Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10664031December 12, 2014
STEERING
WE WERE DRIVING ON RT 206 IN JERSEY AND THE STEERING WHEEL LOCKED UP AND THE CAR WENT OFF THE ROAD. THE CAR WAS TOTALED. ABOUT A WEEK LATER I RECEIVED A LETTER FROM CHEVY STATING THIS IS A KNOWN ISSUE THAT THE STEERING HAD INCREASED FRICTION AND CAN CAUSE THE STEERING TO LOCK UP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10663538December 11, 2014
POWER TRAIN, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. AFTER INSERTING THE KEY IN THE IGNITION SWITCH, THE VEHICLE TURNED ON INDEPENDENTLY. THE CONTACT MENTIONED THAT THE TRANSMISSION SHIFTED INDEPENDENTLY FROM DRIVE INTO NEUTRAL ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE. MAILED OUT 01/13/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663543December 11, 2014
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
4 TIMES THIS MONTH I WAS SITTING STILL AND ALL LIGHTS ON DASH CAME ON.THE CAR ONLY HAS 1100 MILES.THE TRAC MALF LIGHT,BRAKE LIGHT,STEERING LIGHT ECT.THIS CAR IS ONLY 4 MONTHS OLD AND ALREADY GIVING PROBLEMS LIKE THIS.VERY UN HAPPY WITH CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663711December 11, 2014
STEERING
WHILE DRIVING ON THE HIGHWAY, I NOTICED THAT THE STEERING WHEEL WOULD INTERMITTENTLY "STICK" IN CENTER POSITION, MAKING IT DIFFICULT TO MAKE THE MINOR ADJUSTMENTS NECESSARY TO DRIVE STRAIGHT ON A ROAD THAT IS NOT PERFECTLY FLAT. MY CAR HAS HAD THIS ISSUE INTERMITTENTLY THE ENTIRE TIME I HAVE OWNED IT, AND OCCURS IN VARYING DEGREES. I RECEIVED THE LETTER THAT CHEVROLET WAS DOING A SPECIAL COVERAGE WARRANTY EXTENSION FOR THE PROBLEM, YET MY DEALERSHIP CANNOT REPRODUCE THE ISSUE AND WILL NOT FIX IT. I FEEL THIS IS COMPLETELY UNACCEPTABLE. A PART DEFECT IN THE STEERING SYSTEM LIKE THIS SHOULD BE FIXED WITH A RECALL, FIXING EVERY VEHICLE. BECAUSE IT'S ONLY A WARRANTY EXTENSION, THEY WILL SIMPLY NEVER REPRODUCE THE ISSUE AND IT WILL NEVER BE FIXED. THIS DOES NOT MAKE ME COMFORTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663172December 9, 2014
ENGINE
I AM NOTIFYING YOU THAT I HAVE HAD MY WATER PUMP REPLACED THREE TIMES SINCE I HAVE OWNED THE CAR WHICH WAS BOUGHT IN APRIL OF 2012 WITH 9,000 MILES ON IT, IT SEEMS EVERY FALL I AM REPLACING THE WATER PUMP AS IT HAS SOME SORT OF LEAK INTERNALLY. IT IS VERY FRUSTRATING TO CONTINUE TO HAVE THIS PROBLEM. NOW RECENTLY MY TURBO OIL LINE SPRUNG A LEAK AT 92,000 MILES AND SO DID MY TRANSMISSION OIL LINE SO IT WAS BACK IN THE REPAIR SHOP. I HAVE ALSO HAD TO REPLACE THE HEATED SEAT ELEMENT AS THIS HAS BURNT OUT SOMEHOW. THIS CAR HAS BEEN VERY FRUSTRATING MECHANICALLY BUT OTHERWISE LOVE MY CRUZE. IS THERE ANYTHING I CAN DO BESIDES WAIT FOR THE 4TH WATER PUMP TO CLAIM A LEMON UNDER THE LEMON LAW? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663281December 9, 2014
STEERING
AT LOW SPEEDS, WHEN TURNING, THERE IS A GRINDING SENSATION IN THE STEERING WHEEL AND CAN BE FELT IN THE FLOORBOARD. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP AND THEY WERE UNABLE TO REPRODUCE THE PROBLEM. IT ONLY OCCURS AFTER THE CAR HAS BEEN SITTING FOR OVER 15 MINUTE AND HAS A CHANCE TO COOL DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662313December 5, 2014
STEERING
AT HIGHWAY SPEEDS THE STEERING STICKS. MAKING IT SCARY TO DRIVE AND DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654368December 3, 2014
ELECTRICAL SYSTEM
2012 CHEVROLET CRUZE. CONSUMER STATED THE VEHICLE WOULD POWER OFF, AND IGNITION WOULD NOT TURN OR KEYS COULD NOT BE REMOVED. *SS THE CONSUMER STATED THE VEHICLE WOULD SPONTANEOUSLY SHUT DOWN WHILE DRIVING FOR NO APPARENT REASON. WHEN THE VEHICLE SHUT DOWN, SHE WAS UNABLE TO TURN THE IGNITION OR REMOVE THE KEY. NOTHING IN THE VEHICLE WORKED, WHEN THE VEHICLE SHUT DOWN. AFTER 20 MINUTES, SHE WAS FINALLY ABLE TO START THE VEHICLE. AFTER DRIVING 100 FEET, THE VEHICLE WOULD SHUT OFF AGAIN. THE DEALER EXAMINED THE VEHICLE, BUT WAS UNABLE TO DIAGNOSE THE PROBLEM. THE CONSUMER CONTINUED TO EXPERIENCE THE SAME PROBLEM. THE CONSUMER DECIDED TO SELL THE VEHICLE. *JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661870December 3, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SPEED REDUCED WITHOUT WARNING AND THE CONTACT WAS UNABLE TO ACCELERATE. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND THE FAILURE RECURRED. THE CONTACT STATED THAT SHE HAD TO RESET THE COMPUTER AND WAS ABLE TO ACCELERATE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661667December 2, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 30 MPH, THE RADIO SHUT OFF WHEN THE HEAT WAS ACTIVATED. THE CONTACT ALSO STATED THAT THE KEY FOB FAILED TO LOCK AND UNLOCK THE DOORS. WHEN THE VEHICLE WAS IN THE PARK POSITION, THE STABILITY TRACK AND TRACTION CONTROL LIGHTS ILLUMINATED. THE FAILURES OCCURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 51,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661462December 1, 2014
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WAS TRAVELING ON THE HIGHWAY WITH CRUISE CONTROL SET AT 67MPH WHEN SUDDENLY THE CAR JUST LOST POWER AND THE ENGINE QUIT RUNNING. ALL OF THE DASHBOARD INSTRUMENTS LOST POWER ,GAS GAUGE REGISTERED EMPTY, ETC. ALTHOUGH THE RADIO DID NOT GO OFF. LUCKILY THIS HAPPENED WITH VERY LIGHT TRAFFIC AND WAS ABLE TO PULL OFF IN THE EMERGENCY LANE AND PUT THE VEHICLE IN PARK AND RESTARTED THE VEHICLE WITH NO TROUBLE. CONTINUED OUR TRIP AND DID NOT HAPPEN AGAIN. AFTER THINKING ABOUT THIS I DID NOTICE THE VEHICLE A FEW WEEKS AGO LOSING SOME ACCELERATING SPEED/POWER INTERMITTENTLY WHILE TRAVELING. NOT SURE IF THAT WAS AN INDICATOR OR NOT. DID CALL ONSTAR APPROXIMATELY 5 HOURS AFTER INCIDENT TO DIAGNOSE AND SEE IF ANY ERROR CODES CAME UP AND THEY STATED THEY SHOWED NOTHING. THIS IS MY DAUGHTERS VEHICLE AND I FEAR THAT IF SHE IS TRAVELING IN HEAVY TRAFFIC AND THIS HAPPENS AGAIN THAT THIS COULD CAUSE A SEVER ACCIDENT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661285November 29, 2014
ENGINE AND ENGINE COOLING
WHILE DRIVING MY CAR WITH THE HEATER ON AND THE DIAL SET AT HIGH THE CAR DEVELOPED A HORRIBLE ANIT FREEZE SMELL. IT WAS SO BAD I HAD TO OPEN THE WINDOWS TO GET THE SMELL OUT OF THE CAR. IT DID NOT HELP WHEN I TURNED THE HEATER TO A LOWER SETTING. THIS PROBLEM SEEMS TO OCCUR MORE OFTEN WHEN THE HEATER IS SET ON HIGH. I TOOK IT TO THE DEALER BECAUSE I RECEIVED A LETTER FROM CHEVY STATING THERE MAY BE A PROBLEM WITH A COOLENT LEAK AROUND THE WATER PUMP. THEY SAID THEY FOUND A LEAKING RETURN HOSE THAT GOES TO THE TANK AND REPLACED IT. IT DID NOT FIX THE PROBLEM. I STILL SMELL ANTIFREEZE AND SOMETIMES IT IS SO BAD IT MAKES ME FEEL SICK. ITS HORRIBLE AND IF THEY CANT FIGURE THIS OUT I WILL HAVE NO CHOICE BUT TO GET RID OF THIS CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661158November 28, 2014
ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE ELECTRONIC STABILITY CONTROL LIGHTS KEEP FLASHING ON AND OFF WHILE DRIVING. I WILL BE DRIVING MY CAR THEN THE LIGHT WARNING LIGHT WILL FLASH, AND ALL LIGHTS IN THE DASHBOARD WILL BLINK ON AND OFF. THE BLINKER NOISE WILL TURN OFF THEN ON AGAIN. HOWEVER, THE ELEC. STABILITY CONTROL LIGHT DOES NOT STAY ON PERMANENTLY. IT'S LIKE MY CAR DOES IT WHEN IT FEELS LIKE IT. I HAVE TO TURN MY CAR OFF FOR A FEW MIN AND START IT AGAIN TO GET IT BACK TO NORMAL. THIS HAPPENS AT ANY LOCATION AND SPEED. YESTERDAY 11/27/14 THIS OCCURRED AND STEERING BECAME DIFFICULT. I HAVE TAKEN MY CRUZE IN BEFORE REGARDING THIS AND WAS TOLD IT COULD NOT BE DUPLICATED, THEREFORE THERE WAS NO PROBLEM. I DO NOT WANT TO BE DRIVING MY CAR IN FEAR OF SAFETY. I HAVE MADE ANOTHER APPT AT ANOTHER DEALERSHIP AND WAS ALREADY TOLD THEY WOULD HAVE THE CAR ALL DAY AND DO NOT PROVIDE ANY TYPE OF COURTESY CAR...THAT I WOULD HAVE TO RENT A CAR. THIS SERVICE ALSO "MAY OR MAY NOT BE COVERED UNDER WARRANTY" BECAUSE MY CRUZE IS FROM 2011 AND CURRENTLY HAVE OVER 50K MILES ON IT. I LOVE MY CRUZE, BUT THE SERVICE REGARDING THIS ISSUE IS TERRIBLE AND NEEDS TO BE ADDRESSED. VEHICLE SAFETY IS ON THE LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661173November 28, 2014
WHEELS, TIRES
TPMS WENT ON THANKSGIVING MORNING TIRE PRESSURE WAS 10. FILLED TIRE UP TO 32, WENT BACK OUT LATER TIRE PRESSURE WAS AT 10. CHECK IT BEFORE GOING TO SLEEP, TIRE PRESSURE WAS AT 4, FILLED IT UP TO 37. CHECKED IT IN THE MORNING AND IT WAS 4. TOOK CAR TO DISCOUNT TIRE, TECHNICIAN SAID THERE WAS A BUBBLE ON MY TIRE AND IT COULD NOT BE REPAIRED NEEDED A NEW TIRE. 163.00 LATER. THIS CAR IS ONLY SIX MONTHS OLD AND I SHOULD NOT HAVE TO BE REPLACING IT. THEY ARE FIRESTONE TIRES AND I AM VERY ANGRY THAT I HAVE TO PUT A NEW TIRE ON MY BRAND NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660535November 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED WHILE EXITING A FREEWAY AT 30 MPH, A LOUD CLUNK NOISE EMITTED AS THE VEHICLE FAILED TO ACCELERATE. AFTER SAFELY PARKING, THE CONTACT NOTICED THAT THE CHECK ENGINE, SERVICE AIR BAG, SERVICE POWER STEERING AND EMERGENCY BRAKE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, THE CONTACT MENTIONED THAT ALL OTHER ELECTRICAL COMPONENTS SUCH AS DOOR LOCKS, HAZARD LIGHTS, AND WINDOWS FAILED TO WORK AS WELL. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN STATED THAT THE WIRING TO THE POWER BOX HAD TO BE REWIRED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 58,715.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660533November 24, 2014
ELECTRICAL SYSTEM, STEERING, ENGINE, EXTERIOR LIGHTING
VEHICLE SHUTDOWN WHILE DRIVING ON HIGHWAY, SEVERAL TIMES. THE CAR ELECTRIC TURNS OFF AND OR FLASHES, STABILTRAK LIGHTS COME ON AND FLASHES, CHECK ENGINE FLASHING, CAR COMPLETELY SHUTS DOWN, STEERING IS ELECTRONIC OR MOTOR POWERED AND IS HARD TO USE, TRANSMISSION JERKS BEFORE SHUTDOWN AND BREAKS DON'T WORK VERY WELL. RAN OVER CURB AND OFF THE ROAD TO AVOID COLLIDING WITH OTHER VEHICLES. PICTURE, IM DRIVING ON A HIGHWAY AT NIGHT DOING 65 OR SO, ALL POWER GOES OUT, ITS DARK, OTHER CARS CAN NOT SEE ME WELL, THEY ARE SWERVING AND IM SWERVING. THIS HAPPENED FIRST AROUND 20K AND HAS HAPPENED ON SEVERAL OCCASIONS AFTER. NO CORRECTIONS OFFERED BY GM UNDER WARRANTY, COMPLAINTS WERE COMPLETELY IGNORED, UNTIL MURDOCK CHEVY IN MANHATTAN KS. THEY ARE CURRENTLY TRYING TO GET IT FIXED AND GAVE ME A LONER CAR, ALL OTHER SERVICING DEALERS REFUSED A LOANER CAR, AND TOLD ME ITS FIXED EACH TIME. CAR STILL HAS THE PROBLEMS LISTED AND NO SOLUTION IS GIVEN FROM GM OR CHEVY TO FIX THIS DEADLY SITUATION. ALSO DAMAGE TO THE CAR FROM AN ENGINE OVERHEAT OR DASHBOARD OVERHEAT AT THE SAME TIME DAMAGING ELECTRIC, WINDSHIELD, RADIO, GAUGES AND DASH COMPARTMENT LEVER. EXTREME HEAT, BURNING SMELL INSIDE. FLOORBOARD BY THE FEET MELTS CARPET AND BURNS FEET, ALL AT THE SAME TIME, ON DRIVES OF 30 MINUTES OR MORE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10660324November 23, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ON THIS DATE WE SCHEDULED A OIL CHANGE WITH A DEALER WHO HAS PERFORMED ALL MAINTENANCE, RECALLS AND REPAIRS SINCE THE PURCHASE OF OUR NEW CAR. WE WHERE NOTIFIED THAT THE CAR WAS READY FOR PICK UP THAT MORNING AS WE ARRIVED WE PAID OUR INVOICE, THE CONSULTANT MADE US AWARE THAT THE ENGINE LIGHT CAME ON (FIRST TIME SINCE NEW?) THIS CONSULTANT DID NOT DOCUMENT THIS ENGINE LIGHT TO OUR RECORDS. WELL, THE ENGINE LIGHT KEPT GOING OFF AND ON DURING THE NEXT 10K MILES (2 OIL CHANGE LATER, OUT OF WARRANTY, MY FAULT) I HAD THIS CHECK ENGINE LIGHT DIAGNOSED BY OUR DEALER AND THEY HAD THE CODES AND THEN FURTHER TRIED TO CORRECT THE PROBLEM. THEY WANTED $800.00 TO INSTALL A NEW AIR INTAKE MANIFOLD AND THROTTLE BODY THEN CONTINUE TO TEST FOR MORE PROBLEMS WITH NO GUARANTEE OF REPAIR. I COULD NOT AFFORD THE REPAIR AND DECLINED THE FIX. THE OTHER PROBLEM SURROUNDING THIS CAR SINCE APRIL 21, 2014 WAS THAT THE FUEL GAUGE WOULD NOT SHOW FULL AFTER FILL UP AND WOULD MOVE UP AND DOWN THE SCALE ON THE GAUGE. THE AC WOULD COME ON AT STRANGE TIMES WHEN RUNNING THE HEATER? WELL ANY WAYS THAT WAS 7 HOURS AT THE DEALER AND MADE FOR A LONG DAY. I HAD TO RETURN TO PICK UP THE COVER THEY FORGOT TO INSTALL OVER THE SPARK PLUGS, AND COMPLAINED ABOUT THE LEATHER SETS BEING SOAKING WET WITH WATER AND THAT THE CAR HAS HAD THESE PROBLEMS SINCE APRIL 2014 UNDER WARRANTY, THE DEALER DID NOT WANT TO HELP US? I PURCHASED THIS CAR FROM THEM AND PURCHASED THE 35K OIL CHANGE EXTENDED WARRANTY AND BUMPER TO BUMPER WARRANTY? THIS DEALER DID ALL ! THE MAINTENANCE, RECALLS AND REPAIRS. I'M GLAD WE DIDN'T GO OVER THE 1000 FOOT CLIFF AT YELLOWSTONE WHEN THE BRAKES DECIDED NOT TO WORK (WE LEARNED LATER OF THE BRAKE RECALL) THEY HAVE A EXCUSE FOR EVERY QUESTION YOU ASK, NO REPORTS ON THE ALL POINT INSPECTION ON OUR BRAKES AND TIRES, PASSWORD PROBLEM THEY SAY? I'M READY TO BUY A TRUCK ELSEWHERE NOW, POOR GM AN CHEVY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660093November 21, 2014
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 65 MPH, THE VEHICLE STARTED JERKING AND THE CONTACT WAS UNABLE TO SHIFT GEARS. THE ENGINE STALLED AND WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659701November 20, 2014
POWER TRAIN, AIR BAGS
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND ENGAGING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MENTIONED THAT WHILE SLOWING DOWN FOR A TRAFFIC LIGHT, THE TRANSMISSION FAILED TO SHIFT DOWN TO FIRST GEAR AND REMAINED IN THIRD GEAR WHICH PREVENTED THE VEHICLE FROM ACCELERATING FROM A STANDING POSITION. THE CONTACT INDICATED THAT WHILE DRIVING DOWN A HILL IN FIRST GEAR, THE TRANSMISSION WOULD ERRONEOUSLY SHIFT TO SECOND GEAR. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED A COMPUTER MODULE WHICH CORRECTED THE GEAR SHIFTING PROBLEM BUT THE ACCELERATION PROBLEMS PERSISTED. IN ADDITION, THE CONTACT STATED THAT IN AUGUST 2014 WHILE DRIVING APPROXIMATELY 30 MPH, A SECOND VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE VEHICLE AND THE AIRBAGS FAILED TO DEPLOY. BOTH THE DRIVER AND FRONT PASSENGER SUFFERED HEAD AND NECK INJURIES. A POLICE REPORT WAS FILED. NO ADDITIONAL INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10659723November 20, 2014
POWER TRAIN, ELECTRICAL SYSTEM, STEERING, ENGINE
THE VEHICLE WOULD NOT SHIFT OUT OF PARK NOR REMOVE THE KEY. THE WHEEL WAS LOCKED AS WELL AS THE SHIFT LEVER. THE CAR WOULD TURN ON HOWEVER WOULD NOT MOVE. THERE WAS NO LIGHTS IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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