Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10668736December 29, 2014
ENGINE, ELECTRICAL SYSTEM
HEATER AT FIRST DID NOT WORK; DEALER REMOVED AIR BUBBLES AND TOPPED OFF RADIATOR. THE DEALER MECHANICS MENTIONED THAT TYPICALLY THE THERMOSTATS OR TEMPERATURE SENSORS HAVE GONE IN THE CRUZES. 2 WEEKS LATER - SURE ENOUGH, BACK AT DEALERSHIP - NEED 2 TEMPERATURE SENSORS NOW. BASED ON BLOG ACTIVITIES - IT SEEMS LIKE THESE WARRANT A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668600December 28, 2014
VISIBILITY/WIPER
DRIVERS SIDE WINDSHIELD WIPER FAILURE AT NIGHT, IN RAIN, AT SPEED, RESULTING IN SEVERE LOSS OF VISION. FOUND THAT WIPER TRANSMISSION INTERMEDIATE LINK SEPARATED FROM LH WIPER TRANSMISSION BELLCRANK AT BALLSOCKET..FURTHER IDENTIFIED PLASTIC BALLSOCKET ON LINK FAILED, AND COULD NOT BE REATTACHED. REPLACED WITH NEW WIPER TRANSMISSION ASSEMBLY P/N 95971326. OEM FAILED PART IDENTIFIED BY #95971324 DONGYANG 12/10/10 14:16:18 VEHICLE PRIMARILY DRIVEN IN RAINY CLIMATE, WIPERS USED A LOT. NEVER FROZEN TO WINDSHIELD, OR ICE/SNOW BUILDUP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668602December 28, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM
3RD TIME SINCE PURCHASING IN MARCH 2014 THAT HEATER AND OR AIR CONDITIONING HAS STOPPED WORKING. WAS TOLD FIRST 2 TIMES THAT IT WAS THE MOTOR AND SENSOR, THOSE WERE REPLACED NOW WHILE MAKING YET ANOTHER ROAD TRIP 4 HOURS FROM OUR HOME WITH OUR CHILD THE HEAT WENT OUT. HEATER WILL NOT BLOW WARM AIR OR ANY AIR FOR THAT MATTER AND DEFROSTED WILL NOT WORK RESULTING IN US STOPPING EVERY FEW MILES TO MANUALLY WIPE THE WINDSHIELD DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668467December 27, 2014
VISIBILITY/WIPER
WHILE DRIVING ON THE NYS THRUWAY AT 5:30 A.M. THROUGH LIGHT SNOW AND RESULTING SALTY ROAD-SPRAY FROM OTHER VEHICLES, THE DRIVER'S SIDE WIPER STOPPED WORKING WITHOUT WARNING. THE PASSENGER SIDE CONTINUED TO WORK. I PULLED OFF THE NYS THRUWAY TO TRY TO SEE IF I COULD GET THE WIPER MOVING AGAIN BY LOWERING IT FROM A 90-DEGREE UPRIGHT POSITION IN WHICH IT WAS STUCK, TO THE RESTING POSITION. I TRIED THE WIPERS AGAIN AND THE DRIVER'S SIDE WENT UP ABOUT SIX INCHES AND STOPPED. TRIPLE A CAME AND FLATBEDDED MY CAR TO A DEALERSHIP WHERE IT WAS DETERMINED THE WIPER TRANSMISSION HAD GONE BAD AND NEEDED TO BE REPLACED. THIS CAR IS 2 YEARS OLD, AND THE WINDSHIELD WAS ALWAYS CLEARED OF HEAVY SNOW/ICE BEFORE USING THE WIPERS--WIPERS WEREN'T USED TO REMOVE SNOW. OTHER CRUZE OWNERS HAVE POSTED SAME ISSUE WHICH LEADS ME TO BELIEVE THE PART IS DEFECTIVE AND SHOULD BE REPLACED AT THE COST OF THE COMPANY. I PAID $235.94 IN PARTS AND LABOR, AND AN ADDITIONAL $53 IN TOWING EXPENSES BEYOND MY TRIPLE A COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668479December 27, 2014
ELECTRICAL SYSTEM, ENGINE, STEERING
WATER PUMP HAD TO BE REPLACED DUE TO LEAK, COMPUTER REPROGRAMED TO FIX STEERING WHEEL CATCH, BATTERY TERMINAL CABLE REPLACED FOR UNKNOWN REASON. ALL THIS ON A BRAND NEW 2014 CRUZE. WTF? NOT TO MENTION INITIAL DRIVE SHAFT REPAIRS. THOUGHT THIS WAS AN AMERICAN MADE CAR WITH QUALITY AMERICAN PARTS, WORST FIRST NEW CAR BUYER EXPERIENCE EVER. MAKE IT RIGHT GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667904December 23, 2014
ENGINE
I WAS AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN, I WAS ABOUT TO PUSH THE GAS PEDAL. THE VEHICLE DASH READ ENGINE POWER IS REDUCED AND SHUT OFF. I TRIED SEVERAL TIMES TO START THE VEHICLE BUT IT SHUT DOWN SAYING THE SAME THING ON THE DASH. I'M AFRAID BECAUSE SOMEONE COULD HAVE RAN INTO ME FROM THE REAR AND I HAVE A 7YR OLD DAUGHTER. I THINK THIS SHOULD BE HANDLED IMMEDIATELY. THIS IS NOT SAFE AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667596December 22, 2014
ENGINE, FUEL SYSTEM, GASOLINE
TOOK VEHICLE IN FOR OIL CHANGE, HAD TO DO "HEAVY ENGINE REPAIR" PER TECHNICIAN, REPLACED WATER PUMP AND SEAL AS IT WAS FOUND LEAKING. REFILLED WITH COOLANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667590December 22, 2014
ELECTRICAL SYSTEM, STRUCTURE
8/6/13-THE TRUNK RELEASE SWITCH DOES NOT WORK. DIAGNOSIS WAS FAULTY TRUNK RELEASE SWITCH, THE TECHNICIAN REPLACED IT. HVAC BLOWER MOTOR IS NOISY AND RATTLES CAN BE HEARD INSIDE AND OUTSIDE OF THE CAR. ALSO HAD INTERMITTENT DELAY WHEN TURNING HVAC ON. TECHNICIAN REPLACED THE BLOWER MOTOR. COULD NOT FIND REASON FOR DELAY. 1/22/14 - HVAC BURNING SMELL WHEN RUNNING HEAT. TECHNICIAN REPLACED HVAC CASE WITH NEW DESIGN GREASE ON IT. FILLED COOLANT. 7/24/14- SAME THING HAPPENED TO TRUNK RELEASE WAS REPLACED AGAIN. OUTSIDE TEMPERATURE SENSOR DID NOT WORK, IT WAS REPLACED. THE VENT IN CAR FOR BLOW TAB BROKE OFF, IT WAS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667812December 22, 2014
VISIBILITY/WIPER
WAS DRIVING WHEN THE WIPER TRANSMISSION FAILED. WAS ABLE TO RIG IT SO I COULD CONTINUE TO DRIVE. STOPPED AT DEALERSHIP THEY SAID 7 WEEKS FOR THE PART. WAS ABLE TO OBTAIN FROM A DISMANTLER. THE CHEVY CRUZE FORUM SAYS THIS IS A COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667535December 21, 2014
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
I WAS PULLING OUT OF A GAS STATION, USE TO MY NORMAL POWER AND ALMOST GOT HIT BECAUSE MY CAR WOULDN'T GO OVER 15MPH FLOORED. THEN LOOKED DOWN AND SAW A ENGINE POWER IS REDUCED, SERVICE STABILI TRAK AND SERVICE TRACTION CONTROL. SO I TOOK TO A MECHANIC HE HOOKED IT UP AND THE CODE SHOWED UP AS MY THROTTLE BODY POSITION SENSOR. THEY REPLACED IT AND DROVE IT AND IT DROVE FINE FOR ABOUT TWO WEEKS. I WAS JUST GOING DOWN THE ROAD THEN ALL OF A SUDDEN MY CAR DID THE SAME THING. I LOST POWER SO FAST THAT I ABOUT GOT REAR ENDED. TOOK IT BACK TO THE BODY SHOP AND SHOWED THE SAME CODE SO THEY REPLACED THE PART AGAIN. AND TWO DAYS AFTER ALL THIS MY CAR IS DOING THIS AGAIN. THIS IS EXTREMELY DANGEROUS AT HOW IT LOOSES ENGINE POWER. IT LOOSES IT SO FAST THAT SOMEONE CAN GET HURT EXTREMELY BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10666970December 17, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE DECREASED IN SPEED AND STALLED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659520December 16, 2014
ENGINE AND ENGINE COOLING
2014 CHEVROLET CRUZ LTZ EXHAUST FUMES/MOLD/ANTIFREEZE SMELLS CAUSED SICKNESS, BAD ALLERGIES, EYES, NOSE, LUNGS PROBLEMS. *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664640December 16, 2014
STRUCTURE:BODY, AIR BAGS
JUST A SHORT TIME AFTER I BOUGHT THIS CAR, WHICH I LOVE, I HIT A DEER. I WAS GOING 45 MPH AT THE TIME AND THE IMPACT DID $10,000 DAMAGE BUT THE AIR BAG DID NOT GO OFF. THANKFULLY I WAS NOT HURT AND I WAS WEARING MY SEAT BELT. TO THIS DAY THE CAR JUST ISN'T THE SAME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10664211December 15, 2014
STEERING
I WAS DRIVING ON A RESIDENTIAL ROAD AT AROUND 1030PM. I HAD A BLOW OUT ON MY CAR EARLIER ON THE PASSENGER FRONT TIRE SO I HAD PUT A DONUT ON THE FRONT PASSENGER SIDE. THE ROAD CURVED LEFT AND AS I WAS TRYING TO TURN MY VEHICLE TO GO AROUND THE CURVE OF THE ROAD MY STEERING WHEEL WOULD NOT TURN. IT WAS LOCKED IN A STRAIGHT POSITION. I APPLIED MY BRAKES BUT IT WAS TO LATE AND I HIT THE REAR END OF A PARKED SUV ON THE ROAD. I WAS VERY CONFUSED AND I HAD TO TAKE A FIELD SOBRIETY TEST IN WHICH I DID AND I PASSED. I WAS ISSUED A CITATION FOR FAILURE TO PROVIDE PROPER LOOK OUT. WHAT THE HECK IS THAT? I TOLD EVERYONE AT THE TIME OF THE INCIDENT THAT I COULD NOT TURN THE STEERING IT WOULD NOT TURN FOR ME, I HAVE HAD 2 LOWER BACK SURGERIES, I NEED ANOTHER ONE, I HAVE A SERIOUS PROBLEM WITH MY NECK WHICH IS GOING TO REQUIRE SURGERY, AT LEAST ONE SURGERY IF NOT MORE. I NEED TO HAVE MY LEFT KNEE RE DONE ALSO. I HAVE BEEN HAVING MAJOR HEADACHES AND MORE PAIN THAN USUAL SINCE THE ACCIDENT. MY LEFT WRIST GOT SCREWED UP ALSO. I COULD OF EASILY KILLED MYSELF. WELL THEN I GET THIS LETTER SAYING THAT THE STEERING WHEEL COULD HAVE FRICTION AND ACTUALLY STICK IN THE STRAIGHT POSITION. THE REASON BEING IS THAT THE CAUSE OF THE PROBLEM IS WORKERS NOT CORRECTLY INSTALLING CRITICAL PARTS ON THE CAR. SO ENGINEERS HAVE CHANGED THE INSTALLATION PROCESSES FOR THE STEERING WHEELS AND TRANSMISSIONS TO MAKE SURE PARTS ARE INSTALLED CORRECTLY. WELL IT IS A LITTLE TO LATE FOR THAT FOR ME. MY VEHICLE WAS TOTALED. I RECEIVED THE LETTER ON DECEMBER 5, 2014. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10664357December 15, 2014
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE COOLING FAN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE THERMOSTAT SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000. UPDATED 02/24/15*LJ UPDATED 10/7/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664448December 15, 2014
STRUCTURE:BODY
ROAD WAS ICY AND I SLID INTO A DUMP TRUCK THAT HAD ALREADY CRASHED INTO CEMETERY FENCE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10664450December 15, 2014
AIR BAGS, STRUCTURE:BODY
THE ROAD WAS ICY AND I SLAMMED INTO BACK OF DUMP TRUCK THAT ALREADY CRASHED INTO FENCE OF CEMETERY,AND MY AIR BAGS NEVER DEPLOYED (I COULDV'E BEEN SERIOUSLY HURT) BUT I WASN'T. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10664463December 15, 2014
STRUCTURE:BODY:DOOR
INTERIOR DOOR HANDLE CHROME PLASTIC OVER IS PEALING OFF, WITH SHARP EDGES EXPOSED. IT EASILY CAUSES CUTS, AND SCRATCHES. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10664163December 14, 2014
ELECTRICAL SYSTEM, POWER TRAIN
CAN'T REMOVE KEY WHEN CAR IS IN PARK. TWO DIFFERENT TIMES NOW. ALSO CAR WITH 900 MILES ON IT FAILED TO START AND KEY WAS STUCK THIS TIME ALSO. TOW TRUCK DRIVER CALLED, HE ALSO COULD NOT REMOVE KEY. CHECKED CAR FOR ANYTHING LEFT ON, FOUND NOTHING. JUMPED CAR, IT STARTED, HE MOVED THE SHIFTER LEVER ROUGHLY SEVERAL TIMES, KEY CAME OUT. TOLD US NOT TO TURN CAR OFF AND TAKE IT TO DEALERSHIP. DRIVER THOUGHT BATTERY WAS BAD ALSO. TOOK CAR IN. THEY KEPT CAR THREE DAYS. WERE TOLD TWICE BY SERVICE MAN BATTERY HAD A BAD CELL. WHEN CALLED TO PICK UP CAR, SERVICE TOLD US WE MUST HAVE LEFT SOMETHING ON. THAT NOTHING WAS WRONG. AND WE MUST NOT HAVE SHIFTER IN PARK. LEFT DEALERSHIP, NO BATTERY REPLACED, NO REAL ANSWER TO WHY KEY DIDN'T COME OUT. DID NOT EVEN PUT CAR ON A CHARGER TO GET BATTERY BACK TO 100%. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663948December 12, 2014
AIR BAGS, STRUCTURE:BODY, EXTERIOR LIGHTING
TRAVELING WEST AND AN EAST BOUND VEHICLE TURNED IN FRONT OF ME. THE OTHER DRIVER WAS TICKET FOR FAILURE TO YIELD AND ACCIDENT CAUSING BODILY INJURY. MY AIR BAGS DID NOT DEPLOY I SUSTAINED INJURIES TO MY CHEST, HIT MY HEAD ON DRIVERS SIDE WINDOW AND MY LEFT SHOULD AND RIBS WERE THROWN IN TO THE DOOR. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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