Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11589211May 16, 2024
VEHICLE SPEED CONTROL
The vehicle has been struggling off and on to accelerate from a stopped position or a need to suddenly increase in speed (merging onto an expressway). I have replaced several parts of the car, there are no codes available to the technicians but it is reported in several forums and a common issue. I have almost been t-boned making a left turn onto major roads where there are cars going 55-70 or above mph because the car suddenly stops working even when pressing the acceleration pedal all the way to the floor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588491May 13, 2024
TIRES:TREAD/BELT, TIRES
When going in to get new tires, I was infomred the Primwall 205/55R16 I had had put on the car less than 2 years ago are now seperating. So far, the company is unwilling to replace them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588307May 12, 2024
ENGINE, ELECTRICAL SYSTEM, STEERING
Car caught on fire under hood
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11588064May 10, 2024
ENGINE
Since I’ve brought the car there is always an issue with the car overheating and something with the cooling system that needs to be repaired. It happens frequently and I’ve spent more in repairs than what I paid for the car. It’s always something with the coolant system that causes it to overheat which is dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587716May 8, 2024
SERVICE BRAKES
I bought my car used. I have replaced the Brake Pedal Position Sensor 3 times on my own and 1 time by Anderson General Tire. Sometimes when I go to brake, there is no brake and I have to push real hard with my foot and finally the car will brake. It feels as if my brakes go out and sometimes I have to pump the brake pedal. It happens also when I start my car after it's been sitting and I brake to shift into drive. My car says it doesn't have any recalls but I have been having this problem. My car has been serviced numerous times by Chevrolet immediately after buying it. I only had to stop taking it there because my warranty ran out and then they wouldn't cover the costs anymore. Codes that come up are P057D and U0140-71: Brake Pedal Position Sensor Circuit High and Brake Pedal Position Sensor Circuit High Voltage and Anti-lock Brake System (although this does not show on the dash).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585245April 25, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
The contact owns a 2018 Chevrolet Cruz. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ECM. The vehicle was not repaired. After investigating the failure, the contact related the failure to Product Emission Recall 18239. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584805April 23, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
To whom it may concern, I am writing to express my deep disappointment and frustration regarding my recent experience with my 2017 Chevrolet Cruze. It has come to my attention that there is a known issue with the piston in the engine of this model, and unfortunately, I have fallen victim to it. This issue has caused significant inconvenience and expense for me. As a loyal Chevrolet customer, I expect better quality and reliability from your vehicles. I urge you to address this matter promptly and take responsibility for the faulty piston in the engine of the 2017 Chevrolet Cruze. I trust that you will take appropriate action to rectify this situation and restore my confidence in your brand. Case # 9-12557961076
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583921April 18, 2024
ELECTRICAL SYSTEM
tpms light 3 tirees affected to expensive to replace Chevrolet needs to inquire about the life of the tpms system on their vehicles should last longer than 5 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583485April 17, 2024
POWER TRAIN, ELECTRICAL SYSTEM
Various parts of the cooling system have failed on this vehicle multiple times even after under warranty repair (twice in as many years beginning in 2018) at a licensed dealership; and again several more times since, most recently this week. At no point did a Chevrolet/GM employee/representative alert me of known common issues, and they even incredulously asked me who did prior repairs when it was indeed, their dealership. In all, nearly every hose been replaced at least three times, reservoir tanks replaced, and thousands of dollars outside of warranty repairs have occurred on the same components. The vehicle has completely blown hoses while driving and filled the cabin with burning, noxious, and sweet smells, and fogged up the windshield with vaporized fluids. Coolant certainly leaks and works it way into the cabin. I was not made aware of any known issues though this appears it is a common problem with this vehicle. Issues with the battery/powder have also plagued this vehicle. It results in the "stabilitrak" failing randomly, electrical issues that causing power failures and disruptions to dashboard lights and components, sound system (including from the radio, to the sounds of the blinker and alerts), and engine power getting cut off. These incidents started occurring after about a year of purchasing the vehicle (certified used) in 2017. It appears the previous owner also faced these problems. I do not currently have paperwork of the repairs but they can be obtained. Date given is of the most recent incident with the first instance occurring in 2018. I also believe this vehicle may be a victim of the airbag defect, causing a possibly premature deployment of the side airs bags only during a front tire collision. Plastic pieces broke off and caused injuries to my scalp and shoulder, though the recall would not be issued for at least 2 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583338April 16, 2024
ENGINE
Everything thing on this engine has failed. Oil and coolant leaks just keep happening now the head gasket started leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583386April 16, 2024
AIR BAGS
The contact owns a 2014 Chevrolet Cruze. The contact received notification of NHTSA Campaign Number: 23V674000 (Air Bags) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581800April 8, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Chevrolet Cruze. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a cracked catalytic convertor. The vehicle was repaired, however, two years later the failure recurred, and the vehicle was taken to an independent mechanic where it was diagnosed with catalytic convertor failure. The vehicle was not repaired. The contact discovered an unknown recall; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580996April 3, 2024
SUSPENSION
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at various speeds, there was a clunking sound, and the sound was more prominent while driving over small bumps or dents in the roadway. The vehicle was taken to the dealer where it was diagnosed with a bent sway bar. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580347March 31, 2024
POWER TRAIN
Internal transmission failure Just started with the transmission coolant line coming off on the interstate and the car wouldn't go this can cause a major wreck an now the transmission is going out has been verified by jd byrider and has several coolant leaks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578827March 22, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
UNKNOWN! I do not have much car knowledge but I do know that the transmission has blown in my 2018 Chevy Cruze two times and the shifter made a clicking noise that was very alarming. I have a video but the option to upload a file is only for pictures, I think the video is very crucial to understanding what I mean by clicking noise. The noise was would come randomly about 4 months after having the car. At the time I was [XXX] with no experience of even having my own vehicle and didn’t know I should have taken it back, now it’s too late because my warranty is up. This issue is common and many experts I’ve spoken to are aware that the Chevy cruzes have transmission issues. There was a recall for a “transmission bolt” I took my car to Chevy Cruze in Poughkeepsie New York for the recall and 18 days later my transmission blew. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578614March 21, 2024
UNKNOWN OR OTHER, SERVICE BRAKES, STRUCTURE:BODY
Runs like the black stallion with a stud of a hide [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578400March 20, 2024
AIR BAGS
The contact owns a 2014 Chevrolet Cruze. The contact received notification of NHTSA Campaign Number: 23V870000 (Air Bags); however, the part to do the repair was not yet available. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578570March 20, 2024
AIR BAGS
vehicle has a recall for a few years already and dealer is saying that parts are not available.I have call multiple time and different dealers already and all of them have the same answer. time is passing by and Chevrolet Motor Company has not come with a solution to correct the problem.This make us feel unsafe to drive this vehicle. If they are not going to come to a solution to this recall and letting time pass for vehicle to get older and be junk out by the consumer so they can save a buck and sticky to the consumer once again. What is the purpose for the NHTSA get funded by the consumer if nothing will get done by Cherolet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577693March 15, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
This is the second time the car will show reduced power and completely come to a slow speed without warnings. Previously GM had issues with the crude pedal and other systems related to the reduce I. Velocity. An investigation on either faulty parts is required as this is a major issue that can or could caused accidents. I had the issue looked and supposedly repair in December 2023 now the issues is back. I was driving in [XXX] and the speed reduced without warnings almost causing an accident. The repair has not even been 3 months and the car is faulty INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577291March 14, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Shortly after I merge onto a highway and pickup speed my cruze apears to be slipping gears. It does not do it every time but it appears to be happening increasingly often. It starts to shake violently, becomes hard to stear and refuses to excelerate even though the rpm's are rising significantly higher then they should be, leaving me going 35 - 40mph on a 65mph highway, it does not fully decelerate either. It happened the other day and the road speed was 65mph to start which my car wouldn't do then immediately became congested which is when I realized it wouldn't properly decelerate either, at least before I thought I coupd just pull over if it lasted to long. My car only has 22,000 miles on it and was certified pre-owned. It is regularly maintenanced as well. I have not taken it to be inspected just yet but that is my next step as I don't feel at all safe driving it in this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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