Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10928763November 30, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE THE VEHICLE WAS BEING PARKED, IT BEGAN TO DRIFT IN THE OPPOSITE DIRECTION INDEPENDENTLY. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928453November 29, 2016
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHILE AT A STOP LIGHT, THE CAR STARTED JERKING BACK AND FORTH. TRACTION CONTROL WARNING CAME ON. TOOK TO DEALERSHIP THEY CHANGED OUT BATTERY. NEXT DAY, THE SAME THING HAPPENS; WHILE STOPPED WITH FOOT ON THE BRAKE THE CAR STARTED JERKING BACK AND FORTH. THIS TIME NO TRACTION CONTROL WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928563November 29, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT A BURNING ODOR EMITTED INTO THE VEHICLE THROUGH THE HEATING AND AIR CONDITIONING SYSTEMS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER SEVERAL TIMES; HOWEVER, THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10928655November 29, 2016
UNKNOWN OR OTHER, ENGINE
RECEIVED FIRST INSPECTION, LEAVING THE DEALER, THE CAR SMELLED OF POSSIBLY A BURNING OR SOMETHING UNKNOWN. I DID NOT ASSUME THIS WASN'T NORMAL AS THEY HAD TO CHECK SEVERAL THINGS FOR THE INSPECTION. I HAD TO DRIVE VEHICLE WITH OPEN WINDOWS FOR A FEW DAYS. BUT I THOUGHT THAT PERHAPS WHILE CHECKING THE OIL THEY MAY HAVE GOTTEN SOME ON THE ENGINE OR SOMETHING. A FEW DAYS LATER, THE CAR WAS MAKING A CLANK SOUND WHEN DRIVE GEAR ENGAGED FROM FULL STOP. 11 DAYS LATER, STARTED THE CAR AND IT HAD REVVED OVER 4000 RPM. STOPPED ITSELF WITHIN SEVERAL SECONDS. FOOT WAS STILL ON THE BRAKE. DROVE 5 MILES, STOPPED AND PARKED VEHICLE. RETURNING HOME, ON A HIGHWAY, MY CAR SUDDENLY WENT OVER 4000 RPM AGAIN WHILE NOT ACCELERATING EXCESSIVELY, FLAT AND STRAIGHT ROADWAY, OVERCAST DAY, MID AFTERNOON. WAS DOING @54 MILES MPH. AT THE HIGH REV, THE CAR HAD STOPPED ITS MOMENTUM AND WAS SLOWING DOWN, BUT THE RPM DID NOT. THE CAR WENT THROUGH SEVERAL GEARS THEN ORIENTED ITSELF MANY SECONDS LATER. RECOVERY SPEED WAS 42 MPH. IMMEDIATELY CALLED THE DEALER AND SCHEDULED A DROP OFF. HAS @10,000 MILES ON IT. MOSTLY HIGHWAY DRIVING, A FEW DAYS A WEEK. OTHERWISE IT IS PARKED. MY FEAR WAS FAILURE TO CONTINUE MOMENTUM RESULTING IN ANOTHER VEHICLE COLLIDING WITH MINE AND THE INABILITY TO TAKE ANY STEPS TO PREVENT THAT FROM OCCURRING DUE TO LOSS OF MOBILITY AND CONTROL OF ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928271November 28, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING 15 MPH, SMOKE APPEARED FROM THE ENGINE. IN ADDITION, THE VEHICLE LEAKED OIL ONTO THE GROUND. THE VEHICLE WAS DIAGNOSED AS NEEDING THE ENGINE OIL FILTER COVER SEAL AND CAP SEAL REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,650.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10928326November 28, 2016
BACK OVER PREVENTION: CAMERA SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. LESS THAN A MONTH AFTER LEASING THE VEHICLE, THE CONTACT BEGAN HAVING ISSUES WITH THE REAR CAMERA. WHILE OPERATING THE VEHICLE, THE CENTER CONSOLE WOULD NOT ILLUMINATE, THE BUTTONS WOULD NOT WORK, AND THE REAR CAMERA WOULD NOT OPERATE WHEN THE VEHICLE WAS IN REVERSE. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER AND A RADIO ERROR THAT CONTROLLED THE CONSOLE AND THE SOFTWARE WAS UPDATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS TAKEN BACK A THIRD TIME BECAUSE GM RECOMMENDED REPLACING THE RADIO. THE RADIO WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927081November 19, 2016
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL SMOKING IN MOTION.ALTERNATOR AND GENERATOR AND TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927083November 19, 2016
ENGINE
CHECK ENGINE LIGHT HAS BEEN GOING ON & OFF FOR YEARS. DEALERSHIP HAS NEVER BEEN ABLE TO DETERMINE WHY THIS HAPPENS. RECENTLY I HAVE NARROWED IT DOWN TO THE LIGHT COMING ON EVERY TIME I FILL UP MY CAR WITH GAS & IT IS A DIESEL. ON A RECENT TRIP TO TN MY CAR WENT INTO SAFETY MODE & I SPENT 6HRS AT A DEALERSHIP. THEY EVENTUALLY FOUND NOTHING & RE-SET THE COMPUTER. WHEN I RETURNED HOME A RECALL FOR THE VERY SAME PROBLEM WAS IN MY MAILBOX. NOW I HAVE RECEIVED ANOTHER LETTER FROM CHEVY STATING THERE IS ANOTHER PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926856November 18, 2016
UNKNOWN OR OTHER
HELLO, I HAVE ISSUES WITH MY CHEVROLET CRUZE ECO ABOUT BURNING SMELL, COOLANT BURNING ISSUE SMEL. AFTER GOING THROUGH TOO MUCH BACK AND FORTH WITH THE DEALERSHIP AND GM AND THEY ARE BUSY PLAYING BLAME GAME . I FEEL LIKE I AM GOING THROUGH TOO MUCH AND THERE IS ABSOLUTELY NO BODY WHO IS WILLING TO HELP. THE DEALERSHIP HERE SAID THAT THEY PERFORMED EVERYTHING POSSIBLE THINGS AND THERE IS NO FIX. I HAVE ALL THE PAPERWORK. I HAVE THIS ISSUE FOR A WHILE AND ITS REALLY SAD THAT I HAVE TO DRIVE THE CAR WITH THE BURNING SMELL AND HAVE MY DAUGHTER ( 3 YEARS OLD ) SMELL. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926924November 18, 2016
SERVICE BRAKES
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING 55 MPH AND ATTEMPTING TO MAKE A TURN, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE BEGAN TO FISHTAIL. THE VEHICLE STRUCK A GUARDRAIL AND COLLIDED WITH A TREE. THE CONTACT ALSO STATED THAT THE GROUND WAS DRY. THE CONTACT HAD TO BE TRANSPORTED BY AMBULANCE TO THE HOSPITAL AND HAD HIP SURGERY AND LACERATIONS TO THE BACK OF THE HEAD, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 2,135.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10926578November 17, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THIS VEHICLE SAFETY COMPLAINT IS IN REGARDS TO MY 2011 CHEVROLET CRUZE LT, WHICH WAS SERVICED AT OURISMAN CHEVROLET OF BOWIE, A GENERAL MOTORS (GM) AUTHORIZED DEALER, FOR THE REPAIR OF MY VEHICLE. I INCURRED CHARGES FOR UNWARRANTED MAINTENANCE REPAIRS ON THE FOLLOWING DATES SEPTEMBER 26-OCTOBER 5, 2016 ($134.95 AND $139.07 (COST FOR A NEW BATTERY)), APRIL 26, 2016 (WARRANTY COVERED REPAIRS), APRIL 11, 2016 ($590.92), AND APRIL 14, 2015 ($382.14) THAT NEVER ADDRESSED THE SAFETY COMPLAINTS I MADE, ALL OF WHICH WERE HANDLED BY SERVICE ADVISOR BUDDY REIO. ON THESE DATES, I TOOK MY VEHICLE TO BE SERVICED FOR EXPERIENCING HAZARDOUS ISSUES WITH ITS ELECTRICAL SYSTEMS AND REDUCED ENGINE ACCELERATION WHILE I WAS DRIVING BETWEEN 40-55 MILES PER HOUR. WITHOUT WARNING, MY VEHICLE'S SPEED WOULD DECELERATE (BOTH ON THE HIGHWAY AND RESIDENTIAL ROADS) AND MY CAR DOORS WOULD BEGIN TO LOCK AND UNLOCK UNCONTROLLABLY WITH ERROR MESSAGES 'SERVICE STABILITRAC,' 'SERVICE PARKING ASSIST,' AND 'SERVICE AIRBAG' DISPLAYING ON MY DASHBOARD. AFTER ABOUT 30 SECONDS OF THIS CONDITION, MY CAR WOULD RESUME NORMAL FUNCTIONING. I INCURRED $1,247.08 IN UNWARRANTED REPAIRS FOR MY VEHICLE, WHICH WAS NEVER PROPERLY DIAGNOSED, LEADING TO MY VEHICLE SHUTTING DOWN WHILE I WAS DRIVING IT ON OCTOBER 22, 2016. ON OCTOBER 22, 2016 AT 3:20 P.M., WHILE DRIVING ON A BUSY THOROUGHFARE, MY CAR DECELERATED AND ERROR MESSAGES DISPLAYING 'SERVICE STABILITRAC,' 'SERVICE PARKING ASSIST,' AND 'SERVICE AIRBAG' SHOWED. AFTER APPROXIMATELY 30 SECONDS, THE CAR BEGAN TO SHUT DOWN AND I MANAGED TO STEER IT OUT OF THE WAY OF ONCOMING TRAFFIC. I IMMEDIATELY CONTACTED CHEVROLET'S ROADSIDE SERVICE AND INFORMED THE REPRESENTATIVES THAT MY ENGINE WOULD NOT START AND I WAS STUCK ON THE SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926506November 16, 2016
POWER TRAIN
I WAS DRIVING ON LOCAL HIGHWAY. STOPPED AT LIGHT. WHEN I STARTED TO MOVE FORWARD AGAIN THE TRANSMISSION WOULDN'T SHIFT PAST 2ND GEAR. THE VEHICLE WOULDN'T ACCELLERATE OVER 30 MPH. PULLED OVER TO THE NEAREST PLACE. TURNED OFF THE CAR AND TURNED IT BACK ON. TRIED TO BACK UP, BUT REVERSE WOULD NOT WORK. PUSHED IT OUT OF THE PARKING SPOT CAR WOULD ONLY MOVE FORWARD UP TO 30 MPH. NOTHING PAST 2ND GEAR AND STILL NO REVERSE. MANUAL ASPECT OF CAR WAS SAYING COULD NOT SHIFT. SERVICE ENGINE LIGHTS CAME ON. CODE READ TRANMISSION MODULE. PER TECH, WAVE PLATE CAME APART AND CONTAMINATED THE WHOLE TRANSMISSION, SOLINOIDS AND CONTROL BOARD RESULTING IN NEED FOR COMPLETE TRANS OVERHAUL, SOLINOIDS AND CONTROL BOARD REPLACEMENT AND REPROGRAMMING - $3400! GM WOULD NOT HELP, EVEN THOUGH KNOWN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926151November 15, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE AIR CONDITIONER INDICATOR ILLUMINATED AND THE TEMPERATURE GAUGE DISPLAYED THAT THE VEHICLE WAS HOT. THE VEHICLE WAS TAKEN A DEALER WHERE IT WAS DIAGNOSED THAT THE COOLING OUTLET PIPE WAS LEAKING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925772November 14, 2016
POWER TRAIN
MY TRANSMISSION STARTED SLIPPING WHILE DRIVING TO WORK ON THE HIGHWAY AT 70 MPH. THE CAR GAVE ME 2 WARNINGS, ONE FOR THE TRACTION CONTROL NEEDING SERVICED AND ONE FOR THE TRANSMISSION NEEDING SERVICED. I DROVE THE CAR TO MY DEALER EXPLAINED THE PROBLEM TO THE DEALER AND STATED THAT I DIDN'T THINK I WAS GOING TO MAKE IT TO THEM. THE DEALERSHIP SERVICE CENTER LET THE CAR SIT FOR A FEW HOURS AND THEN CHECKED FOR CODES AND MYSTERIOUSLY COULD NOT FIND ANY PROBLEM. THE PROBLEM ALWAYS STARTS WHEN THE VEHICLE IS GOING UP HILL, THE TRANSMISSION LIGHTS STARTS BLINKING, THE CAR STARTS SPUTTERING AND I LOSE SPEED VERY UNSAFE IN TRAFFIC! WHEN SITTING AT A STOP LIGHT WITH THE BRAKE PEDAL MASHED TO THE FLOOR THE CAR LUNGES FORWARD. I HAVE SEARCHED ONLINE FOR SIMILAR PROBLEMS AND HAVE FOUND THAT MANY CRUZE OWNERS ARE HAVING THE SAME PROBLEM AND GM REFUSES TO HELP THERE DOES SEEM TO BE AN ASSOCIATED RECALL BUT IT DOESN'T STATE THE TRANSMISSION PROBLEM IN THE DISCRIPTION. (NHTSA 16V502000) POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM). THE SERVICE CENTERS CAN'T FIX THE PROBLEM BECAUSE THE CAR IS NOT SHOWING ANY CODES WHEN THEY CHECK AND I'M ALWAYS SENT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925611November 12, 2016
AIR BAGS, FUEL/PROPULSION SYSTEM, SEATS
OCTOBER 12 2016 MY CHEVY CRUZE WAS HIT BY A PETERBILT 375 DUMP TRUCK IN TWO PLACE THE DRIVER SIDE REAR WHEEL AND DRIVER AND PASSEGER DOOR SPEED WAS JUST OVER 20 MILE PER HOUR INCREASING BECAUSE THE MACK TRUCK BULLDOZE ME UP THE ROAD MY AIRBAGS DID NOT DEPLOY AND MY SEAT BELT DID NOT TIGHTEN UP. I COMPLAINED IN 2015 AUGUST ABOUT THE FUEL INJECTION NOT ALLOWING THE CAR TO ACCELERATE WHEN I SUPPRESS THE GAS PEDAL TO THE FLOOR MY CAR JUST DID NOT MOVE FOR ABOUT 5 SECONDS THEN SURGED VIOLENTLY. WENTWORTH CHEVROLET AND GM CUSTOMER CARE CENTER CONDUCTED A PRODUCT SAFETY CHECK ON MY ANTI LOCKING/AIRBAGS/ AND FUEL INJECTION RELEASING THE CAR 15 DAYS LATER STATING THE VEHICLE HAD NOT PROBLEM THEN 10/12/2016 HAPPENED. I BELIEVE GM AND WENTWORTH ALLOWED A COMPROMISED AND BROKEN VEHICLE BACK OUT ON THE ROAD ENDANGERING MY LIFE ACTING WITH RECKLESS NEGLIGENCE AND COMPLETE LACK OF OWNERSHIP AND RESPONSIBILITY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10925476November 11, 2016
ENGINE
WAS DRIVING AND ALL THE SUDDEN GOT WARNING LIGHTS AND A/C SHUT OFF DUE TO COOLANT TEMP? OR SOMETHING TO THAT AFFECT. THEN MY FAN KICKED ON AND IT WENT AWAY BUT THE FAN JUST STAYS RUNNING BUT THE COOLANT TEMP IS NOT EVEN HOT CAN EVEN GET HOT OUT OF THE HEATER VENTS BUT STILL THINKS I'M OVERHEATING THEN THE CAR SHUT ITSELF OFF! I HAVE AN APPOINTMENT IN THE MORNING WITH CAR DEALERSHIP BUT I'VE SEEN MANY PEOPLE ARE HAVING THE SAME ISSUE SHOULD BE A RECALL NOT FAIR TO MAKE US PAY MY CAR IS STILL NEW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925527November 11, 2016
ELECTRONIC STABILITY CONTROL (ESC)
?/?/16 SUNNY-DRIVING ON CITY STREET. TRACTION LIGHT/SERVICE TRACTION CONTROL APPEAR. DROVE CAR TO SHOULDER-CAR COULD BARELY MOVE THEN WAS COMPLETELY UNABLE TO MOVE. TURNED CAR OFF/BACK ON. LIGHTS/ERRORS WERE GONE. DROVE AWAY. 7/9/16 SUNNY-DRIVING OUT OF PARKING LOT. TRACTION LIGHT/SERVICE TRACTION CONTROL/SERVICE STABILITRAK APPEAR. CAR BARELY CREPT FORWARD BEFORE IT COULD NOT MOVE. CALLED ONSTAR FOR VEHICLE DIAGNOSIS. NOTHING FOUND. TURNED CAR OFF/BACK ON AND EVERYTHING RESET/WAS OK 10/21/16 RAINY-DRIVING ON INTERSTATE. CAR RANDOMLY YANKS LEFT (DIDN'T BRAKE/ACCELERATE) CAR SPINS & CRASHES INTO GUARDRAIL MULTIPLE TIMES. CAR BARELY CREPT FORWARD AS I DROVE TO LEFT SHOULDER BUT STOPPED MOVING BEFORE GETTING TO SAFETY. CHECK ENGINE LIGHT/TRACTION LIGHT/SERVICE TRACTION CONTROL/ STABILITRAK APPEAR (SEE PHOTO-THE PAPERS IN CORNER OF DISPLAY SHOW STABILITRAK ERROR IS ON NEXT SCREEN BUT I SCROLLED PAST NEEDING TO SEE ODOMETER AND DIDN'T SNAP PHOTO). TWO OFFICERS SAW THE ERRORS AND THAT CAR COULDN'T MOVE. OUR TAKE: RAIN INITIATED TRACTION CONTROL, BUT CAR THOUGHT IT WAS SPINNING WHEN IT WASN'T, AND CORRECTED FOR IT BY APPLYING CERTAIN BRAKES TO CERTAIN TIRES CAUSING IT TO SPIN. DEALERSHIP SEES NO HISTORY OF THESE ERRORS FOR ALL 3 INSTANCES AND SAY THEY CAN'T DO ANYTHING. I LEFT MY CAR RUNNING WITH THESE ERRORS ON FOR OVER AN HOUR WHILE WAITING FOR POLICE/TOW TRUCK. INSURANCE WON'T GO AFTER GMS'S LEGAL TEAMS BUT TELL ME TO JUMP INTO A LAWSUIT LATER. IT'S UPSETTING WE'RE WAITING FOR SOMEBODY TO GET HURT/DIE TO LOOK INTO THIS. MY SISTER HAS SAME CAR OFF SAME LOT AND EXPERIENCED A TRACTION CONTROL ERROR. SIMILAR CIRCUMSTANCES ONLINE-PICTURES/VIDEOS OF THESE ERRORS BUT DEALERSHIP FINDS NO HISTORY. ISSUES 1) DANGEROUS ERRORS NOT BEING LOGGED 2) TRACTION CONTROL/STABILITRAK NOT READING SITUATION CORRECTLY 3) CAR CANNOT OPERATE/DRIVE TO SAFETY AFTER INCORRECTLY READING SITUATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10925343November 10, 2016
POWER TRAIN
WHILE DRIVING IN TOWN I TOOK OFF FROM A STOPLIGHT AND MY CAR ALL OF SUDDEN DID NOT HAVE DRIVE, IT JUST REVVED. COULD NOT GET IT TO MOVE FORWARD AT ALL. CAR NEVER SHIFTED RIGHT TO BEGIN WITH. WE HAD REVERSE GEAR BUT NO FORWARD. CHANGED TRANSMISSION AND TCM AND THE CAR WILL MOVE BUT CONTINUES TO REV TO HIGH. CANNOT DRIVE THE CAR THE WAY IT IS. CAR ONLY HAS 55000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924964November 8, 2016
ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED THIS 2015 CRUZ WITH 18,000 MILES ON THE VEHICLE FROM LEE JOHNSON CHEVROLET IN KIRKLAND, WA. IT HAS BEEN BACK TO THE MECHANIC 3 SEPARATE TIMES WITH A COMPLAINT THAT THIS VEHICLE EXCELERATES SPORADICALLY AND WITHOUT NOTICE. THERE IS NO FAULT CODES THAT COME UP. THE MECHANICS DRIVE IT BUT THIS DOES'NT HAPPEN TO HIM, THEREFORE THEY STATE THAT THIS IS NOT A PROBLEM. I FEEL TOTALLY UNSAFE WHEN THIS HAPPENS AND I'M AFRAID TO DRIVE THIS CAR. ( I DRIVE WITH ONE HAND ON THE GEARSHIFT IN CASE THIS HAPPENS SO I CAN PUT IT IN NEUTRAL IMMEDIATELY. I WANT THIS COMPLAINT TO GO ON RECORD THAT I HAVE FILED THIS CLAIM AS WELL AS WORKED WITH THE MECHANICS ON 3 DIFFERENT OCCASIONS AND FEEL AS IF I HAVE NO RECOURSE FOR WHAT I CONSIDER A SERIOUS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925010November 8, 2016
POWER TRAIN
TL* THE CONTACT RENTED A 2015 CHEVROLET CRUZE. WHILE DRIVING AT UNKNOWN SPEEDS, THE GEAR SHIFT CHANGED TO THE MANUAL POSITION WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR COMING FROM THE AIR VENTS INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,500. THE CONSUMER STATED SHE HAD A HABIT OF RESTING HER ARM ON THE GEAR SHIFT, AND HAD DONE SO MANY TIMES. HOWEVER, THE LAST TIME HER ARM BRUSHED AGAINST THE GEAR SHIFT AND THE GEAR UNLOCKED. UPDATED 01/31/17*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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