED IN THIS ONE OR NOT, BUT AT THIS TIME, WHO CARES, THEY STILL HAVE MY CAR FOR THE FRONT END AXLE RECALL WITH NO TIMEFRAME AS TO WHEN I WILL GET MY VEHICLE FIXED. BUY YOUR CARS BACK THAT YOU SOLD TO CONSUMERS WILLING KNOWING THIS PROBLEM. LEMON LAW UNDER THE GM NEW CAR WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606446June 27, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE CRASHED INTO A STOPPED VEHICLE AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS REPAIRED BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10606453June 27, 2014
AIR BAGS, SERVICE BRAKES
A VEHICLE PULLED OUT OF A PARKING LOT IN FRONT OF ME AND WHEN TRYING TO BRAKE, THE BRAKES LOCKED UP AND AT IMPACT OF THE HEAD ON COLLISION MY AIR BAGS DID NOT DEPLOY! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10606086June 26, 2014
AIR BAGS
THE CAR WAS COASTING ON A LEVEL ROAD. JUST BEFORE THE DRIVER APPLIED THE BRAKE, THE INTERIOR LIGHTS STARTED FLASHING AND THE STEERING WHEEL LOCKED. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR BUT THE CAR DID NOT STOP. THEN THE FRONT PASSENGER AIRBAG WENT OFF AND THEN THE DRIVERS SIDE AIRBAG WENT OFF. NO OTHER CARS WERE AROUND. ON STAR CAME ON AND STATED THAT THE OCCUPANTS WERE JUST IN A VERY SERVE ACCIDENT AND THAT EMERGENCY SERVICES WERE ON THE WAY. THERE WAS NO DAMAGE TO THE VEHICLE AT ALL. GMC SENT OUT AN INSPECTOR AND HE WAS SURPRISED. A REPORT WAS PREPARED AND ULTIMATELY IT WAS STATED THAT THE CAR WAS EXPERIENCING A ROLL OVER EVENT. HOWEVER, THE DATA IN THE REPORT DOES NOT SUPPORT GMCS CONTENTION. ONE MAJOR ERROR DISCOVERED ON THE REPORT WAS THAT THE SENSOR SAID IT WAS A SMALL ADULT SITTING IN THE PASSENGER SEAT. THAT ADULT WEIGHED 265 POUNDS OR MORE AT THAT TIME. NEXT ONE OF THE DATA RECORDS SAYS THE EVENT TOOK PLACE ON 7/5/2013. ONE OF THE EVENT RECORDERS STATES THE CAR WAS ROLLING IN A CLOCKWISE FLASHING BUT ANOTHER ONE SHOWS THE CAR WAS ROLLING HEAD TO TOE. FINALLY, THE GRAPHICAL DATA SHOWS NO ROLLOVER IN ONE SENSOR AND A COUNTERCLOCKWISE ROTATION IN THE OTHER. GMC STATED THAT THEY WOULD FIX THE CAR FOR FREE AND OFFERED TO PAY MEDICAL FEES AND BILLS. THE PASSENGER SUFFERED A BROKEN COLLAR BONE, A RUPTURED EAR DRUM AND BLOOD PRESSURE ON SITE OF 220/140. THE VEHICLE SENSOR STATED THAT THE VEHICLE WAS HIT ON THE SIDE (BROADSIDED). THE DATA RECORDER STATES THAT BOTH AIRBAGS WENT OFF AT THE SAME TIME, BUT THERE WAS A THREE SECOND DELAY BETWEEN THE PASSENGER AIRBAG, THEN THE DRIVER AIRBAG. THE PASSENGER AIRBAG INDICATOR STATUS WAS SET TO THE OFF POSITION, THUS NO PASSENGER AIRBAG SHOULD HAVE DEPLOYED PER MANUFACTURER SPECS. NO REAR CURTAIN AIRBAGS DEPLOYED. THE REPORT SHOWS THE AIRBAG DEPLOYED OUTSIDE THE STANDARDS SET FOR AIRBAG DEPLOYMENT. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10606153June 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WOULD MAKE A VERY LOUD SQUEALING NOISE WHEN ENGAGING THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE SHOE KIT AND REAR PASSENGER BRAKE DRUM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE REMEDY FAILED TO ADDRESS THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,700 AND THE CURRENT MILEAGE WAS 10,765.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606194June 26, 2014
AIR BAGS, ELECTRICAL SYSTEM
IN SEPT OF 2013 AFTER JUST A FEW MONTHS OF OWNING THE CAR I WAS REAR-ENDED AT A SPEED OF 25-30 MPH. THE AIRBAG DIDN'T DEPLOY AND MY HEAD BOUNCED FROM THE STEERING WHEEL TO THE HEADREST WHERE I SUFFERED A SEVERE CONCUSSION LEAVING ME OUT OF WORK FOR A MONTH. ALSO MY RADIO CONSOLE LIGHTS FLASH ON AT RANDOM TIMES, I EXPERIENCE THE TURBO LAG CRAP THE DEALERSHIP GIVES AS AND EXCUSE (ESPECIALLY AFTER TELLING ME DURING A SERVICE TEST DRIVE THAT MY CAR DIDN'T HAVE A TURBO!) AND AFTER OWNING IT FOR 1 MONTH A PART OF THE ENGINE FAN SHEERED OFF AND DESTROYED MY A/C UNIT LEAVING ME WITH A $2500 BILL TO REDO THAT. I CAN'T WAIT FOR MY SETTLEMENT FROM THE ACCIDENT TO GET THE HELL OUT OF THIS CAR. THIS IS MY FIRST AND LAST CHEVY EVER! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10605903June 25, 2014
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS DRIVING HOME FROM WORK, ABOUT 15 MILES ON THE FREEWAY AT THE SPEED LIMIT WHICH IS 75 MPH. THE CAR WITH NO WARNING COMPLETELY SHUT ITSELF OFF. AS A RESULT, I LOST THE ABILITY TO STEER OR BRAKE. I WOULD ESTIMATE IT STAYED OFF FOR APPROXIMATELY 5 SECONDS BEFORE KICKING BACK ON, WITHOUT MY HAVING TO RESTART. I TREATED THIS AS AN ANOMALY. LAST WEEK ON MY WAY TO WORK, WHICH IS IN THE DARK AT 3AM, IT SHUT ITSELF OF 3 TIMES WITHIN 10 MILES OF A 70 MILE DRIVE. EACH TIME GIVING ME A SERVICE INDICATOR LIGHT OF SOME SORT ( SERVICE STABILITRAK, SERVICE ANTI THEFT...) I HAD NO STEERING, NO BREAKS AND NO LIGHTS. AGAIN THIS IS IN THE DARK!! I NOTICED THAT THERE ARE 43 OTHER COMPLAINTS OF THIS VERY SERIOUS SAFETY ISSUE WITH NO RESOLUTION FROM THIS SITE , THE DEALERSHIPS OR THE MANUFACTURER. IS IT GOING TO TAKE A DEATH OR HORRIFYINGLY BAD ACCIDENT TO GET THIS ADDRESSED??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605964June 25, 2014
ELECTRICAL SYSTEM, STEERING, ELECTRONIC STABILITY CONTROL (ESC)
SINCE 11/13 TO PRESENT, I'VE BEEN EXPERIENCING INSTANCES WITH THE STABILITY TRAK ISSUES WITH THE RADIO TURNING ON/OFF FOR A FEW MINS; THE DASHBOARD LIGHTS WOULD BLINK AND GO DIM; IT HAPPENED OFTEN WHEN I'D USE THE DEFOGGER AND TRY TO LET THE WINDOW UP/DOWN AND IT WOULD ALSO DIM MY HEADLIGHTS (I NOTICED THAT IN THE EVENINGS) OR EVEN JUST USING THE TURN SIGNAL. RECENTLY I WAS HITTING THE HIGHWAY & THE POWER STEERING WENT OUT, THE DOORS UNLOCKED & THE MESSAGES WERE ON MY DASH. THERE'S ALSO A DARK RING AROUND MY STEERING WHEEL FOR THE AIRBAG THAT I BELIEVED TRIED TO OPEN. I HAD TO TURN THE STEERING WHEEL WITH A LOT OF FORCE TO PULL TO THE SIDE OF THE ROAD TO AVOID GETTING HIT FROM BEHIND. I TURNED THE CAR OFF & WAITED A FEW MINUTES & TURNED IT BACK ON. IT CAME BACK ON WITH NO ISSUES. THE NEXT DAY THE POWER STEERING WENT OUT AGAIN BUT THIS TIME I WAS IN THE DRIVEWAY AFTER ARRIVING HOME. BOTH TIMES THAT THIS HAS HAPPENED, I WAS USING MY AC. I WENT TO THE DEALERSHIP & WAS TOLD THAT THE CODES MAY NOT COME UP SINCE IT HAD ONLY HAPPENED 2 TIMES. I TOOK IT TO ADVANCE AUTO AND THEY PUT IT ON THEIR COMPUTER AND NO CODES SHOWED UP. I WAS TOLD BY THE PLACE THAT I PURCHASED MY CAR FROM TO WAIT FOR THE RECALL. I'VE BEEN CHECKING EVERY DAY SINCE THEN TO SEE IF THERE IS A RECALL FOR MY CAR BECAUSE I DON'T WANT TO PAY FOR REPAIRS THAT SHOULD ALREADY BE ON THE RECALL LIST! I'M TOO AFRAID TO DRIVE THE CAR A LONG DISTANCE FOR FEAR OF GETTING HIT OR EVEN KILLED BY OTHER VEHICLES IF & WHEN MY CAR DOES IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606053June 25, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
THE CARS RADIO AND OTHER ELECTRICAL COMPONENTS (EX. ON-STAR, PHONE CHARGERS, USB PRODUCTS) WILL TURN ON AND OFF AT RANDOM. IT OCCURS RANDOMLY AND INTERMITTENTLY. THIS HAS HAPPENED A NUMBER OF OCCASIONS ROUGHLY 15-20 TIMES OVER A COUPLE OF MONTHS. IT MAINLY HAPPENS AT A RED LIGHT AND THEN WILL TURN BACK ON ONCE I ACCELERATE. THIS HAS HAPPENED ON A HIGHWAY GOING 60-70MPH AND THE EVERY LIGHT ON THE DASHBOARD WENT ON AND ON THE DISPLAY SCREEN IT STATED STABLITRAX IS OFF. IMMEDIATELY PRESSED MY ONSTAR BUTTON AND ASKED THEM TO RUN DIAGNOSIS AND THE WHOLE CONVERSATION WAS GOING IN AND OUT OF BEING ABLE TO HEAR THEM. MY RADIO WAS GOING ON AND OFF THE ENTIRE TIME WHEN THE RADIO WAS ON I COULD HEAR WHEN IT WAS OFF AND ALL POWER WAS OFF. WE DID LOSS CONNECTION TO ONSTAR AND I REPRESSED THE BUTTON. I HAVE HAD THEM RUN THEIR "DIAGNOSIS" MULTIPLE TIMES WHEN THIS HAPPENS AND THEY NEVER HAVE ANYTHING COME UP WRONG. THEY ADVISED ME TO TALE THE DEALER. I HAVE BEEN TO THE DEALER WHERE THEY ADVISED ME THAT UNLESS IT WAS HAPPENING AT THAT TIME IT WOULD PRETTY MUCH BE IMPOSSIBLE TO FIGURE OUT THE PROBLEM. I HAVE HEARD SOME CLICKING OR SWITCHING SOUNDS COME FROM UNDER THE HOOD WHILE I HAVE BEEN DRIVING OCCASIONALLY NOT SURE IF AND MY ENGINE TEMP ALWAYS RUNS COLD NOT SURE IF EITHER OF THOSE RELATE. IT WOULD BE NICE TO FEEL SAFE IN MY NEW CAR AND IT WOULD BE NICE TO BE PAYING FOR ONSTAR AND NOT HAVE A DOUBT THEY WOULD BE REACHABLE IF THIS CAUSES A BIGGER PROBLEM! BE SAFE FELLOW CHEVY CRUZE DRIVERS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605554June 24, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE AND BACKING INTO A PARKING SPACE THE VEHICLE SUDDENLY STALLED. THE CONTACT INDICATED THAT AFTER RESTARTING THE ENGINE THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605380June 23, 2014
POWER TRAIN
I HIT THE GAS PEDAL HARD TO MERGE INTO TRAFFIC, THE CAR DID NOT GO. I HEARD SQUEALING TIRES, TURNS OUT IT WAS MY TIRES SQUEALING. THE TURBO KICKED IN AND CATAPULTED MY CAR INTO TRAFFIC. I WAS ABLE TO STEER TO THE RIGHT, TO AVOID HITTING ANYONE OR GETTING HIT, BUT I WAS FORCED UP AGAINST CONSTRUCTION BARRELS TO AVOID A COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604923June 21, 2014
STEERING
OVER 30 DAYS AGO I RECEIVED A RECALL NOTICE FOR MY CAR. THE CAR WAS TAKEN TO THE CHEVY GARAGE TO BE FIXED BUT THE PARTS WERE NOT AVAILABLE. I DROVE THIS CAR FOR 30 DAYS WITH A BAD AXLE AND THE GARAGE KNEW THIS. I WAS STOPPED AT A RED LIGHT AT A BUSY INTERSECTION AND WHEN THE LIGHT TURNED GREEN I PROCEEDED TO GO BUT MY CAR ONLY DRIFTED THROUGH THE INTERSECTION. IT SOUNDED LIKE THE ENTIRE FRONT END FELL OUT FROM UNDER THE CAR. I HAD MY 6 MONTH OLD GRANDDAUGHTER WITH ME WHILE I WAS GOING TO PICK UP MY 6 YEAR OLD GRANDDAUGHTER FROM SCHOOL. WE SAT RIGHT IN THE MIDDLE OF THE INTERSECTION WHILE PEOPLE DROVE BY SWEARING AND SIGNING TO ME UNTIL 3 KIND GENTLEMEN PUSHED ME OUT OF THE WAY. THE CHEVY GARAGE CAME AND PICKED ME AND MY CAR UP BUT THEY HAVE HAD MY CAR FOR 3 WEEKS NOW BECAUSE PARTS ARE UNAVAILABLE AND THEY DON'T KNOW WHEN THEY WILL RECEIVE THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604786June 20, 2014
POWER TRAIN
TRANSMISSION?? I NOTICED WHEN DRIVING FROM ANYWHERE FROM 30-60 MPH, THAT THE CAR DOES NOT SEEM TO SHIFT RIGHT. IT VIOLENTLY SHAKES BEFORE REACHING THE SHIFT POINT AND THE TACHOMETER WILL SURGE BOTH ON CRUISE AND REGULAR ACCELERATION. I'VE TAKEN IT TO THE DEALER 3X AND THEY TEST DROVE IT, CONFIRMING THE PROBLEM. HOWEVER, NO LIGHTS CAME ON AND THE DIAGNOSTIC TESTS THEY DID WERE INCONCLUSIVE. THEY TOLD ME UNLESS THERE IS A RECALL FOR THAT REASON OR A LIGHT COMES ON FOR THE DIAGNOSTIC CODE, THEY CAN'T DO ANYTHING ELSE, BECAUSE THEY DON'T KNOW WHAT TO LOOK FOR. IT IS PROGRESSIVELY GETTING WORSE AND I AM ALMOST SCARED TO DRIVE IT TO MY JOB (AN HOUR AWAY) FOR FEAR OF THE UNKNOWN... WILL IT CATCH ON FIRE, WILL THE TRANSMISSION FALL OUT, ETC??? I'D REALLY LIKE TO KNOW WHAT THE PROBLEM IS, SO IT CAN BE FIXED. THE DEALERSHIP TOLD ME THAT THERE WERE MANY COMPLAINTS ABOUT THIS SAME THING WITH CRUZES AROUND THAT YEAR, ESPECIALLY WITH TURBO, AND THAT I SHOULD CONTACT YOU TO SEE IF THERE IS ANYTHING YOU CAN DO AS AN INVESTIGATION ON THE MATTER. I DID GET A RECALL NOTICE ON THE VACUUM PUMP, BUT NOT THE AIR BAG COIL, AS OF YET. I'M STILL WAITING TO SEE IF THAT APPLIES TO ME. THANK YOU FOR YOUR HELP IN THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604832June 20, 2014
POWER TRAIN
THIS VEHICLE IS SUBJECT TO A RECALL. IN MARCH I FILED A CLAIM WITH GM CUSTOMER CARE, IN EARLY APRIL THE VEHICLE WAS EXAMINED BY THE DEALER AND IT WAS DETERMINED THAT THE VEHICLE DOES HAVE A DEFECTIVE FRONT AXLE. I WAS TOLD THE PARTS ARE ON ORDER BUT THE DEALERS HAVE NO IDEA WHEN THEY WILL RECEIVE THEM. ACCORDING TO MY DEALER, CHRISTENSEN CHEVY OF HIGHLAND INDIANA, THEY HAVE OVER 300 AXLES ON ORDER. TODAY I CHECKED WITH GM CUSTOMER CARE AND THEY STATED THE PARTS ARE BEING MANUFACTURED AND THEY HAVE NO DATE INFORMATION. IN THE MEANTIME, WE ARE DRIVING A VEHICLE WITH A DEFECTIVE FRONT AXLE WHICH COULD BREAK AT ANY TIME. I WAS TOLD IT IS NOT A PROBLEM SINCE THE CAR WILL SLOW TO A STOP. THIS WOULD BE VERY DANGEROUS SINCE I TRAVEL ON THE HIGHWAY REGULARLY. WHAT CAN BE DONE TO EXPEDITE REPAIR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604879June 20, 2014
SERVICE BRAKES
SIMILAR ISSUE TO THE PREVIOUS BRAKE RECALL TO WHICH REPAIR WAS COMPLETED ON THIS VEHICLE MONTHS PRIOR TO THESE INCIDENTS. THE BRAKE PEDDLE ON THE CAR WOULD BECOME MUCH HARDER THAN ANTICIPATED MULTIPLE TIMES, MOSTLY WHEN FIRST STARTING THE VEHICLE OR REVERSING FROM A PARKING SPOT, HAD SEVERAL NEAR MISS ACCIDENTS AT LOW SPEEDS, OVER THE COURSE OF SEVERAL MONTHS. THE DEALERSHIP CLAIMED THAT IT HAD NOTHING TO DO WITH THE RECALL THAT REPLACED THE MICROSWITCH IN THE POWER BRAKE VACUUM PIPE ASSEMBLY. RATHER THEY REPLACED THE BRAKE VACUUM BOOST HOSE ASSEMBLY, CLAIMING THAT WAS WHERE THE PROBLEM ORIGINATED FROM AND HAD NOTHING AT ALL TO DO WITH THE MICROSWITCH EVEN THOUGH THE RECALL WAS FOR VERY SIMILAR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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