Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10945183January 13, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,200. ...UPDATED 03/08/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944485January 12, 2017
ELECTRONIC STABILITY CONTROL (ESC)
HAD CAR 6 MONTHS AND TRANSMISSION WAS SLIPPING AND NOT SHIFTING PROPERLY HAD NO POWER REALLY IT WOULD GO BUT HAD LOTS OF DELAY AND WOULD JERK WHEN IT WOULD FINALLY GO INTO GEAR. I TOOK IT TO SHOP HAD TO GET TRANSMISSION REBUILT WELL 3000 DOLLARS LATER AND THEM SAYING IT WAS GOOD TO GO BUT WOULD SHIFT FUNNY WHILE RELEARNING GEARS WELL I DROVE IT 38 MILES AND IT WAS JUST LIKE IT WAS WHEN I TOOK IN I THOUGHT AT FIRST IT MIGHT BE LEARNING GEARS BUT AFTER 50 MILES OVER 2 DAYS I FELT LIKE IT WASN'T RIGHT TOOK IT BACK TO SHOP AND NOW THEY ARE SAYING IT IS TCM AND IT WILL BE ANTHER 900 TO FIX I BOUGHT THIS CAR FROM A INDIVIDUAL HAS NO WARRANTY NOW I'M OUT ALL THIS EXTRA MONEY. WORST CAR I'VE EVER HAD. MY DREAM CAR HAS TURNED INTO MY REAL LIFE NIGHTMARE. I WILL NEVER BUY ANTHER GM/ CHEVY VEHICLE. GM/CHEVY WON'T DO ANYTHING TO HELP REMEDY PROBLEMS KNOWN PROBLEMS TO THEM. OH AND THEN SHOP SAYS WATER PUMP IS GOING OUT SO ON WEBSITE IT SHOWS IT HAS SPECIAL COVERAGE UNDER RECALLS I GUESS BUT I HAVE TO PAY TO GET IT DIAGNOSED AND NOW I'M SCARED TO EVEN PUT MORE MONEY INTO IT AS I'M NOT SURE ANY OF THIS WILL ACTUALLY FIX THE CAR I'VE READ HORROR STORY AFTER HORROR STORY OF STORIES JUST LIKE MY MINE. AND YET GM/ CHEVY DOES NOTHING AND IS STILL ABLE TO SELL THESE LEMON CARS TO PEOPLE. I MEAN HOW MANY COMPLAINTS AND SAFETY ISSUES DOES THIS COMPANY HAVE TO GET BEFORE THEY WILL DO SOMETHING. I CAN'T BELIEVE I'M OUT OVER 12000 DOLLARS FOR A CAR WITH MAINT FREE TRANSMISSION WITH 94000 MILES. I NOW HAVE A 13000 DOLLAR PIECE OF JUNK THAT I BEGINNING TO BELIEVE THAT CAN NOT BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944309January 11, 2017
UNKNOWN OR OTHER
MULTI-AXIS ACCELERATION SENSOR/YAW RATE SENSOR- DIAGNOSED BY DEALERSHIP. CAR'S DASH HAS GONE OUT AND READ LOW RAM. SERVICE STABILITRAC AND TRACTION CONTROL MESSAGES. CAR STALLED WHEN RUNNING AND PULLING INTO TRAFFIC. CAR HAS ALSO STALLED AT OTHER TIMES WHEN ENGINE WAS RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944037January 10, 2017
VISIBILITY/WIPER
DRIVERSIDE WIPER STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943859January 9, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SUN ROOF SHATTERED WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY. THE DEALER WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940277January 7, 2017
ELECTRICAL SYSTEM
I JUST BOUGHT MY CHEVY CRUZE ON DEC 18TH 2016 AND ON DEC 24TH 2016 MY CAR WOULDN'T START WHILE IN PARK, NO WARNING LIGHTS, NO PEEPING, NO NOTHING JUST WOULD NOT START, I WAITED A FEW MINUTES THEN IT STARTED. I DROVE ABOUT 10 OR MORE MILES TO MY DADS WAS THERE ABOUT 5 MINUTES GOT IN MY CAR TO LEAVE, SAME THING, WOULDN'T START, AGAIN NO PEEPING, NO WARNING LIGHTS NOTHING,WAITED ABOUT 3 TO 5 MINUTES AND IT STARTED. I IMMEDIATELY TOOK IT TO THE DEALER, THEY TOLD METO BRING IT IN THE FOLLOWING SAT WHICH WAS DEC. 31, 2016, THE CAR STARTED THE REST OF THAT WEEK NO PROBLEM. TOOK THE CAR IN ON DEC. 31, 2016, THEY STILL HAVE MY CAR AND IT IS JANUARY 7TH, 2017, THEY CAN'T FIND WHAT IS WRONG. I HAVE SINCE DONE RESEARCH ON THIS CAR AND FOUND OUT IT IS THE MOST UNRELIABLE CAR OUT THERE. I DRIVE AN 82 YEAR OLD LADY TO HER APPOINTMENTS AND I CAN'T RISK BEING IN AN ACCIDENT BECAUSE OF CAR PROBLEMS. I GOT RID OF A 1994 FORD ESCORT BECAUSE OF IT BREAKING DOWN ALL THE TIME, NOW IT SOUNDS LIKE I JUST TRADED THAT IN FOR THE SAME [XXX] THING JUST A DIFFERENT MAKE AND MODEL. I AM NOT DEALING WITH IT, I'M TAKING THE CAR BACK ONE WAY OR THE OTHER. VERY DISAPPOINTED IN DEALERSHIP SELLING ME THIS CAR, SPECIFICALLY TOLD THEM I NEEDED A SAFE RELIABLE CAR AND THEY SELL ME THE WORST RATING CAR ON THE [XXX] LOT. NEVER EVER WILL I BUY A CHEVY OR A FORD AGAIN. WE WILL SEE HOW THE DEALER MAKES THIS RIGHT IF I GO BACK TO THEM OR GIVE THEM A GOOD REVIEW. IT HAS BEEN 7 DAYS NOW AND THEY STILL HAVE MY CAR AND EVERYDAY I'M TOLD THE SAME THING, DON'T KNOW WHAT THE PROBLEM IS, DON'T KNOW WHEN WE WILL GIVE YOU YOUR CAR BACK. MUCH LONGER DEALING WITH THIS AND THEY CAN TALK TO MY ATTORNEY. I DON'T WANT THE CAR BACK, TRADE IT IN OR GIVE ME MY MONEY BACK. THIS IS BULL. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940080January 6, 2017
VISIBILITY/WIPER
THE MORNING OF 1/5/17 I NOTICED MY PASSENGER WINDSHIELD WIPER WOULD NOT MOVE, BUT THE DRIVERS SIDE STILL WORKED. NO CHANGE ON THE AFTERNOON DRIVE HOME. ON THE MORNING OF 1/6/17, THE PASSENGER SIDE WIPER STILL DIDN'T MOVE, BUT THE DRIVERS SIDE WIPER MOVED UP AND THEN WOULD NOT RETURN TO THE DOWN POSITION. I MANUALLY MOVED IT DOWN, AND NOW NEITHER WIPER MOVES. VERY DANGEROUS AT ANY TIME TO NOT BE ABLE TO CLEAR MY WINDSHIELD, BUT WITH THE DIRT AND GRIME OF THE WINTER IN THE MIDWEST ALONG WITH THE CONSTANT FLECKS OF SNOW FROM THE CARS AROUND ME, I WAS STRUGGLING TO MAKE IT TO WORK SAFELY. I'LL HAVE THE ISSUE ADDRESSED WITH MY MECHANIC THIS EVENING/WEEKEND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939931January 5, 2017
ENGINE
A FEW WEEKS AFTER TAKING MY CHEVY CRUZE DIESEL IN FOR A RECALL FOR A O2 SENSOR THE CAR'S OTHER O2 SENSOR AND CONTROLLER NEEDED REPLACING AFTER THE CAR WENT INTO A EXHAUST FLUID QUALITY LIMP MODE. THE ISSUE APPEARS TO BE RELATED TO THE RECALL BUT GM IS CHARGING ME OVER $800.00 FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939751January 4, 2017
POWER TRAIN, ENGINE
I PURCHASED A PRE-OWNED 2011 CHEVY CRUZE IN AUGUST OF 2016. IN DECEMBER, I WAS DRIVING ON THE HIGHWAY AND MY CAR STARTED TO JERK AS I PUSHED ON THE GAS AND IT WOULDN'T ACCELERATE. I PULL OVER AND PARKED THE CAR TO SEE WHAT WAS WRONG. I RESTARTED THE CAR AND PUT IT IN DRIVE, BUT IT WOULDN'T GO FORWARD; HOWEVER, WHEN I PUT THE CAR IN REVERSE, IT MOVED. MY MOM CALLED THE DEALERSHIP WE BOUGHT IT FROM TO CLAIM THE LEMON LAW, BUT THEIR RESPONSE WAS THAT THEY COULDN'T DO ANYTHING ABOUT IT BECAUSE THE CAR WAS OLDER THAN 30 DAYS. SHE WAS ALSO TOLD THAT THE LEMON LAW DOES NOT APPLY TO USED VEHICLES, SO MY DAD HAD THE CAR TOWED TO CHEVROLET. THEY SAID THAT THE TRANSMISSION WAS THE ISSUE. MY ISSUE IS THAT I HAD THIS CAR FOR 4 MONTHS. REPLACING OR GETTING THE TRANSMISSION FIXED COSTS MORE THAN THE CAR IS WORTH. I DO NOT HAVE THE FUNDS FOR THIS BEING THAT I AM A COLLEGE STUDENT, AND I NEED THIS TRANSPORTATION. I CAN'T TRADE THIS CAR IN SINCE IT'S IN THIS CONDITION. MY OTHER ISSUE IS THAT THERE IS NO RECALL FOR THIS MALFUNCTION IN THIS PARTICULAR VEHICLE. AFTER DOING SOME RESEARCH ON THIS ISSUE, I REALIZED THAT THERE A LOT OF PEOPLE DEALING WITH THIS SAME PROBLEM AND OTHERS REGARDING THE TRANSMISSION. I BELIEVE THERE SHOULD BE A RECALL ON THE TRANSMISSION BECAUSE THIS ISSUE IS EXTREMELY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939211January 3, 2017
STEERING
WHILE DRIVING, MY STEERING LOCKS UP AND THEN BEGINS TO MAKE STEERING DIFFICULT AS IF ONE IS SLIDING ON ICE. I AM NOT DRIVING ON ICE, IT IS 50 DEGREES ON A STRAIGHT HWY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939119January 2, 2017
ENGINE
WHILE DRIVING CAR MESSAGE CENTER SAYS ENGINE OVERHEATED, PLEASE IDLE ENGINE. AFTER EXAMINING VEHICLE, FIND THERE WAS NO COOLANT IN VEHICLE. BEFORE COOLANT GETS TO EMPTY THERE SHOULD BE A LOW COOLANT WARNING TO PREVENT THE VEHICLE FROM BEING OVERHEATED. NO LOW COOLANT WARNING. FILLED UP COOLANT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938923December 31, 2016
UNKNOWN OR OTHER
TRANSMISSION IS KICKING WHILE DRIVING, ESPECIALLY WHEN IN REVERSE BUT ALSO WHILE FORWARD. ALSO WHILE IN REVERSE THE CAR WILL GO FORWARD INSTEAD. DOES THIS EVERY TIME IT IS DRIVEN, EVEN WHILE TURNING. MECHANIC SAID IT IS THE ACTUAL TRANSMISSION CAUSING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938464December 29, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
RADIO IS TURNING ON AND OFF. STABILITYTRAK CONTROL LIGHT COMES ON POWER STEERING GIVE OUT AND BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938461December 29, 2016
ELECTRICAL SYSTEM, POWER TRAIN
AT RANDOM CAR WILL IDLE UP AND DOWN AND RPMS WILL JUMP. THIS HAPPENS WHEN JUST CRANKED AND AFTER DRIVEN AND SITTING STILL IN IDLE. ALSO, AT RANDOM WHEN TRYING TO CRANK THE CAR IT SEEMS TO GET STUCK AND I WILL HAVE TO RETURN THE IGNITION IN ORDER TO GET THE MOTOR TO FULLY TURN OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938391December 28, 2016
SERVICE BRAKES, HYDRAULIC:POWER ASSIST, SERVICE BRAKES
POWER ASSIST FAILED, MAKING STEERING DIFFICULT, HAPPENED DURING LANE CHANGE ON FREEWAY AT 70 MPH, THIS HAPPENED IN CONJUNCTION WITH RANDOM SCREEN LOSS ON INFOTAINMENT SCREEN. ALSO RANDOM ERROR MESSAGES. UPON TAKING CAR TO DEALER, THEY AGREED IT WAS PROBABLY AN ISSUE ADDRESSED UNDER SPECIAL COVERAGE 14311, BUT IT TURNED OUT THAT IT WAS NOT. MY 24 YR OLD DAUGHTER WAS DRIVING , I AM THANKFUL SHE SURVIVED, NO ONE SHOULD EXPERIENCE LOSS OF POWER STEERING, ESPECIALLY ON THE FREEWAY. ODDLY I ENDED UP PAYING OUT OF MY POCKET FOR A NEW BATTERY AND A POS AND A NEG CABLE. IT WOULD APPEAR THAT GM SHOULD ALERT MORE OWNERS OF THIS ISSUE THAN THEY HAVE SO FAR, TO PREVENT FURTHER DEATHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937580December 27, 2016
UNKNOWN OR OTHER
IT'S TAKES LONG FOR THE GEARS TO CHANGE GET STUCK ON GEARS SMELLS LIKE GAS I. THE CAR AND HAD IT IN PARK AND STARTED TO ROLL BACK WITH OUT STARTING THE CAR IN THE CITY AND IN THE HIGHWAY ACTS THE SAME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936839December 22, 2016
POWER TRAIN, VISIBILITY/WIPER
DRIVER SIDE WINDSHIELD WIPER BECOMES DETACHED FROM WIPER TRANSMISSION WHEN DRIVING AT HIGHWAY SPEEDS AND SIMULTANEOUSLY USING WINDSHIELD WIPERS. THIS POSES SIGNIFICANT DANGER BECAUSE VISIBILITY IS DRASTICALLY REDUCED IN RAINY OR SNOWY CONDITIONS. CAR LURCHES FORWARD WHEN AT A STOP AND TRANSMISSION IS IN DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936643December 21, 2016
POWER TRAIN
I WAS OUT DRIVING ON OUR WAY HOME ABOUT 1 MILE FROM MY HOUSE,. I SAW STEAM EMIT FROM THE FRONT OF THE HOOD. PULLED INTO MY DRIVEWAY AND WALKED AROUND TO THE FRONT OF VEHICLE. THERE WAS A BURNING KIND OF SMELL, OPENED HOOD AND SAW ENGINE OIL ALL OVER THE BOTTOM OF ENGINE, PARTS AND UNDERNEATH CAR ALL OVER THE UNDERBODY. ALSO LARGE PUDDLE ON THE GROUND. THE CAR HAS 42,000 MILES ON IT AND HAD IT TOWED TO THE CHEVY DEALER IMMEDIATELY AND THERE IT SITS WAITING TO FIGURE OUT WHAT CAUSED THIS TO HAPPEN. AND THE ESTIMATE AND OUR IF IT IS UNDER THE POWERTRAIN WARRANTY. THIS WAS REALLY SCARY ONCE I OPENED THE HOOD AND THE BURNING SMELL WAS BAD. I HAVE HAD SEVERAL RECALLS ON MY CAR THAT I GUESS WE'RE CORRECTED. I'M NOT A MECHANIC. I HAVE KEPT UP ON ALL MAINTENANCE AND OIL CHANGES WITH THE CAR DEALER. IN FACT I JUST HAD AN OIL CHANGE 2 MONTHS AGO BY THE DEALER. YOU KNOW THEY TELL YOU TO USE SYNTHETIC OIL IT WILL LAST THE LONGEST IN BETWEEN OIL CHANGES. I'M STUNNED BECAUSE I DO NOT KNOW HOW THIS WOULD HAPPEN SO SUDDENLY. IS THIS RELATED TO ANY RECALLS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936743December 21, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
CAR GOES INTO A POWER DOWN MODE AND STABILITRAK LIGHT COMES ON. HAS BEEN IN DEALERSHIP FOR A WEEK AND STORED NO CODES TO DIAGNOSE. CAN BE DRIVING DOWN THE HIGHWAY AT 60 AND HAVE LOSS OF POWER. WILL EVENTUALLY CAUSE ACCIDENT. CAR IS STILL UNDER POWERTRAIN WARRANTY AND CANT BE DIAGNOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936120December 19, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING IT SHUT OFF & ON CAUSING POWER STEERING TO GO OUT AND THE LIGHTS TO GO OFF. ALSO THE KEY COULDN'T COME OUT EVEN WITH FORCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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