Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11612889September 5, 2024
ENGINE
The contact owns a 2012 Chevrolet Cruze. The contact stated that on several occasions while the vehicle was parked, there was smoke coming from the engine compartment. The vehicle was taken to an independent mechanic twice where it was diagnosed that unknown parts needed to be replaced. The vehicle was repaired but the failure reoccurred after approximately a week. The manufacturer was notified of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611143August 27, 2024
ENGINE, WHEELS, FUEL/PROPULSION SYSTEM
Purchased a 2016 Chevrolet Cruze on [XXX]. [XXX]. As of July 26th I paid $862 on repairs for the car to be smoking this morning on my way to work [XXX]. In total I’ve spent Almost or close to $2,000 in car repairs. This purchase was for my 17 year old daughter as a graduation present and for college. She was driving and car started to run hot and cut off in a busy intersection. She was unable to take the car to North Carolina. The owner blocked me and the staff haven’t been accommodating since this process. Nor will they look at the car. This has put me in a financial burden and the safety conditions this vehicle is under. And damage this could have cause my daughter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611181August 27, 2024
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
My car keeps telling me my trunk is open then it dings constantly going back and forth from tire monitor system to the trunk open. Then Everytime I turn the car off I have to wiggle the battery cable to get my car to start and my power steering keeps going out. I'm aware there are recalls.for my car but beings my check engine light is on they r refusing to fix my car. I don't understand. I thought recalls were mandatory and had to be fixed. This car barely has 85,000 miles on it. I shouldn't be having all these issues. It's all electrical it seems like. I need help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608482August 14, 2024
ENGINE, WHEELS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I HAVE A 2016 CHEVROLET CRUZE AND THE TURBOCHARGER INTERCOOLER HOSE BASICALLY BROKE FROM WHERE THE END OF THE HOSE STARTS AND A LITTLE BIT DOWN IN THE MIDDLE AREA OF THE END PART OF THE HOSE. AND THIS CAUSED MY ENGINE'S POWER TO BE REDUCED INMENSLY. TO THE POINT THAT I HAD MY FOOT PRESSING ALL THE WAY DOWN ON THE ACCELERATOR AND IT COULD NOT GO ANY FURTHER DOWN, AND MY CAR WAS MOVING SLOWER THAN A TURTLE, AND THIS IS NOT AN EXAGGERATION! AND ALSO, AT TIMES WHEN I HAVE BEEN AT A RED LIGHT MY CAR TURNS OFF. ONE TIME MY CAR TURNED OFF WHILE I WAS DRIVING ON THE STREET WITH CARS BEHIND ME. LUCKILY, I WAS ABLE TO PULL INTO A SHOPPING CENTER. AND THE AIR CONDITIONER IS ALSO FAILING BECAUSE I KEEP PUTTING FREE ON SO IT CAN BE COLDER AND ALL THAT COMES OUT IS HOT AIR. I DID NOT KNOW THAT THIS INTERCOOLER HOSE WAS A MAJOR PART OF MY VEHICLE'S FUNCTION. ALSO, THE TRACTION LIGHT CAME ON, WHEN I ALREADY HAD IT OFF. IF CHEVROLET CRUZE OWNERS DO NOT KNOW ABOUT THIS ISSUE, THEY NEED TO KNOW. BECAUSE THIS ISSUE COULD EVENTUALLY MESS UP THE ENTIRE MOTOR AND POSSIBLE BLOW IT OUT. WHICH WE ALL KNOW A NEW MOTOR IS VERY EXPENSIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608533August 14, 2024
AIR BAGS
for some reason my Airbag service light come on, I was just driving and the warning came up on the screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606799August 6, 2024
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the message “Low Engine Power” was displayed on the instrument panel. The vehicle lost motive power immediately afterwards. The contact had to wait sometimes before being able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed that the turbo supercharger had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605725July 31, 2024
ELECTRICAL SYSTEM
Car dies at 3 rpm’s, mechanic says it’s a faulty computer and that it is a very well known problem with this year of Chevy Cruze. I have to have the computer replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605318July 30, 2024
ELECTRICAL SYSTEM
Faulty ignition switch. Vehicle attempts to start on its own. Could be a very serious issue with car parked in a garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605021July 29, 2024
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
While driving home on the interstate after work, I was travelling at around 65 miles per hour, with the cruise control set at that speed. In an instant I lost all engine power and began to slow down very rapidly. A quick look to the rearview mirror to ensure nothing was approaching the rear of my vehicle, I found that I could see nothing except grey and white smoke behind me from all three mirrors. I was forced to remove myself from the highway for fear of causing an accident by blinding drivers with the smoke coming from my exhaust, and I was able to use the service road to get to the next fueling station. Upon arrival, I opened the hood and found that oil had sprayed out of every available portal in the engine, it exited through the vacuum lines, pressure sensors onto my alternator, saturated my serpentine belt as well as everything else ion the engine compartment. I noticed most of the oil came from a round hole behind the oil filler cap through a busted vacuum diaphragm that had blown out instead of regulating vacuum, indicating extreme positive pressure in the crankcase. As this was my MOS in the Army, I am experienced with dangers and risks involved in these situations, and I will give warning that if this happens during the right traffic situations, lives will be lost as a result of the smoke screen developimg when the oil hits the catalytic convertors combined with the rapid decline in speed without warning of any kind, and when it does happen, and it will, since there are 8 million of these vehicles on the road and counting, this complaint should serve as proper and fair warning od the damgers and risks with allowing this engine to remain in use without a warning system to indicate the tiny plastic check valve has been released from its position. I was fortunate enough that I only suffered a few curse words and horns blowing and flipping me the bird, but i have to admit I was afraid for my life and someone with less driving experience will have a bad outcom
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604622July 25, 2024
UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603190July 18, 2024
ENGINE
Defouw Chevrolet was negligent in performing the proper repairs per a GM service bulletin and special coverage. They refused to provide service, falsely claimed that I refused diagnostic, misdiagnosed the vehicle, replaced the wrong part, and were extremely rude and misogynistic. Additionally, they claim the issues were pre-existing while lacking any evidence. As a result, the vehicle now needs $6,400 in repairs, and neither GM nor Defouw will compensate us. Additionally, we have incurred $1,000 in towing costs, among other expenses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602979July 17, 2024
STEERING
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving on several occasions at various speeds, the steering wheel pulled to the left forcibly. The contact also stated that the vehicle was oversteered, and the wheel made the vehicle move in a straight line. The vehicle was taken to an independent mechanic where it was diagnosed that the inner tie rod had separated from the steering gear and both inner tie rods and tires needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 15V442000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602910July 17, 2024
POWER TRAIN
Component or System Failed/Malfunctioned: The turbocharger has been identified by a GM service center as the component that failed or malfunctioned. It is available for inspection upon request at the service center where the diagnosis was made. Safety Risk: The safety of myself and others was compromised due to the vehicle stalling unexpectedly while driving. This resulted in potential rear-end collisions, as well as the inability to accelerate, posing a risk in traffic situations. Confirmation by Dealer or Independent Service Center: Yes, the issue has been confirmed by a GM service center where the turbocharger was diagnosed as the problem. They provided a repair estimate of $2,170 for the turbocharger replacement. Inspections by Manufacturer, Police, Insurance, etc.: The vehicle has been inspected by a GM service center, but it has not been inspected by police, insurance representatives, or other independent parties beyond the GM service center. Warning Lamps, Messages, Symptoms: Prior to the vehicle stalling, warning messages such as "Service Stabilitrak" appeared on the dashboard. These messages were accompanied by engine shaking, and the car did not respond to acceleration attempts. These symptoms first appeared just before each incident of stalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601269July 11, 2024
ENGINE
My 2015 Chevy Cruze has had the Turbo replaced because it was blown. It has had every component that connects to turbo replaced, MAP sensor, wastegate, the intake system, the manifold gaskets, the coil pack, fuel injectors idle control valve, coolant bypass hose and engine coolant housing, oxygen sensors, oil pressure sensor switch, purge valve solenoid, and of course the oil pan gasket. Every hose has been changed in case of pin hole for air leak too. I run Iridium spark plugs, high test gas, do my oil changes on time with full synthetic oil but yet every time something gets fixed the check engine light comes back on. Living in the great (not) state of NY you cannot have check engine on for inspection, I financed this with Carvana and this car has been nothing but problems. I would think looking at all the reviews on here CHEVROLET WOULD DO A RECALL ON THESE CRUZE’S! The turbo’s are a major issue and cost Thousands of dollars to repair… Like many others I live on a very tight budget I’m on disability and cannot afford to keep trying to fix this car. It’s time to do something about it, maybe a class action lawsuit on the turbo’s……
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601038July 10, 2024
ELECTRICAL SYSTEM
Turned the car off, exited the vehicle. After a few minutes we could hear and see the car trying to start on its own. The headlights came on and even though it was in park it moved slightly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601042July 10, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Was parked on a slight incline with the car completely off and keys out of ignition. My daughter, her cousin and I exited the car and were walking in front of it. As we got in front of it my car made a sound like it was about to start. The headlights came on and the entire vehicle jerked forward a bit. It almost hit us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600176July 8, 2024
WHEELS
On [XXX], the right front passenger side control arm/ball joint broke as my daughters were driving home. The car was in motion on a major street in Kansas City, KS when the control arm/ball joint broke. My daughter was in the right-hand lane when it broke as the car was in motion. The front of the car forcefully propelled in the air, landed, and jerked my daughter into the side walk. Afterwards, she fought the car over to the left-hand turn lane to stop in a somewhat safer spot on a major street. My oldest daughter driving suffered neck injuries from the seatbelt and my youngest daughter bumped her head. Both were hurt. An independent mechanic diagnosed the issue as well as Hendrick Chevrolet in Shawnee Mission Kansas. The parts are available for inspection. Hendrick Chevrolet failed to properly diagnose this issue when my car was in their care and service department on 06/14/24. I paid for an inspection but Hendrick Chevrolet's technician failed to record play in the broken wheel and if the car was in need of an alignment. This is unacceptable behavior considering the technician had both front tires off to inspect the brakes and was paid to perform a complete inspection on my car as described in Chevy's inspection literature provided by the dealership. He also provided an incorrect brake pad measurement. Through several Chevrolet/Chevy Cruze online forums, Cruze owners have asked several questions and recorded several comments regarding having a broken control arm and having to replace the ball joint bolt. Also, recalls were previously issued with other GM vehicles having a right-front passenger side defective control arm, which potentially could be a GM fabrication issue with control arms. No warning lamps, noises, or messages alerted to this issue. This would have been a fatal incident involving my daughters and other drivers if it occurred on the highway at a higher rate of speed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11599316July 5, 2024
ENGINE
At just over 70k miles the engine began running rough. Diagnostic showed cylinder 1 pressure issues from cracked piston requiring engine replacement. This vehicle has had all recommend service since owning it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598751July 4, 2024
UNKNOWN OR OTHER
Have been told it’s the catalytic converter but when driving it loses power and stalls. It has almost caused wrecks. Ever since I got this vehicle it’s been one thing after another and the more I look online about the issues with my vehicle, the more I realize that thousands and thousands of Chevy Cruze owners are having the same issues. I’ve had to put two oxygen sensors on it since having it, replaced the turbo, spark plugs, all kinds of parts on this vehicle. They clearly did not make this vehicle safe or reliable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598815July 4, 2024
VISIBILITY/WIPER
Broken mode select gear. Unable to change the heat to defrost and the windshield will not clear in cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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