Cadillac SRX Complaints (2009)

27 consumer complaints on file.

#11344205August 9, 2020
SUSPENSION
AT 70,000 MILES MY CHECK ENGINE LIGHT WENT ON. I IMMEDIATELY TOOK IT TO MY MECHANIC WHO SAID IT'S THE TIMING CHAIN. HE NOW HAS MY CAR COMPLETELY TORN APART SO HE CAN FIX THE OUTRAGEOUSLY EXPENSIVE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282530November 26, 2019
UNKNOWN OR OTHER
BOTH FRONT TURNING INDICATORS ARE BROKEN. THE RIGHT TURNING INDICATOR WAS FIXED BY MY HUSBAND AND QUIT WORKING 2 DAYS AFTER HE GOT IT WORKING. A FEW DAYS LATER THE LEFT TURNING INDICATOR STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163289December 24, 2018
POWER TRAIN
CAR SHUTTERS AND BUCKS AT SPEEDS AROUND 39-55 , NO CHECK ENGINE LIGHT AND I TRIED MULTIPLE TIMES TO CONTACT CADILLAC WITH NO HELP AT ALL ! THE DEALER I DEALT WITH CLOSED ABRUPTLY WITHOUT NOTICE !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121521August 21, 2018
ENGINE
MY TIMING CHAIN FAILED AT 70,000ML, THERE IS A SB-10043857-3386 BULLETIN NO:11340B :DATE:JULY 2012 THAT SHOULD COVER MY VEHICLE FOR FREE TIMING CHAIN REPLACEMENT. GM DOES NOT WANT TO HONOR THE REPAIR EVEN THOUGH THEY HAVE ISSUED THIS SB. PLEASE HELP. MY VEHICLE IS MANUFACTURED IN 2009 IN MEXICO (DATE ON DOOR TAG) AND IT SHOULD BE PART OF THIS RECALL. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073814February 20, 2018
SERVICE BRAKES
WHILE MOVING, ON A CITY STREET,SMOKE CAME FROM THE ENGINE COMPARTMENT AND THE BRAKES NO LONGER FUNCTIONED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985761May 15, 2017
STEERING
LOSS OF POWER STEERING WHILE DRIVING. HARD TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981618May 1, 2017
STEERING
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING 55 MPH, A LOUD NOISE WAS HEARD FROM THE STEERING WHEEL. THE STEERING WHEEL BECAME STIFF AND REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT SHE WOULD NEED TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT IT WAS THE CONTACT'S RESPONSIBILITY TO PAY FOR THE REPAIR AND PROVIDED CASE NUMBER: 8-909379197. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899424August 30, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE REDUCE ENGINE SPEED WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ACCELERATOR PEDAL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,762.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865469May 17, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT THE SEAT BELT WAS FRACTURED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE DRIVER SUSTAINED MULTIPLE MINOR LACERATIONS ON THE LEFT FOREARM DUE TO THE FAILURE, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10839792March 3, 2016
POWER TRAIN
CAR JERKS AND SHUDDERS HEAVILY WHEN ACCELERATING AT 2000 RPM OR BETWEEN 40 AND 60 MPH. CHANGED TO NEW DRIVE SHAFT, TRANSMISSION REBUILT BUT NOTHING WORKS. IT IS A SERIOUS SAFETY CONCERN. IT HAPPENS AT HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794674November 18, 2015
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING AT 30 MPH, THE "REDUCE ENGINE SPEED" WARNING MESSAGE ILLUMINATED WHICH CAUSED THE VEHICLE TO DECELERATE TO 5 MPH ON THE HIGHWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,073.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794678November 18, 2015
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
REDUCE ENGINE SPEED KEEP POPPING UP AND WILL NOT LET YOU DRIVE OVER 10MILES PER HR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761456September 4, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHEN THE VEHICLE WAS STARTED, THE SERVICE AIR BAG INDICATOR CONSISTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730795June 27, 2015
ENGINE
THE CAR SERGE'S ALL THE TIME, THE MOTOR SOUNDS LIKE A DIESEL WHEN YOU START IT FOR ABOUT 10 SECONDS THEN GOES AWAY. HAD THE OIL CHANGED AND DID EVERYTHING I AND THE MECHANICS COULD DO AND IT IS STILL THERE. THE KEY KEEPS GETTING STUCK AND HARD TO START. THIS CADILLAC SRX ONLY HAS 82K MILES AND THIS HAS BEEN GOING ON FOR OVER 25K MILES. GUESS I JUST NEVER NEED TO BY A CADILLAC AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702817March 31, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE SHIFTING INTO REVERSE, THE VEHICLE ACCELERATED FORWARD, CRASHED INTO A STORE, AND STRUCK ONE PERSON. THE PERSON STRUCK BY THE VEHICLE SUSTAINED BROKEN RIBS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10621011August 8, 2014
AIR BAGS
AT 9:00 PM ET ON 20-NOV-2012 I WAS DRIVING 20 MINUTES TO MY HOME FROM MY IN-LAWS AT ~30 MPH IN MONROE, OHIO WHEN MY AIRBAGS MALFUNCTIONED. THE CAR WAS TOWED TO CAMARGO CADILLAC'S BODY SHOP FOR REPAIRS THE MORNING OF 21-NOV-2012. BOTH A SPECIALIST FROM STATE FARM (MY INSURANCE) AND THE INSPECTOR HIRED BY GM DECLARED THAT THE AIRBAGS MALFUNCTIONED. GM?S REPRESENTATIVE INSPECTED THE VEHICLE ON 03-DEC-2012 AND THE REPORT WAS RECEIVED AT GM ON 12-DEC-2012. IT WAS NOT UNTIL 19-DEC-2012 THAT GM APPROVED PAYING FOR THE REPAIRS. GM WOULD NOT STATE WHAT ERROR OCCURRED THAT CAUSED THE AIRBAGS TO MALFUNCTION. MY CAR WAS UNDER WARRANTY UNTIL 100,000 MILES AND HAD ~ 76,000 MILES ON IT AT THE TIME OF THE ACCIDENT. IT TOOK ~2 MONTHS FOR THE REPAIRS TOTAL. NO APOLOGIES WERE MADE BY GM FOR STRESS OR FOR PUTTING MY LIFE AT RISK. I AM THANKFUL NO ONE ELSE WAS AFFECTED BY THE ACCIDENT, AS I WAS DRIVING ALONE AND DID NOT LOSE CONTROL OF MY VEHICLE. REPRESENTATIVES FROM GM AND CAMARGO STATED THEY ARE UNAWARE OF PREVIOUS AIRBAG MALFUNCTIONS IN GM VEHICLES. BELOW ARE LINKS TO 2 ARTICLES WHICH REPORT ABOUT GM AIRBAGS MALFUNCTIONING. HTTP://WWW.9WSYR.COM/CONTENT/NEWS/REAL_DEAL/STORY/GM-SETTLES-WITH-COUPLE-AFTER-RANDOM-AIRBAG/AKKU26VGHUOLXIW-3PJZZG.CSPX HTTP://EXTREME.MOBILE.MSN.COM/AUTOS/BLOG/GM-OWNERS-STARTLED-BY-SUDDEN-AIRBAG-DEPLOYMENT-WHILE-DRIVING/250030472 THANK YOU AGAIN FOR TAKING TIME TO REVIEW MY CONCERNS ON THE SAFETY OF GM VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617857July 31, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WAS DRIVING TO WORK.REDUCED VEHICLE POWER LIGHT CAME GO.CONTINUED TO DRIVE VEHICLE.PARKED CAR AT WORK.CAME OUT TO GO HOME. LIGHT WAS OFF.HALF WAY HOME LIGHT CAME ON AGAIN.MADE IT HOME.WAS GOING TO TAKE CAR TO DEALER BUT LIGHT NEVER CAME ON AGAIN.OTHER DAY WAS ON WAY TO WORK LIGHT CAME ON AGAIN,AN STAYED ON.TOOK CAR TO DEALER,HE SAID IT WAS SENSOR AT GAS PEDAL.HAD TO REPLACE WHOLE ASSY. AND WIRE HARNESS.COST 1042.00.CAR IS ONLY 5 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616085July 24, 2014
POWER TRAIN
THE CHAIN IN THE TRANSFER CASE OF MY VEHICLE BECAME LOOSE. AT FIRST THE CHAIN WAS SKIPPING ON THE SPROCKETS ONLY WHEN I LET THE CAR ROLL AND THEN ACCELERATE, IT GAVE A JUMP UNTIL IT GOT TIGHT AGAIN, BUT AFTER FEW HUNDRED MILES OF DRIVING LIKE THIS IT STARTED TO SKIP WHENEVER I TRY ACCELERATE AND IT'S UNDER LOAD FOR EXAMPLE ON A RAMP TO A FREEWAY OR UPHILL, THIS BECOMES REALLY SCARY TO DRIVE. I'M AFRAID THAT ONE DAY IT WILL START TO ROLL BACKWARDS UPHILL WHILE TRYING TO ACCELERATE. THIS ISSUE IS DISCUSSED ONLINE ON FORUMS IN LENGTH BY THE CADILLAC COMMUNITY AND EVERYBODY IS WONDERING HOW CADILLAC HAS AVOIDED THIS FROM GETTING A RECALL SINCE IT SUCH A COMMON PROBLEM! HERE ARE SOME LINKS FOR PROOF HOW COMMON THIS PROBLEM IS. HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-SRX-FIRST-GENERATION-FORUM-2004/212418-DIY-TRANSFERCASE-CHAIN-REPLACEMENT.HTML HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/TRANSFER-CASE-PROBLEMS.PHP HTTPS://WWW.BING.COM/SEARCH?SETMKT=EN-US&Q=CADILLAC+SRX+TRANSFER+CASE+CHAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511258May 9, 2013
STRUCTURE:BODY
THE CHROME OVERLAY ON THE INSIDE DOOR HANDLE SEPARATED FROM THE BASE METAL OF THE DOOR HANDLE EXPOSING A SHARP EDGE ON THE INNER SIDE OF THE DOOR HANDLE, WHICH CANNOT BE READILY VISIBLE UNTIL YOU PULL ON THE HANDLE WHEN TRYING TO OPEN THE DOOR FROM THE INSIDE. THE CHROME OVERLAY PEELED UP SLIGHTLY EXPOSING A SHARP EDGE OF THE CHROME THAT COULD CUT THE HAND. THE PART IS NOT A VERY EXPENSIVE PART, AND THE INCIDENT IS NOT A MAJOR INCIDENT, BUT THE SEPARATED CHROME OVERLAY COULD CAUSE SLICING OF THE HAND OR FINGER WHEN TRYING TO OPEN THE DOOR. IT SEEMS TO BE A QUALITY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509932April 29, 2013
AIR BAGS
I AM WRITING REGARDING THE CADILLAC SRX VIN # [XXX] I PURCHASED IN 07/09 FROM MASSEY CADILLAC. WE HAVE A SERIOUS PROBLEM WITH THIS VEHICLE AND THE NUMBER OF TIMES IT HAS BEEN IN THE CADILLAC REPAIR SHOP SINCE IT WAS PURCHASED. THE MOST EGREGIOUS DEFECT IS THE PASSENGER AIRBAG. THE VEHICLE HAS BEEN IN THE REPAIR SHOP A TOTAL OF NINE TIMES FOR THE SAME ISSUE. THE PASSENGER AIRBAG DOES NOT ACTIVATE WHEN A PASSENGER IS SEATED IN THE PASSENGER SEAT. THERE IS A SAFETY CONCERN & AND A POTENTIAL NEGLIGENCE CLAIM FOR CADILLAC BECAUSE IF A FATAL ACCIDENT WERE TO OCCUR AND THE AIRBAG FAILED TO DEPLOY AND THE PASSENGER WAS EITHER INJURED OR THERE WAS A FATALITY, CADILLAC HAS BEEN ON NOTICE FOR MONTHS THAT THERE WAS AN ISSUE WITH THIS VEHICLE. THE VEHICLE GOES INTO THE SHOP, STAYS FOR A FEW DAYS, IS RETURNED TO ME AND THE SAME ISSUE HAPPENS AGAIN -- A PASSENGER IS SEATED IN THE PASSENGER SEAT AND THE AIRBAG SENSOR DOES NOT REGISTER THAT A PERSON IS SEATED THERE. NOTE: AS OF 4/29/13 THE VEHICLE IS SITTING IN THE SERVICE DEPARTMENT OF MASSEY CADILLAC ORLANDO WAITING TO BE REPAIRED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX